# Page 2 | Outplay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Outplay the right Sales Engagement Platform solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201483/Outplay/reviews --- Outplay 4.7 (75) [View alternatives](https://www.capterra.com/p/201483/Outplay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Outplay ## Showing most helpful reviews Showing 26-50 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Bill S. Product Manager Management Consulting Used the software for: 2+ years ### "Excellent product and support" August 22, 2023 5.0 Hats off to \[sensitive content hidden\] and Outplay's stellar support! I was stuck with a feature issue and \[sensitive content hidden\] assistance was fantastic. His expertise and patience was impressive as he guided me through everything. Even shared tips to optimize my experience. The friendly vibe of the conversation was refreshing. Thanks to \[sensitive content hidden\] and Outplay, I conquered the challenge and feel more confident using the product. Their customer dedication is outstanding. I wholeheartedly recommend Outplay – \[sensitive content hidden\] and the team are top-notch! Pros Advanced triggers, cadences, customization, etc. Cons The documentation is sometimes confusing. Review Source JK Jeff K. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "Great multi-channel outreach tool for recruiting firms" April 8, 2024 5.0 Been with Outplay for a few years and love how they continue to evolve the product. Support Team is really responsive. Pros Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. Sequences are really easy to build. Love how it integrates with Crelate for a consolidated view of our interactions. Cons While there are still enhancements they can make, it is a powerful tool for our firm. Review Source JG Jorge G. Co-Founder & CEO Information Technology and Services Used the software for: 1-2 years ### "Great Software, Even Better CS" September 18, 2023 5.0 I'm a happy customer and would gladly purchase Outplay again. Pros This tool is extremely valuable. But what I like best are the super helpful "how to articles" and the super fast customer support that helps me resolve all issues wicked fast. Another perk is that Outplay let's me pay month-to-month, which is great for my start up where my license numbers are fluctuating regularly. This way I don't pay for un-used licenses. Cons The analytics aren't great, but then again you can leverage your CRM analytics to circumvent the issue. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Monthly vs Annual contracts Review Source EB Eli B. Customer Success Marketing and Advertising Used the software for: 6-12 months ### "Outplay Review" January 4, 2024 5.0 It was always great working with Outplay team. Their customer support team mainly Sreehari has been very helpful to all of our concerns. Pros They have the best customer service. We've tried other sales engagement tools but with Outplay, most if not all our needs were met. Cons Occasional delay in displaying responses. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Outplay Customer service and efficiency of the software Review Source DC Dione C. Sales Animation Used the software for: Less than 6 months ### "Great for prospecting" August 5, 2021 4.0 If it weren't for \[SENSITIVE CONTENT\] I would be lost. Now I really like Outplay and I have used Outreach before. I did not buy Outplay so I can't speak to cost and value. I am looking forward to the updates that are coming. I really like the tool for prospecting and for keeping on track with my prospecting sales activities. I would recommend Outplay. Pros It's very similar to Outreach. It is great for prospecting. It is not overly easy to master but our account manager \[SENSITIVE CONTENT\] has always been available to answer my questions and help me learn the software. Great for cold-calling. Great for keeping on track of prospecting sequences. Cons You cannot search or bulk edit by ANY field like salesforce or Outreach for example, you cannot ask Outplay "show me all contacts who are in Central time zone". Or "show me all the contacts who have X area codes. You also are limited on views. You cannot modify the views of what you want to see. I have been told this is on the roadmap. It would be nice if there was a service for cold-calling that changed your area code to the same area code as the person you are calling. Review Source BH Brenda H. GES Computer Hardware Used the software for: I used a free trial ### "It is a good product " May 20, 2024 5.0 Pros It has a Zoho integration and the team was very helpful Cons When mapping the fields the data type is very limited. Review Source EE Ela E. Team Leader, Business Development Marketing and Advertising Used the software for: 1-2 years ### "Amazing sales automation tool!" December 1, 2021 5.0 Pros Outplay is a fantastic sales automation tool. It has allowed us to promptly follow up on tasks with the additional automation aspect, making it much easier and faster. This platform has so many great features that we can tailor to whatever is needed, like building our sequences, triggers and it is allowing us to monitor most essential signals like clicks, opens, website visits, which is great for reporting. \[SENSITIVE CONTENT\], Outplay's \[SENSITIVE CONTENT\], is a great support and makes it a priority to resolve all of our questions promptly. I can happily recommend him and Outplay to any company looking for a reputable sales engagement platform. Cons I'd like to see some more interactive features in email templates, like inserting polls. Also would be good to be able to track when a prospect has been added to the sequence, with an exact day and month. Review Source KL Kieran L. Head of Outbound Sales Information Technology and Services Used the software for: 6-12 months ### "Up & Coming Sales Engagement Platform" September 6, 2023 4.0 Great experience so far. The customer success team is helpful and on the ball. Pros I like that Outplay's product and engineering team are constantly improving the product. Cons The activity and sales reporting features still need more work and optionality for proper analysis. Reason for choosing Outplay A combination of pricing and needs fulfilment. Review Source YN Yogesh N. Enterprise sales consultant Banking Used the software for: 6-12 months ### "My Outbound buddy" December 11, 2022 5.0 Pros Outplay helped me and my team set up the entire cadence in one place and also keep an accurate note of all my activities and the number of tasks I am supposed to do every da, Making my outreach quite effective. Cons They have a pretty simple user interface but sometimes I find it quite confusing so there is definitely a scope for improvement also on the email tracking feature, make sure it's 100% accurate. Review Source Robert H. Head of Channel Development Financial Services Used the software for: Less than 6 months ### "OutplayHQ - New User Feedback" January 5, 2023 4.0 Pros Automated lead engagement is fantastic, a little time consuming to set up but once its set up its superb. Cons The platform is not configured where you can use specific fields easily to create lists of leads easily you have to export sort and import. Review Source VR Verified Reviewer Sales Manager Computer Software Used the software for: 6-12 months ### "Essential & great-value tool for outbound prospecting" July 14, 2022 5.0 Pros The Onboarding and Account Management is really hands-on without charging extra for their time or effort. It is really reassuring to know if there is an issue you will not be lumped with a big bill at the end, to have it resolved. Also out-of-the-box integration with Salesforce was easy to set-up, intuitive to use. Cons This might apply to all software of this nature, but with the email trackings, it will pop-up as an 'open' email in the activity tracker if you were to open the email message yourself. Review Source Sam G. Head of Commercial Sports Used the software for: 6-12 months ### "Watch out Salesloft & Outreach" June 7, 2021 5.0 Brilliant! Pros So easy to use and get set up. All backed up by amazing Customer Support.....they actually care compared to certain other players in the market. Cons Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies. Have to switch it each time. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outplay Price and customer support. Review Source AN Anubhav N. Chief Marketing Officer Internet Used the software for: 6-12 months ### "Great software that does it job well" February 1, 2023 5.0 Amazing! I would recommend Outplay to anyone who is looking to get started cold outbound Pros \- Simple UI. Pretty straightforward to use. - They have all the features that you would require in a cold outbound software. Great reporting Cons \- They are still building a lot of new features that would make this a complete software. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Outplay Because it offered a better feature set at a fair price Review Source Anupreet S. Sales Director Computer Software Used the software for: 1-2 years ### "Brilliant tool, with amazing customer service " June 13, 2021 5.0 Our SDRs cannot do without it, its an essential tool in our sales armoury. Pros Ease of use (UI/ UX) Customer support Features and integrations Cons Nothing really- no cons, does the job well. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Reason for choosing Outplay Better customer service commitment. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 6-12 months ### "Great Customer Support" January 12, 2023 4.0 Pros Customer Support and are always here to solve our problems. Cons No Negative Filters, but they have alternatives that are the tags. Review Source NM Nick M. President Staffing and Recruiting Used the software for: 1-2 years ### "Great prgram/Great support" August 14, 2021 5.0 Great. Pros Makes automating outreach easy through their different media (email, text, phone, etc. A great program that gets better and better as they constantly add and improve the functionality. Cons No real negatives. I would recommend that anyone using the program take the time and have the focus to learn the features and understand the program. Like any other feature-laden product, it may appear a little intimidating, depending on your experience. Once you get into it, it is not complicated at all. Support is very responsive and patient Review Source AN Anuja N. BDR Information Technology and Services Used the software for: 6-12 months ### "Be on top of your follow ups at the right time" July 31, 2022 5.0 Great Pros User experience is very good and they release new features time to time which is great. Cons sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel. Review Source Roberto C. Sales Dev Financial Services Used the software for: 1-2 years ### "Awesome Outreach" March 24, 2021 5.0 Reaching out to potential customers is hard and messy. This tool makes it easy and clean. Pros It is really easy to use and it has everything you may need for outreach Cons I live in Mexico and you cannot get a Mexican phone number yet. Integrating with piesync and zapier would be awesome too. Review Source JM Jason M. Territory Manager Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic product and support" August 10, 2022 5.0 this is a 5 star product all the way, and one that smashes all the competition out of the park Pros This is THE most modern and user friendly sales engagement platform available. It super easy to use, with excellent analytics and setting options Cons Sometimes delivery is delayed due to sending limits, however sending limits have not been reached Alternatives considered [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/) Reason for choosing Outplay simple, easy to use with many more functions than the competition, also more great features coming in the future Review Source VR Verified Reviewer Head of Buisness Development Sports Used the software for: 6-12 months ### "Great value for small start up! " August 14, 2021 5.0 Great! I'd highly recommend for any small start up that is looking for a great email sequencer! Pros I enjoyed how easy it was to use when it came to building sequences. The analytics were also very helpful too. The Outplay team were also a highlight, they were easy to work with and incredibly knowledgeable. Cons It was a bit tricky at first to figure out how it connected with Pipedrive, however Outplay's service team was fantastic to work with. Review Source VB Vishnu B. Associate - Sales & Strategy Insurance Used the software for: Less than 6 months ### "Sales engagement made easy" November 1, 2022 5.0 It is very helpful in engaging with prospects and easy to track the activities. Reports feature is very good. Pros The simple and easy process to set up sales campaigns and monitor their performance. Helpful for team management. Cons There is no cons as of now. It is a very good tool. Review Source DG David G. Ceo Marketing and Advertising Used the software for: 1-2 years ### "Outplay Revire" February 11, 2023 4.0 Overall it is a pleasant experience. I would recommend the product if I had someone who needed it. Pros The thing I like most about the software is their customer support and ease of use for most features. Their support team is really good at answering questions. Cons As with all software related services there is a fair learning curve associated with it. Review Source VR Verified Reviewer Business development manager Market Research Used the software for: Less than 6 months ### "Great! " July 23, 2022 5.0 Pros That I can track any e-mails, easy for new employees that are using this software, great costumer services Cons So far nothing, but if anything comes up, I will talk with costumer services. Review Source VR Verified Reviewer Managing Director Management Consulting Used the software for: 6-12 months ### "Outplay is a good sales enablement tool if you are starting out" May 3, 2022 5.0 Pros Easy to set up, easy to create templates Cons I wish there were options for personalizing emails within a sequence Review Source SB Shresth B. Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Outplay review " April 26, 2022 3.0 I use Outplay for Outbound Sales. I recently switched from Apollo.io. My initial impression is an unfavorable one. I've found it difficult to prospect and add leads onto Outplay. Pros It provides sufficient analytics that allow you track your sales performance. The tasks dashboard allows you to understand how prospects are engaging with your emails in real-time. Cons I'm still a new user but here are some of the things I dislike about Outplay Lack of integration with Sales Nav - having to import prospects into Outplay with an Excel sheet is extremely frustrating. Software is clunky (sometimes) - I've had to wait for longer than usual for screens to load. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Apollo offered a lack of Sales Analytics Review Source Similar Products Featured