# Page 2 | myUnity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is myUnity the right Electronic Medical Records solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews --- myUnity 4.1 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 2 - Reviews of myUnity ## Showing most helpful reviews Showing 26-50 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Carlo L. Health Information Systems Educator Hospital & Health Care Used the software for: 2+ years ### "Consider Other Options" April 30, 2025 1.0 The lack of innovation was concerning. There was a gap between and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. Pros It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. Cons The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[LTC](https://www.capterra.com/p/41270/LTC/)[Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reason for choosing myUnity Netsmart was willing to collaborate with our organization to benefit the product. That did not occur. Review Source JM Jayson M. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Don't even bother" February 11, 2025 1.0 I left a HH agency after the transition, and came back to them a year later. The system and processes have not improved. Will not recommend. Pros Nothing, I find no redeeming quality in this system. This is a bottom of the barrel, worst of the worse of all EHR charting systems I've used. Cons Can't see the all the patients in one single google map/day. Ghost schedules, visits are assigned by default to evaluating clinicians, falsely inflating your caseload. Why can't they be unassigned after an evaluation? Review Source Response from Netsmart Technologies March 6, 2025 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. JW Jo W. LPN Hospital & Health Care Used the software for: 6-12 months ### "The worst electronic charting system I’ve used in the last two decades." December 4, 2024 1.0 It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I. Pros I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors. Cons It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy. Switched from [Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) Employer had contract issues, so we were forced to make the switch to . Review Source Response from Netsmart Technologies December 30, 2024 Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input! NS Nancy S. VP Hospital & Health Care Used the software for: 2+ years ### "Promises, Promises " October 28, 2020 4.0 Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet. Pros We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency. Cons Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed. Reason for choosing myUnity 10 years ago "Vision" was up and coming; the developers had great insight into Long Term and Post Acute care and a proven and successful history with software development in healthcare. We took a risk on a new player (HealthMEDX at that time) and they were willing to develop new billing functionality to meet our state requirements. Switched from [COMET](https://www.capterra.com/p/74021/COMET/) We wanted more functionality, better clinical applications, CNA touchscreens, integrated billing and clinical, our goal was to move all lines of business to one platform. (Though not realized in the end) Review Source Response from Netsmart Technologies October 30, 2020 Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward. JK Jessie K. Enterprise Applications Manager Hospital & Health Care Used the software for: 2+ years ### "Netsmart's myUnity Adapts to All our Varied Needs" December 1, 2020 5.0 Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through. Pros I love that can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity! Cons KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates. Reason for choosing myUnity Because worked for all our lines of service, not just our residential programs. Review Source Response from Netsmart Technologies December 7, 2020 Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients. PB Peggy B. EMR Liaison Hospital & Health Care Used the software for: 2+ years ### "Robust EHR " September 29, 2020 4.0 We use this across the continuum of care at our corporation which works well for continuation of care. Pros Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions. Cons Reports, inability to pull the information you want from the record. Reason for choosing myUnity Therapy module Switched from [eZee Optimus](https://www.capterra.com/p/166571/eZee-Optimus/) Wanted a product that would include business office, pharmacy and therapy. Review Source Response from Netsmart Technologies October 1, 2020 Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information. We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information. RA Ruth A. QA specialist Medical Practice Used the software for: 2+ years ### "Best Customer Support " January 6, 2017 4.0 I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used. Pros Their customer support team. Cons Lack of customization options for forms. Review Source LM Laura M. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good EHR Sotftware" March 8, 2022 4.0 The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need. Pros Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable. Cons Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)[Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Review Source PS Peggy S. Oasis Coordinator Hospital & Health Care Used the software for: 2+ years ### "A Great Experience!" February 17, 2017 4.0 For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes! Pros The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important! Cons I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating. Review Source GG Gabriel G. Certified Home Health Coder Health, Wellness and Fitness Used the software for: 2+ years ### "myUnity, Devero as what I came to know it as. " January 14, 2020 5.0 It's been great other then it taking longer to review notes. Was also were going to see by any chance when a patient is DC'd on the patient chart if there can be something stating the pt is DC'd on the chart, for example like you do with a user that is inactivated you put an (I) next to their name. Can you guys do that with a (D) next to the DC'd patient so in the view online activity list we can see if the patient was DC'd so we can focus on those notes first. That would be great. Pros The easy access to the whole chart and able to bring up all the notes in the view online activity tab. Cons How detailed and so much info to fill in for the clinicians. I worked with quite a bit of other softwares and yours takes the cake in time. If the notes were more streamlined but still are able to gather all the info would be great. Review Source Derek E. Front End Web Designer / Developer Hospital & Health Care Used the software for: 2+ years ### "Netsmart... easy to use and efficient" September 20, 2018 4.0 Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable. Pros The software is easy to use and can be changed to support the different braches/teams I work for. Cons It requires a lot of updates that can interrupt the work flow. Review Source Joseph S. Billing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to understand software" January 9, 2020 4.0 Pros Devero has a nice workflow that is easy to understand. It is easy to chart by selecting the type of visit from the home screen, fill out visit notes, and send it on for QA. Cons Devero is difficult to use on a mobile phone, which is a problem since our employees are in the field. It's also less integrated with it's companion billing system than I would prefer. 2-way synchronization would be a welcome feature, or some way of verifying entries exist in both systems. Review Source KL Khimya L. Biller Used the software for: 2+ years ### "Devero-Home Health Care Software" February 15, 2019 4.0 Would highly recommend Devero for anyone looking for paperless home health care documentation. Pros Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market. Cons The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D. Review Source PB Paul B. PT Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly " January 9, 2020 4.0 I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting. Pros User friendly , better then most other software, saves work quickly and automatically Cons Lots of duplicate charting The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Well sky has terrible goals and intervention section. View slow due to need fo4 the section to load and save. Review Source JD Jim D. QAPI Medical Practice Used the software for: 1-2 years ### "MyUnity is not ready" January 9, 2020 2.0 Had to email support back and forth a lot of times Pros It is user-friendly. Other than that I do not see any other Pros. Cons There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently Reason for choosing myUnity We had been using DeVero a long time but with the updates especially with the DeVero Standard forms, it seems like we are going backward instead of innovating the notes. Review Source Response from Netsmart Technologies January 13, 2020 Thank you for taking the time to post a review. I'm sorry to hear we are not meeting your expectations with our EHR software system, clinicians documenting accurately and easily at the bedside with all the information they need is a staple for Netsmart. We have an extraordinary record of being a helpful tool for staff, and we would compare our documentation functionality and stability to anyone in the industry. With that, we do understand we are not always a perfect partner and support can be needed. We currently have a support satisfaction rate of 87% and continuously strive to increase that standard. Please feel free to track where your support case is directly from your client portal. And again, thanks for your feedback. BH Becky H. COO Hospital & Health Care Used the software for: 1-2 years ### "Sofware Administrator's Perspective" September 9, 2016 3.5 Pros The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems. Cons We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive). Review Source JR Julia R. Quality RN Hospital & Health Care Used the software for: 2+ years ### "Review of DeVero Home Health Care Software" January 9, 2020 3.0 Not real thrilled with the support. Customer service when you contact the help desk not the best. Pros The product was easy to learn for those who are knowledgeable of home care. Cons The support services of the product are not strong. Frequently small updates have been made without our knowledge. I do know that there has been interface difficulties with our billing system. Prior to PDGM you had plan to used us as a BETA site. Per staff involved with this, their opinion was that the company really had not done a comprehensive implementation assessment. Basically it was a waste of time for those involved. Review Source TT Trisha T. DON Hospital & Health Care Used the software for: 2+ years ### "Devero review" January 10, 2020 4.0 The customer service and response time is better than average. Pros It's easy to use and they stay up to date with the COPS Cons Clinicians aren't able to update patient profiles, Some forms can only be in shared folders, not all forms can be pushed. Devero doesn't save pertinent information on each note like alora did, such as last catheter change, etc Reason for choosing myUnity na Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) I wasn't involved in that decision. Review Source AN Anthony N. Orders Coordinator Hospital & Health Care Used the software for: 2+ years ### "Easy to use with annoying issues at times" January 9, 2020 4.0 Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to load, and problems with Devero not working. In the last 3 months there were times where Devero was down for a few hours to half a day Pros Ease of use and clean user interface from an office standpoint Cons Customer service is not that great, I would often contact support with a list of things that I need help with such as adding a mark to a report. A couple hours later, I receieved a "resolved" email but only some of my issues are resolved... I will then have to contact support again... Review Source MT Melissa T. owner Medical Practice Used the software for: 1-2 years ### "Devero is a great product." January 12, 2020 5.0 I have had nothing but positive experiences with /Devero software. I am familiar with the software as I have used it before with another company, which is why I selected it for my hospice business. Pros The best thing about this software is the ease of use , the available features and the product support team. Whenever I have an issue, the product support team has been sure to contact me in a timely manner to resolve the said issue. Cons I do not have any least favorites about this software at this time. Review Source Response from Netsmart Technologies January 13, 2020 Thank you from your glowing 5-star review! We appreciate Your Family Hospice as a business partner and strive to continue innovating in the hospice and palliative care world. Netsmart is proud to serve the hard work you do for your patients everyday. LS Laura S. RN Hospital & Health Care Used the software for: 2+ years ### "Functionality" January 9, 2020 4.0 Pros Ability to modify to needs and make some reports which are beneficial to our clinician and support staff Cons It is not intuitive, functions do not work as intended, when you are modifying it is not always well thought out, there is repetitive charting in all documents. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Management decision Review Source JT Jenny T. RN Administrator Hospital & Health Care Used the software for: 1-2 years ### "To The Rescue" January 9, 2020 4.0 Pros It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient Cons Not a lot of needed reports available Paying for customization of required forms Reason for choosing myUnity Functionality and price Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) New CoPs were coming and Axxess was not accommodating to the changes. Had to duplicate many tasks within their system. Review Source JB John B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "DeVero Home care system" January 9, 2020 4.0 Having a system online and accessible to all employees has been great. No need for an IT department. Pros Ability to log in on any device- smart phone, tablet, lap top, desk top. There were no specific devices needed to operate the system. Cons Having 2 systems- We have HAS for scheduling and billing. There are times that information does not transfer correctly from DeVero to HAS. 1 system would be ideal. Review Source RD Ryan D. Finance Manager Hospital & Health Care Used the software for: 6-12 months ### "MyUnity" October 13, 2020 3.0 Tech support could be better. and please change the name. 4 syllables for a name is too long. everyone still calls it vision Pros A lot more updates than it did years ago - constantly coming out with new functionality Cons Too much cost associated for every little add on Review Source Response from Netsmart Technologies October 15, 2020 Thanks so much for taking the time to write a review. We value that you appreciate the updates and new functionality we bring to the system. At Netsmart, we strive to constantly innovate and enhance our platform. However, I'm sorry to hear that our tech support and cost has been a concern to you. This is not what we'd like to hold ourselves to when it comes to quality of our service and support. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. You can expect to hear from us very soon. Thanks again for your feedback. BN Bev N. VP of Quality and owner Hospital & Health Care Used the software for: 2+ years ### "Have been using deVero for 6 years now and love it - easy to use, very clinician oriented " October 2, 2017 4.0 ease of use for clinicians and for back office Pros This is very clinician oriented - backed by people who know the COP's and they gear their forms right with the COP's. It is also very user friendly - does not require hours of training to train someone new to it. Cons every time you add something, you (as the user) have to tell them what report to add it to - it should automatically be added Every little thing you change, you get charged for - if person doing the set-up had known what they were doing, this mapping and changing could have happened in the set-up Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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