# ID.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ID.me the right Identity Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201087/ID-me/reviews --- ID.me 4.2 (28) [View alternatives](https://www.capterra.com/p/201087/ID-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ID.me Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews Dr David M C Head of Those Who Serve & Students Consumer MarketingTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.“ June 22, 2022 NS Nicole S Director of Performance MarketingFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “We had a bit of difficulty with integration because we have our store on Big Commerce and setting up bulk promos was cumbersome.“ January 13, 2022 Alex B Associate Product ManagerRetail, 10,001+ employeesUsed the software for: 1-2 years. “We use this for special group discounts, and have never had a problem arise from the tool.“ June 17, 2022 ML Mike L director of marketingSporting Goods, 11 - 50 employeesUsed the software for: 1-2 years. “It has been difficult to implement with our ecomm platform, but that's on our end.“ January 13, 2022 AD Anthony D ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “The features that I like most about this software is that it allows me to get discounts and deals on things that I use to pay full price for.“ August 12, 2021 NS Nicole S Director of Performance MarketingFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “We enjoy offering our best discounts to frontline heroes like medical personnel, nurses and teachers and more.“ January 13, 2022 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr David M C. Head of Those Who Serve & Students Consumer Marketing Telecommunications Used the software for: 2+ years ### "ID.me Verification for Customer Discount" June 22, 2022 5.0 From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have. Pros Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers. Cons No cons whatsoever to date and we've been using ID.me for 2+ years Review Source Response from ID.me June 23, 2022 Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin TG Tina G. CEO Information Technology and Services Used the software for: 1-2 years ### "Easy for EPCS" February 15, 2022 5.0 Great people, great support, great company. Pros ID.me has been continuously improving their product and it is far superior to the previous solution we had. I highly recommend ID.me. Cons Sometimes users think they are finished setting up their account and they are not. They don't see the continue button. I hear this is soon to be fixed. Reason for choosing ID.me Price and support. Switched from [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) They quit doing the service. Review Source Response from ID.me February 16, 2022 Thank you so much, Tina! I've enjoyed getting to work with you and experience your enthusiasm for identity proofing and wonderful suggestions to keep the process simple for providers. -Jessica Reynolds K. CTO Computer Software Used the software for: 1-2 years ### "Risky SPAM Practices" July 11, 2024 1.0 Pros It, at least, does provide identity verification services Cons In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me" Review Source DJ Dimple J. VP of Client Services Pharmaceuticals Used the software for: 1-2 years ### "Great Service" January 19, 2022 5.0 Overall, a positive experience. Pros The ease that users are able to get their identity verified, is efficient and allows for them to be on-boarded quickly. Cons The only complaint we have seen is with Yubikeys, there is an additional step required to login. Review Source Response from ID.me January 21, 2022 Thank you, Dimple! Your seamless integration allows for your prescribers to easily send e-prescriptions, within compliance. We appreciate your commitment to combating fraud and for ensuring a frictionless end user experience. -Jessica DC David C. Marketing Team Lead Consumer Goods Used the software for: 2+ years ### "Best Instant Verification System" January 13, 2022 5.0 Outstanding. I highly recommend ID.me to you. Pros ID.me is a great instant verification system. It plugs right into Shopify and is very easy to set-up. Plus website visitors know it so they feel comfortable using it. Cons I don't have any cons to share about ID.me Review Source Response from ID.me January 14, 2022 Thank you so much David! We love being able to work with you and allow your organization to offer discounts without fear of fraud and abuse. -Kristin BM Bashar M. Project manager Construction Used the software for: Less than 6 months ### "Terrible company" July 12, 2024 1.0 Terrible, terrible, waste of time, scarry with the amount of data they collect from me. Pros They will waste your time, and keep asking for documents to verify your identity. They drag me for 2 years, yes 2 years, and still not going through. Even special committee from congress are investigating Id.me and soon will get ride of them Cons No progress, waste of time, no logic when dealing with evidence. Review Source FC Francis C. Logistics Logistics and Supply Chain Used the software for: 2+ years ### "Not so great" March 9, 2023 1.0 Pros None at all honestly. It's a big corporation. Cons They have many employees that run the dirty work then company fires them with no reason. Review Source KW Kevin W. Software engineer Internet Used the software for: 1-2 years ### "ID.me provides a solid mfa solution" February 14, 2022 5.0 Pros ID.me provides multiple authentication ways, which give our users more options to set up. Cons Documents of API service are not detailed enough for the developers to build the feature. Review Source Response from ID.me February 15, 2022 Hi Kevin, thank you so much for taking the time to submit a survey response. I can't tell you what a joy it has been working with you and the rest of the team! Looking forward to helping the team achieve their goals this year! Best, Blake KS Kristina S. Senior Director, Digital Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Partners. Great Product." January 13, 2022 5.0 Pros ID.me offers scalable access to audiences that we would otherwise struggle to reach at such an efficient cost. Cons I wish we simply had more options/opportunities to market to their customer segments. Reason for choosing ID.me ID me offered marketing capability (email, site, social) that Sheer ID did not at the time. Review Source Response from ID.me January 14, 2022 Kristina thank you for being an amazing partner. We appreciate the energy and enthusiasm you bring to the ID.me partnership and how you are always coming up with interesting marketing plans. -Kristin AD Anthony D. Professor Education Management Used the software for: 2+ years ### "Id.me is a great resource for many needs!" August 12, 2021 5.0 Overall the experience has been great, I wish I had taken advantage of these deals and discounts years before. Pros The features that I like most about this software is that it allows me to get discounts and deals on things that I use to pay full price for. Cons A feature that I think should be improved is the way that the discounts and deals work, I believe they should be automatically taken when you click the link rather than put a promo code. Review Source KM Kimmy M. Customer Success Team Lead Program Development Used the software for: 1-2 years ### "ID.me Review " February 15, 2022 5.0 Experience has always been great. Responses are always so quick and timely, and the staff are easy to work with and always provide the best assistance. Pros The ease of use makes it simple to roll out to all of our providers. Cons There were some struggles with getting users updated to the new liveliness identification method. Uploading the necessary documents didn't always work the first time, had to reach to to id.me for support a couple times. Review Source SP Suzie P. Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "ID.me Review " July 26, 2021 5.0 Overall, I really like Id.me. It really does help having all of my identification information all in one space. It keeps me feeling much more organized, and in control of my own security. It almost feels like I'm using the cloud for identification storage, lol. Pros I really like that I have all of my identification information in one place, and I don't have to worry about CONSTANTLY having to confirm my id with every single site I visit that requests it. I've found that ID.me is helping me save a lot of time because of what it's doin by keeping all of my info in one place also. I would also have to say that I really like being able to see all of the activity that's happening, and how detailed that information is. It makes me feel very in control of my own security of information with that feature, because I know that Id. me would definitely show me if a site was using my identification without my consent. Cons Honestly there really isn't anything with this program that I don't like. It took me a little while to figure out how to connect everything/all of my online accounts and ID.me together, to make sure that my identification information was in the site correctly to make sure I wasn't missing anything, but after that, it's been really easy to use. Reason for choosing ID.me I liked Id.me because their database was WAY more user friendly, and much easier to use. I liked how simple and straight forward they had everything laid out Review Source BB Brett B. Marketing Coordinator Wholesale Used the software for: 2+ years ### "Secure online credential verification " January 14, 2022 5.0 Pros ID.me removes the burden of in person credential verification and provides a path for a fully integrated solution online. Cons Not being able to fully integrate with our business app at this time. Review Source NS Nicole S. Director of Performance Marketing Food & Beverages Used the software for: Less than 6 months ### "Great Acquisition Channel" January 13, 2022 5.0 We're able to create a brand new channel and help new customers with Id.me. We enjoy offering our best discounts to frontline heroes like medical personnel, nurses and teachers and more. Pros We like the Id.me shop and ability to partner with ID.Me to market to customers who haven't heard of us. Cons We had a bit of difficulty with integration because we have our store on Big Commerce and setting up bulk promos was cumbersome. Review Source Response from ID.me January 18, 2022 Thanks for your review Nicole. I have really enjoyed working with you and the team. It has been awesome to see frontline workers take advantage of your generous offer! Best, Gabriella BS Brent S. Client Services Manager Computer Software Used the software for: 6-12 months ### "ID.me streamlined our EPCS registration process" February 15, 2022 5.0 Pros Our clients like the ease of push notifications as an MFA option while prescribing controlled substances. This is quick and easy! The integration with our software is seamless. Cons Some providers did not like they had to do a Identification video call, which seemed like an extra step for them but from TriMed's perspective this has greatly streamlined the process without having to wait for documents to be transferred back and forth. Now, with human in the loop, this is even faster! Review Source Response from ID.me February 16, 2022 Brent, thank you so much for your review. I've enjoyed working with you and the team and your excellent onboarding and support for providers has contributed to the seamless identity proofing experience for your providers! -Jessica VR Verified Reviewer Founder Non-Profit Organization Management Used the software for: 2+ years ### "Great service" April 15, 2021 5.0 Overall I'm very satisfied Pros Easy to use, best identity management service out there Cons Sometimes there are issues with login/cookies, it forgets I'm logged in Review Source ML Mike L. director of marketing Sporting Goods Used the software for: 1-2 years ### "Zeal's ID.me reviews" January 13, 2022 4.0 Pros It's a great way to validate sectors of workers to thank them with a discount during the pandemic. Cons It has been difficult to implement with our ecomm platform, but that's on our end. Review Source Alex B. Associate Product Manager Retail Used the software for: 1-2 years ### "Great tool for Identity Management" June 17, 2022 5.0 Pros The most impactful use for our company is identity verification. We use this for special group discounts, and have never had a problem arise from the tool. The implementation is pretty simple when integrated with Salesforce. Cons The thing that I believe could be improved is analytics, the platform could be more user friendly when trying to access that side of the platform. Review Source CF Caroline F. RN Hospital & Health Care Used the software for: 2+ years ### "ID.me: Secure and easy to use!" May 25, 2022 5.0 Pros This software is one of the only trusted methods to verify military status, which is useful for my spouse. I am a nurse and am able to prove this via ID.me to verify this info for various other websites and businesses. It’s also free for users, which is great as a lot of the time I use ID.me for various discounts to save money! Cons It can be a little tricky to understand how it’s used at first but is pretty easy to catch on after using the site for a few minutes. Review Source Response from ID.me May 26, 2022 Hi Caroline, Thank you for taking the time to leave us a review! ST Shirle T. Professor/Instructor E-Learning Used the software for: Less than 6 months ### "How can this ID.me be able to identify someones profession even when given three documents?" October 27, 2022 1.0 Horrible ... this system is broken. Pros Nothing. It's amazing how there's no one who can actually use common sense in this company? Cons There needs to be someone who "thinks" and actually uses common sense in making decisions. Amazing how lacking this ID.me can be so unable to do what they are paid to do. Just amazing. Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buggy and useless" December 14, 2023 1.0 It was a burden, an annoyance. Only tried using it because I had to. I would really rejoice in not having to use this clunky piece of heaven. Pros Nothing to like. It is a burden to use, it has a poorly designed workflow. Customer support is difficult and not very responsive. Cons Well, when using it for SSO, during onboarding, itfails to properly verify the identity for god knows what reason, and then you get in the account suspended hell. This was supposed to be painless and user friendly and yet the most basic functionality, verifying identity, fails miserably. Review Source BG Bill G. Manager Retail Used the software for: 1-2 years ### "Effective Customer Identifcation" February 17, 2022 5.0 We use ID.me to Pros Easy integration and effective control of coupons to qualified first responders and military. Cons The implementation was not as straightforward as we hoped. Once complete it worked as expected. Review Source SP Sandra P. Teacher Education Management Used the software for: 2+ years ### "Great website! " August 23, 2021 5.0 Pros Love using the interface for discounts. Cons When I first started using id.me it was hard finding the tab for discounts. Review Source MG Megan G. Shift Manager Restaurants Used the software for: Less than 6 months ### "Take advantage of this free app" August 10, 2021 4.0 Pros It makes the verification process for multiple sites and government entities much easier. They also provide 2 step verification across the board and I love that you can add it on for existing accounts. Lately I've been stuck on the shop part of the website exploring all the ways I can save money. Cons It's difficult to navigate around the site when you first start. A friend told me to check out this site and it took me a bit to understand the site or what it was offering. Review Source LM Laura M. Marketing Partnerships Associate Food & Beverages Used the software for: Less than 6 months ### "Home Chef" February 15, 2022 5.0 Pros We get easy to review results and it runs smoothly to verify users. Cons I can't think of anything I don't like about the software. Review Source Response from ID.me February 23, 2022 Thank you so much for the review Laura! It is a pleasure working with you and collaborating on ways to grow your partnership with ID.me. Looking forward to continued success together! -Kristin Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.