# Maidily Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maidily the right Maid Service solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201538/Maidily/reviews --- Maidily 4.8 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Maidily Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews mr mike r Office techConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “It has so much potential to be great at a great price, unfortunatley my opinion is they have quite a bit of work to do to get there.“ May 6, 2025 SS Srishti S EngineerComputer Networking, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They are incompetent upon the commitments they made to lure us in paying advance money“ June 9, 2025 PO Patrick O Co-ownerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The UI is easy to navigate and has a clean look.“ December 26, 2022 HM Heidi M General ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The best part of this software is the customer service. “ October 2, 2021 HM Heidi M General ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It is very similar to other software programs but the customer service is above and beyond. “ October 2, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jan R. Graphic designer Design Used the software for: I used a free trial ### "Great value management software for cleaning oriented businesses" May 8, 2021 5.0 Pros The software is very easy to use, its design is clean, intuitive with a focus on simple UX to streamline workflow processes. It covers all the basic needs for a cleaning-service oriented businesses. Also, the dev team updates frequently, hard at work at bringing in new features, often those requested by its users. Cons The user base is not as populated as other competing software suites, but the advantage of this is that more care and attention is given to current users by the dev team. Review Source KL Kevin L. Owner Facilities Services Used the software for: Less than 6 months ### "Let me do the heavy lifting for you! Maidily is KING! Let me tell you why! " April 13, 2021 5.0 We have a startup cleaning business my partner and I have MAJOR plans for. I needed a platform that will be with us through our early stages to the big leagues we are confident our business will be one day soon. \[SENSITIVE CONTENT HIDDEN\]offered the most incredible CS before we invested a dime with this company. You simply do not see this level of support without someone who is incredibly passionate about his OWN company and the direction he and his team are headed. Features are of course important, but the only thing more so is the people behind those features. This is a great group to be a part of and I am so excited to see their growth along with ours in the coming years. Pros The cleaning industry is going through a revolution and companies like Maidily are pioneering the new cleaning frontier! Gone are the days of multi-step processes to schedule a home cleaning, Maidily has simplified the process by allowing for online booking easily from your site. I speak so passionately because of my experience FOR MONTHS reviewing other platforms and ultimately see Maidily come out on top. Constantly being improved, you can set hourly booking, flat-rate, schedule in teams, grab a custom SEO optimized website (AND HAVE THEIR TEAMWORK WITH YOU TO SET UP!), mobile-optimized for your cleaning professionals on the field, run discount and promotions to mitigate cart abandonment, and much, MUCH, more! Last, the value is unparalleled! I challenge you to find a better-priced software that has, more capabilities (Spoiler Alert: There isn't one!!!) Cons Maidily is a young stud in the cleaning industry and always still improving. If you need something in your business Maidily has yet to develop, just reach out to their team! Mony and the gang at Maidily LISTEN to their clients. Some people have doubts about not going with the big names out there (ME INCLUDED), but I can assure you will not be disappointed. There are some features, like a mobile application (Although Maidily is mobile optimized!) and a customer portal that is still not available, but I have not to doubt Mony and the team are cooking up new goodies for our cleaning business owners in the near future. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing Maidily Remember, the best software is the one you USE. Select software that you feel most comfortable with and will fully take advantage of. For us that answer was MAIDILY! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) This was the initial company I selected for our business. What made me switch is where and my partner see the cleaning business headed. We believe (especially post COVID) the cleaning industry will need to be more streamlined. Instead of a multi-step process of phone and in-person meetings to agree on a price, Maidily offers online booking and a streamlined process to SCALE. You cannot SCALE what you do not measure, and the Maidily way is much better positioned to handle our coming growth. Review Source mR mike R. Office tech Construction Used the software for: Less than 6 months ### "Very little customer service" May 6, 2025 1.0 I would try again in 1-2 years but there is to many bugs and not enough staff to fix issues or respond to issues Pros It has so much potential to be great at a great price, unfortunatley my opinion is they have quite a bit of work to do to get there. Cons customer service is atrocious from the time it takes to get response back to actually being able to fix it. They only allow you to fix employees clocking error by duration not time. the sales numbers and tax numbers are not always accurate. Jobs just disappear or double and triple up. the text notifications would send cancel requests to clients... there is more Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) more features provided by Maidily to simplify our work load from accounting point of view Review Source PO Patrick O. Co-owner Consumer Services Used the software for: Less than 6 months ### "Value and Best Features " December 26, 2022 5.0 As far as customer service out of the major field service managements software's for cleaning they blew the competition out of the water. I researched similar softwares for weeks and feel so lucky that we have discovered Maidily. Pros The UI is easy to navigate and has a clean look. They are loaded with a ton of features that if you have done your research realize many similar products are nickel and dimming you for less. Cons They could use a some better marketing analytics and built in campaigns, text/file messages (coming), and maybe a small update to show IC invoices marked as paid. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/)[ConvertLabs](https://www.capterra.com/p/238498/Convertlabs/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing Maidily They offer you more features and better pricing than most of the other companies. Their customer service was top notch and they were the most responsive to answer all my questions. Review Source BT Britton T. Manager Consumer Services Used the software for: Less than 6 months ### "Easy to Use and Affordable; Great Alternative to More Expensive Options" September 7, 2021 5.0 As a first-time business owner, I was intimidated by other solutions out there. I felt like I took a chance with Maidily and it's definitely paid off. Maidily's \[SENSITIVE CONTENT\], is light-speed in regards to his responses and fixes on anything related to the product. The software is set-up in such a way that you can import all your company data, customers, cleaners, etc. into it within a matter of 1-2 hours. It took me a bit longer to setup, but that's because this is my very first go at anything cleaning related. I recommend Maidily for new businesses and those that are already established, but looking for a more streamlined and modern-looking solution. Pros Rich customer data collection that is useful for the cleaners before the clean, and then for customer service after the clean. Easy, no-BS pricing system and extras. Easily add/remove/tweak extras and optional services easily. Ability to quickly add cleaner profiles and customers. To set up a new company using this software, from top to bottom (cleaner to customer) it would only take a matter of 1-2 hours of your time. Once it's set, it's done. Cons \[SENSITIVE CONTENT\], advised he was actively working on this, but more robust online payment options (hourly vs. sq footage vs. rooms only). Knowledge base could be beefed up with more use cases. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing Maidily Excellent product support and the modern, no-nonsense look and features. Review Source NM Nathaniel M. Owner Hospitality Used the software for: I used a free trial ### "Great product" October 28, 2021 5.0 Great product and look forward to using it more Pros The ease of use. Took me about 15 minutes to feel comfortable to navigate, edit sqve things. I made a ghost listing (just my own information) to practice editing with, and my God it was easy to do Cons The book keeping embedded I found to be a bit hard to edit to fit my brand. Not talking about the calculations..those are amazing. Being able to change more than 2 colors would be helpful as my colors don't match the trust badges so it definitely stands out. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing Maidily Free trial. Makes it easier to find our what I like and don't like Review Source TT Tye T. Owner Consumer Services Used the software for: Less than 6 months ### "Great Customer Support & Features - Affordable!" October 7, 2020 5.0 Overall its been amazing, the \[SENSITIVE CONTENT HIDDEN\] has been very helpful and the support behind the product has been 2nd to none (from the others I tried). I'm very excited about the things that the Maidily team is working on for the future! Pros Its been very user friendly, beautiful interface. I'm a sole prop business (only me working) so in an attempt to grow I've been trying to get myself organized, Maidily has been super helpful. Once I get my website up I'll be looking forward to using their checkout forms. Love the analytics! Cons There could be more features - some similar software's have a bit more features (higher price) but it seems like they are working on releasing new things every month (or it seems like it). Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reason for choosing Maidily More of a connection to the company - personal conversations with the \[SENSITIVE CONTENT HIDDEN\], the support, the help in using it. Review Source SS Srishti S. Engineer Computer Networking Used the software for: Less than 6 months ### "Bad services" June 9, 2025 1.0 Worst experience ever Pros They commit on price they can not deliver. They always have shortage of staff. Unprofessional staff leave without replacement. They take advance yearly service charge but honestly it’s waste of money 3-4 months have been so pathetic Cons Staff who handles the employees. They are incompetent upon the commitments they made to lure us in paying advance money Review Source MR Mark R. Owner Consumer Services Used the software for: I used a free trial ### "Great Solution, Great Team" July 14, 2024 5.0 The communication was great and they make themselves available to you and care about your business. When I first looked at this software my company was still in its infancy and I was still in the information gathering stage. After looking at other software solutions and seeing their complicated setups and lack of customer service I came back to Maidily. Take my word for it. This is a great solution and they are always looking for ways to improve it even more. Pros The ease of the system, the ease of setup and that it was created by someone who owns a cleaning Company. Great customer service Cons I didn’t have any issues. It’s a great solution for a cleaning business they are open to and implement good suggestions. Review Source ER Emily R. Owner Consumer Services Used the software for: 6-12 months ### "Game Changing Software-Designed for Cleaning Service." March 9, 2022 5.0 Pros The Cleaning Industry is so unique-you need a software tailored to meet the specific needs of the industry. I tried and researched many other softwares before finding Maidily and there were specific features I wanted but just couldn't find. I have found ALL of the features I wanted on Maidily. Automatically Recurring Booking, with discounts for subscribing. Easy to set up and adjust pricing, with upfront quotes on your website (If you want that-you can also set it up to request a quote) I even built my website through Maidily and have the booking calculator on the front page of my site. The team at Maidily is so friendly and responsive. They’re always adding more features, increasing the value of the tool. I could go on and on but to sum it up-I couldn’t be where I’m at with my cleaning service without Maidily. Cons Some of the features haven't been very useful to me but they have lots of articles on their help tab for learning how to use/optimize the software and if you have any questions, the team is readily accessible. Review Source DT Daisy T. Small Business Owner Environmental Services Used the software for: Less than 6 months ### "Great for Maid Service Businesses!" February 8, 2021 5.0 I love the Maidily products, and the \[SENSITIVE CONTENT HIDDEN\] is very responsive. I'm confident that my business will do well with the help of Maidly. Pros The software makes it easy to book clients, organize your business, and your employee work schedules! Cons The messaging integration challenged me a bit, but \[SENSITIVE CONTENT HIDDEN\] is very helpful, so I have no worries. Review Source FH Fred H. Owner Consumer Services Used the software for: 1-2 years ### "Best software for cleaning business" March 14, 2022 5.0 Awesome! Pros Maidily has changed an aspect of our lives! They basically provided us with an all in 1 solution to start a cleaning business – from the website, the booking page, and finally to the management/scheduling component within Maidily! The entire team has been CRAZY helpful with not only showing us how to use Maidily but also helping us grow our business (where to advertise, how to set up Yelp, Thumbtack and so on) – absolutely the best customer support I’ve ever received, anywhere. It’s not just about support either – they are constantly releasing new features – I mean weekly! Its not just random features…its features that get recommended or asked by customers. I mean I cant say enough positive things about them. If you own a cleaning business or are planning to start one – Maidily is all you need, seriously. Cons I want to be able to create jobs a lot quicker - hopefully they come out with something to make the process quicker. Review Source AB Andre B. Business Owner Hospitality Used the software for: Less than 6 months ### "Very satisfied professional cleaner" May 22, 2022 5.0 I’m extremely happy with the software Being a professional cleaner has transformed my business making it much more easy for me to operate when the business much more smoothly. Pros I’m a professional cleaner I’m not really into software much so this made it very convenient and very easy for me to understand and manage I can’t Emphasize that enough I would recommend the Southfield any beginner and Professional software users Cons Let me be Honest with me the software is very easy to use extremely helpful. Reason for choosing Maidily Pricing was extremely important and understanding the Software made it even more easier to choose. Review Source AV Amy V. CEO Consumer Services Used the software for: I used a free trial ### "Review of Product & Service" November 24, 2020 5.0 OVERALL, i am very pleased with Maidily and I think the price is amazing since we are getting a lot for just starting out in the industry. Pros I love that the system allows my clients to choose their own bookings, this has increased my time and clients love being able to clearly see the price up-front before booking a cleaning. Cons 1\. I would like to have a QuickBooks Integration into the payment system, as I'm now having to use a third party and then using QuickBooks...too many processes for getting paid. 2. I would also like to be able to add multiple maids to the cleanings since I send my maids out in teams. 3. I would also like to have more control over my calendar settings in the scheduling setting view, to block off days no-one is working, etc. 4. I would like to be able to have an option where i can have bookings happen every three weeks, not just every four weeks, or bi-weekly... 5. Also in the calendar view, I MUST have all the bi-weekly and monthly bookings placed in the calendar IMMEDIATELY, not just after they pay, it has created a problem with scheduling for future dates in the months ahead...there has to be a way for the bookings to at least show-up on the calendar but be greyed out if they are not active yet, but to at least show-up. 6. An option to have the booking emails send a calendar invite to our iPhone calendar or Google calendar. Reason for choosing Maidily AMAZING Software....we are excited to grow with Maidily. Thank you!!!! Review Source RE Ralph E. Owner Individual & Family Services Used the software for: 1-2 years ### "User" November 10, 2022 5.0 Overall, I really like this software. The owner and project manager are nice folks. After you get the site looking the way you want, it's easy to manage. Pros I like how the software continue to improve with new features. It is user friendly. I also like how the user can customize their own contents. The layout is pretty nice as well. Cons There is only one person assigned to help customers. Any modifications has to be emailed and forward to the software team for execution which can take a few weeks to complete. Review Source TE Troy E. Owner Consumer Services Used the software for: Less than 6 months ### "Amazing Customer Support!" January 12, 2022 5.0 Pros I'm not the most technical person so Maidily was the perfect option for us to get online. If I can use this, anyone can. The \[SENSITIVE CONTENT\] actually jumped on a call with me and showed me how to use everything! They really care about their customers. Cons It was a bit intimidating when I initially signed up because it seemed like a lot to set up, but as I went through each step it got much easier. I don't really have anything negative to say, they helped me set everything up and it works so I can't complain. Reason for choosing Maidily I liked that Maidily is actually owned by a real cleaning business owner and he uses his own product as a customer. Makes me feel confident about using it for my own business. Review Source SP Seth P. Owner Consumer Services Used the software for: Less than 6 months ### "The Only Software Your Cleaning Service Needs" June 24, 2021 5.0 Maidily is instrumental in our booking process and our job management. The software makes both of these things incredibly easy which means I have more time to work on the business instead of fiddling with our SOPs. Pros The greatest thing about Maidily is that everything is easy and straightforward. There aren't any surprises, and everything does exactly what you think it does. For those who aren't incredibly tech savvy it's a godsend. Cons I have yet to find a single thing I don't like about the software. It's very well done. Review Source SB Savannah B. Customer Success Manager Chemicals Used the software for: 6-12 months ### "Reliable" April 22, 2022 5.0 Overall, my experience with Maidily has been great! Very well thought and developed. Pros Maidily is easy to use and navigate. Very reliable and quick to book an appointment. Cons Sometimes, the features do not work properly, but the software team is right on it to correct any issues. Review Source PR Pat R. Owner-operator Utilities Used the software for: Less than 6 months ### "No more pen and paper." October 24, 2022 5.0 I spend so much time calling customers and letting them know my availability, now I can invite them to the customer portal. Pros Scheduling, invoicing and time tracking in a single place is the best! Cons I couldn't schedule customers that leave near by each other. Systems did not recognize they were in the same building But, team is already working on a solution. Review Source EZ Ella Z. Business owner Consumer Services Used the software for: I used a free trial ### "Amazing " November 10, 2022 5.0 The software save me lots of time with invoicing and scheduling, love it! I can not have more time to spend with family, thanks to Maidily! Pros For now, I like batch invoice function and can add a recurring job from past date. Cons Working time can only be 9 hours. Job duration has some error. Review Source SR Sarah R. Account Executive Computer Software Used the software for: Less than 6 months ### "Best Cleaning App" June 14, 2022 5.0 Very Satisfied Pros Super useful, quick and easy to use. Love how time saving can be and how much it is automated. Cons All good, the team also supper supportive. Made all the integration and everything super easy. Review Source JM Jessica M. onwer Consumer Services Used the software for: Less than 6 months ### "Excellent Program" August 3, 2021 5.0 Easy software to manage Pros \[SENSITIVE CONTENT\] was very informative and helpful about the software Cons no issues at all, the only issue is filling out the review form. It's a little complicated Reason for choosing Maidily It looks easy to manage and the designs and how they set it up were easy to use. Review Source HM Heidi M. General Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Maidily review" October 2, 2021 5.0 fantastic customer service! Pros The best part of this software is the customer service. It is very similar to other software programs but the customer service is above and beyond. The \[SENSITIVE CONTENT\] is very involved and willing to help when you need it. Cons there are a few extra steps in getting to where you need to be on the app but already seeing improvements as it becomes more established. Reason for choosing Maidily customer service Review Source PP Philip P. Owner Business Supplies and Equipment Used the software for: Less than 6 months ### "So Far Gream" July 19, 2022 5.0 Pros I like how easy it is to navigate. Love the Customer Service Still learning so will give more accurately later down. Cons Nothing so far, Nothing really else to say as I am still new to this platform Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing Maidily Price Review Source TP Tristan P. UX Designer Design Used the software for: Less than 6 months ### "A great new solution to an old problem" March 11, 2020 5.0 Great experience working with the team. From our initial concept meetings, to low fidelity wireframes, and to prototyping, it was great working with such a passionate bunch of folks who were purely interested in bettering the experience of their users. Pros I love how intuitive and easy Maidily is to use. From the moment a user logs in, each piece of functionality is accessible within a few clicks. Cons I love how niched down the product is, exclusively servicing the house cleaning industry. However, I hope at some point in later versions they decide to open it to other industries. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.