--- title: "Dusk FSM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dusk FSM the right Project Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/201455/Intelligent-Operations-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Dusk FSM 4.8 (22) [View alternatives](https://www.capterra.com/p/201455/Intelligent-Operations-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Dusk FSM Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews AK Ari K Customer Technical LeadUtilities, 501 - 1,000 employeesUsed the software for: 1-2 years. “Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes.“ July 16, 2023 AC Audrey C Operations LeadReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “The system itself doesn't feel fully fleshed out to make the user experience seamless.“ July 20, 2023 MS Mark S ICT ManagerFacilities Services, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “I really like the strong API capabilities.“ July 20, 2021 AC Audrey C Operations LeadReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “Use of the system is a bit clunky.“ July 20, 2023 ## Showing most helpful reviews Showing 1-22 of 22 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Group Commercial and Sales Director Used the software for: Less than 1 year ### "The solution to our automation problem" December 22, 2023 5.0 Pros It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system. Review Source R Reviewer VP Sales Used the software for: Less than 1 year ### "Dusk FSM - helping us run operations efficiently" November 19, 2024 5.0 Highly positive and would definitely refer. I love their speed of response and innovation to customize rapidly. Their project management capabilities distinguish them from anyone else in the market Pros I love the fact that Dusk FSM has not only field service management capabilities, but also overall project management and time & attendance management, making it a more comprehensive tool. It allows us to schedule, dispatch and track work orders and optimize resource allocation to get more efficiency. Also it is quite customizable and is very mobile friendly. Some alternates told us 5-6 months for some customization, while Dusk did it in < 3 weeks. Cons There are very few things I don't like. As with every operational system, there is a learning curve and change management needed for the work processes, which can be a hindrance to a successful deployment. Also offline capability for all operational systems can be improved. Review Source R Reviewer Operations Lead Used the software for: I used a free trial ### "Review of dusk" July 20, 2023 3.0 Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. Pros The highly customisable form and report builder Cons Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in. Review Source R Reviewer Director Used the software for: Less than 1 year ### "A game-changer for centralized communications and company-wide visibility into operations" March 31, 2023 5.0 It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time. Review Source R Reviewer Operations Manager Used the software for: I used a free trial ### "The Best of Both Worlds With Room To Scale " November 23, 2021 5.0 Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone. Pros I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all. Cons The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability. Review Source R Reviewer Rental & Sales Manager Used the software for: Less than 1 year ### "Allowing insights into our business and highly accommodating development team" January 28, 2022 5.0 Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of \[SENSITIVE CONTENT\] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU Review Source R Reviewer Account Director Used the software for: Less than 1 year ### "Fantstic product, wonderful team" April 6, 2021 5.0 Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. Pros The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. Cons What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information. Review Source R Reviewer VP, Strategy & Innovation Used the software for: I used a free trial ### "Great Tool" November 23, 2021 5.0 Alan was great and negotiable. Met our needs and worked with us on pricing. Pros The ease of use, compatibility to other software, and applicability to our needs. Cons More USA compatible. Needs updated maps of US and metric conversions. Review Source R Reviewer Field Coordinator Used the software for: Less than 1 year ### "Highly Accommodating and Easy to Work With" March 24, 2021 5.0 IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. Pros This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. Cons The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Increased output" August 25, 2020 5.0 Pros IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. Cons Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others. Review Source R Reviewer Customer Technical Lead Used the software for: 1-3 years ### "Customisable and flexible use case" July 17, 2023 5.0 Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons Not having closely integration built in with ESRI GIS products for asset management integration. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Data capture and workflow automation" March 9, 2023 5.0 In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time. Review Source R Reviewer Educadora Used the software for: Less than 1 year ### "Buena implementación" January 30, 2024 5.0 Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons Me gustaría que siguieran actualizando el software. Review Source R Reviewer Performance & Partnership Leader Used the software for: Less than 1 year ### "Pilot Progam" March 3, 2023 5.0 Great experience would recommend to any company looking for new software and setup Pros Easy to use, approachable company, knowledgeable staff Cons I had a few questions but these were answered quickly so no down time Review Source R Reviewer CEO Used the software for: Less than 1 year ### "IOP Business Benefits" August 19, 2020 5.0 Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer. Pros The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing. Cons During the deployment and working with DUSK Mobile we had no negative experiences re IOP Review Source R Reviewer Operations Manager Used the software for: I used a free trial ### "Dusk and Drones" November 23, 2021 5.0 Pros I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete. Cons We worked with the dusk team to better incorporate the routing features for our use. Review Source R Reviewer Business Manager Used the software for: I used a free trial ### "Dusk IOP Review - AP" March 21, 2023 4.0 Pros Integrates with Hubspot, has field management and \[sensitive content hidden\] is a pleasure to work with Cons The forms are really hard to understand and navigate Review Source R Reviewer ICT Manager Used the software for: I used a free trial ### "Dusk IOP" July 21, 2021 4.0 Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need. Pros The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries. Cons I did not see any cons with this product. My needs were met. Review Source R Reviewer Head of IoT Practice Used the software for: 1-3 years ### "From Dawn to Dusk" February 7, 2022 5.0 Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons The software is perfect for our organisation. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Web Site Setup and maintenance" August 21, 2020 5.0 Great, works well once established. Pros The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. Cons We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product. Review Source R Reviewer Apps Engineer, Tech & Integration Used the software for: I used a free trial ### "Easy to use and unlocked insights from data" August 20, 2020 5.0 Pros Really easy to setup and deploy. Connected to our environment and drove business insights quickly. Cons Be great to have notifications pushed out from the platform. But not difficult to build your own. Review Source R Reviewer Change Manager Used the software for: I used a free trial ### "Great product, easy to navigate and provides up to date information on resources in the field " August 20, 2020 5.0 Would continue to use this product Pros Ease of use and intuitive functionality Cons No issues, look forward to the updates and functions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.