--- title: "Openser Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Openser Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/201181/Openser/" page_type: "product" language: "en" --- # Openser Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Openser ## What is Openser? Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction. Pink Elephant Certified Openser and National Award Winner for Innovation. Variety of functions such as: Workflows Ticket Console Dashboard Activity and Task Log Notification and Escalation ## What is Openser used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$207 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Openser?[Manage this product listing](https://www.g2.com/products/openser/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Openser 4.5 (2) VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price MX$207 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.7 (298) Value For Money 4.0 (2) Value For Money 4.6 (282) Customer Service 5.0 (2) Customer Service 4.7 (288) ## Openser alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Openser Overview ### What company size and specific industries is Openser built for? Openser is designed for organizations that need pricing based on the number of licenses required, which suggests it is suited to businesses of varying sizes rather than a single industry. The vendor description does not identify specific sectors, so the target audience appears broad and license-driven. Features and Usability ### What are the key features of Openser? Openser offers ticket management, incident management, problem management, and task management for IT service workflows. It also includes access controls/permissions, activity tracking, alerts/notifications, and real-time notifications, plus reporting/analytics, dashboards, self service portal, knowledge base management, SLA management, inventory management, and asset tracking. Getting Started and Support ### What training and onboarding options does Openser offer? Openser provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Openser offer? Openser provides 24/7 live rep support and chat. These channels let users reach help at any time and get answers through direct conversation. No reviewer feedback about support experience is available, so support quality, response times, and common frustrations cannot be assessed from user reports. ## Features AI summary Based on 834 IT Asset Management reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Openser supports **Asset Tracking** and **Incident Management**, giving IT teams a way to monitor technology assets and respond to service disruptions more effectively. However, it does not include **Support Ticket Management**. Instead, it offers other important capabilities that reviewers also value, including **Alerts/Notifications** (**48%**), **Service Level Agreement (SLA) Management** (**53%**), and **Problem Management** (**46%**). These features help businesses stay aware of urgent issues, track service commitments, and address root causes, allowing teams to maintain service quality and reduce recurring incidents. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Openser 20 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic MX$207.00 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS BERENICE S. Licenciatura Information Technology and Services ### "Servicio de Open Service | Blackecco " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2020 Mejora en la distribución de trabajo y seguimiento a incidentes Pros Su facilidad de uso, la buena distribución de clientes, empresas, catálogos de servicios Cons Es un poco lento al abrir el ticket o al querer revisar la consola de tickets Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Ing. Químico Administrador Telecommunications ### "Sistema de Ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2020 Pros La facilidad de navegación por parte del Cliente Externo Cons Es complicado las cargas de categorías por parte del administrador. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.