--- title: "Ondato Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ondato Software - reviews, pricing plans, popular comparisons to other Authentication products and more." source_url: "https://www.capterra.com/p/201476/Ondato/" page_type: "product" language: "en" --- # Ondato Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ondato ## What is Ondato? From biometric authentication to e-signature authentication – Ondato’s authentication tools are designed to ensure smooth, simple and immune to fraud processes within a single platform. Ondato also offers an option to authenticate returning users using their already held and trusted e-signatures. Ondato works with any e-signature globally and can verify any ID document in the world. More about Ondato authentication: https://ondato.com/authentication/ ## What is Ondato used for? [AML](https://www.capterra.com/aml-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/)[Authentication](https://www.capterra.com/authentication-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €259 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Ondato alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (16)](https://www.capterra.com/p/160754/KYC-Portal/reviews/) Starting price $28000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (28)](https://www.capterra.com/p/199701/Persona/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/140814/Fraud-net-Guardian/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201476/Ondato/alternatives/) ## FAQs about Ondato Overview ### Which roles and teams benefit most from Ondato? Ondato is most used by compliance, AML, and audit teams that need to verify identities, support KYC checks, and maintain clear regulatory records. IT managers and engineers benefit from streamlined implementation and secure workflows, while founders, executives, and business owners use it to reduce onboarding friction and strengthen operational oversight. Answer based on 13 reviews Overview ### What company size and industries is Ondato built for? Ondato is built mainly for small businesses, which make up 77% of reviewers, and it serves regulated financial organizations such as banks, electronic money institutions, payment providers, insurers, investment firms, and lenders. Reviewer data also shows strong use in Financial Services, Gambling & Casinos, and Marketing and Advertising, each at 15%. Answer based on 13 reviews Features and Usability ### What are the key features of Ondato? Ondato offers identity verification, age verification, and liveness detection for onboarding and authentication. It also includes AML compliance, PEP screening, watch list checks, and transaction monitoring, plus fraud detection, multi-factor authentication, case management, reporting/analytics, and API support for banking, insurance, and eCommerce workflows. Getting Started and Support ### What training and onboarding options does Ondato offer? Ondato provides in person training, live online sessions, and documentation to support team onboarding. In person training allows direct, face-to-face instruction, live online sessions support guided remote learning, and documentation offers written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Ondato offer? Ondato provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,100 Authentication reviews Not all authentication products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Secure Login** (**69%** of reviewers rated this feature as critical) - **Two-Factor Authentication** (**66%**) - **Multi-Factor Authentication** (**61%**) Ondato supports **Multi-Factor Authentication**, which helps add extra verification steps for account access. However, it does not offer **Secure Login** or **Two-Factor Authentication**. Instead, it provides **Mobile Authentication** (**57%**), a related feature that can support identity checks through mobile devices. This gives businesses added flexibility in how users verify access, helping teams improve account security and reduce unauthorized login risks. Multi-Factor Authentication 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Mobile Authentication 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Verify user identity through mobile devices Compliance Management 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Data Verification 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies Fraud Detection 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Identity Verification 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Validating the identity of an individual or entity through verification of personal information or credentials Ondato 62 features ### All Features - Access Management: Control and manage access to company resources - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Behavioral Analytics: Track and analyse user behavior within a system or network - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Custom Fraud Rules: Rules that can be customized/created based on business requirements for fraud prevention - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Mapping: Track the management and flow of data throughout the organization - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Document Management: Store, manage, and track all electronic documents in a centralized location - Financial Transaction Approval: Approve legitimate financial transactions after reviewing for fraud or other risks - For Banking: Intended to be used by banks - For eCommerce: Intended to be used by online stores - For Insurance Industry: Intended to be used by insurers - Fraud Detection: Identify and prevent suspicious activity - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Internal Fraud Monitoring: Monitoring employee behavior for suspicious activity to detect internal fraud - Investigation Management: Oversee people and resources to carry out an investigation - IT Risk Management: Manage risks related to IT systems - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Liveness Detection: Securely detect whether a user is a fake representation or a live human being. - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - PEP Screening: The process of conducting customer due diligence for any politically exposed person (PEP) - PSD2 Compliant: Complies with the Payment Services Directive Two (PSD2), set by the European Union for electronic payment services - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Watch List: View and track activity related to an individual, transaction, etc. --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.7 (12) Basic €259.00 Other,Per Month Value for money 4.7 (12) 4.7 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VG Vladislavs G. AML Team Leader Gambling & Casinos ### "Ondato experience review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2023 Pros The Ondato is a user-friendly solution, easy to be used with no additional materials needed. Cons Screenings are not automated, we have to turn on them manually for each new customer. The match accuracy sometimes lacking accuracy. Switched from [TruNarrative](https://www.capterra.com/p/196065/TruNarrative-Platform/) Poor user experience, to complicated with a lot of issued both for the customer and and the user. Reasons for choosing Ondato Local product with a human support team, easy and working solution. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Egils D. AML specialist Gambling & Casinos ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 22, 2023 Great tool for screening and verification. Pros Intuitive interface, ease of use, design. Screening tools. Cons Implementation with API and back office of the company has work to do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Adomas S. PR Team Lead Information Technology and Services ### "Great tool for customer identity verification" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2023 Ondato helps us identify our users faster and simpler. We do have little issues from time to time, but they are solved quickly. Communication with the team is pleasant. Pros Simple and reliable tool for identity verification Cons Initial integration was a bit tricky, but after that everything was smooth Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Rasa S. Co-Founder Marketing and Advertising ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 Pros Great product. Fast response time from support. Just what we needed Cons There are a few features that would be nice to have, but they are working on it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Gytis M. Engineer Civil Engineering ### "Great quality and amazing support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 Pros Provided services are as expected or even better! If there are any minor issues, customer support at Ondato is amazing - always happy to help, reactions are fast. Cons Can not mention anything for now, as said before, everything is as expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior AP specialist Chemicals ### "Efficient onboarding with Ondato KYB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2023 Pros One of the greatest benefits of using Ondato is how easy it is to use: intuitive interface, automation capabilities, and customization options make it an ideal choice. Cons Setting up Ondato KYB onboarding solution took some time, as we needed to set up our accounts, configure the platform, and integrate it with our existing systems. However, the time investment in the setup process was well worth it! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. John S. Social Media Consultant Marketing and Advertising ### "A secure and efficient identity verification services for businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 17, 2023 Overall, Ondato is a user-friendly, secure, and scalable digital identity verification solution that can help businesses streamline their customer onboarding processes. Pros Ondato's platform is easy to use, with a simple and intuitive interface that allows businesses to easily manage their identity verification and onboarding processes, offers a variety of verification methods, including facial recognition, document verification, and biometric verification, making it a versatile solution for businesses with different verification needs. Offer fast identity verification services, with verification times as short as a few minutes. This can help businesses onboard customers more quickly and reduce friction in the customer acquisition process. Cons Ondato's pricing can be a bit high for small businesses, which may make it less accessible for startups and small businesses with limited budgets. Offer limited integration options, meaning companies may need to use other tools to integrate Ondato with their existing systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ieva A. Auditor Accounting ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2023 Pros Very easy to navigate the platform. Customer support responsive and helpful. Overall experience is very positive. Cons Despite a few hiccups with the initial integration there are no issues to be mentioned. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DZ Dalia Z. Owner Hospitality ### "Fast and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 Overal great service. Pros It does exactly what we needed it to do for us. Cons Setting up took a bit of time. But this could be because we are very picky. The team was super nice and got us up and running in no time. Reasons for choosing Ondato The pricing was best suited to us and we liked the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Laura M. Compliance Financial Services ### "Solution to assess and manage AML risks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 Automate client onboarding and monitoring cycle. Enables the client to take informed decision about the risks associated with the client. Pros All in one solution that is made of several features that are used to cover client onboarding and monitoring steps. Cons Nothing. Waiting for the new features to be released. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/201476/Ondato/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.