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Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction. Pink Elephant Certified Openser and National Award Winner for Innovation. Variety of functions such as: Workflows Ticket Console Dashboard Activity and Task Log Notification and Escalation
Provider
Openser
Located In
Mexico
Foundation
25
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, In Person, Documentation
Support
Chat, 24/7 (Live rep)
Prices are quoted according to the number of licenses required by the client
Content Source: Openser
Based on other buyer's searches, these are the products that could be a good fit for you.
Openser Reviews
"Servicio de Open Service | Blackecco "
Overall: Mejora en la distribución de trabajo y seguimiento a incidentes
Pros: Su facilidad de uso, la buena distribución de clientes, empresas, catálogos de servicios
Cons: Es un poco lento al abrir el ticket o al querer revisar la consola de tickets
"Sistema de Ticket"
Pros: La facilidad de navegación por parte del Cliente Externo
Cons: Es complicado las cargas de categorías por parte del administrador.
