--- title: "myUnity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about myUnity Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # myUnity Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) myUnity ## What is myUnity? myUnity® is an EHR purpose-built for the full post-acute care continuum, with one patient record shared across home health, hospice, palliative care, personal care, assisted living, memory care, dementia care, skilled nursing, senior living and more. When a patient or resident transitions between care settings, their care history, demographics, documentation and financial information follow them to support continuity of care. No duplicate entry. No starting over. Built into myUnity, Bells brings AI into existing workflows to support more complete documentation at the point of care, surface patient risk earlier and help leaders make more informed decisions about care prioritization and resource allocation. myUnity is ONC-Certified and CHAP Verified for home health and hospice and has been rated the #1 post-acute EHR by Black Book for 11 consecutive years. No other post-acute EHR covers the full continuum in a single system with AI embedded natively in the end-user’s workflow. ## What is myUnity used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Care](https://www.capterra.com/home-care-software/)[Hospice](https://www.capterra.com/hospice-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 80% Neutral 10% Negative 9% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for myUnity?[Manage this product listing](https://www.g2.com/products/myunity/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### myUnity 4.1 (143) VS. [4.6 (176)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (143) Ease Of Use 4.7 (176) Value For Money 3.9 (105) Value For Money 4.5 (144) Customer Service 3.9 (130) Customer Service 4.9 (173) ## myUnity alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/alternatives/) ## FAQs about myUnity Overview ### What problems does myUnity solve? myUnity solves slow clinician onboarding, cumbersome home health charting, and scattered patient documentation by giving office staff, nurses, therapists, and hospice teams an easy web-based EMR accessible on phones, tablets, and laptops. It reduces time spent searching charts, faxing paperwork, and chasing support during workflow issues. Answer based on 69 reviews Overview ### Which roles and teams benefit most from myUnity? myUnity is most used by healthcare administrators, nursing leaders, therapists, billing teams, and operations executives. Administrators and office managers rely on it to coordinate scheduling, documentation, and records, while nurses and therapists support patient care workflows. Billing and finance staff use it for claims and reimbursement tasks, and leaders monitor performance and operational efficiency. Answer based on 133 reviews Overview ### What company size and industries is myUnity built for? myUnity is built for small healthcare organizations in post-acute care, with 64% of reviewers from small businesses and 77% from Hospital & Health Care. It also serves midsize businesses at 21% and enterprises at 15%, with additional use in Health, Wellness and Fitness at 12% and Commercial Real Estate at 4%. Answer based on 143 reviews Features and Usability ### What are the key features of myUnity? myUnity includes core EMR/EHR and patient records management, plus care plan management and charting for clinical documentation. Reviewers also highlight billing and claims management, scheduling for caregivers and facilities, customizable forms and reports, and mobile access with document routing and integrations that connect clinical, operational, and financial workflows. Answer based on 43 reviews Limitations ### Does myUnity have bugs or reliability issues? myUnity works well for many daily charting and documentation tasks, but reliability feedback is mixed. Home health and hospice teams often mention occasional glitches, timeouts, update-related issues, and integration problems, while many also say support responds quickly and resolves routine problems faster than more complex form or billing issues. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does myUnity integrate with? myUnity integrates with eFax for third-party faxing and document exchange. Official catalog data in this prompt lists eFax as the named external platform connected to myUnity, with no additional reviewer-confirmed integrations provided here. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on myUnity? myUnity offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say clinicians, nurses, and home-care staff usually learn it quickly with minimal training, while admins, older users, and teams handling reporting, customization, or complex modules often need more time, stronger guidance, and ongoing support. Answer based on 23 reviews Getting Started and Support ### What customer support options does myUnity offer, and how do users rate the experience? myUnity offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as friendly, knowledgeable, and quick to respond, with clear guidance and helpful training materials. Some report hold times, repeated follow-ups, uneven issue resolution, and challenges outside preferred support hours. Answer based on 39 reviews Features and Usability ### Is myUnity easy to use and navigate? myUnity feels straightforward for many point-of-care users, but the interface is not intuitive for everyone. Clinicians and agency staff often like the organized chart flow, homepage, and web access, while administrators more often mention clunky navigation, extra clicks, confusing modules, and customization or reporting areas that need added training. Answer based on 24 reviews ## Features AI summary Based on 205 Long Term Care reviews Capterra reviewers point to these as the top priorities when choosing hospice software: - **HIPAA Compliant** (**65%** of reviewers rated this feature as critical) - **Compliance Management** (**53%**) - **Charting** (**61%**) myUnity supports all three of the features reviewers rank highest: **HIPAA Compliant**, **Compliance Management**, and **Charting**. Together, these capabilities help hospice providers protect patient information, stay aligned with regulatory requirements, and maintain accurate clinical documentation, allowing teams to deliver care with more confidence and consistency. HIPAA Compliant 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 1.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Charting 3.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Storage 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Reporting & Statistics 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Assessment Management 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests myUnity 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Bereavement Management: Create, manage, and monitor bereavement care plans. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Medication History: Access to patient medication history data - Mobile Access: Access software remotely via mobile devices - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Portal: Online portal that allows physicians to refer patients, order exams, and/or view patient records & images - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Time Tracking by Client: Track time worked per client - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.0 (135) 4.0 Based on 135 reviews ## Pricing Value for money 3.9 (105) ### Starting price Free trial not available Value for money 3.9 (105) 3.9 Based on 105 reviews ## Integrations [ eFax](https://www.capterra.com/p/174254/eFax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (130) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (130) 3.9 Based on 130 reviews ## User reviews Overall rating 4.1 Based on 143 reviews Filter by rating 5(60) 4(53) 3(17) 2(5) 1(8) Mentioned topic Sorted by most recent BD Bobbie D. Manager of Clinical Systems Hospital & Health Care ### "Great EMR to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 It has been a very positive experience. Netsmart is always trying to update/ upgrade the system to meet their clients needs and help with our day to day operations. They support the overall community experience by hosting several user groups and the Netsmart connect site where users can ask questions and search for topics they need help with or have questions about. Pros The ease of use for the staff and the portability. We are able to use it both on tablets, laptops and desktop. The support that we receive from our CAE, customer support and even other myUnity users. Cons We have to manipulate the reports to get data that our leadership needs. Not all of the reports contain the filters that we need so we have to run 2 different reports and combine them. Also not every report is exportable to excel. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reasons for choosing myUnity The look and feel of myUnity seemed like it was a better fit for our organization. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CG Chris G. Chief Information Officer Hospital & Health Care ### "Robust EHR That Delivers Value with the Right Approach" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Overall, our experience with myUnity has been positive. It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. Continued product enhancements and a collaborative relationship with the vendor have also contributed to steady improvements over time. Pros Very strong all-in-one platform that brings clinical, billing, and operational workflows together in one system. It reduces the need for multiple tools and helps streamline day-to-day work. Features like automated document routing (e.g., inbound fax attaching directly to the patient chart) and integrations with external partners improve efficiency and reduce manual effort. It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. Cons Like many enterprise EHR platforms, there can be a learning curve for new users, particularly around navigation and understanding the different modules. Some workflows can feel more complex than necessary and may require additional configuration or training to fully optimize. Reporting and customization are powerful but can also require technical expertise to get the most value. That said, ongoing enhancements continue to improve usability over time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BL Brooks L. Healthcare Representative Insurance ### "MyUnity is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2026 MyUnity is excellent for storing patient files and information. It’s great for keeping their documents up to date and accurate. Pros The staff management, billing and scheduling, caregiver management customer support and security is all value for money! Reports always accurate. Cons I don’t have any complaints nor do I think there are any cons about myUnity. It’s been a lifesaver for me and my job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Carlo L. Health Information Systems Educator Hospital & Health Care ### "Consider Other Options" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 30, 2025 The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. Pros It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. Cons The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [LTC](https://www.capterra.com/p/41270/LTC/) [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reasons for choosing myUnity Netsmart was willing to collaborate with our organization to benefit the product. That did not occur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jayson M. Physical Therapist Hospital & Health Care ### "Don't even bother" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2025 I left a HH agency after the transition, and came back to them a year later. The system and processes have not improved. Will not recommend. Pros Nothing, I find no redeeming quality in this system. This is a bottom of the barrel, worst of the worse of all EHR charting systems I've used. Cons Can't see the all the patients in one single google map/day. Ghost schedules, visits are assigned by default to evaluating clinicians, falsely inflating your caseload. Why can't they be unassigned after an evaluation? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. JW Jo W. LPN Hospital & Health Care ### "The worst electronic charting system I’ve used in the last two decades." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2024 It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I. Pros I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors. Cons It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy. Switched from [PointClickCare EHR for Senior Living](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) Employer had contract issues, so we were forced to make the switch to MyUnity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 30, 2024 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input! SW Samantha W. Private Duty Supervisor Hospital & Health Care ### "Wasn't a fan" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 August 9, 2024 it runs like a very old busy program. To many clicks Pros It served its purposing however is a very busy platform compared to new platforms coming out. Cons This system is slow to run and its start up takes 3 minutes or longer to get into Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Avrey R. Nurse Hospital & Health Care ### "Major waste of time, money, and resources" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2024 Pros They have a search bar but it would be more helpful to have videos Cons Not intuitive; really difficult to access help on call. Does not expedite daily tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Gigi T. Hospice nurse Hospital & Health Care ### "Ten years as a hospice nurse and this is the worst documentation system I’ve ever used " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 9, 2022 Pros This is the most cumbersome and aggravating documentation system to use while in the field/at bedside Cons This product is so non user friendly to those whom are at the bedside; it’s archaic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. RN Hospital & Health Care ### "Not user friendly geared towards finance" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 11, 2022 I have to work harder using this software. Pros Good customer service. Work does get completed but after extra steps. Hard to pull reports. Cons not used friendly multiple steps needed to complete a task. Switched from [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Much more user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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