# ID.me Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ID.me Software - reviews, pricing plans, popular comparisons to other Identity Management products and more. Source: https://www.capterra.com/p/201087/ID-me --- # ID.me Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ID.me ## What is ID.me? ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. ## What is ID.me used for? [Identity Management](https://www.capterra.com/identity-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 82% Neutral 0% Negative 18% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ID.me?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.id.me&name=ID.me) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ID.me 4.2 (28) VS. [4.9 (4,793)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price Contact vendor Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (28) Ease Of Use 4.9 (4,792) Value For Money 4.0 (23) Value For Money 4.8 (3,645) Customer Service 4.1 (25) Customer Service 4.7 (3,928) ## ID.me alternatives [4.9 (28)](https://www.capterra.com/p/199701/Persona/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (34)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Asgard Authenticate](https://www.capterra.com/p/10033666/Asgard-Authenticate/) [5.0 (6)](https://www.capterra.com/p/10033666/Asgard-Authenticate/#reviews) Starting price $0.45 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10033666/Asgard-Authenticate/) [View all alternatives](https://www.capterra.com/p/201087/ID-me/alternatives/) ## FAQs about ID.me Overview ### Which roles and teams benefit most from ID.me? ID.me benefits executives, product and project managers, marketing teams, customer-facing staff, and regulated professionals. Leaders use it to streamline secure identity verification and access. Marketing and client teams support promotions and account onboarding, while healthcare, legal, and education users rely on it to confirm eligibility, reduce fraud, and simplify compliance-driven interactions. Answer based on 28 reviews Overview ### What company size and industries is ID.me built for? ID.me is built primarily for small businesses, which make up 64% of reviewers, with the strongest industry presence split across Computer Software, Construction, and Education Management at 7% each. It also serves enterprise organizations at 21% and midsize businesses at 14%, indicating use across both smaller and larger operations. Answer based on 28 reviews Features and Usability ### What are the key features of ID.me? ID.me offers authentication and identity verification as core features, with multiple authentication methods, single sign-on, and user provisioning for access management. It also includes biometrics, liveness detection, ID scanning, fraud detection, AML compliance, compliance tracking, and third-party integrations for verification workflows. Getting Started and Support ### What training and onboarding options does ID.me offer? ID.me provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and real-time instruction, while documentation offers written reference material for self-paced review, feature lookup, and step-by-step guidance during implementation. Getting Started and Support ### What customer support options does ID.me offer? ID.me provides email/help desk support, an FAQ/forum, and a knowledge base. Reviewer feedback on support is limited, but one user described customer support as difficult and not very responsive, with a poorly designed workflow that made getting help feel burdensome. Answer based on 1 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Management 3.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Control and manage access to company resources Compliance Management 3.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier User Provisioning 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Multiple Authentication Methods 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Single Sign On 1.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Third-Party Integrations 1.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes ID.me 19 features Control and manage access to company resources Verifies and confirms the accuracy of an address Software program that continuously adjusts its behavior based on observed data Anti-money laundering compliance helps businesses uncover suspicious financial activity Verify the identity of users/devices to enable secure access Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Track and manage adherence to policies for any service, product, process, or supplier Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Process of checking different types of data for accuracy to avoid errors or inconsistencies Identify and prevent suspicious activity Scan and validate an ID barcode Securely detect whether a user is a fake representation or a live human being. Identify the physical location of an individual, asset, device, etc. Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Ability to record, store, update, and retrieve information Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.1 (28) 4.1 Based on 28 reviews ## Pricing Value for money 4.0 (23) ### Starting price Free trial not available Value for money 4.0 (23) 4.0 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (25) 4.1 Based on 25 reviews ## User reviews Overall rating 4.2 Based on 28 reviews Filter by rating 5(21) 4(2) 3(0) 2(0) 1(5) Mentioned topic Sorted by most recent BM Bashar M. Project manager Construction ### "Terrible company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2024 Terrible, terrible, waste of time, scarry with the amount of data they collect from me. Pros They will waste your time, and keep asking for documents to verify your identity. They drag me for 2 years, yes 2 years, and still not going through. Even special committee from congress are investigating Id.me and soon will get ride of them Cons No progress, waste of time, no logic when dealing with evidence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Reynolds K. CTO Computer Software ### "Risky SPAM Practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2024 Pros It, at least, does provide identity verification services Cons In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me" Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Health, Wellness and Fitness ### "Buggy and useless" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 14, 2023 It was a burden, an annoyance. Only tried using it because I had to. I would really rejoice in not having to use this clunky piece of heaven. Pros Nothing to like. It is a burden to use, it has a poorly designed workflow. Customer support is difficult and not very responsive. Cons Well, when using it for SSO, during onboarding, itfails to properly verify the identity for god knows what reason, and then you get in the account suspended hell. This was supposed to be painless and user friendly and yet the most basic functionality, verifying identity, fails miserably. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Francis C. Logistics Logistics and Supply Chain ### "Not so great" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 9, 2023 Pros None at all honestly. It's a big corporation. Cons They have many employees that run the dirty work then company fires them with no reason. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Shirle T. Professor/Instructor E-Learning ### "How can this ID.me be able to identify someones profession even when given three documents?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2022 Horrible ... this system is broken. Pros Nothing. It's amazing how there's no one who can actually use common sense in this company? Cons There needs to be someone who "thinks" and actually uses common sense in making decisions. Amazing how lacking this ID.me can be so unable to do what they are paid to do. Just amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dr David M C. Head of Those Who Serve & Students Consumer Marketing Telecommunications ### "ID.me Verification for Customer Discount" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2022 From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have. Pros Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers. Cons No cons whatsoever to date and we've been using ID.me for 2+ years Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin Alex B. Associate Product Manager Retail ### "Great tool for Identity Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 17, 2022 Pros The most impactful use for our company is identity verification. We use this for special group discounts, and have never had a problem arise from the tool. The implementation is pretty simple when integrated with Salesforce. Cons The thing that I believe could be improved is analytics, the platform could be more user friendly when trying to access that side of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Caroline F. RN Hospital & Health Care ### "ID.me: Secure and easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 25, 2022 Pros This software is one of the only trusted methods to verify military status, which is useful for my spouse. I am a nurse and am able to prove this via ID.me to verify this info for various other websites and businesses. It’s also free for users, which is great as a lot of the time I use ID.me for various discounts to save money! Cons It can be a little tricky to understand how it’s used at first but is pretty easy to catch on after using the site for a few minutes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2022 Hi Caroline, Thank you for taking the time to leave us a review! BG Bill G. Manager Retail ### "Effective Customer Identifcation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2022 We use ID.me to Pros Easy integration and effective control of coupons to qualified first responders and military. Cons The implementation was not as straightforward as we hoped. Once complete it worked as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kimmy M. Customer Success Team Lead Program Development ### "ID.me Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2022 Experience has always been great. Responses are always so quick and timely, and the staff are easy to work with and always provide the best assistance. Pros The ease of use makes it simple to roll out to all of our providers. Cons There were some struggles with getting users updated to the new liveliness identification method. Uploading the necessary documents didn't always work the first time, had to reach to to id.me for support a couple times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/201087/ID-me/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Persona vs ID.me](https://www.capterra.com/compare/199701-201087/Persona-vs-ID-me)