# Ondato Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ondato the right Background Check solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201476/Ondato/reviews --- Ondato 4.8 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ondato Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "A secure and efficient identity verification services for businesses" February 17, 2023 5.0 Overall, is a user-friendly, secure, and scalable digital identity verification solution that can help businesses streamline their customer onboarding processes. Pros 's platform is easy to use, with a simple and intuitive interface that allows businesses to easily manage their identity verification and onboarding processes, offers a variety of verification methods, including facial recognition, document verification, and biometric verification, making it a versatile solution for businesses with different verification needs. Offer fast identity verification services, with verification times as short as a few minutes. This can help businesses onboard customers more quickly and reduce friction in the customer acquisition process. Cons 's pricing can be a bit high for small businesses, which may make it less accessible for startups and small businesses with limited budgets. Offer limited integration options, meaning companies may need to use other tools to integrate Ondato with their existing systems. Review Source VG Vladislavs G. AML Team Leader Gambling & Casinos Used the software for: 1-2 years ### "Ondato experience review" November 22, 2023 5.0 Pros The is a user-friendly solution, easy to be used with no additional materials needed. Cons Screenings are not automated, we have to turn on them manually for each new customer. The match accuracy sometimes lacking accuracy. Reason for choosing Ondato Local product with a human support team, easy and working solution. Switched from [TruNarrative](https://www.capterra.com/p/196065/TruNarrative-Platform/) Poor user experience, to complicated with a lot of issued both for the customer and and the user. Review Source ED Egils D. AML specialist Gambling & Casinos Used the software for: 6-12 months ### "Easy to use" November 22, 2023 4.0 Great tool for screening and verification. Pros Intuitive interface, ease of use, design. Screening tools. Cons Implementation with API and back office of the company has work to do. Review Source LM Laura M. Compliance Financial Services Used the software for: 2+ years ### "Solution to assess and manage AML risks" November 4, 2022 5.0 Automate client onboarding and monitoring cycle. Enables the client to take informed decision about the risks associated with the client. Pros All in one solution that is made of several features that are used to cover client onboarding and monitoring steps. Cons Nothing. Waiting for the new features to be released. Review Source VR Verified Reviewer Manager - IT Banking Used the software for: I used a free trial ### ""Risk free with Ondato"" August 24, 2021 4.0 is very efficient and intelligent AML tool specially for financial organizations and commanding for others. Pros In AML tool, customer bulk upload function and daily updating KYC data base is significantly helpful to our financial organization. Regulatory reporting function also efficient and we will be able to customize as per the business requirement. Overall Ondato AML too is very user friendly and intelligent KYC verification and risk management tool commanding for others. Cons AML tool is having API integration option and we are facing some difficulties when align with our core system. We almost completed and hope this will be sorted soon. Review Source VR Verified Reviewer Senior AP specialist Chemicals Used the software for: Less than 6 months ### "Efficient onboarding with Ondato KYB" March 10, 2023 5.0 Pros One of the greatest benefits of using is how easy it is to use: intuitive interface, automation capabilities, and customization options make it an ideal choice. Cons Setting up KYB onboarding solution took some time, as we needed to set up our accounts, configure the platform, and integrate it with our existing systems. However, the time investment in the setup process was well worth it! Review Source GM Gytis M. Engineer Civil Engineering Used the software for: 6-12 months ### "Great quality and amazing support" March 13, 2023 5.0 Pros Provided services are as expected or even better! If there are any minor issues, customer support at is amazing - always happy to help, reactions are fast. Cons Can not mention anything for now, as said before, everything is as expected. Review Source DZ Dalia Z. Owner Hospitality Used the software for: Less than 6 months ### "Fast and easy to use" November 4, 2022 5.0 Overal great service. Pros It does exactly what we needed it to do for us. Cons Setting up took a bit of time. But this could be because we are very picky. The team was super nice and got us up and running in no time. Reason for choosing Ondato The pricing was best suited to us and we liked the customer service. Review Source MA Marijus A. Portfolio Principal Investment Management Used the software for: Less than 6 months ### "Brilliant solution that simplify our daily life" May 15, 2020 5.0 Verification, e-signing are the key features we use now. Playing with new features as well. Pros When it comes to remote working such things like identity verification and authentication or e-signing become new normal. That's where makes our life easier and smooth. Cons We were waiting for custom domain usage, and we have it now. Reason for choosing Ondato Great support. Review Source Tadas T. CEO Financial Services Used the software for: Less than 6 months ### "Highly recommend" May 15, 2020 5.0 Pros Everything works very smoothly. Integrations went very easy, we received decent support. Cons No complaints till current moment. Hopefully we will stay satisfied for a whole period of service use. Review Source AS Adomas S. PR Team Lead Information Technology and Services Used the software for: 6-12 months ### "Great tool for customer identity verification" March 17, 2023 4.0 helps us identify our users faster and simpler. We do have little issues from time to time, but they are solved quickly. Communication with the team is pleasant. Pros Simple and reliable tool for identity verification Cons Initial integration was a bit tricky, but after that everything was smooth Review Source RS Rasa S. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great product" March 15, 2023 5.0 Pros Great product. Fast response time from support. Just what we needed Cons There are a few features that would be nice to have, but they are working on it. Review Source IA Ieva A. Auditor Accounting Used the software for: Less than 6 months ### "Great experience" February 3, 2023 5.0 Pros Very easy to navigate the platform. Customer support responsive and helpful. Overall experience is very positive. Cons Despite a few hiccups with the initial integration there are no issues to be mentioned. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.