--- title: "Outplay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Outplay the right Sales Engagement Platform solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/201483/Outplay/reviews/" page_type: "reviews" language: "en" --- Outplay 4.7 (75) [View alternatives](https://www.capterra.com/p/201483/Outplay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Outplay Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JK Jeff K Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. “ April 8, 2024 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Does not have Task pop-ups & Time Zones details are unavailable so to differentiate and dial based on time zone which is a big bummer“ June 14, 2023 LJ Lee J Managing DirectorInternational Trade and Development, Self-employedUsed the software for: I used a free trial. “I use the sequencing feature as this helps me to reach out to potential clients with personalised introductions and follow ups.“ January 23, 2023 AN Anuja N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel.“ July 31, 2022 AP Adrián P CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Outplay isn't just a service provider; they're an extension of our team, invested in our success.“ August 9, 2024 DC Dione C SalesAnimation, 51 - 200 employeesUsed the software for: Less than 6 months. “You cannot search or bulk edit by ANY field like salesforce or Outreach for example, you cannot ask Outplay "show me all contacts who are in Central time zone". Or "show me all the contacts who have X area codes.“ August 5, 2021 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There are plenty tools for offer that helps in outbound but what I like more about Outplay is the support from Customer Success, \[sensitive content hidden\] from the CS Team.“ June 14, 2023 Sam G Head of CommercialSports, 11 - 50 employeesUsed the software for: 6-12 months. “Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies.“ June 7, 2021 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clayton D. BDR Manager Events Services Used the software for: 6-12 months ### "Could not ask for more in a product! " December 2, 2021 4.0 Solid and reliable platform, amazing client support (luv is number 1). Pros Solid sales enablement platform for organizing touch points and outreach. Extensive list of features, more than most would even use. Great salesforce integration, unique time-saving sync method. Dialer and call recording system is solid and great for managing teams. Great job taking feature requests/ feedback and implementing those ideas. Cons The reports/ data section does provide mostly all the insights one needs but lacking in some areas to really refine the sequences, messaging and approach. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Reason for choosing Outplay Price, positive sales rep experience, direct client management. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) comparing price, user experience, and available support were main factors in switching. Review Source TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "So happy I found Outplay" August 2, 2022 5.0 Overall my experience as an admin has been great. It's simple to set up and it took less than a day to get everything deployed. I know that our Sales team enjoys using it as well. I'd recommend this to anybody. Pros Outplay is a fully featured Sales enablement and marketing platform and after searching for something for so long, I'm very happy that I found it. Currently we're using it to organize new sales leads and areach out to them with custom sequences. Additionally, their built-in dialer and local presence features make phone call outreach simple. If you're looking to a cheaper alternative to something like HubSpot, I can't recommend Outplay enough. Also their customer service is worldclass. Cons I really don't have many complaints with Outplay. It's been a great experience using this platform. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price. We managed to get an incredible AppSumo deal for Outplay. Review Source BC Brad C. Account Executive Financial Services Used the software for: 6-12 months ### "Great cadence solution with amazing support" November 9, 2022 2.0 Pros An inexpensive cadence solution for outreach. Cons Had some issues with pulling certain information per prospect. Review Source KB Kieron B. Owner Marketing and Advertising Used the software for: 2+ years ### "Powerful tool with all the features I need, backed by a team who actually cares" May 21, 2021 5.0 Outplay brings it all together is a cohesive kind of way so I never end up with silos of data and I can be confident about which communications any given prospect has received... and what should happen next. Pros Believe me, I have tried a LOT of outreach platforms over the years. The one I was using stopped servicing clients in Australia. And everything else fell short. That is until I found Outplay, which gave me everything I needed at a significantly lower price tag. Multi-channel sequences - my process intertwines LinkedIn, email, calling and miscellaneous tasks (e.g. direct mail, video, etc.). Most platforms ONLY focus on email. Or if they do have other task types, they are too restrictive around how they can be used. Outplay is extremely flexible in this respect. It amazes how few platforms have functionality to make bulk updates/edits/exports. Outplay makes this simple. Bulk updates are easy, tags make managing everything simple, and the import/export functionality means you can update CSVs rather than trying to do complex manipulation in the platform. Outplay never feels overly restrictive. I'm able to setup all the personalisation, custom fields, integration, domain setup, etc. that I need to run a powerful, sustainable and successful campaign without silly hacks or workarounds that I would otherwise need to get in place on other platforms. Cons When I think about how much time and money I've spent researching a platform that is actually a good fit for me, honestly, I'd be splitting hairs to find things I dislike about the platform. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[PersistIQ](https://www.capterra.com/p/143625/PersistIQ/)[Salesloft](https://www.capterra.com/p/157977/Salesloft/) Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) Outreach stopped servicing Australia. Outplay is better for a fraction of the cost. Review Source PL Paul L. Sr. Executive Search Consultant Staffing and Recruiting Used the software for: 2+ years ### "Effective product for automating sales management with stellar support team backing it" July 30, 2024 5.0 I've been using Outplay for several years and have watched them build a great sales tool to integrate multi-touch outreach Pros Solves the problem of sales cadence and automation. Great value with constant updates Cons A bit complicated when implementing triggers. Learning curve can be steep for administrator. Switched from [ReachCX](https://www.capterra.com/p/240729/OutReach/) Ease of use. Cost effectiveness. Customer service Review Source VR Verified Reviewer Pres Staffing and Recruiting Used the software for: 1-2 years ### "Excellent for Marketing Automation" December 29, 2020 5.0 Exceptional and would highly recommend them. Pros It has the same functionality as the other marketing automation tools - Email, LinkedIn, Text, Voicemail drops... and works as advertised - which is a beautiful thing. The support by \[SENSITIVE CONTENT HIDDEN\] and his team @ Outplay is exceptional. Most of the issues I've had are self-inflicted, and when there is something else, the attention from the staff is timely and heads and tails above other companies I've work with. They do not pass you from one support tech to another. Cons The voicemail drop works and there is room for improvement. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) You get passed from one support tech to another with no one taking ownership for the problem. I stopped using it with 6 months left on the agreement due to the frustration of getting it to work with their customer support team. It also takes a bit to get it up an running, especially if you have not used marketing automation software. Review Source Christopher J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Changing the Outreach Software Game" September 8, 2020 5.0 They have amazing support and are growing the product every day. I love how easy it is to engage with. I'm now able to connect with exponentially more prospects across all platforms than I was before. Pros My favorite part about outplay has to be in how it presents tasks that are due within their sequences. It allows you to send out tons of pre-made and customized templates very quickly and easily. Best part of all? Everything gets recorded to Pipedrive using Outplay's native integration. This allows for a high level view of what's going on in all my deals, while keeping contact data siloed between sales reps. Cons The learning curve when setting up the software was a bit tricky. The triggers and sequences are kept in a strange place and are not easily tested. Additionally, I had some trouble with parts of the pipedrive integration. All of this was not more than a minor inconvenience. Reason for choosing Outplay Better pricing, easier to use, better UI Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive's outreach tools are much more limited and inconvenient to use. They also do not allow for outreach on platforms outside email, SMS, and calling. Review Source EB Eli B. Customer Success Marketing and Advertising Used the software for: 6-12 months ### "Outplay Review" January 4, 2024 5.0 It was always great working with Outplay team. Their customer support team mainly Sreehari has been very helpful to all of our concerns. Pros They have the best customer service. We've tried other sales engagement tools but with Outplay, most if not all our needs were met. Cons Occasional delay in displaying responses. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Outplay Customer service and efficiency of the software Review Source Suraj S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Nothing slips through the cracks - Simple and efficient" June 15, 2021 5.0 Amazing experience. Especially the TAT w.r.t customer support. Pros 1\. Ease of use that helps in easy training of SDRs 2. Ease of implementation 3. Scalability 4. Amazing customer support Cons 1\. Data download and API can be better - Will help with better campaign analytics outside Outplay as reporting within Outplay is pretty basic. Alternatives considered [Mailshake](https://www.capterra.com/p/164705/Mailshake/) Reason for choosing Outplay Price and Inter sequence movement of prospects using Triggers. Switched from [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/)[Klenty](https://www.capterra.com/p/147408/Klenty/) For the reasons mentioned in the pros Review Source AN Anubhav N. Chief Marketing Officer Internet Used the software for: 6-12 months ### "Great software that does it job well" February 1, 2023 5.0 Amazing! I would recommend Outplay to anyone who is looking to get started cold outbound Pros \- Simple UI. Pretty straightforward to use. - They have all the features that you would require in a cold outbound software. Great reporting Cons \- They are still building a lot of new features that would make this a complete software. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Outplay Because it offered a better feature set at a fair price Review Source JK Jeff K. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "Great multi-channel outreach tool for recruiting firms" April 8, 2024 5.0 Been with Outplay for a few years and love how they continue to evolve the product. Support Team is really responsive. Pros Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. Sequences are really easy to build. Love how it integrates with Crelate for a consolidated view of our interactions. Cons While there are still enhancements they can make, it is a powerful tool for our firm. Review Source YN Yogesh N. Enterprise sales consultant Banking Used the software for: 6-12 months ### "My Outbound buddy" December 11, 2022 5.0 Pros Outplay helped me and my team set up the entire cadence in one place and also keep an accurate note of all my activities and the number of tasks I am supposed to do every da, Making my outreach quite effective. Cons They have a pretty simple user interface but sometimes I find it quite confusing so there is definitely a scope for improvement also on the email tracking feature, make sure it's 100% accurate. Review Source AN Anuja N. BDR Information Technology and Services Used the software for: 6-12 months ### "Be on top of your follow ups at the right time" July 31, 2022 5.0 Great Pros User experience is very good and they release new features time to time which is great. Cons sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel. Review Source DG David G. Ceo Marketing and Advertising Used the software for: 1-2 years ### "Outplay Revire" February 11, 2023 4.0 Overall it is a pleasant experience. I would recommend the product if I had someone who needed it. Pros The thing I like most about the software is their customer support and ease of use for most features. Their support team is really good at answering questions. Cons As with all software related services there is a fair learning curve associated with it. Review Source AW Alex W. Sales Rep Entertainment Used the software for: 6-12 months ### "Clean, Modern, and Super Flexible" May 21, 2021 5.0 Pros Outplay is seriously malleable and has a ton of convenient features we never got with other sales engagement platforms. Never thought I'd want to switch to another platform but once we got rolling with Outplay it was a breeze. Killer CS team and always quick to answer questions. Cons Like any platform, transitioning is a pain in the butt but the team at Outplay made it as smooth as possible. Review Source LD Lea D. Business Development Hospital & Health Care Used the software for: 6-12 months ### "Very useful for my day to day tasks" June 11, 2021 4.0 It has been a gamechanger! And the customer support \[SENSITIVE CONTENT HIDDEN\] is very timely, responsible, and easy to work with. Pros After developing the initial sequences and steps, it is like a machine. It saves me so much time automating daily tasks that I was doing manually previously. Cons There are still minor capabilities it does not offer yet, however, the customer service team does a great job at tracking ideas and comments from users and applies it to their additions. Review Source AF Aaron F. Accoutn Executive Restaurants Used the software for: Less than 6 months ### "Super streamlined" May 12, 2021 5.0 Great product. Solid, friendly support. Pros This platform is very intuitive. If you have any experience with sales-enablement software, using Outplay is a breeze. From the intitial demo and every day after, the team has been very professional and attentive. They are very receptive with feature requests (there is even a button under the user profile just for that). Too soon to say how quickly they can/will respond to my requests. But given the ingenuity of the product and level of support they provide, my hopes are high! Use it. Cons There are what I consider to be some fairly standard metrics that should be readily available but are not. The lack of those has not stopped me in my tracks. But having access to them would allow me to improvise and respond better to client engagement. But not a deal breaker. Reason for choosing Outplay Better features. Better tools. More intuitive UI. Review Source AT Alex T. VP Civil Engineering Used the software for: Less than 6 months ### "Easy to use and effective" August 18, 2023 5.0 Great Pros Very valuable, has changed my sales process and increased touch points. Looking forward to scaling this up further. Great support Cons Some complex language when setting up but customer support is there to help Review Source ED Ethan D. Data Analyst/BI Computer Software Used the software for: 1-2 years ### "Great services." August 12, 2021 5.0 Pros I love how easy it is to pick it up and use it. Cons i have no difficulty using outplay soo far, all good! Review Source JB Jason B. Owner Management Consulting Used the software for: 1-2 years ### "Superior service" August 2, 2021 5.0 Pros Intuitive interface yet customer service response very fast when I did need help. Cons Nothing, was just more robust than I needed. Review Source HT Harish T. Sales consultant Graphic Design Used the software for: 6-12 months ### ""User Experience"" May 24, 2021 5.0 The UX of the tool is one of the cleanest I've ever used and really optimized for productivity. Pros When it comes to automation, there are multiple custom fields that you can add and make your emails look really custom, and also the parameters and criteria you can set up are really well-thought. Cons Needs more options when it comes to filters. Review Source VP Varun P. Marketing Lead Computer Software Used the software for: 1-2 years ### "Great support" June 28, 2021 5.0 Pros I loved their receptiveness to feature requests and personalized approach to CS that stayed true despite fast growth Cons Integrations which they've been steadily adding (e.g. with Hubspot and Salesforce) Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[Salesloft](https://www.capterra.com/p/157977/Salesloft/) Review Source KS Katharina S. Business Development Information Technology and Services Used the software for: Less than 6 months ### "Outstanding Support" February 1, 2022 5.0 Pros The support they provide and the ease of use. And the whitepeper/content they provide. Cons Easy to use in general. Maybe in the beginning i was not seeing the auto email/manual email setting in a sequence, and i did not pay attention. Review Source JS Juli S. President Staffing and Recruiting Used the software for: 6-12 months ### "Great product" June 7, 2021 5.0 The team at Outplay is very responsive when you have questions as well. Pros This is a solid product for keeping in front of your customers and potential new clients. I love that it also fully integrates with our ATS. Cons It takes some effort to get it set up but once you have that, it's simple. Review Source AW Ameya W. Mid enterprise sales manager Information Technology and Services Used the software for: Less than 6 months ### "Great Support, User friendly and Effective!" May 28, 2021 5.0 Pros Quite easy to use, Quick onboarding, and user-friendly software. A very helpful support team that thinks with you and helps quickly. Cons Nothing as such should know what module connects with what. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.