# myUnity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is myUnity the right Electronic Medical Records solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews --- myUnity 4.1 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of myUnity Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews mo michelle o pcaHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I get some patients from the hospital i work at and integrating them into this program for my moms homehealth business, and it is not difficult.“ October 6, 2020 JW Jo W LPNHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out.“ December 4, 2024 Omotola Widad A Medical officerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Online support was prompt and very helpful.“ October 5, 2021 JM Jayson M Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Can't see the all the patients in one single google map/day.“ February 11, 2025 LM Laura M Project ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.“ March 8, 2022 NS Nancy S VPHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We signed contracts for interfaces 3 years ago; they have not been delivered yet.“ October 28, 2020 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations/Marketing Manger Hospital & Health Care Used the software for: 2+ years ### "Accurate, Easy to learn electronic health record" December 10, 2019 5.0 It is vital in meeting CMS regulations for our Medicare-certified home health agency. Pros It is very easy to learn easy to use on a daily basis. I like that it is web-based and works on laptops, phones and tablets. Care packets ensure the clinician opens all of the necessary paperwork. Love faxing from the software and receiving the faxes back. The different colored dots for each item completed is fun and motivating. Cons The custom reports really struggle to be accurate. It has been difficult to get help to look into why this is the case. We have a new customer service person, and she seems on-it so we will see... Review Source Response from Netsmart Technologies December 17, 2019 Thanks so much for your review of myUnity! Happy you like the easy user interfaces and workflow! Always feel free to track where your support case is directly on your client portal. AP Andrew P. MIS Used the software for: ### "2016\_03 DeVero Review" March 10, 2016 5.0 Pros: Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development. Cons: Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site. Review Source Response from Netsmart Technologies March 18, 2016 Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership! SW Samantha W. Private Duty Supervisor Hospital & Health Care Used the software for: 2+ years ### "Wasn't a fan" August 9, 2024 3.0 it runs like a very old busy program. To many clicks Pros It served its purposing however is a very busy platform compared to new platforms coming out. Cons This system is slow to run and its start up takes 3 minutes or longer to get into Review Source CW Clay W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "We like DeVero" November 23, 2016 5.0 6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward. Pros 1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate. Cons 1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful. Review Source Response from Netsmart Technologies December 1, 2016 Clay, thanks for the review. We’ve heard positive comments from a number of therapy providers that serve our customers across the country and we’re glad your team enjoys using DeVero as well. We appreciate the feedback and have some great news for you regarding the “cons” you listed- DeVero recognized the need to improve the online training and has completely revamped its field staff online training tools as of this month. There are now 11 task specific video training modules available for on demand training. DeVero also runs live instructor lead web based training sessions for field users every Wednesday. Any active user is welcome to attend and you can sign up for one of our upcoming training sessions by clicking on the Training link in the upper right hand corner of DeVero. Regarding note info- DeVero does support the mapping of key information (but not the entire note) from one note to the next as part of the site customization services offered to each of our customers. Also, custom care plans with unique order and goal templates are completely within the scope of the DeVero offering. Please have your customers reach out to our support team if they would like help with this. Thanks again for the feedback and opportunity to help. KB Kelly B. Used the software for: ### "Tender Care Pediatric Services" February 19, 2017 4.0 We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities. The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months). We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms. One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures. We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you Review Source AR Avrey R. Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Major waste of time, money, and resources" July 29, 2024 3.0 Pros They have a search bar but it would be more helpful to have videos Cons Not intuitive; really difficult to access help on call. Does not expedite daily tasks. Review Source KM Kelley M. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Mediocre Software with Billing and Payroll Issues" July 26, 2016 1.0 Pros The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far. Cons This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back. Review Source Response from Netsmart Technologies August 31, 2016 Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour. Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow. Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day. We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond. VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "DeVero software" January 15, 2020 4.0 Pros I found it easy to use and to find information. Cons This software freezes a lot! Also for Interoffice Communication notes, I feel like it should be designed to only be able to open 1 note per chart. There was an option to open multiple notes, which made it difficult to be able to see EVERYTHING in the chart, you would have to open each note up individually. There also seemed to be a lot of glitches (not showing every chart made, etc) Review Source VR Verified Reviewer Medical officer Food & Beverages Used the software for: 1-2 years ### "Easy and simple" October 5, 2021 4.0 It's been a good one so far. Pros It is very easy to use. The fact that I can use it on different devices makes it even better. It also saves my work for me automatically. Online support was prompt and very helpful. My time wasn't wasted. I'm at ease that private information is safe and sound. Cons I'd like to be able to write my own goals instead of having to pick from the options. Review Source VR Verified Reviewer Patient Care Technician Used the software for: Less than 6 months ### "Good cloud-based home health solution!" May 4, 2018 5.0 Pros Good customer service and product offered at a relatively inexpensive price with most of the features needed! Cons A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn. Review Source FR FLOR R. Care Coordinator Medical Practice Used the software for: 2+ years ### "Most Convenient Software" January 9, 2020 5.0 It is great and best to be used in a company that deals with lot of private information. Pros This softare accomodates everything that is needed when you work in a health care field. HIPPA is assured and everything you wanted to sort out is there to make your work efficient and organized. Cons Sometimes the software runs slow but with their customer service, it is a quick fix. Reason for choosing myUnity Convenient, customer service is fast and maintains HIPPA. Review Source BS Bethanie S. Biller Hospital & Health Care Used the software for: 1-2 years ### "DeVero is a wonderful software for HHC billing" January 9, 2020 5.0 DeVero makes processing error proof payroll and Billing very simple Pros DeVero makes Billing all Insurance companies simple and error free. Cons After the program updates and releases new versions, it create small issues, but they usually are resolved quickly. Also, having an integrated system , causes delay with data transferring from DeVero into HAS, i have to go back and forth , between systems to get all the data to come into HAS. Review Source TL Terese L. Asst. Dir Patient Financial Services Hospital & Health Care Used the software for: 2+ years ### "Have used HMX/Vision/My Unity since 2010 - business and census side" October 16, 2018 2.0 If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software. Pros It's simple to learn. I really don't have anything else good to say Cons Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated. Review Source ME Misty E. Scheduler Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product! " January 9, 2020 4.0 Pros Very easy to navigate through the different screens. It is very user friendly and the way you can customize the dashboards makes it that way. Cons Wish on the schedule frequency we could add the days of the week would make it easier if patients had multiple visit and different HHA's on the case. Review Source RT REMI T. DON Hospital & Health Care Used the software for: 2+ years ### "DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION" January 11, 2020 5.0 TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME. Pros EASE OF USE, TECHNICAL SUPPORT IS GREAT. Cons EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE Reason for choosing myUnity NA Review Source KE Kristin E. Administrator Hospital & Health Care Used the software for: 2+ years ### "Devero Review" January 9, 2020 3.0 Pros Ease of use for clinical staff, basic forms, quick and easy. HAS support is awesome. Cons Reporting, scheduling, knowledge of some of the support staff for devero, not very helpful Reason for choosing myUnity I was not here during choosing, but I believe it was clinical use and cost. Review Source MG Mark G. RN Hospital & Health Care Used the software for: 6-12 months ### "Not user friendly geared towards finance" May 11, 2022 3.0 I have to work harder using this software. Pros Good customer service. Work does get completed but after extra steps. Hard to pull reports. Cons not used friendly multiple steps needed to complete a task. Switched from [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Much more user friendly Review Source KP Kunal P. Physical Therapy Hospital & Health Care Used the software for: 2+ years ### "For for PT" January 10, 2018 5.0 Pros The devero software is user friendly and initiative to use. The webpages load very fast. Easy to access . Cons Devero does not have any cons so far for me. Expect difficulty opening forms occasionally. Required password entry to frequently. Review Source LH Lori H. Hospice Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable, Supportive, Responsive Service" March 3, 2017 5.0 Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on. I highly recommend DeVero and their wonderful support staff. Pros Easy to learn. VERY supportive staff Pleasure to work with. Cons Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it. Also limitations on Med-pass forms vs Hospice CoPs Review Source KS Karen S. Director of QAPI and Program Development Hospital & Health Care Used the software for: 2+ years ### "HomeCentris" January 9, 2020 4.0 Pros I like the ability to customize the product and customer service is very responsive Cons No after hours support is available and we need that at times Review Source LL Linda L. Medical Records Used the software for: 2+ years ### "Great customer service" December 9, 2016 5.0 Within the last year, we have had many changes. We had a Medicare audit, we were purchased, and we have had some staffing changes. In all of our upheaval, your customer service has been outstanding (even when we call several times a day!). I personally have an affinity for Lindsay but am never disappointed by the assistance your customer care team has afforded us. Thank you so much for all of the "assistance" you give! Review Source KS Katie S. Reimbursement Services Manager Used the software for: 2+ years ### "DeVero has been a supportive and innovative EHR solution for our Home Health Agency. " November 14, 2017 5.0 Pros I love how easy to use it is for our office staff and our clinicians. We can train any new hire in only a few hours and get them interacting with the patients instead of the charting system. Devero also has fantastic customer service, anytime we have a question we know it will be answered timely and effectively. Review Source sM stephen M. EMR Project manger Hospital & Health Care Used the software for: 2+ years ### "myUnity - Netsmart product review" December 1, 2020 4.0 Pros Easy to use, meet the requirements in our skilled nursing facility Cons difficult to deal with the consultants sometimes Review Source AR April R. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "It works, but we had to put alot of time and effort to get it there" September 13, 2016 3.0 Pros I appreciate the low cost when compared to other systems out there. Cons This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare. Review Source Response from Netsmart Technologies October 27, 2016 Thank you for taking the time to write this review. We appreciate your feedback about the customization process within DeVero and we are truly sorry for the rocky experience that you've had. Occasionally, customization work can take some time to get exactly right and to match the customer specifications. We are constantly improving our internal processes and adding more resources to our team, so that we can support each of our customers' unique needs. We will continue to work with you to get your form customizations working properly and running smoothly. ML Margaret L. Hospital & Health Care Used the software for: 2+ years ### "Home health agency in the Midwest that uses DeVero" July 6, 2016 5.0 We're an agency in Illinois based out of the local health department. The ease-of-use of DeVero is outstanding and they back it up with great customer service. Pros At the point of care, the flow is very good. It's easy to flow between the forms, making it easy to navigate the patient chart. Cons Nothing to mention. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.