# Openser Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Openser Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/201181/Openser --- # Openser Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Openser ## What is Openser? Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction. Pink Elephant Certified Openser and National Award Winner for Innovation. Variety of functions such as: Workflows Ticket Console Dashboard Activity and Task Log Notification and Escalation ## What is Openser used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$207 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Openser?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.openser.com/&name=Openser) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Openser 4.5 (2) VS. [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price MX$207 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.2 (751) Value For Money 4.0 (2) Value For Money 4.3 (532) Customer Service 5.0 (2) Customer Service 4.3 (542) ## Openser alternatives Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (1,632)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Openser 17 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Identify component attributes like servers, hardware, software, and manage relationships across all services Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Identify and solve underlying cause of incident(s), and prevent future incidents from occurring View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic MX$207.00 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS BERENICE S. Licenciatura Information Technology and Services ### "Servicio de Open Service | Blackecco " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2020 Mejora en la distribución de trabajo y seguimiento a incidentes Pros Su facilidad de uso, la buena distribución de clientes, empresas, catálogos de servicios Cons Es un poco lento al abrir el ticket o al querer revisar la consola de tickets Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Ing. Químico Administrador Telecommunications ### "Sistema de Ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2020 Pros La facilidad de navegación por parte del Cliente Externo Cons Es complicado las cargas de categorías por parte del administrador. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)