# PayU Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayU the right Payment Processing solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201075/PayU/reviews --- PayU 4 (49) [View alternatives](https://www.capterra.com/p/201075/PayU/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayU Ease of use 4.2 Customer Service 3.6 ## Pros and Cons in Reviews SS Sachin S Business Development ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The integration of PayU with different shopping platforms like WooCommerce & Shopify is too easy as it could be achieved through plugins.“ December 7, 2022 Vikas G Customer Service AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “After investing significant time making changes, my application was ultimately rejected under Line of Business rejection without a clear explanation or guidance.“ January 29, 2026 Veda Y Senior Growth ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: I used a free trial. “It has the integrations that I wanted and the gateway has good UI.“ June 11, 2022 Harshal K CEOAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “User interface was not upto the mark and payment methods were limited.“ July 21, 2022 Haradhan D Digital Marketing ExcutiveComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Payment gateway plays a big and important role when we take any payment from our website customer always think about their data was safe and secure.“ March 8, 2022 Maria Teresa O Real Estate AgentReal Estate, Self-employedUsed the software for: Less than 6 months. “It also crashes sometimes, making it difficult to know if the payment went through.“ May 2, 2021 Rajkishore M FounderLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “It is easy to integrate with e-commerce stores. With Payu we can build business website with built-in payment gateway by registering and uploading products.“ July 20, 2021 CS Cam S StudentEducation Management, Self-employedUsed the software for: 6-12 months. “Using it the first few times was confusing and not intuitive.“ May 2, 2021 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajkishore M. Founder Logistics and Supply Chain Used the software for: 2+ years ### "Online Payments In Your Hand With A Click" July 20, 2021 5.0 I have integrated Payu with my store and wordpress website. During covid it has helped me alot. Through it we able to make our business online. Due to emi options, pay later options, credit card payment facilities our business grew with demands. Through various payment methods we able to attract customers with offers. Payments Settles on time and never given any issue. Pros I am using this software since a long time. I liked it's easy onboarding process and timing. With your registration their sales team helps a lot. This is a payment solution with lots of payment methods. Through it we can accept both domestic and international payments from our customers. With mobile payment feature it helps customers to pay in payu payment page without leaving it. It is easy to integrate with e-commerce stores. With Payu we can build business website with built-in payment gateway by registering and uploading products. We can integrate with our websites, mobile apps, stores like Shopify, wordpress and many more without any coding. We can accept payments through invoices, links,QR codes, Excel sheets etc. We can setup recurring or subscription plans to accept payments weekly or monthly or yearly from our customers with Payu. Payments get settled in 2 days to payment. It is best for small and medium businesses to go digital. It is PSI DCC certified where customers card details are safe and secure. Payments are also secured by it's servers. Payu provides a smooth payment option to customers. Cons For small transactions, transaction fee doesn't look a big issue. But during bulk payments or high value payments it sucks to sellers as 2% in that case is a big thing. Apart that I don't hate anything as it has given best experiences in my time. Review Source JH Janusz H. Owner Internet Used the software for: 2+ years ### "Excellent payment gateway" December 7, 2024 5.0 One of the best payment gates for woocommerce and prestashop Pros Low fees, easy of deployment, many payment options Cons Easy of use. Fast payments. Quick buy button Alternatives considered [Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) Reason for choosing PayU Beacuse it have got low fees and is very easy to setup Review Source VR Verified Reviewer Customer Service Associate Information Technology and Services Used the software for: 2+ years ### "Time consuming onboarding with no clear outcome" January 29, 2026 1.0 My experience with PayU was frustrating and time consuming. I complied with all requested requirements including adding legal name and registered address on the website, publishing all mandatory policy pages, and listing multiple genuinely different digital products. Despite this, the onboarding process involved repeated vague messages and unclear wording that led to unnecessary back and forth. After investing significant time making changes, my application was ultimately rejected under Line of Business rejection without a clear explanation or guidance. The issue was not rejection itself, but the lack of transparency and inefficient handling throughout the process. For individual sellers of legitimate digital products, this onboarding experience is discouraging and unpredictable. Pros Not a single thing. They are rude, disrespectful, time wasters, energy drainers, no ethics, just stalling the work. Cons Extremely unclear onboarding requirements, poor communication, repeated clarification requests, and eventual rejection without a clear actionable explanation. Review Source Haradhan D. Digital Marketing Excutive Computer Software Used the software for: 1-2 years ### "PayU is safest payment gateway for collect online payments from various option" March 8, 2022 4.0 My overall experience with PayU was really good. When required any support I always got appropriate help from their support them their team was really helpful. Pros Payment gateway plays a big and important role when we take any payment from our website customer always think about their data was safe and secure. With PayU not required to take any tension about data safety, it's an amazing platform. Also, PayU takes a little bit of processing charge for using their gateway it's a smaller percentage than another gateway. In a transparent way, we easily track payment collection history and settlement related information also it's automatically sending us our tax invoice. Cons We use multiple payments options under our one gateway this thing improves the rate of sales. And PayU always settles our money in our registered account on time. Review Source Response from PayU March 16, 2022 Thank you for your review, Haradhan! We are glad to see you had an overall good experience with our company, support team and products. Priyanshu K. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "PayU - Leaders of Payment solutions.. " July 8, 2022 4.0 Overall PayU is ever lasting Platform open for Almost all business & No other Payment solutions provider has such big community than PayU.. Pros Well IMO there's no business present today which ever dealed in Online Payments & implemented POS Services have not integrated with PayU.. PayU is one of the Earlier,most Trusted & Highly adopted Payment solutions provider across both Private & Public sectors whether it's retail business/Wholesale/Outlets of Big Merchandise PayU is present almost every where.. Cons Well the only Issue currently PayU is facing in IMO is decrease in business expansion & Delay in Upgrading according to market needs.. PayU network can shrink more if More upgrading not adopted in near future.. Review Source Response from PayU July 28, 2022 Hello, Priyanshu! Thank you for sharing your experience with PayU! We are happy that you are part of our community and to hear that you see the value we provide to merchants worldwide. In terms of expansion, PayU is currently available globally in more than 50 countries, and we are constantly working on enabling global reach and local expertise. JT Jitender T. Funder Hospitality Used the software for: Less than 6 months ### "Because i cannot give lower than this" January 4, 2025 1.0 Pros nothing, Because i cannot give lower than this Cons Because i cannot give lower than this Because i cannot give lower than this, its been 35 days and still payu team is asking for documents even i have uploded them, shared on whatsapp and even shared on email. Payu money service Specially \[sensitive content hidden\]. is the worst team mate. Never replied on call and on sms. Alternatives considered [Easebuzz](https://www.capterra.com/p/194228/Easebuzz/) Reason for choosing PayU service is much better and starting support is good Review Source Jatin Bhutani D. Manager Cosmetics Used the software for: 6-12 months ### "Great tool for Payment " October 12, 2022 5.0 Pros Easy to setup It is the the most easy tool to set up , I was able to setup on my website without any issue. Cons Mobile app is not Available for ios, So that We can get the mobile notification for the payment Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Review Source Response from PayU October 19, 2022 Hello Jatin, thank you very much for the positive review! We're glad to hear that you had an easy setup and onboarding process with us! Harshal K. CEO Accounting Used the software for: 2+ years ### "Avarage payment gateway" July 21, 2022 3.0 Overall we were not happy with it and eventually shifted to other payment processor. I'm sure they have evolved over the time. Pros We had initially integrated Citrus Pay in our accounting software (ProfitBooks) to accept payments. Later, it was acquired by PayU. Basica functionality of accepting payments from credit/debit card and netbanking was there but it lacked the advance options. Cons User interface was not upto the mark and payment methods were limited. They still don't have subscription payments. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[Instamojo](https://www.capterra.com/p/182477/Instamojo/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Reason for choosing PayU Lack of payment methods (like UPI) Review Source Response from PayU August 9, 2022 Hello Harshal, thank you for sharing your feedback. We are constantly working on creating new solutions and products to benefit businesses like yours, and we're sorry to hear that your experience with us didn't match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right! Charan N. Android Developer Information Technology and Services Used the software for: 6-12 months ### "High TDR compared to other providers." September 17, 2020 4.0 Pros A good tech support team that helps in every step of integration. Features such as instant website, third party WordPress integrations are very helpful. QR code payments made easy. This supported many payment methods. Cons High TDR compared to other solutions. Coming to interation everything is not in single dependency , we need to use 2 dependencies. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing PayU less charges. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Less charges Review Source Ganesh B. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Better for Small-Medium Businesses" April 2, 2021 3.0 Pros They have good success rate of Transactions and offering 24x7 support Has Woocommerce plugin for wordpress websites Cons The User Interface can be much better, both in Sellers dashboard area and during customer checkout process Review Source Nestor Alfonso C. Gerente IT Marketing and Advertising Used the software for: 2+ years ### "Pasarela de pagos Payu" October 17, 2022 4.0 Para mi el servicio es todo y por eso no la recomiendo. Es una pasarela de pagos muy buena y grande pero el servicio fatal. Pros Es una pasarela fácil de utilizar y no pone mucho problema para abrir la cuenta y recibe pagos sin problema de casi todos los países de Latam. Cons El servicio es pésimo, de hecho esto me hizo migrar a otras pasarelas de pago ya que cuando tienes un problema es un caos el servicio al cliente. Así mismo, es de las pocas pasarelas que no tienen un link de pago abierto y esto resulta bastante útil para no tener que generar un link cada vez que un cliente va a realizar un pago. Alternatives considered [ePayco](https://www.capterra.com/p/265993/ePayco/) Reason for choosing PayU Su facilidad de uso y facilidad para abrir la cuenta. Review Source Response from PayU November 9, 2022 Hello Nestor, we're glad you've found our payments platform easy to use when receiving payments in LATAM. We are sorry to hear you've encountered difficulties when using our platform. Please let us know if you've managed to solve the issues you've encountered so we can take action immediately. MW Maximiliano W. Finanzas Consumer Goods Used the software for: 2+ years ### "No tiene servicio de postventa." February 8, 2023 1.0 No entiendo por qué, ante la imposibilidad de retirar fondos, un día simplemente me cerraron la cuenta. No dan confinza, y temo que se queden con mi dinero, además de dejarme sin sistema de pago en mi negocio sin previo aviso. Pros Nada, es un mal software. No es amistoso en su uso, no se actualiza, es lento, tiene una mapa interfaz, y no da opciones efectivas. Cons La atención al cliente. No dan solucuiones. Solo atienden a traves de respuestas lentas, ineficientes y automatizadas. Digo esto despues de intenetar hablar con alguien durante meses, sin lograrlo. Review Source MAV MARIA ALEJANDRA V. abogada Law Practice Used the software for: 2+ years ### "CALIDAD Y SEGURIDAD DE LOS PAGOS REALIZADOS Y LA EFECTIVIDAD DE LLEGADA A SUS DESTINATARIOS " January 12, 2024 5.0 Pros La facilidad con que se realizan los mismos, así como la seguridad y la efectividad de recibo por parte de los destinatarios. Cons Que a veces la plataforma en muy pocas ocasiones me ha tocado pero se pone muy lenta. Review Source VR Verified Reviewer Agente II Government Administration Used the software for: Less than 6 months ### "O App é muito bom." July 20, 2021 4.0 Minha experiência tem sido Boa, tenho conseguido fazer os pagamentos com tranquilidade e pretendo continuar a usar o App Pros Gostei da facilidade de pagamento e da maneira positiva que consigo ter escolhas na forma de pagamento, e claro o fato de facilitar o dia a dia , as compras sem transtorno. Cons Achei o suporte baixo. Pr3cisa melhorar na rapidez em dar suporte. Review Source RB Rajib B. CEO Information Technology and Services Used the software for: 2+ years ### "Highly Dissatisfied" November 18, 2022 3.0 Not so good, user login module lagging everytime or malfunctioning, hard to contact actual customer support executive. Pros Easy integration that's all & minimal charges. Cons First of all improve user login module. Review Source JCM Juan Carlos M. asesor Information Technology and Services Used the software for: I used a free trial ### "Monsa payU review" November 2, 2022 5.0 Experiencia 100% positiva Pros La facilidad de interactuar y el nivel de seguridad Cons No tengo aspectos negativos pro comentar sobre la aplicación Review Source Response from PayU November 9, 2022 Hello Juan Carlos, we are happy to hear that your experience with us is top-notch. Thank you for the positive review! Juan Carlos CS Cam S. Student Education Management Used the software for: 6-12 months ### "Payment Service" May 2, 2021 5.0 It is a good solution and I would recommend it. It can take some time to finish a transaction. Pros It is a good service that helps you pay different vendors. It seems very secure and integrates into different accounts to make paying a lot easier. Cons Using it the first few times was confusing and not intuitive. It also tends to be slow on the confirmation, creating some delays. Review Source Carlos F. Gerente Internet Used the software for: 2+ years ### "Detestable" August 12, 2025 1.0 Fue bueno hace tiempo pero ya es muy malo, el área jurídica no hace conciliación y retienen todo el dinero de la cuenta Pros Funcionó bien por muchos años, ahora en 2025 cambiaron las condiciones y te retienen el dinero y te bloquean la cuenta sin razón real. Cons Te retienen el dinero por seis meses o más, no quieren conciliar, te cambian las condiciones y te bloquean la tienda. Review Source SS Sachin S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Best Payment Gateway for E-Commerce Stores" December 7, 2022 5.0 We have been using PayU Payment Gateway since 2 years for more than 10 of our e-commerce clients and it has been a great journey with PayU. The payment success rate is very high and availability of multiple payment option is also a great feature. We can create payment links and send the payment notification to our clients directly from the PayU dashboard. The support team of PayU is also there to help you out in case of any payment failure. Pros PayU is one of the best payment gateway systems which is available in the market. There are multiple payment options in this system which offers great flexibility to both customers and business owners in payment processing. The integration of PayU with different shopping platforms like WooCommerce & Shopify is too easy as it could be achieved through plugins. The dashboard of PayU is also an important highlight as it showcases a quick view of recent payments and total statistics. The support team of PayU is also very quick in responding to queries. Cons The offerings of PayU Payment Gateway are so great that there is not much to dislike about it but yes there are few features which are missing like custom payment pages and there are very less form fields while creating payment links. The user interface also needs an overhaul to make it more user-friendly. Review Source VR Verified Reviewer marketing Marketing and Advertising Used the software for: Less than 6 months ### "Plataforma de pago" March 5, 2023 4.0 Pros Me agrada ya que es de fácil uso, tiene varios métodos de pago, en el cual no te encontraras limitada, a nivel internacional acepta tarjeta de varios países, es una plataforma latina y el soporte es en español. Cons No acepta todos las tarjetas de los países internacionales, y te exigen un mínimo de ingreso que para una pequeña empresa es demasiado. Review Source SS Somi S. Operations Head Consumer Goods Used the software for: 6-12 months ### "Best payment provider" November 16, 2022 5.0 It has been great. I strongly recommend every e-commerce brand try it. Pros Payu offers tons of payment options - credit card, debit card, UPI, and even buy now, pay later. It processes the payments easily and remits the same within 1-2 days. There is no minimum amount for remittance. Cons I haven\`t come across any issues with this software yet. It works perfectly and is far better than many other payment providers. Review Source Response from PayU December 16, 2022 Hello! Thank you for sharing your experience with PayU! We are happy to hear everything works smoothly and that your customers are making payments in multiple ways! MS Moises S. CEO Marketing and Advertising Used the software for: 2+ years ### "Good tool for receiving online payments" June 7, 2021 5.0 Since we use this platform it is much easier to process payments from our customers, we can receive payments online without any problem, they issue payments on time on the corresponding dates. The experience has been really good. Pros This platform allows me to receive payments in my online store and they automatically send it to my bank account, I like that it has branches in many parts of the world, it is a great advantage for us who have presence in multiple countries, because I can receive payments in different local currencies. Cons I think the problem with this platform is the entry barrier, because they require a minimum of sales to be able to apply to use their software, in our case we already had several years using 2checkout and migrating to this platform was easy, but people who are starting out cannot apply to this company. Review Source VR Verified Reviewer Analista Logistica Logistics and Supply Chain Used the software for: Less than 6 months ### "Punto de venta Virtual para tu Tienda en Linea" February 22, 2023 5.0 Pros Lo que mas me gusta que es una plataforma que nos permite recibir pagos nacionales e internacionales desde diferentes lugares aceptando casi cualquier medio de pago, sea tarjetas de crédito, debito, pagos por transferencia entre otros Cons Lo que no me gusta y desde el principio lo mencione a la persona que nos asesoro, es que la plataforma para adquirir esta pasarela es que te solicita que tus ingresos mensuales sean un monto elevado muy especifico, si eres una tienda que apenas esta empezando ni si quiera te consideran Review Source JD James D. Sale Representative Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The best app to use" September 9, 2023 5.0 To help in buying and selling around the world Pros Help so many people around the world for easy buying and selling Cons Better inprove in money transaction,making payment online Reason for choosing PayU fast buying and selling Review Source SA Soham A. Marketing And Operations Head Health, Wellness and Fitness Used the software for: 2+ years ### "A payment gateway which will get the job done" March 11, 2022 5.0 Its been a decent experience, and it seems to get the job done. Have recommended it for the business of some of my friends. Pros It charges a very low transactional fee of about 2%. This allows us to avoid paying an upfront fee for using this gateway. It also has a very intuitive platform UI. Cons Their customer service is terrible and they take over a week to get back to you, that too with generic advice. The payment gateway also fails about 40% of the time. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/) Reason for choosing PayU Was recommended to me on online forums. Review Source Response from PayU March 16, 2022 Thank you for your review, Soham! We're glad to see you recommended our company and products to your friends. Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.