# Page 5 | Proton Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Proton Mail the right Email Security solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201276/ProtonMail/reviews --- Proton Mail 4.5 (122) [View alternatives](https://www.capterra.com/p/201276/ProtonMail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Proton Mail ## Showing most helpful reviews Showing 101-122 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Alexandra A. Owner/COO Education Management Used the software for: 1-2 years ### "I love this app!" November 8, 2021 4.0 I love the way I can access Pros Encrypted email for my business account is great Cons Needs a better spam filter in my opinion Review Source LT Louis T. Director E-Learning Used the software for: Less than 6 months ### "Proton Mail Payment and Password Reset Issues" April 17, 2023 3.0 Honestly its not as good as its hyped up to be. I am looking for another service Pros The service provides secure connections online but most of the times hackers do have access to view what I do on the computer. Cons I have been using Proton for a few months now. I had a few issues in the beginning when making payments. Now I recently made another payment and they disabled my payment. The method was Bitcoin. Now all of a sudden they have disabled bitcoin payments. I reset my password. Then they ask me once I log in to enter my old password in order to access my emails and cloud drive files. Lastly, I am being told I cant do anything on my account unless I pay another month's of service with no option to pay via bitcoin. Its an inconvenience. Thank goodness I have setup a couple of new email accounts and will be focusing on diversifying my mails more now. Review Source Rebecca N. Mental Health Counselor Mental Health Care Used the software for: I used a free trial ### "Good Value, Limited Options" August 26, 2022 4.0 Pros ProtonMail is a value option for someone who needs encryption services for email. Cons I wanted to be able to keep using my gmail account and not have another email address to manage, so I did not continue using the service past the free trial. Review Source DA Daniel A. CEO Education Management Used the software for: 1-2 years ### "Protonmail is a great solution if you care about your privacy" May 6, 2021 5.0 Pros Very easy to use, the free version is enough for me but they also offer different alternatives. Cons only 500 MB of space for the free account, "plus" plan offers 5 gb but 4€ /months seems a little high Review Source MH Maurice H. Target validation scientist Biotechnology Used the software for: Less than 6 months ### "Good security but bad integration with apple devices" December 21, 2023 5.0 Pros Security, protection and stability is great. Cons Lack of integration with iOS mail app. Also accepting calendar invites on mobile is impossible as you always need to go to the browser based website. Review Source DR David R. Asst. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Secure email in an age where privacy is elusive" July 23, 2021 3.0 Great software if you value your privacy and need a mail service to send sensitive documents. Pros I love the fact that the UI is clean, and best of all, no external remote images are displayed in the emails by default. And if all that wasn't enough, the servers, and therefore my data, are located in Switzerland. Switzerland, with its strong data privacy laws, is the country of choice to house the sensitive data of its users. Cons The user interface is clean, but it is not intuitive. Many areas of the mail service were hidden behind obtuse titles and confusing icons. Additionally, the service is a little expensive Review Source KW Katarzyna W. Technical Support Specialist Computer Software Used the software for: 2+ years ### "Great mailbox without overwhealming amount of features" November 27, 2022 5.0 Pros I love the security features, how well all the spam filters works, that my email are devliered without any issues and that it blocks and scans attachments. Cons The UX is non that user friendly as I would like it to be. Review Source VR Verified Reviewer Thailand Country Manager Gambling & Casinos Used the software for: 6-12 months ### "Privacy is Priority" July 7, 2021 4.0 it’s a good experience but the software is not used as much due to extra encryption features. Makes mail sending abit more work consuming. Pros The software provides excellent privacy in mail sent, as their software is a fully encrypted email service. This allows users to be sure their mail is encrypted and not read by other people and only can be read by the designated receiver. Cons when using the free mode, the user needs to switch from the app version to the browser version in order to view the encrypted message. waste of time and not seamless user experience Review Source SS Stephanie S. Project Manager Construction Used the software for: Less than 6 months ### "Good email ." January 21, 2021 5.0 I was tired of getting spammed with targeted adds in my older inbox and a friend suggested ProtonMail .I have been happy with it . Pros They have paid subscription,however the free version should be enough in itself for most people. You can import your signature or create it on ProtonMail . You can also import your contact list from other inboxes and that saved me a lot of time . Cons Especially at the beginning you get a lot of spam emails from ProtonMail ,some of which are starred ( favored) to appear more easily . They also group similar emails together and the older ones are at the top which takes getting used to . Review Source AA Abigail A. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Great security but...." October 30, 2021 5.0 I am midway with ProtonMail integration to email management. Time will tell whether it can function as my website sending email. Pros I like the security. It was quite easy to sign up, and customer service readily overcame the moderate difficulty upgrading to paid service. Cons Protonmail may work for beginning from scratch, but it does not allow a first send to more than 100 contacts. It was very difficult to find concrete sending limits until I had spent the time uploading my newsletter email list. The paid service connection to VPN was confusing. Customer service replied with many words but did not answer my questions. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Sending limits :) and security Review Source MM Mary M. Administrator Education Management Used the software for: Less than 6 months ### "As Easy to Use as Other Email Platforms, Better Security!" November 29, 2021 5.0 Pros It is easy to use both on a browser and in the app. Just as easy as other email platforms, but with added privacy and security through encryption. If you are worried about other companies collecting information or giving out your info, this is the platform to go with. Cons It works great, would be even better if they expanded/added more apps for free (file storage/sharing, etc), like certain other platforms. Review Source MR Michal R. Dev Information Services Used the software for: 6-12 months ### "Secure private email service" July 23, 2021 4.0 It is absolutely sufficient if you want free and private email service. Pros It is located in Switzerland, which is considered a privacy haven, also it agrees with its reputation and it has absolute minimum of mandatory fields required to be filled. Cons The GUI could be a bit improved.. I don't like it personally. Most disliked are definitely those little refreshes on mail folders :D Review Source Jorge Z. CEO Computer Games Used the software for: Less than 6 months ### "ProtonMail: Great for Protecting Your Privacy" July 23, 2021 5.0 Overall, I think Proton Mail is a great way to protect your privacy. Pros I really enjoy the peace of mind you get from knowing that sensitive email contents are encrypted and protected. Other email companies might collect and sell your data without you even knowing. Cons Proton Mail doesn't have as many features as Gmail (google docs, photos, youtube), meaning that you trade some functionality for privacy. Review Source bM bradly M. mixer/production Entertainment Used the software for: 1-2 years ### "quick temporary email service" June 27, 2022 5.0 Pros quick and nonintrusive account creation, ability to use temporary accounts, data is not stored and sold. Cons there is not many cons i can think of for this product. Review Source BK Bhavik K. Student Computer Software Used the software for: Less than 6 months ### "Protonmail - The Mail Man" June 24, 2020 5.0 Great Mailing app to use with ease Pros Privacy and Security, Ease of doing business Cons I like all the features! There are no features I dislike! Reason for choosing Proton Mail More security and ease of use Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) No privacy Review Source AJ Alexander J. Technical Writer Writing and Editing Used the software for: 1-2 years ### "Great way to protect your privacy" May 5, 2020 5.0 Empowering and utilitarian. Pros ProtonMail is a paid service. It's defining features are that ProtonMail doesn't collect data to sell about it's users, it encrypts all communications going between e-mail accounts, and it ensures privacy at all costs to its users. There is a free trial version available. If you're looking for an e-mail service that keeps your data safe ProtonMail is the ticket. Cons The cost of the service, however, compared to what your getting compared to other e-mail account services this is a minimal hassle. Review Source LM Laurent M. Président Civic & Social Organization Used the software for: Less than 6 months ### "Bien sans plus" November 16, 2020 3.0 Très moyenne Pros Rapide et simple d'utilisation nombreux paramètres Cons N'est pas reconnu auprès de certain et chaque message envoyé par ProtonMail tombe dans la boîte spam de Gmail et orange pour ne citer qu'eux Reason for choosing Proton Mail Pour sa soit disant qualité suisse 🇨🇭 Review Source VR Verified Reviewer CEO Banking Used the software for: Less than 6 months ### "Works perfectly" May 6, 2020 4.0 Pros Great product. Offers very good security and privacy Cons The amount of emails you can do at Protonmail is questionable. The memory is not that big - on the other hand the emails are at least well encrypted Review Source DA Donato A. Leader di strategia Automotive Used the software for: I used a free trial ### "Posta elettronica end to end" December 15, 2022 4.0 Pros É un prodotto che usa crittografia e facile da usare Cons Il prodotto a prima impatto sembra differente da altri prodotti ma con un po di pratica va bene, da migliorare alcuni aspetti Review Source VR Verified Reviewer Logistica Logistics and Supply Chain Used the software for: I used a free trial ### "Util en su momento" May 5, 2021 4.0 Pros Al momento de agregar el correo es de fácil comprensión y servía bien en su momento. Cons No encontré nada extra o diferente que incentivara a seguir usándolo. Review Source VR Verified Reviewer Research Assistant Higher Education Used the software for: Less than 6 months ### "Secured communication made possible" May 10, 2022 4.0 Pros The tool offers good security to your official and private communication. It provides a great level of privacy. No ads are shown. Cons The free version has very less storage. UI seems a little outdated. Lacks modern email functionalities. Recovery method includes phrase, if you lose it you lose your account Review Source NS Nicole S. Artist in Residence Entertainment Used the software for: Less than 6 months ### "I Love Protonmail!" July 9, 2020 5.0 ProtonMail is now my favorite email to use. Pros This is the most private email I have found. I love that there is no spam and for this reason it is also a good email for children. Messages can be encrypted between users which is helpful and fun aswell. Users can choose to have the country ending for Switzerland, .ch, which is extra secure and I recommend. Cons I only wish I had discovered Protonmail earlier! Review Source Similar Products Featured