# TourCMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TourCMS the right Reservations solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20150/TourCMS/reviews --- TourCMS 3.2 (9) [View alternatives](https://www.capterra.com/p/20150/TourCMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of TourCMS Ease of use 2.7 Customer Service 3.3 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Very archaic system. Even the simplest things are time-consuming to set up" November 16, 2017 2.0 Pros It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day. Cons Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so. Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range. It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late. Review Source VR Verified Reviewer Tech Support Information Technology and Services Used the software for: 2+ years ### "An overall good booking system with some faults" January 7, 2021 4.0 In general, we used TourCMS as a part of a larger service connecting to more providers and, from my personal experience with it, it was overall okay, but with a very dated UI and some availability issues. Pros The sheer amount of tours offered through the system, and ease of API setup. Cons A very dated UI and some issues with availability. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Review Source James L. Technical Advisor Leisure, Travel & Tourism Used the software for: I used a free trial ### "Misleading Website — Hidden Requirements for API Access" March 10, 2026 1.0 Our overall experience was extremely frustrating. Their website clearly advertises a €45/month basic plan and indicates that API access is available for operator accounts. Based on that information, we spent a weekend building an API integration. When we reached out to onboard, they began screening us for additional information and then told us we would need to push at least €500k in revenue through the platform before they would consider onboarding us. This requirement is not disclosed anywhere on their website. If there are minimum revenue thresholds or restrictions for API access, they should state that clearly upfront. Instead, their current messaging led us to invest development time based on information that turned out to be misleading. Pros The documentation looked clear at first glance and suggested that API access was available with the basic plan. Cons Their website clearly advertises a €45/month basic plan and states that API access is available for operator accounts. Based on that information, we spent the weekend building an API integration. After reaching out to onboard, they suddenly started screening us and informed us that we would need to push at least €500k in revenue through the platform before they would even consider onboarding us. None of this is stated on their website. If there are minimum revenue requirements or restrictions on API access, they should clearly disclose that upfront instead of advertising a low-cost plan and open API access. This ended up being a complete waste of time and development effort on our side. They seriously need to update their website and be transparent about their requirements. Review Source BT Boris T. Manager Information Technology and Services Used the software for: 6-12 months ### "Old UI but still works well" March 10, 2021 4.0 We used TourCMS when setting up booking systems for our clients who ordered tour booking solutions. TourCMS was one of our to-go systems because they support Grayline which is a big name in tourism, and a must-have. Integrations were simple, API was easy to understand, and the bookings were easy to make. All in all, if you want to connect to great operators and need an API system to do it, TourCMS is the one you want. Pros TourCMS works with operators we wanted to work with, including Grayline, which nudged us to work with them when setting up booking systems for our clients. I love the fact that TourCMS never created any issues for us with their API bookings and that every booking went through without a hitch. Cons The user interface feels as if it wasn't refreshed for the last 10 years. Despite that, everything works as expected and, as we mostly used the API anyway, it is hard for me to find a fault in TourCMS. Review Source JB Jacqueline B. sales manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good system" November 26, 2019 4.0 Is a very good system to use when you offer ground transportation services, this is one of the few systems that have that area very well developed and make it easy for us to use it Pros Easy to manage inventory, close dates, bock out several dates at once, duplicate products is very easy. Cons Too many steps to create a single product, is not very easy and need to keep going to the guide to be able to create the product, when you are not familiar with this type of systems it makes a little harder to use it Review Source VJ Viktoria J. Customer Support Information Technology and Services Used the software for: 2+ years ### "Okay booking system with dated interface" January 22, 2021 3.0 We used it to book tours in various European countries through an API. It performed well, but sometimes created issues that were breaking the workflow of the system we had in place. Pros TourCMS have a lot of tours in the countries we were interested in. They also have a relatively stable API that we used. Cons The UI is horribly dated and looks like something from 15 years ago. It also had issues with availability - we would get an all clear to book a tour through the API and then the tour would be unavailable. It created extra work for the CS department. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Review Source SR SALH R. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent product" February 8, 2018 5.0 Pros Great technology with so many different options ! Easy API for integration with other systems. Great documentation available on line ! Cons Sometimes you get lost in all the possible switches and parameters. The administration interface is old and messy, needs a better organisation. Review Source BF Bibiana F. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Disapponting " December 30, 2016 1.0 I have signed up, first for trial and later on as paying customer. The trial does not give you all the functionality, just overview. When I upgraded my account, I did set up the tours, and I had few questions. It took 5 days to receive a reply! In addition, it was an only partial reply. Many people these days use mobile devices to make bookings, it is not mobile friendly. Rather outdated software. Look around, plenty of options that have integration with Expedia, Viator and similar features. Pros Not recommended. Cons Mobile interface user unfriendly. Customer service, I received only partial answers, so had to send another email. Inefficient communication. The first reply received after 5 days. Review Source XF Xavi F. CEO Sports Used the software for: I used a free trial ### "Practical and useful if you want to save time" September 9, 2018 5.0 Even the price is fine if the free trial becomes small for your company. Pros As a tour operator travel reservation software it's so useful managing databases. Cons The interface is a little bit old fashion, but for booking managing is not a huge problem. Review Source Similar Products Featured ## Related categories [Tour Operator](https://www.capterra.com/tour-operator-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.