# Openser Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Openser Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/201181/Openser --- # Openser Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Openser ## What is Openser? Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction. Pink Elephant Certified Openser and National Award Winner for Innovation. Variety of functions such as: Workflows Ticket Console Dashboard Activity and Task Log Notification and Escalation ## What is Openser used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$207 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Openser?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.openser.com/&name=Openser) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Openser 4.5 (2) VS. [4.7 (138)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting Price MX$207 Per User, Per Month Starting Price $31.25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.7 (138) Value For Money 4.0 (2) Value For Money 4.8 (136) Customer Service 5.0 (2) Customer Service 4.8 (133) ## Openser alternatives [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Openser Overview ### What company size and specific industries is Openser built for? Openser is designed for organizations of varying sizes that need license-based pricing, including small businesses, mid-market companies, and larger enterprises. The vendor description does not specify any particular industries or sectors, so it appears suitable for general business use rather than a specific vertical. Features and Usability ### What are the key features of Openser? Openser offers ticket management, incident management, problem management, and task management for IT service workflows. It also includes access controls/permissions, alerts/notifications, real-time notifications, activity tracking, reporting/analytics, a self service portal, and knowledge base management, plus asset tracking, inventory management, SLA management, and monitoring. Getting Started and Support ### What training and onboarding options does Openser offer? Openser provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guided setup, live online sessions allow remote instruction, and documentation offers written reference for self-paced review of features and steps. Getting Started and Support ### What customer support options does Openser offer? Openser provides 24/7 live rep support and chat. These channels give users direct access to help at any time, with chat suited for quick questions and live reps available around the clock for more detailed issues. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Openser 17 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Identify component attributes like servers, hardware, software, and manage relationships across all services Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Identify and solve underlying cause of incident(s), and prevent future incidents from occurring View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic MX$207.00 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS BERENICE S. Licenciatura Information Technology and Services ### "Servicio de Open Service | Blackecco " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2020 Mejora en la distribución de trabajo y seguimiento a incidentes Pros Su facilidad de uso, la buena distribución de clientes, empresas, catálogos de servicios Cons Es un poco lento al abrir el ticket o al querer revisar la consola de tickets Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Ing. Químico Administrador Telecommunications ### "Sistema de Ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2020 Pros La facilidad de navegación por parte del Cliente Externo Cons Es complicado las cargas de categorías por parte del administrador. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.