# myUnity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is myUnity the right Home Health Care solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews --- myUnity 4.1 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Reviews of myUnity Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews CG Chris G Chief Information OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Very strong all-in-one platform that brings clinical, billing, and operational workflows together in one system.“ June 23, 2026 JW Jo W LPNHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out.“ December 4, 2024 BL Brooks L Healthcare RepresentativeInsurance, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The staff management, billing and scheduling, caregiver management customer support and security is all value for money!“ May 17, 2026 JM Jayson M Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Can't see the all the patients in one single google map/day.“ February 11, 2025 CG Chris G Chief Information OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “It reduces the need for multiple tools and helps streamline day-to-day work.“ June 23, 2026 LM Laura M Project ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.“ March 8, 2022 mo michelle o pcaHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I get some patients from the hospital i work at and integrating them into this program for my moms homehealth business, and it is not difficult.“ October 6, 2020 NS Nancy S VPHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We signed contracts for interfaces 3 years ago; they have not been delivered yet.“ October 28, 2020 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph S. Billing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to understand software" January 9, 2020 4.0 Pros Devero has a nice workflow that is easy to understand. It is easy to chart by selecting the type of visit from the home screen, fill out visit notes, and send it on for QA. Cons Devero is difficult to use on a mobile phone, which is a problem since our employees are in the field. It's also less integrated with it's companion billing system than I would prefer. 2-way synchronization would be a welcome feature, or some way of verifying entries exist in both systems. Review Source JT Jenny T. RN Administrator Hospital & Health Care Used the software for: 1-2 years ### "To The Rescue" January 9, 2020 4.0 Pros It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient Cons Not a lot of needed reports available Paying for customization of required forms Reason for choosing myUnity Functionality and price Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) New CoPs were coming and Axxess was not accommodating to the changes. Had to duplicate many tasks within their system. Review Source SW Samantha W. Private Duty Supervisor Hospital & Health Care Used the software for: 2+ years ### "Wasn't a fan" August 9, 2024 3.0 it runs like a very old busy program. To many clicks Pros It served its purposing however is a very busy platform compared to new platforms coming out. Cons This system is slow to run and its start up takes 3 minutes or longer to get into Review Source VR Verified Reviewer Operations/Marketing Manger Hospital & Health Care Used the software for: 2+ years ### "Accurate, Easy to learn electronic health record" December 10, 2019 5.0 It is vital in meeting CMS regulations for our Medicare-certified home health agency. Pros It is very easy to learn easy to use on a daily basis. I like that it is web-based and works on laptops, phones and tablets. Care packets ensure the clinician opens all of the necessary paperwork. Love faxing from the software and receiving the faxes back. The different colored dots for each item completed is fun and motivating. Cons The custom reports really struggle to be accurate. It has been difficult to get help to look into why this is the case. We have a new customer service person, and she seems on-it so we will see... Review Source Response from Netsmart Technologies December 17, 2019 Thanks so much for your review of myUnity! Happy you like the easy user interfaces and workflow! Always feel free to track where your support case is directly on your client portal. AP Andrew P. MIS Used the software for: ### "2016\_03 DeVero Review" March 10, 2016 5.0 Pros: Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development. Cons: Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site. Review Source Response from Netsmart Technologies March 18, 2016 Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership! KM Kelley M. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Mediocre Software with Billing and Payroll Issues" July 26, 2016 1.0 Pros The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far. Cons This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back. Review Source Response from Netsmart Technologies August 31, 2016 Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour. Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow. Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day. We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond. AR Avrey R. Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Major waste of time, money, and resources" July 29, 2024 3.0 Pros They have a search bar but it would be more helpful to have videos Cons Not intuitive; really difficult to access help on call. Does not expedite daily tasks. Review Source VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "DeVero software" January 15, 2020 4.0 Pros I found it easy to use and to find information. Cons This software freezes a lot! Also for Interoffice Communication notes, I feel like it should be designed to only be able to open 1 note per chart. There was an option to open multiple notes, which made it difficult to be able to see EVERYTHING in the chart, you would have to open each note up individually. There also seemed to be a lot of glitches (not showing every chart made, etc) Review Source VR Verified Reviewer Medical officer Food & Beverages Used the software for: 1-2 years ### "Easy and simple" October 5, 2021 4.0 It's been a good one so far. Pros It is very easy to use. The fact that I can use it on different devices makes it even better. It also saves my work for me automatically. Online support was prompt and very helpful. My time wasn't wasted. I'm at ease that private information is safe and sound. Cons I'd like to be able to write my own goals instead of having to pick from the options. Review Source VR Verified Reviewer Patient Care Technician Used the software for: Less than 6 months ### "Good cloud-based home health solution!" May 4, 2018 5.0 Pros Good customer service and product offered at a relatively inexpensive price with most of the features needed! Cons A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn. Review Source MT Melissa T. owner Medical Practice Used the software for: 1-2 years ### "Devero is a great product." January 12, 2020 5.0 I have had nothing but positive experiences with myUnity/Devero software. I am familiar with the software as I have used it before with another company, which is why I selected it for my hospice business. Pros The best thing about this software is the ease of use , the available features and the product support team. Whenever I have an issue, the product support team has been sure to contact me in a timely manner to resolve the said issue. Cons I do not have any least favorites about this software at this time. Review Source Response from Netsmart Technologies January 13, 2020 Thank you from your glowing 5-star review! We appreciate Your Family Hospice as a business partner and strive to continue innovating in the hospice and palliative care world. Netsmart is proud to serve the hard work you do for your patients everyday. JB John B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "DeVero Home care system" January 9, 2020 4.0 Having a system online and accessible to all employees has been great. No need for an IT department. Pros Ability to log in on any device- smart phone, tablet, lap top, desk top. There were no specific devices needed to operate the system. Cons Having 2 systems- We have HAS for scheduling and billing. There are times that information does not transfer correctly from DeVero to HAS. 1 system would be ideal. Review Source BN Bev N. VP of Quality and owner Hospital & Health Care Used the software for: 2+ years ### "Have been using deVero for 6 years now and love it - easy to use, very clinician oriented " October 2, 2017 4.0 ease of use for clinicians and for back office Pros This is very clinician oriented - backed by people who know the COP's and they gear their forms right with the COP's. It is also very user friendly - does not require hours of training to train someone new to it. Cons every time you add something, you (as the user) have to tell them what report to add it to - it should automatically be added Every little thing you change, you get charged for - if person doing the set-up had known what they were doing, this mapping and changing could have happened in the set-up Review Source MO Marina O. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Easiest Home Health Software Program Ever!" January 9, 2020 5.0 We were the first agency in CT to use SOS/Devero/My Unity. We have always liked the ease of use with this software, and bang for our buck. It has come a long way since we started using this product. Pros Super Easy to use, straight forward, bang for you buck Cons we haven't experienced any major issue with this software program Reason for choosing myUnity Cost and ease of use Review Source Response from Netsmart Technologies January 10, 2020 Thanks for the 5-star review! We appreciate your business! VL Vitolia L. supervisor of clinical services Hospital & Health Care Used the software for: 2+ years ### "This is the easiest software I ever used" January 13, 2020 5.0 Pros I like the ease of use and very little training time our nurses need to start using it. If you can use Google, you will be able to use this software in about 20-30 min. Cons The reports that the system provides are not always accurate. If you run the same report twice you might get different data. Review Source GT Gigi T. Hospice nurse Hospital & Health Care Used the software for: 1-2 years ### "Ten years as a hospice nurse and this is the worst documentation system I’ve ever used " November 9, 2022 1.0 Pros This is the most cumbersome and aggravating documentation system to use while in the field/at bedside Cons This product is so non user friendly to those whom are at the bedside; it’s archaic Review Source JY Jeff Y. Hospital & Health Care Used the software for: 2+ years ### "Great for therapy" July 6, 2016 5.0 As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy. Pros I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution. Cons Nothing to add here Review Source TL Tuesday L. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Functional" January 9, 2020 3.0 It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care module changes done last year are tricky to learn and don't function very well. Pros It is very user friendly and each to teach. Cons Seems to often have bugs, hiccups, does weird things at times. Review Source WJK Wendy J K. RN/Program Compliance Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great program" January 9, 2020 5.0 Pros Support and back-up when needed, and the options available Cons Could be more user-friendly because it's a little difficult to learn, but once you learn it is great Switched from [Axxess Hospice](https://www.capterra.com/p/187520/Axxess-Hospice/) More options with your softwear Review Source JC Johanna C. DOCS Hospital & Health Care Used the software for: 2+ years ### "DeVero User" January 10, 2020 4.0 Pros It is user friendly, even those clinicians who are technically challenged can use it with no issues Cons Customer service, it takes a while to get our issues resolved Review Source SC Sidney C. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Organized and User Friendly" January 9, 2020 5.0 Pros It is very user friendly. I was able to learn everything quickly. If I every have troubles, customer support gives me clear instructions, and I can follow the instructions easily with this software. It also organizes our patient's charts well. Cons Sometimes it can be slow and have a glitch, but DeVero is quick to resolve the issues. There are times where sessions time-out and the page goes back to login without saving my work. That can be frustrating. Review Source DR Donna R. Billing Sprecialist Hospital & Health Care Used the software for: 2+ years ### "My Unity Hospice" January 15, 2020 5.0 Able to get our claims filed and paid. Pros Support is quick to respond when I have a problem. Cons Not always easy to understand how to find the reports. Review Source SB Sarah B. Director of Business Services Health, Wellness and Fitness Used the software for: 2+ years ### "Long time DeVero Home Health customers" November 30, 2016 5.0 We have been with DeVero for many years and have not had any problems. The customer support is great and very individualized. They will set up internal reports and customize forms that relate specifically to your agency. The Clinical side is very user friendly and our field staff rave about how easy it is to use on their phone or tablets. The office side is very organized and easy to use as well. Review Source SG Sara G. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Home Care " January 9, 2020 4.0 Pros Extremely user friendly and reliable. Support staff are amazing. Cons Faxing function is not always reliable. Review Source TN Tiffany N. Transitional Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Transitional Care Coordinator" January 9, 2020 4.0 Pros This software it pretty easy to use for the most part. Cons This software seems to run slow at times. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.