Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
TourCMS is a web-based reservation system designed for specialist tour and local activity operators. Take bookings online (on your own website) and distribute to leading travel websites. Priced on a low monthly fee. Sign up for a free trial online.
Provider
Travel UCD
Located In
United Kingdom
Foundation
2002
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Videos, Documentation, Webinars
Support
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support
Reservation, content, and customer relationship management solution developed for small to mid-size businesses with features such as multi-language support, reporting, tracking, billing, & more.
Content Source: TourCMS
Based on other buyer's searches, these are the products that could be a good fit for you.
TourCMS Reviews
"Very archaic system. Even the simplest things are time-consuming to set up"
Pros: It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day.
Cons: Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so. Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range. It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late.
"An overall good booking system with some faults"
Overall: In general, we used TourCMS as a part of a larger service connecting to more providers and, from my personal experience with it, it was overall okay, but with a very dated UI and some availability issues.
Pros: The sheer amount of tours offered through the system, and ease of API setup.
Cons: A very dated UI and some issues with availability.
"Okay booking system with dated interface"
Overall: We used it to book tours in various European countries through an API. It performed well, but sometimes created issues that were breaking the workflow of the system we had in place.
Pros: TourCMS have a lot of tours in the countries we were interested in. They also have a relatively stable API that we used.
Cons: The UI is horribly dated and looks like something from 15 years ago. It also had issues with availability - we would get an all clear to book a tour through the API and then the tour would be unavailable. It created extra work for the CS department.
"Old UI but still works well"
Overall: We used TourCMS when setting up booking systems for our clients who ordered tour booking solutions. TourCMS was one of our to-go systems because they support Grayline which is a big name in tourism, and a must-have. Integrations were simple, API was easy to understand, and the bookings were easy to make. All in all, if you want to connect to great operators and need an API system to do it, TourCMS is the one you want.
Pros: TourCMS works with operators we wanted to work with, including Grayline, which nudged us to work with them when setting up booking systems for our clients. I love the fact that TourCMS never created any issues for us with their API bookings and that every booking went through without a hitch.
Cons: The user interface feels as if it wasn't refreshed for the last 10 years. Despite that, everything works as expected and, as we mostly used the API anyway, it is hard for me to find a fault in TourCMS.
"Good system"
Overall: Is a very good system to use when you offer ground transportation services, this is one of the few systems that have that area very well developed and make it easy for us to use it
Pros: Easy to manage inventory, close dates, bock out several dates at once, duplicate products is very easy.
Cons: Too many steps to create a single product, is not very easy and need to keep going to the guide to be able to create the product, when you are not familiar with this type of systems it makes a little harder to use it
