--- title: "Dusk FSM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dusk FSM Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/201455/Intelligent-Operations-Platform/" page_type: "product" language: "en" --- # Dusk FSM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dusk FSM ## What is Dusk FSM? Manage your capital works through to small intra team projects. Forecast your resources and skills across projects with all tasks in real time, then where conflicts will be. Connect to your existing systems and remove data silos or import from other software. With built in dynamic dashboards and configurable reports. Confirm time and materials to the job and task for accurate billing and budget management. Even convert project tasks into field jobs. Link to your existing files or store locally. ## What is Dusk FSM used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Project Management](https://www.capterra.com/project-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $15000 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dusk FSM?[Manage this product listing](https://www.g2.com/products/dusk-fsm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dusk FSM 4.8 (22) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $15000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22) Ease Of Use 4.5 (498) Value For Money 4.7 (21) Value For Money 4.5 (491) Customer Service 4.9 (22) Customer Service 4.7 (494) ## Dusk FSM alternatives Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201455/Intelligent-Operations-Platform/alternatives/) ## FAQs about Dusk FSM Overview ### Which roles and teams benefit most from Dusk FSM? Dusk FSM is most used by operations managers, field coordinators, and service leaders who need to schedule jobs, track field activity, and improve delivery efficiency. Sales and commercial teams use it to support customer follow-up and asset visibility, while executives and IT leaders rely on it for oversight, integrations, and performance monitoring. Answer based on 22 reviews Overview ### What company size and industries is Dusk FSM built for? Dusk FSM is built mainly for small businesses, which make up 82% of reviewers, and is most used in Construction at 14%. It supports project and field task coordination, with additional traction in Facilities Services and Information Technology and Services, each representing 9% of reviewers, plus some enterprise and midsize use. Answer based on 22 reviews Features and Usability ### What are the key features of Dusk FSM? Dusk FSM offers dashboard, geofencing, route optimization, and time tracking for field operations. It also includes work order management, appointment scheduling, dispatch management, and workforce management, plus access controls, alerts/notifications, reporting/analytics, and mobile access for scheduling, tracking, and compliance workflows. Pricing ### How much does it cost and what fees or limitations are included? Dusk FSM starts at $15,000 per year for the Essentials plan, with the $35,000 per year Growth plan for mid-sized teams. A free version and free trial are available. Pricing reviews are mostly positive, and one reviewer noted the team was negotiable and worked on pricing. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Dusk FSM integrate with? Dusk FSM integrates with over 20 third-party tools and platforms, including HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, QuickBooks Online, Xero, Jira, Slack, Microsoft 365, Google Maps, Dropbox, OneDrive, SharePoint, and Microsoft Excel. It also connects with HubSpot Content Hub, Microsoft Azure, and Mapbox. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Dusk FSM offer? Dusk FSM provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing setup steps and product features. Answer based on 3 reviews Getting Started and Support ### What customer support options does Dusk FSM offer? Dusk FSM provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback points to very helpful customer service from the technical team, with support that accommodates piloting different workforce scheduling and planning concepts during setup and testing. Answer based on 1 reviews ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of Project Management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Dusk FSM supports **Project Time Tracking** and **Project Time Tracking**. However, it does not offer **Deadline Management**. Instead, it provides other features that reviewers also rate as important, including **Assignment Management** (**59%**), **Time Tracking** (**57%**), and **Time Tracking** (**57%**). These features help businesses assign work clearly, monitor hours more closely, and keep projects moving with better visibility into team activity and time spent. Mobile Access 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Real-time Scheduling 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Calendar Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Employee Scheduling 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Forms Creation & Design 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Dusk FSM 178 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audio Recording: Record and edit recorded audio and/or video - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Chat/Messaging: Communicate using direct chat or messages within the system - Class Scheduling: Schedule in-person or online classes - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Convert to PDF: Create, edit, convert to and from PDF files - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Forecasting: Form predictions based on past and present data/trends - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Geofencing: Virtual perimeter for a real-world geographic area - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Labor Forecasting: Predict labor requirements based on past and present data/trends - Leave Tracking: Manage and track employee attendance - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Messaging: Communicate using messages within the system - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multiple Projects: Ability to handle several projects simultaneously - Notes Management: Allow users to create, edit, and sort multiple notes - Office Suite: A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Overtime Calculation: Manage and record overtime hours for hourly employees - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Time Tracking: Measure time to completion or hours worked for projects - Projections: Estimate or forecast of a future scenario based on the study of present trends - Punch card: Clock in and out online or with a card - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Version Control: Track revisions and updates made to files and navigate between different versions - Warehouse Management: Manage and track operations and inventory within warehouses - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (22) 4.6 Based on 22 reviews ## Pricing Value for money 4.7 (21) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/201455/Intelligent-Operations-Platform/pricing/) Launch $0.00 It includes: - Up to 10 Staff and Contractors - 1 Integration Connector - Core FSM tools - Schedule & Dispatch Jobs - Field Mobile Apps - Custom Mobile Job Forms - Automate Workflows - Send Quotes and Invoices - Role based Dashboards - Equipment & Asset Management - Timesheets - Manage Customers & Inventory - AI Assistant - AI powered knowledge base Essentials $15,000 Flat Rate,Per Year It includes: - 1 hour virtual Onboarding - Up to 20 Staff and Contractors - Full suite of Integration Connectors - Core FSM tools - Schedule & Dispatch Jobs - Capacity Planning of Staff & Crews - Field Mobile Apps - Custom Mobile Job Forms - Automate Workflows - Send Quotes and Invoices - Role based Dashboards - Equipment & Asset Management - Timesheets - Manage Customers & Inventory - AI Assistant - AI powered knowledge base - Ticket & Chat Support Growth $35,000 Flat Rate,Per Year It includes: - 3 x 1 hour virtual Onboarding - Up to 50 Staff and Contractors - Full suite of Integration Connectors - Core FSM tools - Schedule & Dispatch Jobs - Capacity Planning of Staff & Crews - Field Mobile Apps - Custom Mobile Job Forms - Automate Workflows - Send Quotes and Invoices - Role based Dashboards - Equipment & Asset Management - Timesheets - Manage Customers & Inventory - AI Assistant - AI powered knowledge base - Ticket & Chat Support Enterprise Contact Us It includes: - Everything from Growth Plan, plus..... - Configurable Audit Logs - Exclusive Engineering access - Machine Learning Tool kit - Integrate your own monitoring tools - Tailored Premium Support - Additional tailored customizations Value for money 4.7 (21) 4.7 Based on 21 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 4.8 Based on 22 reviews Filter by rating 5(19) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RH Raoul H. VP Sales Construction ### "Dusk FSM - helping us run operations efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2024 Highly positive and would definitely refer. I love their speed of response and innovation to customize rapidly. Their project management capabilities distinguish them from anyone else in the market Pros I love the fact that Dusk FSM has not only field service management capabilities, but also overall project management and time & attendance management, making it a more comprehensive tool. It allows us to schedule, dispatch and track work orders and optimize resource allocation to get more efficiency. Also it is quite customizable and is very mobile friendly. Some alternates told us 5-6 months for some customization, while Dusk did it in < 3 weeks. Cons There are very few things I don't like. As with every operational system, there is a learning curve and change management needed for the work processes, which can be a hindrance to a successful deployment. Also offline capability for all operational systems can be improved. Switched from [Zuper](https://www.capterra.com/p/197014/Zuper/) Not as user friendly and agile in customization. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 20, 2024 Thanks so much for the review! Appreciate the feedback too, your team are great to work with! Nerea O. Educadora Education Management ### "Buena implementación" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 30, 2024 Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons Me gustaría que siguieran actualizando el software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2024 Thanks for the review Nerea and great to hear it's helping managing your costs and time. AN Anonymous User Group Commercial and Sales Director Information Technology and Services ### "The solution to our automation problem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2023 Pros It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system. Switched from [ServicePower](https://www.capterra.com/p/776/ServicePower/) The existing system was extremely expensive by comparison and did not perform either well enough either out of the box or with development. It was not cost effective to use. Alternatives considered [ServicePower](https://www.capterra.com/p/776/ServicePower/) [Zuper](https://www.capterra.com/p/197014/Zuper/) Reasons for choosing Dusk FSM They could not fulfill basic requirements of the business or integrate with other business systems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 26, 2023 Thanks for the review and we appreciate the kind words. We enjoy working closely with our customers to close any small gaps to ensure optimal solution fit. You and the team were a pleasure to work with. Happy holidays! AC Audrey C. Operations Lead Real Estate ### "Review of dusk" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 20, 2023 Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. Pros The highly customisable form and report builder Cons Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in. Reasons for choosing Dusk FSM Integration with hubspot potential Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 20, 2023 Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager. Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial. Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team! AK Ari K. Customer Technical Lead Utilities ### "Customisable and flexible use case" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2023 Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons Not having closely integration built in with ESRI GIS products for asset management integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 18, 2023 Thanks for the review Ari. Your team and stakeholders are a pleasure to work with! EM Ethan M. Director Real Estate ### "A game-changer for centralized communications and company-wide visibility into operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2023 It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Jobber](https://www.capterra.com/p/127994/Jobber/) [Zuper](https://www.capterra.com/p/197014/Zuper/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Dusk FSM Dusk's team seemed genuinely interested in helping us solve the problems we were having. They worked to understand our business and explained how we could best use the platform. It was also the best priced option that could do everything we were looking for. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 31, 2023 Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month! MP Mia P. Business Manager Construction ### "Dusk IOP Review - AP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 Pros Integrates with Hubspot, has field management and \[sensitive content hidden\] is a pleasure to work with Cons The forms are really hard to understand and navigate Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 23, 2023 Thanks for the review Mia and we really enjoy working with you and your team. Thanks too for the feedback on the forms, we'll take that onboard and refresh the onboarding videos for that area. I'm glad we were able to connect over the calls also and help with the Q&A. ND Nick D. Director Management Consulting ### "Data capture and workflow automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 11, 2023 Thanks for the feedback Nick and you and your team were a pleasure to work with. Looking forward to growing the capability with your team an onboarding more workflows. MW Michelle W. Performance & Partnership Leader Individual & Family Services ### "Pilot Progam" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2023 Great experience would recommend to any company looking for new software and setup Pros Easy to use, approachable company, knowledgeable staff Cons I had a few questions but these were answered quickly so no down time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 7, 2023 Thanks for the review Michelle. We've enjoyed the experience working with your team over the last few months and looking forward to the continued relationship. AG Alex G. Head of IoT Practice Information Technology and Services ### "From Dawn to Dusk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2022 Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons The software is perfect for our organisation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 9, 2022 Thanks for the review Alex. Your team are great to work with and your input to the platform has been greatly appreciated! 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