# WeKall Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about WeKall Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/201461/WeKall

---

# 

 WeKall Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

WeKall

## What is WeKall?

WeKall revolutionizes business communication with cloud-based Spanish telephony, blending AI-driven efficiency and personalized customer service at a competitive cost. Elevate your company's connectivity with our reliable, scalable solutions

## What is WeKall used for?

[Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Softphone](https://www.capterra.com/softphone-software/)

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

85%

Neutral

15%

Negative

0%

Starting price

$17

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for WeKall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://Wekall.co&name=WeKall)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### WeKall

4.5 (39)

VS.

[4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting Price

$17

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (39)

Ease Of Use

4.8 (871)

Value For Money

4.5 (35)

Value For Money

4.7 (783)

Customer Service

4.6 (38)

Customer Service

4.8 (802)

## WeKall alternatives

[4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/201461/WeKall/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

4.6 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

4.2 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Recording

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

VoIP Connection

4.4 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Automatic Call Distribution

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Caller ID

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

WeKall 136 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Uses AI to condense large amounts of text, audio, or video data into a coherent form

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Integration with third-party call center software

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion.

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Manage and store data in a database

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Create, edit, preview, and send faxes electronically

Manage, store and organize emails within the system or via third-party apps

Predefined actions automatically performed on the occurance of specific events

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Caters to sales teams

Group messaging lets multiple people carry on a group conversation

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Agents choose who to call and when

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Allows users to manage data from a number of sources

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

Predict future data based on historical data sets

System calls multiple numbers at once and connects the agent to the first number that answers

Streamlining repetitive tasks and activities through automated and predefined workflows

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automatically record calls at predetermined times

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Filters used to determine different types of malware threats

Train your system to interpret and transcribe voice messages

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Program systems that assist users with their daily administrative responsibilities

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (39)

4.5

Based on 39 reviews

## Pricing

Value for money

4.5 (35)

Free Trial

Basic

$17.00

Per User,Per Month

Value for money

4.5 (35)

4.5

Based on 35 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Kustomer](https://www.capterra.com/p/158128/Kustomer/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (38)

4.6

Based on 38 reviews

## User reviews

Overall rating

4.5

Based on 39 reviews

Filter by rating

5(25)

4(8)

3(6)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Angie U.

Sales Unit lead

Computer Software

### "Experiencia servicio "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 3, 2024

Los procesos de SMS y llamadas son manuales ya que no tenemos integración con nuestro crm esto hace que tengamos reprocesos.

Pros

Informes de llamadas Grabación de llamadas

Cons

No tener integración con nuestro actual CRM

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)

Reasons for choosing WeKall

No estuve en el proceso de selección de Wekall

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LJ

Luis Jefferson S.

Supervisor proyectos

Management Consulting

### "Experiencia Wekall"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

December 3, 2024

A nivel de talento humano tienen personas muy dispuestas como\[contenido sensible oculto\] pero a nivel de implementación de la herramienta aun faltan herramientas o no es muy intuitiva la plataforma

Pros

Afortunadamente el \[contenido sensible oculto\] presta un correcto soporte en línea y nos ha permitido ir solventando novedades técnicas que se han presentado en el desarrollo de la operación.

Cons

No se tiene muchos descargables de información para poder generar reportes en linea, adicional los escalamientos por TK en varias oportunidades son demorados y no brindan una solución real al escalamiento.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WM

Wendolyne M.

Ing. Sistemas

Health, Wellness and Fitness

### "Calificacion de servicio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2024

Muy buena, realmente me gusto, pero no puedo seguir por temas internos a la empresa

Pros

Su facilidad de uso, y buena practicidad

Cons

La facturación quedo un poco triaungulada

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Gonzalo Arturo P.

Supervisor

Logistics and Supply Chain

### "Monte de caso de soporte wekall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 11, 2024

Buena, nos gusto mucho

Pros

El soporte que brindan, acompañan bastante el proceso

Cons

Depronto que haya que llamar desde dos ventanas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EM

Enhory M.

Gerente

International Trade and Development

### "Experiencia Enhory"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2024

Buena, gracias por la atención, así como las soluciones

Pros

Grabaciones de calidad, atención monitoreada, integración con CRM

Cons

Fallas en el internet y llamadas perdidas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RB

Rogelio B.

Customer Successs

Real Estate

### "Reseña wekall"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 6, 2024

En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de la llamada sea buena

Pros

Que no hay tanto bloqueo de número spam al momento de llamase al cliente

Cons

Las configuraciones que las debería hacer por uno mismo

Switched from

[Aircall](https://www.capterra.com/p/184709/Aircall/)

Muy caro y mucho número spam al momento de llamar y poca contactacion

Reasons for choosing WeKall

Por las optimizaciones y que podía aparecer el número de Holacasa al momento de llamar

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jessica C.

Especialista de calidad y servicio

Financial Services

### "Perspectiva"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 6, 2024

Hemos tenido altibajos pero los asesores de we kall brindan acompañamiento a lo solicitado, ; cabe destacar la importancia del cierre de los tickets y las prontas respuestas en la creación de los mismos

Pros

La implementación del power BI, el reporte de llamadas en productividad. El acompañamiento por parte de \[contenido sensible oculto\] cuando hay requerimientos

Cons

tiempos de respuesta , no poder revisar cuantas veces el asesor entra y sale del contact. Que muchas veces la respuesta es que la falla es de la red del agente y se han hecho pruebas desde otros equipos y hasta países

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MF

Maria Fernanda R.

Sales Analyst

Health, Wellness and Fitness

### "Reseña Birdman"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 3, 2024

Pros

User-friendlyness y sencillo. Personalización a detalle y en líneas telefónicas.

Cons

No se registran las llamadas con nombre de contacto dentro de la aplicación de WeKall a pesar de que este conectada

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)

Reasons for choosing WeKall

Atención personalizada y menor precio vs competencia.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YA

Yeovany A.

Jefe de tecnología y seguridad de la información

Investment Banking

### "El contacto efectivo con nuestros clientes."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2024

Pros

La movilidad y la facilidad son experiencias que nos ayudan a la trasformación en las comunicaciones efectivas.

Cons

Debería permitir devolver la llamada al numero que aparece en los identificadores de llamada. se pierden clientes por este motivo.

Alternatives considered

[Asterisk](https://www.capterra.com/p/60249/Asterisk/)

Reasons for choosing WeKall

Integración, fácil manejo, diseñado para usuario final, no técnico.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Miguel A.

Coordinador Call Center

Health, Wellness and Fitness

### "Wekall para todos"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 19, 2024

Pros

La rapidez y eficiencia del soporte tecnico

Cons

La plataforma no permite hacer algunas evaluaciones a los asesores de llamadas

Switched from

[Vozy](https://www.capterra.com/p/170736/Vozy/)

Por las continuas caidas en el servicio de llamadas; al momento del cambio, wekall no habia adquirido los servicios de Vozy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EV

Ederson V.

Líder Capacidades e Incidentes

Wholesale

### "Alternativa Moderna de Comunicación"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 25, 2023

Experiencia satisfactoria, fácil de usar, muy intuitiva.

Pros

Herramienta moderna, con varias alternativas de comunicación

Cons

De momento no tengo puntos negativos respecto a la solución

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ND

Nathly D.

Lider cobranzas

Financial Services

### "Clificación wekall"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 24, 2022

Buena

Pros

Poder supervisar al equipo, saber en que tarea están y cuánto tiempo llevan en ello.

Cons

Muchos clic para subir una base y disparar una llamada dialer

Reasons for choosing WeKall

Prometian estabilidad en las llamadas, y soporte tecnico en todo momento.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VD

Valentina D.

Asistente de Gerencia

Information Technology and Services

### "Experencia Promwebsoft con el PBX"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2022

Hablando de manera general, nos ha ido bien con la app tanto de escritorio como en el móvil. Hablando desde mi caso, la considero muy buena por lo ya mencionado en cuanto a funcionalidades del servicio.

Pros

El portal o la interfaz que abarca varios aspectos fundamentales para hacer seguimiento a un grupo e inclusive una extensión o número de cliente en especifico. Hablando desde una entidad dedicada al servicio de computación en la nube, la interfaz está organizada, luce bien y es muy fácil saber para qué sirve cada opción. Tampoco es que uno se líe en su uso.

Cons

Se han presentado problemas en algunas ocasiones por conectividad, también con la app del escritorio, pero son inconvenientes que se han logrado resolver rápidamente con el equipo de soporte de WeKall.

Reasons for choosing WeKall

Principalmente fue tras el uso del Demo. Por cuestiones de problemas con la interfaz de nuestro antiguo proveedor, queríamos revisar lo que era por el portal y cómo estaba organizado todo. El precio es algo que se considero en un mismo nivel de importancia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GS

German S.

Administrador de Redes y Comunicaciones

Primary/Secondary Education

### "Aplicación Wekall para Editorial santillana"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 7, 2022

en terminos generales es buena

Pros

que tiene una interfas amigable con el usuario.

Cons

tiene unas fallas constantes como que el teclado de opciones es muy intermitente, por lo cual se generan fallas recurrentes que no permiten el adecuado uso de la aplicación.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HS

Hernan S.

LIDER TECNOLOGIA

Food & Beverages

### "Por Que Wekall Nos Llevo a una Nueva Era en Telefonía Corporativa"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 6, 2022

Buen Servicio en la Tecnología y Software de Telefonía IP con bastantes funcionalidades asociadas a cada extensión IP activada.

Pros

Facilidad de Implementación, Costo Beneficio Positivo, Apoyo Constante del Asesor Comercial, Funcionalidades que Solucionaron Temas de Comunicación y Conectividad de los Colaboradores, Facilidad de Actualizaciones.

Cons

Rigidez en la Activación o Disminución de Extensiones Requeridas en Cualquier Momento.

Reasons for choosing WeKall

Por Costo Beneficio / Por Funcionalidades / Por Facilidad de Implementación

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Jorge G.

Supervisor SAC

Farming

### "Reseña Frubana"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 5, 2022

Pros

Que es muy fácil de utilizar, adicional que no se entre cortan la llamada.

Cons

En el aplicativo de wekare presenta varias fallas al momento de tipificar las llamadas y con el ingreso de algunos usuarios a la plataforma, adicional que no todas las llamadas salientes quedan registradas en el historico.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OA

Oscar Alexander N.

Administrador de Infraestructura y Seguridad

Information Technology and Services

### "Muy Buen Producto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 2, 2022

la experiencia a sido buena después de la configuración no hemos tenido problemas con la plataforma.

Pros

En mi empresa llevamos al rededor de un año y nos parece una solución efectiva practica de fácil acceso y administración.

Cons

lo que menos me a gustado a sido la configuración en los teléfonos físicos en los cuales tuvimos algunos inconvenientes al momento de la configuración. Me gustaría que la instalación se hiciera en sitio y no por remoto.

Reasons for choosing WeKall

Por Costos y por la agilidad en le implementación con el otro proveedor era mas de un mes la implementación.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Richard Sebastian B.

Auxiliar de Tecnologia

Financial Services

### "Manejo desde administrador"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 1, 2022

es facil de usar, no se cae mucho las llamadas a menos que allá problemas o latencia con el internet, es facil la creación y manejo de los usuarios y sus exts,

Pros

Que es fácil de instalar. rápida atención al usuario en caso de dudas o problemas con el aplicativo. fácil de usar. muy intuitivo.

Cons

necesita una red estable de internet,

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kevin M.

Supervisor

Construction

### "Aplicación en Aya Contructores"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 31, 2022

En general la experiencia ha sido muy buena

Pros

La plataforma que nos ofrecen tanto a los admin como a los asesores es muy amigable a la vista como rapida, no hay problema alguno con su implementación y esto generó que el equipo de trabajo se adaptara muy rapido al cambio.

Cons

El unico pero frente al software es que no es posible dejar el aplicativo estatico en la pantalla, este se minimiza y si el asesor no tiene confirgurada la opción de que se abra o le envie una notificación en la llamada esta se puede perder

Alternatives considered

[Konecta](https://www.capterra.com/p/250774/Konecta/)

[FenixCommerce IDP](https://www.capterra.com/p/197771/Fenix-Commerce/)

Reasons for choosing WeKall

Por su facilidad de aplicación, despliegue, precios.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Alexander G.

Coordinador TI

Retail

### "Experiencia de gran servicio!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 31, 2022

Wekall es una empresa que me brinda todo lo que la empresa necesita en cuestión de comunicación con una facilidad increíble y dejo toda la administración en sus manos sin preocuparme por nada, también cuando requiero algo el soporte es excelente.

Pros

Lo mejor de este servicio de telefonía cloud que es lo que actualmente manejo fue la facilidad para cambiar de una planta en sitio por una administración web con una alta calidad en la voz.

Cons

No tengo nada de que quejarme y por el contrario todo me parece positivo.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Jhon C.

Coordinador de Administración de Plataformas

Computer Software

### "Experiencia WeKall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 29, 2022

Ha sido una experiencia muy grata, tienen una gran atención y muy buena calidad de servicio.

Pros

El proceso de implementación y Soporte tanto pre como post venta es excelente. El software en nube es muy sencillo de usar y configurar.

Cons

Los problemas que se han presentado, el equipo de WeKall ha dado una excelente atención y solución a los casos y siempre han estado atentos a las solicitudes.

Reasons for choosing WeKall

Por la rapidez en la atención de Ventas, por la trayectoria del producto, y poor la excelente disposición a la atención pre y post compra del servicio.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LD

Liseth Daniela C.

Directora Administradora

Facilities Services

### "Experiencia con Wekall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 29, 2022

Al inicio pudo ser un poco complicado por la migración, pero tiene un excelente acompañamiento y esto facilita el uso de la plataforma

Pros

La facilidad de uso y su funciones que permiten mejor interacción

Cons

Hasta el momento no se han presentado dificultades con su uso

Switched from

[Vozy](https://www.capterra.com/p/170736/Vozy/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EL

Eduardo L.

Jefe de Infraestructura y seguridad TI

Banking

### "Ahorro en el presupuesto de telecomunicaciones"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 17, 2022

Reducción de costos en facturacion Telefonica

Pros

Facilidad de implementación, mas funcionalidades adicionales como la video conferencia.

Cons

La Reporteria es lo que menos me gusta, sin embargo, una vez se parametrice el o los reportes, la herramienta funciona muy bien

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RF

Ronald Fernando Q.

lider Contat Center

Medical Devices

### "Buena experiencia "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 10, 2022

En cuanto a lo personal, la experiencia con el aplicativo ha sido muy positivo , puesto que los canales de comunicación son muy asertivos y en la mayoría de ocasiones se da la solución a los inconvenientes que se puedan presentar.

Pros

En términos generales ,la herramienta ha sido muy sencilla e intuitiva, lo que representa para nosotros una experiencia positiva.

Cons

Las fallas en cuanto al wekare , esta parte tiene muchas inconsistencias y esto afecta la productividad del contat center.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jesus S.

Coordinador de Operaciones

Information Technology and Services

### "Servicio prestado Wekall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2022

He tenido una experiencia muy buena y satisfactoria.

Pros

El control y registros de las llamadas al equipo, las integraciones que brinda para la automatización de los procesos internos.

Cons

Pienso que las bolsas de minutos o paquetes son un poco costosas en comparación al mercado pero satisface las necesidades de la compañia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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Popular comparisons

[Ringover vs WeKall](https://www.capterra.com/compare/169627-201461/RingOver-vs-WeKall) 

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