# ID.me Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ID.me Software - reviews, pricing plans, popular comparisons to other Identity Management products and more.

Source: https://www.capterra.com/p/201087/ID-me

---

# 

 ID.me Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ID.me

## What is ID.me?

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors.

## What is ID.me used for?

[Identity Management](https://www.capterra.com/identity-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/)

Top alternative

Featured

Overall rating

Based on 28 user reviews

Reviews sentiment

Positive

82%

Neutral

0%

Negative

18%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ID.me?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.id.me&name=ID.me)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ID.me

4.2 (28)

VS.

[4.9 (4,670)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting Price

Contact vendor

Starting Price

$8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (28)

Ease Of Use

4.9 (27)

Value For Money

4.0 (23)

Value For Money

4.8 (26)

Customer Service

4.1 (25)

Customer Service

4.7 (27)

## ID.me alternatives

[4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Persona](https://www.capterra.com/p/199701/Persona/)

[4.9 (27)](https://www.capterra.com/p/199701/Persona/reviews/)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/199701/Persona/)

[Entrust IDV](https://www.capterra.com/p/200047/Onfido/)

[4.6 (30)](https://www.capterra.com/p/200047/Onfido/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/200047/Onfido/)

[YouVerify](https://www.capterra.com/p/10007173/YouVerify/)

[4.5 (22)](https://www.capterra.com/p/10007173/YouVerify/reviews/)

Starting price

$60.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10007173/YouVerify/)

[View all alternatives](https://www.capterra.com/p/201087/ID-me/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Management

3.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Control and manage access to company resources

Compliance Management

3.8 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

User Provisioning

4.3 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Multiple Authentication Methods

4.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Single Sign On

1.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

Third-Party Integrations

1.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

ID.me 19 features

Control and manage access to company resources

Verifies and confirms the accuracy of an address

Software program that continuously adjusts its behavior based on observed data

Anti-money laundering compliance helps businesses uncover suspicious financial activity

Verify the identity of users/devices to enable secure access

Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.

Track and manage adherence to policies for any service, product, process, or supplier

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Identify and prevent suspicious activity

Scan and validate an ID barcode

Securely detect whether a user is a fake representation or a live human being.

Identify the physical location of an individual, asset, device, etc.

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Ability to record, store, update, and retrieve information

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Connect with meeting participants remotely over video

Get Advice

We can help you find the software with the features you need.

Features

4.1 (28)

4.1

Based on 28 reviews

## Pricing

Value for money

4.0 (23)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (23)

4.0

Based on 23 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (25)

4.1

Based on 25 reviews

## User reviews

Overall rating

4.2

Based on 28 reviews

Filter by rating

5(21)

4(2)

3(0)

2(0)

1(5)

Mentioned topic

Sorted by most recent

BM

Bashar M.

Project manager

Construction

### "Terrible company"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 12, 2024

Terrible, terrible, waste of time, scarry with the amount of data they collect from me.

Pros

They will waste your time, and keep asking for documents to verify your identity. They drag me for 2 years, yes 2 years, and still not going through. Even special committee from congress are investigating Id.me and soon will get ride of them

Cons

No progress, waste of time, no logic when dealing with evidence.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Reynolds K.

CTO

Computer Software

### "Risky SPAM Practices"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 11, 2024

Pros

It, at least, does provide identity verification services

Cons

In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me"

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Health, Wellness and Fitness

### "Buggy and useless"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 14, 2023

It was a burden, an annoyance. Only tried using it because I had to. I would really rejoice in not having to use this clunky piece of heaven.

Pros

Nothing to like. It is a burden to use, it has a poorly designed workflow. Customer support is difficult and not very responsive.

Cons

Well, when using it for SSO, during onboarding, itfails to properly verify the identity for god knows what reason, and then you get in the account suspended hell. This was supposed to be painless and user friendly and yet the most basic functionality, verifying identity, fails miserably.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FC

Francis C.

Logistics

Logistics and Supply Chain

### "Not so great"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 9, 2023

Pros

None at all honestly. It's a big corporation.

Cons

They have many employees that run the dirty work then company fires them with no reason.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ST

Shirle T.

Professor/Instructor

E-Learning

### "How can this ID.me be able to identify someones profession even when given three documents?"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 27, 2022

Horrible ... this system is broken.

Pros

Nothing. It's amazing how there's no one who can actually use common sense in this company?

Cons

There needs to be someone who "thinks" and actually uses common sense in making decisions. Amazing how lacking this ID.me can be so unable to do what they are paid to do. Just amazing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dr David M C.

Head of Those Who Serve & Students Consumer Marketing

Telecommunications

### "ID.me Verification for Customer Discount"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2022

From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have.

Pros

Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.

Cons

No cons whatsoever to date and we've been using ID.me for 2+ years

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 23, 2022

Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin

Alex B.

Associate Product Manager

Retail

### "Great tool for Identity Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 17, 2022

Pros

The most impactful use for our company is identity verification. We use this for special group discounts, and have never had a problem arise from the tool. The implementation is pretty simple when integrated with Salesforce.

Cons

The thing that I believe could be improved is analytics, the platform could be more user friendly when trying to access that side of the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CF

Caroline F.

RN

Hospital & Health Care

### "ID.me: Secure and easy to use!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 25, 2022

Pros

This software is one of the only trusted methods to verify military status, which is useful for my spouse. I am a nurse and am able to prove this via ID.me to verify this info for various other websites and businesses. It’s also free for users, which is great as a lot of the time I use ID.me for various discounts to save money!

Cons

It can be a little tricky to understand how it’s used at first but is pretty easy to catch on after using the site for a few minutes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 26, 2022

Hi Caroline, Thank you for taking the time to leave us a review!

BG

Bill G.

Manager

Retail

### "Effective Customer Identifcation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 17, 2022

We use ID.me to

Pros

Easy integration and effective control of coupons to qualified first responders and military.

Cons

The implementation was not as straightforward as we hoped. Once complete it worked as expected.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kimmy M.

Customer Success Team Lead

Program Development

### "ID.me Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 15, 2022

Experience has always been great. Responses are always so quick and timely, and the staff are easy to work with and always provide the best assistance.

Pros

The ease of use makes it simple to roll out to all of our providers.

Cons

There were some struggles with getting users updated to the new liveliness identification method. Uploading the necessary documents didn't always work the first time, had to reach to to id.me for support a couple times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/201087/ID-me/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)