# CallMyDoc Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CallMyDoc Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more. Source: https://www.capterra.com/p/201547/CallMyDoc/reviews --- # CallMyDoc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallMyDoc ## What is CallMyDoc? CallMyDoc is medical call management software from Sphinx Medical Technologies. The software handles patient calls for medical practices, replacing traditional answering services and voicemail. When a patient calls, CallMyDoc notifies on-call doctors, displays patient information and call details, enables call-backs within the app, and tracks tasks and cases on a dashboard. - Real Results for Medical Practices: Cut front-desk phone volume in half, Faster patient response times — minutes, not hours, 3× improvement in after-hours resolution, Reduce no-shows by up to 60%, Powered by 26+ million real patient calls - Getting Started: Free 30-day trial, No-disruption phone system integration, Minimal staff training, 100% Configurable workflows and call flows - Schedule a demo: callmydoc.com/meetings/csilva2/30-minute-demo ## What is CallMyDoc used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallMyDoc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.callmydoc.com&name=CallMyDoc) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallMyDoc 4.7 (15) VS. [### Klara](https://www.capterra.com/p/203066/Klara/) [4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.8 (211) Value For Money 4.7 (15) Value For Money 4.5 (201) Customer Service 4.6 (15) Customer Service 4.5 (206) ## CallMyDoc alternatives Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (855)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [4.3 (166)](https://www.capterra.com/p/131633/Phreesia/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131633/Phreesia/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [View all alternatives](https://www.capterra.com/p/201547/CallMyDoc/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Messaging 4.9 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Communicate using messages within the system Patient Records Management 5.0 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Mobile Access 4.8 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Portal 4.9 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. Scheduling 4.9 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Appointment Scheduling 5.0 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Schedule appointments via a calendar CallMyDoc 10 features Schedule appointments via a calendar Communicate using messages within the system Access software remotely via mobile devices Track and organize online shifts Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Plan availability and assign specific time slots for tasks and resources Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.7 (15) ### Starting price Contact vendor for pricing Free trial available Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ EMR Software](https://www.capterra.com/p/113468/EMR-Software/)[ TouchWorks EHR](https://www.capterra.com/p/216493/TouchWorks-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (15) 4.6 Based on 15 reviews ## User reviews Overall rating 4.7 Based on 15 reviews Filter by rating 5(14) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JN Jose N. Owner, Manager Hospital & Health Care ### "CallMyDoc - a complete call management solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Carl Silva (the head honcho) has been wonderful to work with, he has set up the system to do exactly what we need and remains available to help set it up when we expand our use. After hours technical support was very responsive the only time we needed to make contact. Pros CallMyDoc has replaced my human answering service. It effectively triages my patient calls, it handles my hospital calls, it lets me send customizable automated responses when appropriate and documents everything to my EMR automatically. No more interruptions when not on call - we set up the call schedule and it's followed to the letter. It even lets my patients modify their appointments through its interface. Unlimited dashboards, unlimited phone numbers for access plus it can be set up to handle busy signals and to answer anything that rings over a set amount of times. My covering call partners can use the app for my patient calls. 30 languages available, auto AI translation of messages; never going back to a traditional answering service. Cons Very minor peeve - the PIN to log in to the mobile app should be entered via touchpad instead of dials. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Carl S. IT Management Medical Practice ### "From Missed Calls to Fully Managed Patient Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 CallMyDoc has materially improved our operational efficiency. We’ve reduced front desk workload, eliminated voicemail backlogs, and ensured every patient interaction is captured and routed appropriately within our EHR. The platform delivers measurable ROI by replacing manual processes with consistent, automated workflows. Pros CallMyDoc took a huge burden off our front desk. We’re no longer overwhelmed with constant phone calls. We finally have peace of mind after hours—patients are always handled, and nothing gets missed. Plus, every call is documented and routed directly into the patient chart. No more manual entry. This means that Patients get immediate responses instead of voicemail. That alone has made a big difference. Cons Getting everything configured with our phone system and workflows took some time upfront. Getting everything configured with our phone system and workflows took some time upfront. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Julie F. Chief Medical Officer Hospital & Health Care ### "Improving Communication and Call Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 The platform has helped bring more structure to patient communication, particularly in managing incoming calls and documenting interactions. It supports better coordination between departments and helps ensure patient concerns are addressed in a timely manner. Pros What stood out most to us was the improvement in how patient calls are handled. Calls are directed to the appropriate teams more consistently, which helps reduce delays and missed messages. Having a clear record of call interactions has also been helpful for follow up and coordination between clinical and administrative staff. Cons There was a brief period where staff needed time to become familiar with the workflow. Once the team understood how the routing and documentation worked, the process became more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Senior Product Manager Hospital & Health Care ### "Practical Communication Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2026 The platform delivers on its core purpose and integrates into existing processes without disruption. From a product leadership perspective, I value solutions that are focused and practical, and Callmydoc fits that description. Pros It addresses a clear need without unnecessary complexity. Implementation was manageable, and the interface is intuitive enough that adoption across teams did not require heavy training. It provides a structured way to handle patient communication while maintaining visibility across the organization. Cons There are areas where additional customization options could further improve flexibility, particularly for teams that like to tailor workflows. That said, the core functionality works reliably. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Debra G. Clinical Quality Specialist Hospital & Health Care ### "Improves Communication Consistency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 The platform supports more organized communication and provides an added layer of accountability in managing patient interactions. Tools that promote consistency and documentation are valuable, and Callmydoc has contributed to that in our setting. Pros CallMyDoc has provided a structured way to document and manage follow-up interactions. It helps reduce gaps in communication and supports better visibility into how patient inquiries are handled. The platform is straightforward and integrates well into existing processes without requiring significant workflow changes. Cons As with any system implementation, there was a short adjustment period while staff became familiar with the process. Clear internal guidelines helped address that quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jennifer H. Registered Nurse Hospital & Health Care ### "Very Helpful for Daily Patient Follow-Ups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2026 My experience has been positive. It supports our team when it comes to staying connected with patients and making sure questions don’t get missed. In a busy clinical setting, having a reliable communication tool makes a difference. Pros what I appreciate most is how it helps us keep patient communication organized. We receive follow-up questions after visits, medication clarification, or general care concerns, and Callmydoc makes it easier to respond and keep track of those conversations. Cons The system works well overall. At times it can take a little getting used to when new staff start using it, but once you understand the workflow it becomes fairly straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eric B. Physical Therapist at Valir Health Hospital & Health Care ### "Helpful Tool for Patient Follow-Ups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2026 It has been easier to manage follow-ups, clarify patient concerns, and keep communication organized. The support team was also helpful whenever we needed clarification during onboarding. It has worked well within our daily operations so far. Pros What I appreciate most is how simple it is to stay connected with patients outside of scheduled visits. In physical therapy, follow-ups and quick check ins are important, and they made that easier without adding extra steps to our routine. The interface is clear, and patients seem comfortable using it, which helped reduce missed communications. Cons There wasn’t a major issue, but like most systems, it took a little time before everything felt fully natural. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Christina W. Chief Clinical Officer Hospital & Health Care ### "Reliable On-Call Support for PACE Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2026 CallMyDoc has been a dependable tool for supporting clinical communication outside of standard hours. it provides structure and clarity around escalation, which is important for maintaining continuity of care across teams. Pros In our PACE environment, timely after-hours communication is essential. CallMyDoc supports consistent on-call routing and escalation, helping ensure urgent concerns from care teams and partners reach the appropriate clinician without confusion. Cons As with any system, there was a short adjustment period to align workflows with our care model, but this was manageable during onboarding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Tessa N. Safety Manager at Variety Care Hospital & Health Care ### "Reliable After-Hours Call Handling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2026 CallMyDoc has been a reliable tool for managing after-hours patient communication. It supports clear escalation paths and improves consistency in how urgent patient issues are handled, which is important for patient safety and operational confidence. Pros CallMyDoc helps ensure urgent patient calls are escalated to the right on-call clinician without delays. It reduces the risk of missed or unmanaged after-hours concerns and provides a dependable communication process. Cons Initial setup required some coordination to align with our safety workflows, but once configured, the system has been easy to manage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Travis C. Physical Therapy Clinic Manager Hospital & Health Care ### "Reliable Communication Tool That Keeps Our Care Team Connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 1, 2026 It helps us respond to patient questions quickly, coordinate care between therapists and clinicians, and keep track of important messages even outside of regular clinic hours. Pros CallMyDoc stands out on how it keeps patient communication organized and ensures nothing falls through the cracks. Our team can quickly respond to patient questions about exercises, medications, or symptoms even after hours. It also helps our clinical staff stay coordinated, so everyone knows who’s handling each message. Cons The only thing I found a bit challenging at first was getting everyone on the team familiar with the message routing setup. It took a little time for staff to get used to the workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sheneka W. Field Nurse Hospital & Health Care ### "Makes patient communication easier and more reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2026 I rely on CallMyDoc every day to stay on top of patient and family messages. It makes it much easier to respond quickly, even when I’m visiting patients in their homes. I feel confident that urgent concerns are seen and addressed, which is very important in pediatric home care. Pros The platform is easy to use and helps me keep track of messages from families and other care team members. I especially appreciate the after-hours alert system it ensures that critical messages don’t get missed. It also helps coordinate with other nurses and staff, so we know who is handling each case. Cons The only challenge was learning the workflow at first, but it became very straightforward after a short time. Now it fits smoothly into my daily routine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LO Lidia O. Director of Clinical Services Hospital & Health Care ### "Reliable and Essential for After Hours Patient Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 21, 2026 It has made communication more reliable, especially after hours, and has helped our teams stay organized and responsive. The platform supports our clinical workflows well and gives us greater confidence that patient and family concerns are being addressed in a timely manner. Pros What I like most about CallMyDoc is that it makes after-hours communication much easier to manage. Messages from patients and families don’t get lost, and the right team members are notified when something needs attention. It gives us confidence that concerns are being seen and addressed promptly, which is very important in hospice care. Cons The main challenge was during the initial setup, as it took some time to align workflows and on call coverage. The system has been easy to use and has worked reliably day to day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sachin S. Chief Medical Officer Medical Practice ### "Reliable solution for after hours patient communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2026 CallMyDoc has proven to be a dependable platform for managing patient communication, particularly outside of regular clinic hours. It ensures that patient concerns are captured, reviewed, and escalated appropriately, which is essential in a medical aesthetics setting. Pros CallMyDoc provides a structured and reliable way to manage patient messages in one place. The after hours messaging and escalation features are especially valuable, as they help ensure that urgent post procedure questions are addressed promptly. The platform is easy for clinical and administrative teams to use and supports consistent communication across locations. Cons Initial workflow setup requires thoughtful planning to align escalation protocols and on-call coverage. Once established, the system runs smoothly and integrates well into daily operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Ben C. Chief Executive Officer Hospital & Health Care ### "Reliable on-call communication that improves response times" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 The platform provides a dependable way to manage patient calls and after hours communication, which is critical for any healthcare organization focused on timely responses and continuity of care. It has helped streamline internal workflows and reduce missed or delayed messages. Pros CallMyDoc offers a clear and organized approach to call routing and on call management. Notifications are delivered promptly, and having a centralized dashboard makes it easier to track messages and ensure accountability across the team. The system is straightforward to use and fits well into a busy clinical environment. Cons As with most healthcare software, there is a learning curve during initial setup, but once workflows are established, daily use is smooth. Continued product updates and refinements would be welcome as the platform evolves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Suresh M. Physician Medical Practice ### "App not functional not worth risking patients life , if you care" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 31, 2020 Terrible unprofessional ...i guess these two words are enough ? Pros nothing as everything was subpar, the visuals , the make of app felt like afterthought. Cons I have a solo practice and i just opened my practice . I started using this software as went online to look for option, they sold me dreams and i signed up. Nightmare started first weekend on call and Patients kept waiting and RX did not reach the pharmacy after i used callmydoc to write a prescription through there app which did not work. I requested evaluation and they never heard this problem so its me??i sent screenshots and many more messages each time either no response or the lead guy kept blaming for there software failure . I went on athena my EHR and complained and they got unhappy sent me letter stating because I have complained they are cancelling my account ! thats the height of incompetence. First my patients have to sit outside a pharmacy for 4 hours and i m on phone one weekend for hours with pharmacy because a glitch in there Faulty app, and instead of apologizing to me they went ahead and cancelled my account . I mean what coolade are these guys drinking? There is no hope this company can understand what life and death means with glitches when you are dealing with human life and they are just to make money .If you look at there app build quality , its below standard but as i was not there for visual but functionality so i ignored that and tried to use it anyway..but looking for other options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)