--- title: "WeKall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeKall Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/201461/WeKall/" page_type: "product" language: "en" --- # WeKall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WeKall ## What is WeKall? WeKall revolutionizes business communication with cloud-based Spanish telephony, blending AI-driven efficiency and personalized customer service at a competitive cost. Elevate your company's connectivity with our reliable, scalable solutions ## What is WeKall used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $17 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeKall?[Manage this product listing](https://www.g2.com/products/wekall/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeKall 4.5 (40) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $17 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (40) Ease Of Use 4.8 (888) Value For Money 4.5 (36) Value For Money 4.7 (798) Customer Service 4.6 (39) Customer Service 4.8 (819) ## WeKall alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201461/WeKall/alternatives/) ## FAQs about WeKall Overview ### Which roles and teams benefit most from WeKall? WeKall is most used by operations leaders, call center supervisors, and general managers who need to coordinate customer interactions, monitor service quality, and keep teams productive. IT administrators and technology coordinators support deployment and communications reliability, while executives and commercial leaders use it to oversee performance, responsiveness, and service outcomes. Answer based on 39 reviews Overview ### What company size and industries is WeKall built for? WeKall is built for small businesses and medium companies, with 64% of reviewers from small businesses and 31% from midsize firms. It is used most in Information Technology and Services at 10%, followed by Financial Services and Health, Wellness and Fitness, each representing 8% of reviewers. Answer based on 39 reviews Features and Usability ### What are the key features of WeKall? WeKall offers AI Copilot and AI Summarization, plus call center features such as auto-dialer, predictive dialer, call routing, call queues, IVR, and call recording. It also includes CRM, contact management, lead management, workflow automation, real-time analytics, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does WeKall integrate with? WeKall integrates with HubSpot CRM, Freshdesk, Kustomer, Microsoft Teams, and WhatsApp. It connects CRM and support workflows with communication platforms, giving teams a focused set of integrations for sales, service, and internal collaboration. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does WeKall offer? WeKall provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does WeKall offer? WeKall provides FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users describe support as timely and generally helpful, with technical issues often resolved quickly. Some feedback notes room for improvement in user attention and faster solutions, but overall service is seen as responsive. Answer based on 5 reviews Ease of use ### Is WeKall easy to use? WeKall offers an easy learning curve for daily calling, user management, and admin tasks. Small business teams and companies moving to cloud telephony often find the interface intuitive and quick to adopt, though some users mention the implementation process and parts of the platform can feel less intuitive at first. Answer based on 10 reviews ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) WeKall supports all three of the features reviewers rate most important: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality, direct conversations to the right agents or teams, and keep track of live interactions, allowing teams to deliver more consistent customer service and handle call operations more efficiently. VoIP Connection 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details WeKall 138 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Blocker: Filters used to determine different types of malware threats - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Calls: Enables users to place video calls over the internet. - Video Conferencing: Connect with meeting participants remotely over video - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (40) 4.5 Based on 40 reviews ## Pricing Value for money 4.5 (36) Free Trial Basic $17.00 Per User,Per Month Value for money 4.5 (36) 4.5 Based on 36 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (39) 4.6 Based on 39 reviews ## User reviews Overall rating 4.5 Based on 40 reviews Filter by rating 5(26) 4(8) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent CA Claudia A. Coordinador de operaciones Information Services ### "Un contacto cercano, experiencia sin fisuras" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 En general tenemos una excelente experiencia, los tiempos, profesionales y la calidad en las llamadas es muy buena. Pros La estabilidad de la herramienta, cuentan con una plataforma muy potente, con muchas funcionalidades Cons Lo unico creo yo, es el tema del IVR, seria bueno tener mayor gobernabilidad frente ajustes, textos. Switched from [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Por costos, el otro software es muy bueno, pero la escabilidad en costos es muy alta Alternatives considered [uContact](https://www.capterra.com/p/115213/uContact/) Reasons for choosing WeKall Porque en la organizacion ya tenemos un PBX, era centralizar toda la operación, porque ya habia tenido wekall entre el 2020 y 2024 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Angie U. Sales Unit lead Computer Software ### "Experiencia servicio " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 3, 2024 Los procesos de SMS y llamadas son manuales ya que no tenemos integración con nuestro crm esto hace que tengamos reprocesos. Pros Informes de llamadas Grabación de llamadas Cons No tener integración con nuestro actual CRM Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing WeKall No estuve en el proceso de selección de Wekall Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LJ Luis Jefferson S. Supervisor proyectos Management Consulting ### "Experiencia Wekall" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 3, 2024 A nivel de talento humano tienen personas muy dispuestas como\[contenido sensible oculto\] pero a nivel de implementación de la herramienta aun faltan herramientas o no es muy intuitiva la plataforma Pros Afortunadamente el \[contenido sensible oculto\] presta un correcto soporte en línea y nos ha permitido ir solventando novedades técnicas que se han presentado en el desarrollo de la operación. Cons No se tiene muchos descargables de información para poder generar reportes en linea, adicional los escalamientos por TK en varias oportunidades son demorados y no brindan una solución real al escalamiento. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WM Wendolyne M. Ing. Sistemas Health, Wellness and Fitness ### "Calificacion de servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2024 Muy buena, realmente me gusto, pero no puedo seguir por temas internos a la empresa Pros Su facilidad de uso, y buena practicidad Cons La facturación quedo un poco triaungulada Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GA Gonzalo Arturo P. Supervisor Logistics and Supply Chain ### "Monte de caso de soporte wekall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2024 Buena, nos gusto mucho Pros El soporte que brindan, acompañan bastante el proceso Cons Depronto que haya que llamar desde dos ventanas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EM Enhory M. Gerente International Trade and Development ### "Experiencia Enhory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2024 Buena, gracias por la atención, así como las soluciones Pros Grabaciones de calidad, atención monitoreada, integración con CRM Cons Fallas en el internet y llamadas perdidas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rogelio B. Customer Successs Real Estate ### "Reseña wekall" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2024 En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de la llamada sea buena Pros Que no hay tanto bloqueo de número spam al momento de llamase al cliente Cons Las configuraciones que las debería hacer por uno mismo Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Muy caro y mucho número spam al momento de llamar y poca contactacion Reasons for choosing WeKall Por las optimizaciones y que podía aparecer el número de Holacasa al momento de llamar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jessica C. Especialista de calidad y servicio Financial Services ### "Perspectiva" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 6, 2024 Hemos tenido altibajos pero los asesores de we kall brindan acompañamiento a lo solicitado, ; cabe destacar la importancia del cierre de los tickets y las prontas respuestas en la creación de los mismos Pros La implementación del power BI, el reporte de llamadas en productividad. El acompañamiento por parte de \[contenido sensible oculto\] cuando hay requerimientos Cons tiempos de respuesta , no poder revisar cuantas veces el asesor entra y sale del contact. Que muchas veces la respuesta es que la falla es de la red del agente y se han hecho pruebas desde otros equipos y hasta países Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Maria Fernanda R. Sales Analyst Health, Wellness and Fitness ### "Reseña Birdman" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2024 Pros User-friendlyness y sencillo. Personalización a detalle y en líneas telefónicas. Cons No se registran las llamadas con nombre de contacto dentro de la aplicación de WeKall a pesar de que este conectada Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing WeKall Atención personalizada y menor precio vs competencia. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YA Yeovany A. Jefe de tecnología y seguridad de la información Investment Banking ### "El contacto efectivo con nuestros clientes." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 Pros La movilidad y la facilidad son experiencias que nos ayudan a la trasformación en las comunicaciones efectivas. Cons Debería permitir devolver la llamada al numero que aparece en los identificadores de llamada. se pierden clientes por este motivo. Alternatives considered [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Reasons for choosing WeKall Integración, fácil manejo, diseñado para usuario final, no técnico. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Miguel A. Coordinador Call Center Health, Wellness and Fitness ### "Wekall para todos" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 19, 2024 Pros La rapidez y eficiencia del soporte tecnico Cons La plataforma no permite hacer algunas evaluaciones a los asesores de llamadas Switched from [Vozy](https://www.capterra.com/p/170736/Vozy/) Por las continuas caidas en el servicio de llamadas; al momento del cambio, wekall no habia adquirido los servicios de Vozy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EV Ederson V. Líder Capacidades e Incidentes Wholesale ### "Alternativa Moderna de Comunicación" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 25, 2023 Experiencia satisfactoria, fácil de usar, muy intuitiva. Pros Herramienta moderna, con varias alternativas de comunicación Cons De momento no tengo puntos negativos respecto a la solución Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nathly D. Lider cobranzas Financial Services ### "Clificación wekall" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2022 Buena Pros Poder supervisar al equipo, saber en que tarea están y cuánto tiempo llevan en ello. Cons Muchos clic para subir una base y disparar una llamada dialer Reasons for choosing WeKall Prometian estabilidad en las llamadas, y soporte tecnico en todo momento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Valentina D. Asistente de Gerencia Information Technology and Services ### "Experencia Promwebsoft con el PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 Hablando de manera general, nos ha ido bien con la app tanto de escritorio como en el móvil. Hablando desde mi caso, la considero muy buena por lo ya mencionado en cuanto a funcionalidades del servicio. Pros El portal o la interfaz que abarca varios aspectos fundamentales para hacer seguimiento a un grupo e inclusive una extensión o número de cliente en especifico. Hablando desde una entidad dedicada al servicio de computación en la nube, la interfaz está organizada, luce bien y es muy fácil saber para qué sirve cada opción. Tampoco es que uno se líe en su uso. Cons Se han presentado problemas en algunas ocasiones por conectividad, también con la app del escritorio, pero son inconvenientes que se han logrado resolver rápidamente con el equipo de soporte de WeKall. Reasons for choosing WeKall Principalmente fue tras el uso del Demo. Por cuestiones de problemas con la interfaz de nuestro antiguo proveedor, queríamos revisar lo que era por el portal y cómo estaba organizado todo. El precio es algo que se considero en un mismo nivel de importancia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS German S. Administrador de Redes y Comunicaciones Primary/Secondary Education ### "Aplicación Wekall para Editorial santillana" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 7, 2022 en terminos generales es buena Pros que tiene una interfas amigable con el usuario. Cons tiene unas fallas constantes como que el teclado de opciones es muy intermitente, por lo cual se generan fallas recurrentes que no permiten el adecuado uso de la aplicación. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hernan S. LIDER TECNOLOGIA Food & Beverages ### "Por Que Wekall Nos Llevo a una Nueva Era en Telefonía Corporativa" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 6, 2022 Buen Servicio en la Tecnología y Software de Telefonía IP con bastantes funcionalidades asociadas a cada extensión IP activada. Pros Facilidad de Implementación, Costo Beneficio Positivo, Apoyo Constante del Asesor Comercial, Funcionalidades que Solucionaron Temas de Comunicación y Conectividad de los Colaboradores, Facilidad de Actualizaciones. Cons Rigidez en la Activación o Disminución de Extensiones Requeridas en Cualquier Momento. Reasons for choosing WeKall Por Costo Beneficio / Por Funcionalidades / Por Facilidad de Implementación Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jorge G. Supervisor SAC Farming ### "Reseña Frubana" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2022 Pros Que es muy fácil de utilizar, adicional que no se entre cortan la llamada. Cons En el aplicativo de wekare presenta varias fallas al momento de tipificar las llamadas y con el ingreso de algunos usuarios a la plataforma, adicional que no todas las llamadas salientes quedan registradas en el historico. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Oscar Alexander N. Administrador de Infraestructura y Seguridad Information Technology and Services ### "Muy Buen Producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 2, 2022 la experiencia a sido buena después de la configuración no hemos tenido problemas con la plataforma. Pros En mi empresa llevamos al rededor de un año y nos parece una solución efectiva practica de fácil acceso y administración. Cons lo que menos me a gustado a sido la configuración en los teléfonos físicos en los cuales tuvimos algunos inconvenientes al momento de la configuración. Me gustaría que la instalación se hiciera en sitio y no por remoto. Reasons for choosing WeKall Por Costos y por la agilidad en le implementación con el otro proveedor era mas de un mes la implementación. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Richard Sebastian B. Auxiliar de Tecnologia Financial Services ### "Manejo desde administrador" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 1, 2022 es facil de usar, no se cae mucho las llamadas a menos que allá problemas o latencia con el internet, es facil la creación y manejo de los usuarios y sus exts, Pros Que es fácil de instalar. rápida atención al usuario en caso de dudas o problemas con el aplicativo. fácil de usar. muy intuitivo. Cons necesita una red estable de internet, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kevin M. Supervisor Construction ### "Aplicación en Aya Contructores" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 31, 2022 En general la experiencia ha sido muy buena Pros La plataforma que nos ofrecen tanto a los admin como a los asesores es muy amigable a la vista como rapida, no hay problema alguno con su implementación y esto generó que el equipo de trabajo se adaptara muy rapido al cambio. Cons El unico pero frente al software es que no es posible dejar el aplicativo estatico en la pantalla, este se minimiza y si el asesor no tiene confirgurada la opción de que se abra o le envie una notificación en la llamada esta se puede perder Alternatives considered [Konecta](https://www.capterra.com/p/250774/Konecta/) [FenixCommerce IDP](https://www.capterra.com/p/197771/Fenix-Commerce/) Reasons for choosing WeKall Por su facilidad de aplicación, despliegue, precios. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Alexander G. Coordinador TI Retail ### "Experiencia de gran servicio!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2022 Wekall es una empresa que me brinda todo lo que la empresa necesita en cuestión de comunicación con una facilidad increíble y dejo toda la administración en sus manos sin preocuparme por nada, también cuando requiero algo el soporte es excelente. Pros Lo mejor de este servicio de telefonía cloud que es lo que actualmente manejo fue la facilidad para cambiar de una planta en sitio por una administración web con una alta calidad en la voz. Cons No tengo nada de que quejarme y por el contrario todo me parece positivo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jhon C. Coordinador de Administración de Plataformas Computer Software ### "Experiencia WeKall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2022 Ha sido una experiencia muy grata, tienen una gran atención y muy buena calidad de servicio. Pros El proceso de implementación y Soporte tanto pre como post venta es excelente. El software en nube es muy sencillo de usar y configurar. Cons Los problemas que se han presentado, el equipo de WeKall ha dado una excelente atención y solución a los casos y siempre han estado atentos a las solicitudes. Reasons for choosing WeKall Por la rapidez en la atención de Ventas, por la trayectoria del producto, y poor la excelente disposición a la atención pre y post compra del servicio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Liseth Daniela C. Directora Administradora Facilities Services ### "Experiencia con Wekall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2022 Al inicio pudo ser un poco complicado por la migración, pero tiene un excelente acompañamiento y esto facilita el uso de la plataforma Pros La facilidad de uso y su funciones que permiten mejor interacción Cons Hasta el momento no se han presentado dificultades con su uso Switched from [Vozy](https://www.capterra.com/p/170736/Vozy/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Eduardo L. Jefe de Infraestructura y seguridad TI Banking ### "Ahorro en el presupuesto de telecomunicaciones" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2022 Reducción de costos en facturacion Telefonica Pros Facilidad de implementación, mas funcionalidades adicionales como la video conferencia. Cons La Reporteria es lo que menos me gusta, sin embargo, una vez se parametrice el o los reportes, la herramienta funciona muy bien Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Ronald Fernando Q. lider Contat Center Medical Devices ### "Buena experiencia " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2022 En cuanto a lo personal, la experiencia con el aplicativo ha sido muy positivo , puesto que los canales de comunicación son muy asertivos y en la mayoría de ocasiones se da la solución a los inconvenientes que se puedan presentar. Pros En términos generales ,la herramienta ha sido muy sencilla e intuitiva, lo que representa para nosotros una experiencia positiva. Cons Las fallas en cuanto al wekare , esta parte tiene muchas inconsistencias y esto afecta la productividad del contat center. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs WeKall](https://www.capterra.com/compare/169627-201461/RingOver-vs-WeKall)