---
title: "OpenGov Permitting & Licensing Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about OpenGov Permitting & Licensing Software - reviews, pricing plans, popular comparisons to other Permit products and more."
source_url: "https://www.capterra.com/p/201678/Permitting-and-Licensing/"
page_type: "product"
language: "en"
---

# 

 OpenGov Permitting & Licensing Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OpenGov Permitting & Licensing

## What is OpenGov Permitting & Licensing?

OpenGov offers the most flexible and delightful permitting and licensing solution for government. Featuring a user-friendly constituent portal seamlessly integrated with backend data collection, GIS maps, and conditional approval rules, OpenGov delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction.

## What is OpenGov Permitting & Licensing used for?

[Permit](https://www.capterra.com/permit-software/)[Government](https://www.capterra.com/government-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)

Top alternative

Featured

Overall rating

Based on 80 user reviews

Reviews sentiment

Positive

69%

Neutral

24%

Negative

8%

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OpenGov Permitting & Licensing?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://opengov.com&name=OpenGov Permitting & Licensing)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OpenGov Permitting & Licensing

3.9 (80)

VS.

[4.8 (1,061)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (80)

Ease Of Use

4.8 (1,061)

Value For Money

3.8 (50)

Value For Money

4.6 (979)

Customer Service

3.8 (65)

Customer Service

4.8 (999)

## OpenGov Permitting & Licensing alternatives

[4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/)

Starting price

$3.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting price

$1500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[ZenFire](https://www.capterra.com/p/10018853/ZenFire/)

[4.7 (28)](https://www.capterra.com/p/10018853/ZenFire/reviews/)

Starting price

$60.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10018853/ZenFire/)

[Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/)

[4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/141080/iAuditor/)

[View all alternatives](https://www.capterra.com/p/201678/Permitting-and-Licensing/alternatives/)

## FAQs about OpenGov Permitting & Licensing

Overview

### What problems does OpenGov Permitting & Licensing solve?

OpenGov Permitting & Licensing solves paper-based permit tracking, hard-to-find records, and confusing public application workflows by centralizing permits, searchable records, document scanning, and online submissions and payments. Permit clerks, inspectors, municipal staff, title searchers, realtors, and residents benefit from faster lookups, lighter filing workloads, and smoother cross-department coordination.

Answer based on 26 reviews

Overview

### Which roles and teams benefit most from OpenGov Permitting & Licensing?

OpenGov Permitting & Licensing is most used by permitting and inspection teams, including building officials, zoning staff, electrical inspectors, and fire marshals, to manage reviews, inspections, and code compliance. Administrative staff and clerks streamline application intake and records, while municipal leaders and assessors gain visibility into permit activity, workflows, and service delivery.

Answer based on 80 reviews

Overview

### What company size and industries is OpenGov Permitting & Licensing built for?

OpenGov Permitting & Licensing is built for government organizations, with 61% of reviewers from small businesses and 69% from Government Administration. It also serves midsize organizations at 29% and enterprises at 10%, with additional use in Public Safety at 8% and Government Relations at 6%.

Answer based on 80 reviews

Features and Usability

### What are the key features of OpenGov Permitting & Licensing?

OpenGov Permitting & Licensing includes core permit management tools like building permits, permit issuance, inspection management, and document management for paperless plan review and record keeping. Differentiating features include customizable forms and fields, automated routing and workflow management, plus a customer portal with online applications, payments, and status tracking.

Answer based on 29 reviews

Integrations

### Which third-party tools and platforms does OpenGov Permitting & Licensing integrate with?

OpenGov Permitting & Licensing integrates with Bluebeam Revu. The integration supports plan review and measurement workflows tied to permitting, inspections, and surety bond documentation. Bluebeam Revu is the only catalog-listed third-party platform provided here, so the integration list is limited to that connection.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does OpenGov Permitting & Licensing offer?

OpenGov Permitting & Licensing provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the system.

Answer based on 6 reviews

Getting Started and Support

### What customer support options does OpenGov Permitting & Licensing offer, and how do users rate the experience?

OpenGov Permitting & Licensing offers email/help desk, a knowledge base, phone support, and chat. User experience with support is mixed: some describe the team as responsive, helpful, and quick to answer questions, while others report slow follow-up, unresolved issues, inconsistent guidance, and needing to handle significant setup themselves.

Answer based on 23 reviews

Features and Usability

### How well does it handle permit management?

OpenGov Permitting & Licensing handles core permit management well for many local government teams, especially paperless applications, tracking, and online access. Municipal staff, inspectors, contractors, and applicants often find searches, reviews, and mobile inspections easier, though some teams report clunky workflows, limited record linking, reporting friction, and occasional stability issues.

Answer based on 29 reviews

Features and Usability

### How customizable is it for permit workflows and forms?

OpenGov Permitting & Licensing offers useful form and workflow customization for many permitting departments, but flexibility has limits. Municipal teams often tailor applications, tabs, and process steps to local needs, while some administrators report gaps in notification controls, record relationships, reporting changes, and deeper adjustments that require vendor help or affect existing records.

Answer based on 19 reviews

## Features

AI summary

Based on 125 Permit reviews

Capterra reviewers point to these features as the top priorities when choosing permit software:

-   **Approval Process Control** (**71%** of reviewers rated this feature as critical)
-   **Status Tracking** (**62%**)
-   **Inspection Management** (**70%**)

OpenGov Permitting & Licensing supports **Approval Process Control** and **Inspection Management**, helping agencies manage permit workflows consistently and handle field inspections more efficiently. However, it does not include **Status Tracking**. Instead, it offers other important features such as **Code Enforcement** (**50%**) and **Mobile Access** (**45%**), which give teams better visibility into compliance work and let staff access information from the field, helping businesses and public sector teams keep reviews moving and respond faster to operational needs.

Approval Process Control

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage the process of evaluating documents or requests submitted for approval

Inspection Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Code Enforcement

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Ensure all properties are adhering to government and legal codes

Mobile Access

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Reporting/Analytics

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Self Service Portal

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

OpenGov Permitting & Licensing 29 features

### All Features
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one
- Business License: Approval issued by the government that allows individuals or companies to start a business
- Code Enforcement: Ensure all properties are adhering to government and legal codes
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Customer Portal: A website or login for customers to access information
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Expiry Notifications: Notifications sent to users when a task/license is about to expire
- Fee Management: Track collected or paid charges for services performed or access granted
- For Government: Intended to be used by governmental agencies
- Forms Management: Store, manage and track all forms in a centralized location
- GIS Integration: Integration with geographic information systems
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- License Inventory: Manage license files and packages purchased in a centralized repository
- Mobile Access: Access software remotely via mobile devices
- Online Applications: Ability to fill out and submit application forms on the web
- Online Payments: Accept and process online payment transactions
- Parking Permits: Permit that allows users to park their vehicles on a campus legally
- Permit Issuance: Issuance of valid permits to initiate projects or tasks
- Real-Time Reporting: Active reporting of data and metrics
- Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

3.6 (80)

3.6

Based on 80 reviews

## Pricing

Value for money

3.8 (50)

### Starting price

Free trial not available

Value for money

3.8 (50)

3.8

Based on 50 reviews

## Integrations

[

Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (65)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (65)

3.8

Based on 65 reviews

## User reviews

Overall rating

3.9

Based on 80 reviews

Filter by rating

5(27)

4(28)

3(19)

2(4)

1(2)

Mentioned topic

Sorted by most recent

HR

Humberto R.

Administrative Analyst

Government Administration

### "Certified OG Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2025

We are very happy with the service. Our staff and constituents like the ease of applying, reviewing and reporting on permits.

Pros

Ease of creativity in building the form and user experiences. Workflows are conditioned to provide universal permits with many options for our applicants.

Cons

Customizations are harder to come by. Need to vote for changes. Also, when we can update some things on the form or workflow existing records become negatively affected. For example, fees, workflow steps, etc might disappear from the records.

Switched from

[asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/)

We needed a better product that could be implemented quickly and easily. We were not happy with the lack of functionality of the previous software and lack of attention in customer service.

Alternatives considered

[Accela Building](https://www.capterra.com/p/181007/Accela-Building-Permitting/)

Reasons for choosing OpenGov Permitting & Licensing

We reviewed three new options and OpenGov excelled over the competition in our test environments.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JH

Jason H.

Planner

Government Administration

### "Feb 19 Review, Town of Brighton, NY"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

February 19, 2025

Without having much to compare it to, I’d say moderately good. In trading notes with my colleagues in other municipalities that use competing products, it seems none of them are particularly well liked lol

Pros

Web based so in theory perfect for remote work. Workflow feature to manage projects

Cons

Lack of info on past permits on the location page. Makes it impossible to see what a past permit was for. Inability to customize or turn off automated notifications. It’s a firehouse of emails that most people tune out or ignore.

Switched from

[Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/)

After 15 years it was either update Municity or find a new product

Alternatives considered

[Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/)

Reasons for choosing OpenGov Permitting & Licensing

I was not on the decision making team so I cannot speak to that.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

NC

Nicholas C.

Chief of Survey

Government Administration

### "Newton - OpenGov"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2025

It has been great, the best implementation the city has made in a long time.

Pros

The ability to assign workflow steps to specific individuals, and condition steps based off different form fields.

Cons

When making changes to forms - changes are not reflected within existing active records.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Modernize the permitting software and the ability to include other departments and staff.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JM

James M.

Community Development Director

Government Administration

### "Feedback from Lower Makefield "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2024

It's been great. We've had an 80% reduction in folks stopping in for help and a 50% reduction in phone questions.

Pros

Easy to use for applicants and on the municipal end. Can be easily customized to fine tune the process.

Cons

Very few issues with the software. It didn't take long to get local builders on board with the process. We do still need to assist folks who are very uncomfortable with computers.

Switched from

[MuniLogic CE](https://www.capterra.com/p/132274/MuniLogic/)

Old software wasn't user friendly and was labor into

Alternatives considered

[Cloudpermit](https://www.capterra.com/p/217144/Cloudpermit/)

[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)

[asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/)

[MaintStar Land Management](https://www.capterra.com/p/123694/MaintStar-Permit-Licensing/)

[TrakIT](https://www.capterra.com/p/136493/TrakIT/)

Reasons for choosing OpenGov Permitting & Licensing

Offered the best value and features. Ease of use & customization

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

AC

Angela C.

Director of OCED

Government Administration

### "?? Not sure how to answer this"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 11, 2022

Awesome!

Pros

Easy to use, service team has been great to work with, great outward facing appearance.

Cons

It is a bit expensive, but I think that's to be expected. We are getting what we pay for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Ronnie D.

Civil Engineer Technician III

Civil Engineering

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 5, 2022

Pros

This product made scheduling and inspecting permits much easier than our last product

Cons

It is hard to attach a drawing or picture to inspection permit

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Stephen L.

Electrical Inspector

Government Administration

### "Best of the available software options But needs Improvement"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

January 5, 2022

Pros

It's a great product compared to the competitors that being said the competitors are equivalent to use a typewriter.

Cons

Missing a lot of Features. Inspection Scheduling should be like Open Table for restaurants. Not easy to use for some of our senior inspectors. No Tablet/ Phone APP. Takes Days for tech support feedback.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

michael S.

building construction inspector

Construction

### "OpenGov Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 5, 2022

Pros

Product is easy to use and great for the general pubic.

Cons

Notifications should be add to help our building department deal with those applying for permits.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Ruth S.

Department Assistant Canton Board of Health

Hospital & Health Care

### "Open Gov Citizen Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 5, 2022

Pros

Product is easy to learn and use. Also the public are using it and love it which makes my job better.

Cons

I cant think of anything that I do not like about the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AC

Alison C.

Administrative Assistant

Government Administration

### "Town review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 5, 2022

Helps keeps the office organized.

Pros

It is very user friendly, easy to communicate between inspectors

Cons

Sometimes slow and has connectivity issues, could be our internet system

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

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Popular comparisons

[MaintainX vs OpenGov Permitting & Licensing](https://www.capterra.com/compare/179296-201678/GetMaintainx-vs-Permitting-and-Licensing)