--- title: "UmfrageOnline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UmfrageOnline Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/201674/Enquetes-Maken/" page_type: "product" language: "en" --- # UmfrageOnline Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UmfrageOnline ## What is UmfrageOnline? Online survey creation in multiple languages for businesses of all sizes, with multi-channel distribution and real-time reporting. ## What is UmfrageOnline used for? [Survey](https://www.capterra.com/survey-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,776 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Intuitive and accessible platform Logical survey structuring tools Restrictive and costly pricing Complicated student discount process Starting price $35 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Survey / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UmfrageOnline?[Manage this product listing](https://www.g2.com/products/umfrageonline/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.5 Value for Money3.8 Ease of Use4.6 Customer Service4.2 Rating Breakdown 4.6 Features4.5 Value for Money3.8 Ease of Use4.6 Customer Service4.2 ## UmfrageOnline Reviewers Verdict Updated August 2026 AI summary - UmfrageOnline fits organizations and academic teams seeking a straightforward platform for building and analyzing surveys. - Users most consistently value its intuitive structure, flexible survey creation, and clear presentation of results. - It helps teams quickly design surveys, distribute them, and efficiently interpret feedback with minimal training. - Buyers report negative points such as limited features in the free plan, export restrictions, a sometimes complex registration process, and mobile editing issues. - It suits those prioritizing ease of use and basic analysis, but may not satisfy advanced design, export, or mobile workflow needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UmfrageOnline 4.6 (1,776) VS. [4.6 (10,506)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,776) Ease Of Use 4.6 (11,540) Value For Money 3.8 (1,405) Value For Money 4.4 (7,417) Customer Service 4.2 (1,336) Customer Service 4.3 (6,499) ## UmfrageOnline alternatives [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (2,949)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (546)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/201674/Enquetes-Maken/alternatives/) ## FAQs about UmfrageOnline Overview ### What problems does UmfrageOnline solve? UmfrageOnline solves slow, manual survey workflows by letting teams quickly build structured questionnaires, share them without login barriers, and analyze responses in real time with clear visuals and exports. Researchers, students, educators, HR teams, and project managers benefit most when collecting feedback, evaluations, or decision-ready data without technical setup. Answer based on 1209 reviews Overview ### Which roles and teams benefit most from UmfrageOnline? UmfrageOnline is most used by students, educators, and academic teams that need a simple way to design surveys, collect responses, and analyze results for coursework, research, and class feedback. Marketing managers, consultants, and social work professionals also benefit by running customer, stakeholder, and community surveys to support decisions and reporting. Answer based on 1760 reviews Overview ### What company size and industries is UmfrageOnline built for? UmfrageOnline is for business owners creating customer surveys, with strongest use among small businesses at 74% and in Education Management at 19%. It also serves Higher Education at 18%, plus enterprise companies at 15% and midsize businesses at 11%, primarily for survey work. Answer based on 1760 reviews Features and Usability ### What are the key features of UmfrageOnline? UmfrageOnline includes core survey creation tools like a drag-and-drop survey builder, customizable templates, and varied question types with conditional logic and skip logic. Differentiating features include mobile survey support and dynamic content. Reviewers also highlight real-time reporting, result exports, multi-channel distribution, and multi-language surveys. Answer based on 832 reviews Pricing ### How much does it cost and what fees or limitations are included? UmfrageOnline starts with a free Basic version for one user, while the Professional plan costs $35/month flat rate. Basic includes unlimited surveys but caps each survey at 10 questions and 100 responses; reviewers also note limited exports, shorter access periods, and that many advanced features sit behind paid plans. Answer based on 457 reviews Getting Started and Support ### How easy is it to onboard and train a team on UmfrageOnline? UmfrageOnline is easy to onboard for most team members because the interface is clear and users can create and share surveys with little training. Reviewers say students and nontechnical users get started quickly, while admins handling logic branches or settings may need more time. Training appears limited, with support and occasional tutorials mentioned. Answer based on 26 reviews Getting Started and Support ### What customer support options does UmfrageOnline offer, and how do users rate the experience? UmfrageOnline offers email/help desk, FAQ/forum, and phone support. Users generally describe support as fast, friendly, and helpful, with clear answers from real staff and quick follow-up when issues arise. Some friction appears around registration, delayed confirmation emails, and occasional confusion about plan limits or reporting restrictions. Answer based on 122 reviews Security ### How does UmfrageOnline handle data security and access control? UmfrageOnline uses GDPR-aligned data protection, secure server hosting, and reviewer-cited data storage in Germany or Switzerland. It also offers a data processing agreement option and enforces strict password rules with double opt-in registration. Access control includes roles and permissions, though some reviewers say those controls could be more granular. Answer based on 14 reviews Survey creation ### How easy is it to create surveys with UmfrageOnline? UmfrageOnline makes survey creation easy for most users with an intuitive editor, templates, and flexible question types. Students, researchers, and small teams often build professional questionnaires quickly, though some users find advanced logic, design customization, image placement, and plan-based feature limits restrictive for more complex projects. Answer based on 832 reviews ## Who uses UmfrageOnline? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 96% positive reviews out of 448 Most reviewers find ease of use valuable, highlighting intuitive navigation and quick learning for beginners and experts. Restrictive and costly pricing 66% negative reviews out of 244 Most users report pricing limits free features, imposes strict usage caps, and paid plans are considered expensive. Logical survey structuring tools 100% positive reviews out of 50 Most reviewers describe structure and organization as clear, logical, and user-friendly, streamlining survey creation. Complicated student discount process 61% negative reviews out of 76 Most reviewers indicate student discount is difficult to obtain, with high costs for non-students and cumbersome application. Clear results visualization 98% positive reviews out of 41 Most reviewers indicate overview and presentation deliver intuitive, visually appealing summaries and accessible result displays. Limited free export capabilities 47% negative reviews out of 58 Some users comment export options are restricted, requiring paid plans for essential formats like Excel, PDF, or CSV. ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) UmfrageOnline supports all three features that reviewers rate as most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful responses, and build questionnaires more efficiently, allowing teams to gather better insights and make more informed decisions. Customizable Questions 4.5 (1,080) 94.07% of 1080 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.7 (1,118) 95.08% of 1118 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.3 (934) 89.40% of 934 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.5 (132) 80.30% of 132 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Templates 4.3 (882) 77.66% of 882 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Question Library 4.4 (802) 86.66% of 802 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews UmfrageOnline 18 features ### All Features - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Marketing: Create and send email blasts/campaigns - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 4.5 (1,776) 4.5 Based on 1,776 reviews ## Pricing Value for money 3.8 (1405) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/201674/Enquetes-Maken/pricing/) Professional $35.00 Flat Rate,Per Month It includes: - Unlimited responses - Unlimited questions - No Time Limit - Anonymous Surveys - Filter and Export Results - Add Your Own Logo & Colors Business $59.00 Flat Rate,Per Month Enterprise $255.00 Flat Rate,Per Month Value for money 3.8 (1,405) 3.8 Based on 1,405 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (1336) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (1,336) 4.2 Based on 1,336 reviews ## User reviews Overall rating 4.6 Based on 1,776 reviews Filter by rating 5(1177) 4(548) 3(45) 2(3) 1(3) Mentioned topic Sorted by most recent MD Milena D. Kindheitspädagogik Health, Wellness and Fitness ### "Positiver Eindruck" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 15, 2026 Bisher habe ich überwiegend gute Erfahrungen mit UmfrageOnline gemacht. Die Plattform bietet klare Strukturen, eine einfache Bedienung und viele Möglichkeiten, Umfragen individuell zu erstellen und anzupassen. Pros Die individuelle Gestaltung der Fragen und die übersichtliche Bedienung gefallen mir besonders gut. Auch die klare Struktur und die einfache Erstellung von Umfragen sind sehr hilfreich. Cons Bisher sind mir keine größeren Nachteile aufgefallen. An manchen Stellen könnte die Bedienung noch etwas intuitiver sein, insgesamt funktioniert die Plattform aber zuverlässig und übersichtlich. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lukas M. Wissenschaftlicher Mitarbeiter Higher Education ### "Hohe Usibility für Studierende" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 15, 2026 Die hohe Usibility ist insbesondere für Abschlussarbeiten in Bachelor und Master sehr zu empfehlen. Studierende können mit Erhebungen und empirischen Arbeiten starten, ohne sich übermäßig für den Umgang mit einem Tool zu befassen. Pros Die intuitive Bearbeitung erleichtert die Erstellung der Befragung. Es fällt leicht, die Art der Befragung auszuwählen, Seitenumbrüche einzurichten oder die Umfrage zu teilen. Cons Besser könnte sein, wenn es eine Art Upload-Assist gäbe. Aktuell ist es nicht immer leicht, eine bestehende Umfrage in das Tool upzuloaden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Elias G. Notfallsanitäter Hospital & Health Care ### "Einfache, professionelle Umfragen" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 11, 2026 Sehr einfache, intuitive Nutzung ohne Vorwissen oder vorheriger Erfahrung. Sehr professionell wirkende Umfragen. Pros Mir gefällt, dass bereits sehr umfangreiche Leistungen zur Datenerhebung gratis zur Verfügung stehen, sodass man das Angebot gut testen kann. Cons Das Exportieren von Ergebnissen nach Umfragen liegt hinter einer Paywall. Eine bereits durchgeführte Umfrage kann nur gegen hohen Preis exportiert werden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Emilie V. Studebt Research ### "Bewertung der Seite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 9, 2026 Sehr sehr gut, leicht und unkompliziert. Ich kann meine Umfragen sehr schnell erstellen und bin somit sehr zufrieden Pros die vielen Funktionen, dass studierende Upgrade können und die verschiedensten Arten von Umfragen etc Cons Das Upgrade nur für Geld funktioniert, jedoch gibt es da ja auch gute Alternativen für Studenten. Lehrkräfte etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Emma K. Studentin Education Management ### "Tolle Möglichkeit zur Erstellung von Online Umfragen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2026 Meine Erfahrungen mit UmfrageOnline sind bis jetzt durchweg positiv. Leicht verständlich und übersichtlich. Pros UmfrageOnline bietet den Nutzerinnen und Nutzern eine hervorragende Möglichkeit ein Umfrage zu erstellen. Die Bedienung der zur Verfügung stehenden Tools ist leicht zu handhaben und selbsterklärend. Das kostenlose Studentenkonto ist ebenfalls eine tolle Option. Cons UmfrageOnline ist einfach zu bedienen, bietet aber in der kostenlosen Version nur eingeschränkte Funktionen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sarah M. Consultant Entertainment ### "Gute Bewertung!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 3, 2026 Pros Einfach gehalten und sehr übersichtlich Einfach in der Nutzung und schnell erstellte Umfrage. Sogar meine Großeltern konnten es einfach bedienen. Cons Das design könnte meiner Meinung nach etwas aktueller und weniger „alt“ sein. Vielleicht habe ich mich aber auch nicht gut genug damit befasst. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Saskia K. Pflegepädagogin Education Management ### "unkomplizierte Erstellung der Umfrage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 3, 2026 Pros Unkomplizierte Erstellung von Umfragen mit vorgegebenen Möglichkeiten der Fragemethode, unkomplizierte Anmeldung möglich Cons in der kostenfreien Version keine Veröffentlichung der Umfrage möglich, erst sichtbar geworden nach Erstellung der gesamten Umfrage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sophie H. Studioleitung Health, Wellness and Fitness ### "Meine Erfahrungen mit UmfrageOnline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2026 Meine Erfahrung mit UmfrageOnline war sehr positiv. Die Erstellung und Gestaltung von Umfragen ist unkompliziert und übersichtlich. Besonders gut gefallen haben mir die einfache Bedienung, die vielfältigen Gestaltungsmöglichkeiten und die schnelle Auswertung der Ergebnisse. Insgesamt ist UmfrageOnline ein praktisches und zuverlässiges Tool für die Durchführung von Online-Umfragen. Pros Ein großer Vorteil von UmfrageOnline ist die einfache und intuitive Bedienung. Umfragen lassen sich schnell und unkompliziert erstellen und individuell gestalten. Durch die verschiedenen Fragetypen können Umfragen flexibel an die jeweiligen Bedürfnisse angepasst werden. Außerdem werden die Ergebnisse übersichtlich dargestellt und können schnell ausgewertet werden. Dadurch spart man Zeit bei der Datenerhebung und Auswertung und erhält gleichzeitig professionelle und übersichtliche Ergebnisse. Cons Ein Nachteil von UmfrageOnline ist, dass einige Funktionen zunächst etwas kompliziert wirken können und eine gewisse Einarbeitungszeit benötigen. Außerdem sind manche erweiterten Funktionen nur in kostenpflichtigen Versionen verfügbar. Bei sehr umfangreichen oder komplexen Umfragen kann die Gestaltung teilweise etwas unübersichtlich werden. Auch die Auswertung bietet zwar viele Möglichkeiten, kann für unerfahrene Nutzer aber zunächst etwas anspruchsvoll sein. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP David P. Master-Student Computer Software ### "Super Umfrage-Toll" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2026 Sehr gut, Umfrage konnte schnell und sauber erstellt werden. Auch die Veröffentlichung ging kinderleicht. Pros Viele Auswahlmöglichkeiten von verschiedensten Antworttypen. Mithilfe von Features können Fragen anhand von vorherigen Antworten gesteuert werden. Cons Farbänderungen oder beziehungsweise Designänderungen könnten noch detaillierter gemacht werden, so dass das Design noch besser angepasst werden kann. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Carl K. keiner Education Management ### "Umfrageonline" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 August 31, 2026 Pros Einfache Erstellung von Umfragen und Visualisierung. Da die Bewertung vor der Einrichtung des Kontos erfolgt, kann ich nicht mehr sagen. Cons Die Anmeldeprozedur mit mehreren Schritten von Emailbestätigung bis hier zur Erstellung der Bewertung vorab (?) ist umständlich. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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