# Outplay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outplay the right Sales Engagement Platform solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201483/Outplay/reviews --- Outplay 4.7 (75) [View alternatives](https://www.capterra.com/p/201483/Outplay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Outplay Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AP Adrián P CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Outplay isn't just a service provider; they're an extension of our team, invested in our success.“ August 9, 2024 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Does not have Task pop-ups & Time Zones details are unavailable so to differentiate and dial based on time zone which is a big bummer“ June 14, 2023 JK Jeff K Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. “ April 8, 2024 AN Anuja N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel.“ July 31, 2022 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There are plenty tools for offer that helps in outbound but what I like more about Outplay is the support from Customer Success, \[sensitive content hidden\] from the CS Team.“ June 14, 2023 DC Dione C SalesAnimation, 51 - 200 employeesUsed the software for: Less than 6 months. “You cannot search or bulk edit by ANY field like salesforce or Outreach for example, you cannot ask Outplay "show me all contacts who are in Central time zone". Or "show me all the contacts who have X area codes.“ August 5, 2021 LJ Lee J Managing DirectorInternational Trade and Development, Self-employedUsed the software for: I used a free trial. “I use the sequencing feature as this helps me to reach out to potential clients with personalised introductions and follow ups.“ January 23, 2023 Sam G Head of CommercialSports, 11 - 50 employeesUsed the software for: 6-12 months. “Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies.“ June 7, 2021 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clayton D. BDR Manager Events Services Used the software for: 6-12 months ### "Could not ask for more in a product! " December 2, 2021 4.0 Solid and reliable platform, amazing client support (luv is number 1). Pros Solid sales enablement platform for organizing touch points and outreach. Extensive list of features, more than most would even use. Great salesforce integration, unique time-saving sync method. Dialer and call recording system is solid and great for managing teams. Great job taking feature requests/ feedback and implementing those ideas. Cons The reports/ data section does provide mostly all the insights one needs but lacking in some areas to really refine the sequences, messaging and approach. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Reason for choosing Outplay Price, positive sales rep experience, direct client management. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) comparing price, user experience, and available support were main factors in switching. Review Source PL Paul L. Sr. Executive Search Consultant Staffing and Recruiting Used the software for: 2+ years ### "Effective product for automating sales management with stellar support team backing it" July 30, 2024 5.0 I've been using Outplay for several years and have watched them build a great sales tool to integrate multi-touch outreach Pros Solves the problem of sales cadence and automation. Great value with constant updates Cons A bit complicated when implementing triggers. Learning curve can be steep for administrator. Switched from [ReachCX](https://www.capterra.com/p/240729/OutReach/) Ease of use. Cost effectiveness. Customer service Review Source BC Brad C. Account Executive Financial Services Used the software for: 6-12 months ### "Great cadence solution with amazing support" November 9, 2022 2.0 Pros An inexpensive cadence solution for outreach. Cons Had some issues with pulling certain information per prospect. Review Source TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "So happy I found Outplay" August 2, 2022 5.0 Overall my experience as an admin has been great. It's simple to set up and it took less than a day to get everything deployed. I know that our Sales team enjoys using it as well. I'd recommend this to anybody. Pros Outplay is a fully featured Sales enablement and marketing platform and after searching for something for so long, I'm very happy that I found it. Currently we're using it to organize new sales leads and areach out to them with custom sequences. Additionally, their built-in dialer and local presence features make phone call outreach simple. If you're looking to a cheaper alternative to something like HubSpot, I can't recommend Outplay enough. Also their customer service is worldclass. Cons I really don't have many complaints with Outplay. It's been a great experience using this platform. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price. We managed to get an incredible AppSumo deal for Outplay. Review Source KB Kieron B. Owner Marketing and Advertising Used the software for: 2+ years ### "Powerful tool with all the features I need, backed by a team who actually cares" May 21, 2021 5.0 Outplay brings it all together is a cohesive kind of way so I never end up with silos of data and I can be confident about which communications any given prospect has received... and what should happen next. Pros Believe me, I have tried a LOT of outreach platforms over the years. The one I was using stopped servicing clients in Australia. And everything else fell short. That is until I found Outplay, which gave me everything I needed at a significantly lower price tag. Multi-channel sequences - my process intertwines LinkedIn, email, calling and miscellaneous tasks (e.g. direct mail, video, etc.). Most platforms ONLY focus on email. Or if they do have other task types, they are too restrictive around how they can be used. Outplay is extremely flexible in this respect. It amazes how few platforms have functionality to make bulk updates/edits/exports. Outplay makes this simple. Bulk updates are easy, tags make managing everything simple, and the import/export functionality means you can update CSVs rather than trying to do complex manipulation in the platform. Outplay never feels overly restrictive. I'm able to setup all the personalisation, custom fields, integration, domain setup, etc. that I need to run a powerful, sustainable and successful campaign without silly hacks or workarounds that I would otherwise need to get in place on other platforms. Cons When I think about how much time and money I've spent researching a platform that is actually a good fit for me, honestly, I'd be splitting hairs to find things I dislike about the platform. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[PersistIQ](https://www.capterra.com/p/143625/PersistIQ/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) Outreach stopped servicing Australia. Outplay is better for a fraction of the cost. Review Source VR Verified Reviewer Pres Staffing and Recruiting Used the software for: 1-2 years ### "Excellent for Marketing Automation" December 29, 2020 5.0 Exceptional and would highly recommend them. Pros It has the same functionality as the other marketing automation tools - Email, LinkedIn, Text, Voicemail drops... and works as advertised - which is a beautiful thing. The support by \[SENSITIVE CONTENT HIDDEN\] and his team @ Outplay is exceptional. Most of the issues I've had are self-inflicted, and when there is something else, the attention from the staff is timely and heads and tails above other companies I've work with. They do not pass you from one support tech to another. Cons The voicemail drop works and there is room for improvement. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) You get passed from one support tech to another with no one taking ownership for the problem. I stopped using it with 6 months left on the agreement due to the frustration of getting it to work with their customer support team. It also takes a bit to get it up an running, especially if you have not used marketing automation software. Review Source Christopher J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Changing the Outreach Software Game" September 8, 2020 5.0 They have amazing support and are growing the product every day. I love how easy it is to engage with. I'm now able to connect with exponentially more prospects across all platforms than I was before. Pros My favorite part about outplay has to be in how it presents tasks that are due within their sequences. It allows you to send out tons of pre-made and customized templates very quickly and easily. Best part of all? Everything gets recorded to Pipedrive using Outplay's native integration. This allows for a high level view of what's going on in all my deals, while keeping contact data siloed between sales reps. Cons The learning curve when setting up the software was a bit tricky. The triggers and sequences are kept in a strange place and are not easily tested. Additionally, I had some trouble with parts of the pipedrive integration. All of this was not more than a minor inconvenience. Reason for choosing Outplay Better pricing, easier to use, better UI Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive's outreach tools are much more limited and inconvenient to use. They also do not allow for outreach on platforms outside email, SMS, and calling. Review Source Suraj S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Nothing slips through the cracks - Simple and efficient" June 15, 2021 5.0 Amazing experience. Especially the TAT w.r.t customer support. Pros 1\. Ease of use that helps in easy training of SDRs 2. Ease of implementation 3. Scalability 4. Amazing customer support Cons 1\. Data download and API can be better - Will help with better campaign analytics outside Outplay as reporting within Outplay is pretty basic. Alternatives considered [Mailshake](https://www.capterra.com/p/164705/Mailshake/) Reason for choosing Outplay Price and Inter sequence movement of prospects using Triggers. Switched from [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/)[Klenty](https://www.capterra.com/p/147408/Klenty/) For the reasons mentioned in the pros Review Source GL George L. BDM Computer Software Used the software for: Less than 6 months ### "\[sensitive content hidden\] - Excelent!" May 30, 2025 5.0 Fast and effective support, and a really useful tool that has become completely instrumental in our sales process Pros \[sensitive content hidden\] were both incredibly fast to act and helpful in solving the problem we had to deal with Cons Had a few software issues with onboarding but this was very quickly dealt with and all of those concerns are now gone Review Source AP Adrián P. CEO Entertainment Used the software for: 1-2 years ### "⭐⭐⭐⭐⭐ Exceptional Email Marketing Tool with Outstanding Customer Service" August 9, 2024 5.0 Pros Outplay has been an absolute game-changer for our business! Over the past two years, they've gone above and beyond to accommodate our specific needs, from user seats to mailboxes. What truly sets them apart is their genuine commitment to partnership - \[sensitive content hidden\] and the entire team have been incredibly responsive to our suggestions, continuously enhancing both the interface and user experience. Their friendly, can-do attitude makes every interaction a pleasure. The tool itself has become indispensable, streamlining our email marketing efforts and delivering fantastic results. Outplay isn't just a service provider; they're an extension of our team, invested in our success. To \[sensitive content hidden\] , and everyone at Outplay: thank you for your unwavering support and for being such incredible partners. You've earned our heartfelt gratitude and this glowing 5-star review! Cons Nothing bad to declare, our experience has been incredible the past 2 years. Would recommend 100%. Review Source EE Ela E. Team Leader, Business Development Marketing and Advertising Used the software for: 1-2 years ### "Amazing sales automation tool!" December 1, 2021 5.0 Pros Outplay is a fantastic sales automation tool. It has allowed us to promptly follow up on tasks with the additional automation aspect, making it much easier and faster. This platform has so many great features that we can tailor to whatever is needed, like building our sequences, triggers and it is allowing us to monitor most essential signals like clicks, opens, website visits, which is great for reporting. \[SENSITIVE CONTENT\], Outplay's \[SENSITIVE CONTENT\], is a great support and makes it a priority to resolve all of our questions promptly. I can happily recommend him and Outplay to any company looking for a reputable sales engagement platform. Cons I'd like to see some more interactive features in email templates, like inserting polls. Also would be good to be able to track when a prospect has been added to the sequence, with an exact day and month. Review Source KL Kieran L. Head of Outbound Sales Information Technology and Services Used the software for: 6-12 months ### "Up & Coming Sales Engagement Platform" September 6, 2023 4.0 Great experience so far. The customer success team is helpful and on the ball. Pros I like that Outplay's product and engineering team are constantly improving the product. Cons The activity and sales reporting features still need more work and optionality for proper analysis. Reason for choosing Outplay A combination of pricing and needs fulfilment. Review Source NM Nick M. President Staffing and Recruiting Used the software for: 1-2 years ### "Great prgram/Great support" August 14, 2021 5.0 Great. Pros Makes automating outreach easy through their different media (email, text, phone, etc. A great program that gets better and better as they constantly add and improve the functionality. Cons No real negatives. I would recommend that anyone using the program take the time and have the focus to learn the features and understand the program. Like any other feature-laden product, it may appear a little intimidating, depending on your experience. Once you get into it, it is not complicated at all. Support is very responsive and patient Review Source VB Vishnu B. Associate - Sales & Strategy Insurance Used the software for: Less than 6 months ### "Sales engagement made easy" November 1, 2022 5.0 It is very helpful in engaging with prospects and easy to track the activities. Reports feature is very good. Pros The simple and easy process to set up sales campaigns and monitor their performance. Helpful for team management. Cons There is no cons as of now. It is a very good tool. Review Source AA Arjun A. BDM Information Technology and Services Used the software for: Less than 6 months ### "Good Sales Outbound Software " June 14, 2023 5.0 There are plenty tools for offer that helps in outbound but what I like more about Outplay is the support from Customer Success, \[sensitive content hidden\] from the CS Team. Great support, always happy & available to assist Pros The Outbound calling & Email Campaigns makes it easier to set up a sales process Cons Does not have Task pop-ups & Time Zones details are unavailable so to differentiate and dial based on time zone which is a big bummer Review Source LD Lea D. Business Development Hospital & Health Care Used the software for: 6-12 months ### "Very useful for my day to day tasks" June 11, 2021 4.0 It has been a gamechanger! And the customer support \[SENSITIVE CONTENT HIDDEN\] is very timely, responsible, and easy to work with. Pros After developing the initial sequences and steps, it is like a machine. It saves me so much time automating daily tasks that I was doing manually previously. Cons There are still minor capabilities it does not offer yet, however, the customer service team does a great job at tracking ideas and comments from users and applies it to their additions. Review Source AF Aaron F. Accoutn Executive Restaurants Used the software for: Less than 6 months ### "Super streamlined" May 12, 2021 5.0 Great product. Solid, friendly support. Pros This platform is very intuitive. If you have any experience with sales-enablement software, using Outplay is a breeze. From the intitial demo and every day after, the team has been very professional and attentive. They are very receptive with feature requests (there is even a button under the user profile just for that). Too soon to say how quickly they can/will respond to my requests. But given the ingenuity of the product and level of support they provide, my hopes are high! Use it. Cons There are what I consider to be some fairly standard metrics that should be readily available but are not. The lack of those has not stopped me in my tracks. But having access to them would allow me to improvise and respond better to client engagement. But not a deal breaker. Reason for choosing Outplay Better features. Better tools. More intuitive UI. Review Source AT Alex T. VP Civil Engineering Used the software for: Less than 6 months ### "Easy to use and effective" August 18, 2023 5.0 Great Pros Very valuable, has changed my sales process and increased touch points. Looking forward to scaling this up further. Great support Cons Some complex language when setting up but customer support is there to help Review Source ED Ethan D. Data Analyst/BI Computer Software Used the software for: 1-2 years ### "Great services." August 12, 2021 5.0 Pros I love how easy it is to pick it up and use it. Cons i have no difficulty using outplay soo far, all good! Review Source JB Jason B. Owner Management Consulting Used the software for: 1-2 years ### "Superior service" August 2, 2021 5.0 Pros Intuitive interface yet customer service response very fast when I did need help. Cons Nothing, was just more robust than I needed. Review Source SP Shawn P. Senior Vice President Human Resources Used the software for: 6-12 months ### "Great product" June 10, 2021 5.0 Love it. Pros This has increased our number of touches by probably 6x a week. I wasn't even looking for a product like this and now I will never get rid of it. Cons There was a few security upgrades they needed to make early on but as soon as I brought them up, they were fixed within a week. Reason for choosing Outplay Cost and great customer service Review Source NM Nutush M. Sales Information Services Used the software for: 6-12 months ### "Outplay Review" October 25, 2022 4.0 It is has been a great, simple and supportive experience. Pros It is a very well made supportive software Customer support is good as well Cons A little better help on the daily view of email schedule Review Source GV Gokul V. Marketing Executive Retail Used the software for: Less than 6 months ### "Sales outreach made easier" February 1, 2023 5.0 Pros Its simple and ease of use. Support team is great and quick in replying to the responses Cons I didn't find any issues or cons while using the software Review Source AB Alec B. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Outplay takes the guess work out of follow up" June 9, 2021 5.0 Pros I love the "set it and forget it" style. A lot of our standardized follow ups can now be automated and leaves little room for things slipping through the cracks. Cons Seems like on occasion the emails from outplay get stuck in spam filters when individual emails get through. Review Source AW Ameya W. Mid enterprise sales manager Information Technology and Services Used the software for: Less than 6 months ### "Great Support, User friendly and Effective!" May 28, 2021 5.0 Pros Quite easy to use, Quick onboarding, and user-friendly software. A very helpful support team that thinks with you and helps quickly. Cons Nothing as such should know what module connects with what. 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