# Pelcro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pelcro the right Subscription Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201287/Pelcro/reviews --- Pelcro 4.8 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pelcro Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Knud B. CEO Consumer Goods Used the software for: 1-2 years ### "Incredibly responsive" November 18, 2022 5.0 The most important thing for us is being able to sell gift gift subscriptions that donors can schedule in advance, and that recipients become the subscriber for. The lack of this was the main reason we decided against a handful of other software options before finding Pelcro. Pros Working with Pelcro they have time and time again added or changed functionality based on our request, and we've had great calls and meetings about developing functions for us. Cons When we first started there were some functions we thought they had, that they didn't. Once we asked about them, they added them though. Alternatives considered [Subbly](https://www.capterra.com/p/144363/Subbly/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Pelcro they couldn't do gift subscriptions the way we needed them to Switched from [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Cratejoy was not great to begin with, only got worse with time, and failed at basic things like Google not being able to properly measure conversions. Review Source Bill L. VP/Commercial Director Publishing Used the software for: 6-12 months ### "Pelcro Continues to Improve Product and Processes " March 9, 2023 4.0 Pros Speed to create a subscription product, formulate an offer and launch a paywall. Cons Onboarding needs improvement, but they responded to our needs and assigned a dedicated Customer Success resource to our account which helped a lot Reason for choosing Pelcro Pelcro met all our basic requirements and wanted to grow in B2B publishing, which is our space. Switched from [Restrict Content Pro](https://www.capterra.com/p/211324/Restrict-Content-Pro/) No product roadmap for feature adds and upgrades.Horrible customer service Review Source JM Jen M. VP, Marketing Publishing Used the software for: 6-12 months ### "Pelcro serves a niche need in Publishing" August 2, 2021 4.0 Pelcro is an integral part of the Education Week tech portfolio handling a key area of our business, subscriptions (group and individual). From a day-to-day perspective, the software handles the subscriptions effortlessly. As we are a complex business, we look forward to more work on the platform to help achieve our more precise business goals. Pros Our company, Education Week, began an RFP process with Plecro in Q4, 2019. Pelcro showed a strong desire to achieve work, even when work took longer to complete than anticipated or unexpected problems arose. Much of the platform specifics for Pelcro are well-documented in their docs.pelcro.com for base features/functionality. Pelcro's platform is a one-stop-shop for individual subscriber management with the best solution for simple recurring payments and plans. The ability to use a web-based product to review both print and digital subscriptions in real-time is unique in this space. Coupled with customer data such as payments, invoices, usage, and a self-service portal, it creates an environment for quick service to the customer. From a development perspective, we appreciate the ability to highlight possible new features and work with Pelcro to incorporate them in their roadmap. Cons There are three main areas of concern with the Pelcro software and support. Reporting: Pelcro has yet to develop traditional reporting packages that are similar to other publishing fulfillment companies. This hampers visibility into the business and places audits at risk. Development: After requirements have been gathered, Pelcro would benefit from early check-ins with their clients. We've experienced issues with buy-in and alignment of features, shared understanding of features that could / could not be implemented, better testing on proof of concept, and maximizing their team's hours. Group Subscriptions: Not part of their core offering I would not mark them down for this issue, but our company does need to build workarounds to achieve business results. Reason for choosing Pelcro Age of Pelcro (newer company) and our company size (smaller but complex business) generally fit well together for ROI & the ability to influence future features. Pelcro’s earlyproblem-solving capabilities were appreciated and helped us with workable solutions so that we could meet a multi-system launch timeline. Review Source JL Jordan L. Director of Digital Strategy Newspapers Used the software for: 1-2 years ### "Great paywall software" March 6, 2020 4.0 Overall, the relationship has been very positive. The Pelcro team has been responsive, helpful and given plenty of subscription-related insight. Our subscriptions have increased by around ~25% since implementation and they've been more than willing to work with us on unique ideas and minor custom implementations. I'd easily recommend them to any publication, especially those looking to avoid tying their revenue to a %-based pricing model. Pros Customer service is top-notch. Fixed-rate pricing so our costs don't scale with our user count. Quite customizable aesthetically. Cons The admin tools are steadily improving, but sometimes limited in their power/utility. Gift subscriptions are cumbersome, requiring an account to be created in order to buy the gift. Alternatives considered [Subscription Genius](https://www.capterra.com/p/150952/Subscription-Genius/) Reason for choosing Pelcro Fixed-rate pricing and a nice balance of features. Review Source AO Andrew O. President/Owner Publishing Used the software for: 1-2 years ### "Community News Digital Subscription Model" March 31, 2020 5.0 Our overall experience has been exceptional. The team at Pelcro is superb and we have a strong, strategic partnership. Here is an example of some of the messaging that is leading to a direct increase in digital or All Access subscribers \[SENSITIVE CONTENT HIDDEN\] Our relationship with Pelcro was a game-changer as we position our brands for the future. Pros We are digitizing an award-winning group of community news and lifestyle brands based on Eastern Long Island, New York. Our oldest brand is 163 years old led by a Pulitzer winning editor and very talented, digitally oriented team. After years of building our capabilities we made the decision to charge for metered access to our content. This has been a game-changer for our business. The Pelcro team is smart, resourceful and helped us integrate our legacy print subscriber database with seamless digital access while building an entirely new, highly profitable digital only revenue stream. www.timesreview.com Cons There were absolutely times during the integration process that had some bumps, but this generally related to changes in the API related to the software running our legacy newspaper business. Pelcro was very proactive throughout the integration process which was successfully implemented. Reason for choosing Pelcro Strategic fit and capabilities of the Pelcro solution. We were also intrigued with AI and predictive marketing features as we as well. This is helping us efficiently invest our dollars. Highly recommend. Review Source KD Katharina D. Publisher Arts and Crafts Used the software for: 6-12 months ### "Excellent customer service / setting up strategies for growth" January 23, 2023 5.0 The customer service team is quick to respond to technical questions/concerns. They also prioritize the need for their customer service manager to understand our business processes so that together we can figure out how we can use PELCRO software to meet our business goals through bi-weekly strategy meetings. Pros Auto-renewal process, multi-currency capability, ongoing efforts to align with business goals, integration with Mailchimp. Their willingness to provide increased training of our team about the capabilities and use of the available software options and opportunities on how to communicate with subscribers. Cons The gift redeeming process is confusing and frustrating for our clients - Improvements have been suggested and are being developed. The sending of renewal notices 90/60/30 days before subscriptions expire is not yet automated – improvement to this process has been discussed and plans are in place to develop automated capabilities to remind our subscribers to renew. Review Source SP Sarah P. Head of Product Health, Wellness and Fitness Used the software for: 6-12 months ### "Allowed us to bring our custom membership site to life" July 14, 2021 5.0 Pelcro has allowed us to build a digital boxing training hub where our users can shop for apparel and equipment, book personal training and subscribe to our digital library and online live classes. Using this software we have not felt constricted as we have with other competitors in the past, and we've been able to implement some really cool features for our users. Pros Pelcro is by far the best option on the market for companies who want to create a truly customized user experience without doing all of the hard stuff! This software takes care of the important things (member management, billing, product/plan management, authentication) so we can focus on creating a unique and seamless experience for our members. No other software allows you to so easily customize, but also has all of the important infrastructure already implemented so you can get up and running extremely quickly. Cons Honestly we have had a great experience with Pelcro so far, any new feature requests or ideas we've brought to the Team have been well received and they have been so fast to respond and implement. Review Source Brad G. Publisher Newspapers Used the software for: 1-2 years ### "Subscription management" March 5, 2020 5.0 We've significantly increased the number of digital subscriptions during the last year. At the same time, it has provided excellent customer service. Pros As we transitioned to a more aggressive digital strategy we needed to find the right partner who could help us. Pelcro's software and staff allowed us to successfully make the change. Since our launch, it has continually made upgrades to the features available. Cons As with all transitions to a different platform, there are challenges. Pelcro worked with us closely and the end-result was a successful experience. Review Source RA Randy A. Executive Director Education Management Used the software for: 6-12 months ### "RASC / SkyNews as customers of Pelcro - a great experience." April 14, 2023 5.0 Pelcro is helping us deal with our challenges with publishing our magazine Pros The team at Pelcro has been excellent and very helpful with all my dealings with them Cons My experience with Pelcro has been excellent since I started to work with the team. I have not had any problems to report. Review Source W. Graeme R. Publisher/Owner Media Production Used the software for: 1-2 years ### "The Future" April 8, 2020 5.0 Working with Pelcro is a partnership in that we are growing together. Pros The customization is what is best about the software platform. Cons That it wasn't available years ago. Had it been, we would have been able to benefit from it earlier. Review Source JF John F. Business Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Pelcro is an excellent Subscription platform" July 19, 2021 5.0 Positive experience overall-- very easy to implement, onboarding was clear and without hassle. Management has been a breeze. Pros Pelcro is easy to use and very streamlined. This is an excellent option for a growing business, if you're looking for an easily-customizable product without too much IT-heavy fuss. Pelcro's customer service is top-notch, special shout out to \[SENSITIVE CONTENT\] who does a terrific job explaining things and is very responsive. I would highly recommend Pelcro to a growing publisher looking for a sleek and sophisticated paywall product. Cons Pelcro is missing some bells and whistles, which I assume will come as the company grows. Also the reporting could use an upgrade, but for the price the product is well worth it. Review Source EB Elaine B. Editor Online Media Used the software for: 6-12 months ### "Great product from a great team" October 21, 2021 5.0 Pros Pelcro is a well-priced product that was well suited to our needs, and the team behind it are terrific. Cons As with all products and services there is room for improvement, but the Pelcro team take these requests on board and were very happy to work with us to better meet our needs. Review Source EJ Edouard J. Director, Technology and Innovation Newspapers Used the software for: 1-2 years ### "After a year on Pelcro." April 14, 2020 5.0 Pros I like the flexibility to manage our customers, promotions and plans but mostly, I like that we can now reach a greater audience with metered paywall whilst still working towards subscription conversion. Before, we had a hard paywall and we couldn't offer our freshest and most pertinent content to everyone who would like to see it. It helped us gain in notoriety and grow our overall readership. Cons As this software is relatively new, they are still developing features and so, some of the functionality that old subscription houses have, they haven't gotten to it yet. Review Source AY Alexandra Y. frontend developer Information Technology and Services Used the software for: Less than 6 months ### "Great tool for subscription management" July 2, 2023 5.0 Implementing UI for user login/registration/subscription/etc with Pelcro Pros \- Provides support of subscription and membership flows- Allows customisation- Stores all user information Cons \- Not possible to delete user address as an admin from UI- Not possible to store description/title and details of newsletters used at lists field at user newsletter instance Review Source MA Matthew A. Senior Digital Programme Manager Writing and Editing Used the software for: 6-12 months ### "A great paywall partner for our first paywall" March 17, 2021 5.0 Pelcro are an excellent paywall partner. We recently launched our first paywall and they have helped us every step of the way. We've established a close working relationship and the team respond to all our queries promptly. They understand our complex business model and support and advise us on paywall development. We'd recommend Pelcro to anyone looking to introduce an effective, easy-to-use paywall provider. Pros \-Lightweight UI -Good price -A collaborative partnership with Pelcro -Responsive to customisation and changes Cons \-Not as feature-rich as some other providers (however, cost plays a role) -Most out of the box UI will require change -Some of the functionality listed on the website does not function correctly and requires fixes. Review Source CV Chris V. Director of Engagement Publishing Used the software for: 6-12 months ### "A significant impact to our subscription numbers" April 8, 2020 5.0 Since our adoption of the Pelcro system we have seen a significant increase in our subscription rates. The Pelcro system created more tools for us to communicate with our customers and to evaluate the best service methods and pricing options. Pros Since our adoption of the Pelcro system we have seen a significant increase in our subscription rates. The Pelcro system created more tools for us to communicate with our customers and to evaluate the best service methods and pricing options. Cons Like any technical transition, there were some bumps along the way, but Pelcro addressed our concerns and the impact to our customers was minimal. Pelcro customer support has been supportive, creative and timely. Review Source JG James G. Host, Newsweek Conversations Publishing Used the software for: 1-2 years ### "Subscriptions and payment platform " March 3, 2020 5.0 Pelcro has been awesome. They are super responsive. They have made changes we needed and they have solved every problem we have come up with. Pros The software is so easy to use and complete. Cons The only downside is that it’s a SaaS platform and as such integrates with existing tools rather than being software that is controllable from our own servers. Reason for choosing Pelcro Best price to performance ratio Review Source AC Anne C. Marketing Media Production Used the software for: Less than 6 months ### "great Saas platform for print & digital magazine" June 15, 2022 5.0 very friendly team Pros product creation discount creation purchase modal Cons best to have a tech saavy team in house to help with the set up & data migration Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.