Average Ratings

2 Reviews
  • 1.5 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Travel UCD
  • www.tourcms.com
  • Founded 2002
  • United Kingdom

About TourCMS

TourCMS is a web-based reservation system designed for specialist tour and local activity operators. Take bookings online (on your own website) and distribute to leading travel websites. Priced on a low monthly fee. Sign up for a free trial online.


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TourCMS Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management
  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

TourCMS Reviews Recently Reviewed!

Very archaic system. Even the simplest things are time-consuming to set up

Nov 16, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day.

Cons: Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so.

Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range.

It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late.

Disapponting

Dec 30, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not recommended.

Cons: Mobile interface user unfriendly. Customer service, I received only partial answers, so had to send another email. Inefficient communication. The first reply received after 5 days.

Overall: I have signed up, first for trial and later on as paying customer. The trial does not give you all the functionality, just overview. When I upgraded my account, I did set up the tours, and I had few questions. It took 5 days to receive a reply! In addition, it was an only partial reply. Many people these days use mobile devices to make bookings, it is not mobile friendly. Rather outdated software. Look around, plenty of options that have integration with Expedia, Viator and similar features.

Recommendations to other buyers: Try newcomers, as new software developed in recent years, offer the modern look, features, and seamless integration.