# myUnity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about myUnity Software - reviews, pricing plans, popular comparisons to other Hospice products and more. Source: https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software --- # myUnity Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) myUnity ## What is myUnity? Netsmart myUnity Home Health and Hospice is a cloud-based, clinical point-of-care system that is intuitive, user-friendly and compliant. Organizations can use a single unified electronic health record (EHR) across all post-acute business lines, thereby eliminating duplicative documentation and improving care transitions. The easy-to-use and easy-to-train solution is 100% ONC-certified, so you can run large-scale palliative programs and meet CMS requirements for new payment models. ## What is myUnity used for? [Nursing Home](https://www.capterra.com/nursing-home-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Care](https://www.capterra.com/home-care-software/) Overall rating Based on 140 user reviews Reviews sentiment Positive 81% Neutral 10% Negative 9% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## myUnity alternatives Highest Rated [4.8 (45)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (153)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 1.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Management 1.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Assessment Management 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests HIPAA Compliant 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Reporting & Statistics 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems myUnity 36 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Create, manage, and monitor bereavement care plans. Create, manage, and send invoices or bills to customers Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Customize contracts and forms to collect specific information Alter the layout and content of reports Tools that provide relevant information at specific times to support judgments and courses of action Store and organize documents in a centralized system Digitally sign online documents Create and securely store digital patient records Specifically for long term care providers Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Access to patient medication history data Access software remotely via mobile devices Patients can register for appointments in advance online Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Online portal that allows physicians to refer patients, order exams, and/or view patient records & images Systematic evaluation of various aspects of a project or service to prevent defects or issues Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Track time worked per client Manage volunteer information and direct volunteer resources Get Advice We can help you find the software with the features you need. Features 4.0 (132) 4.0 Based on 132 reviews ## Pricing Value for money 3.8 (102) ### Starting price Free trial not available Value for money 3.8 (102) 3.8 Based on 102 reviews ## Integrations [ eFax](https://www.capterra.com/p/174254/eFax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (127) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (127) 3.9 Based on 127 reviews ## User reviews Overall rating 4.1 Based on 140 reviews Filter by rating 5(58) 4(53) 3(16) 2(5) 1(8) Mentioned topic Sorted by most recent CL Carlo L. Health Information Systems Educator Hospital & Health Care ### "Consider Other Options" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 30, 2025 The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. Pros It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. Cons The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [LTC](https://www.capterra.com/p/41270/LTC/) [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reasons for choosing myUnity Netsmart was willing to collaborate with our organization to benefit the product. That did not occur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jayson M. Physical Therapist Hospital & Health Care ### "Don't even bother" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2025 I left a HH agency after the transition, and came back to them a year later. The system and processes have not improved. Will not recommend. Pros Nothing, I find no redeeming quality in this system. This is a bottom of the barrel, worst of the worse of all EHR charting systems I've used. Cons Can't see the all the patients in one single google map/day. Ghost schedules, visits are assigned by default to evaluating clinicians, falsely inflating your caseload. Why can't they be unassigned after an evaluation? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. JW Jo W. LPN Hospital & Health Care ### "The worst electronic charting system I’ve used in the last two decades." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2024 It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I. Pros I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors. Cons It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy. Switched from [Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) Employer had contract issues, so we were forced to make the switch to MyUnity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 30, 2024 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input! SW Samantha W. Private Duty Supervisor Hospital & Health Care ### "Wasn't a fan" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 August 9, 2024 it runs like a very old busy program. To many clicks Pros It served its purposing however is a very busy platform compared to new platforms coming out. Cons This system is slow to run and its start up takes 3 minutes or longer to get into Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Avrey R. Nurse Hospital & Health Care ### "Major waste of time, money, and resources" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2024 Pros They have a search bar but it would be more helpful to have videos Cons Not intuitive; really difficult to access help on call. Does not expedite daily tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Gigi T. Hospice nurse Hospital & Health Care ### "Ten years as a hospice nurse and this is the worst documentation system I’ve ever used " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 9, 2022 Pros This is the most cumbersome and aggravating documentation system to use while in the field/at bedside Cons This product is so non user friendly to those whom are at the bedside; it’s archaic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. RN Hospital & Health Care ### "Not user friendly geared towards finance" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 11, 2022 I have to work harder using this software. Pros Good customer service. Work does get completed but after extra steps. Hard to pull reports. Cons not used friendly multiple steps needed to complete a task. Switched from [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Much more user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lacie R. Clinical quality specialist Hospital & Health Care ### "Needs better navigation flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 26, 2022 Pros Thorough- offers a lot of Options and modifications Cons Scattered/needs better flow/organization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Laura M. Project Manager Health, Wellness and Fitness ### "Good EHR Sotftware" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 8, 2022 The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need. Pros Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable. Cons Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Medical officer Food & Beverages ### "Easy and simple" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 5, 2021 It's been a good one so far. Pros It is very easy to use. The fact that I can use it on different devices makes it even better. It also saves my work for me automatically. Online support was prompt and very helpful. My time wasn't wasted. I'm at ease that private information is safe and sound. Cons I'd like to be able to write my own goals instead of having to pick from the options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) Popular comparisons [ECP vs myUnity](https://www.capterra.com/compare/90493-201299/ECP-vs-MyUnity-Home-Health-Hospice-Software)[Connecteam vs myUnity](https://www.capterra.com/compare/153140-201299/Connecteam-vs-MyUnity-Home-Health-Hospice-Software) [ShiftCare vs myUnity](https://www.capterra.com/compare/201299-233684/MyUnity-Home-Health-Hospice-Software-vs-ShiftCare)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)