# OpenGov Permitting & Licensing Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OpenGov Permitting & Licensing Software - reviews, pricing plans, popular comparisons to other Permit products and more.

Source: https://www.capterra.com/p/201678/Permitting-and-Licensing/alternatives

---

# 

 OpenGov Permitting & Licensing Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OpenGov Permitting & Licensing

## What is OpenGov Permitting & Licensing?

OpenGov offers the most flexible and delightful permitting and licensing solution for government. Featuring a user-friendly constituent portal seamlessly integrated with backend data collection, GIS maps, and conditional approval rules, OpenGov delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction.

## What is OpenGov Permitting & Licensing used for?

[Permit](https://www.capterra.com/permit-software/)[Government](https://www.capterra.com/government-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)

Overall rating

Based on 80 user reviews

Reviews sentiment

Positive

69%

Neutral

24%

Negative

8%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## OpenGov Permitting & Licensing alternatives

Highest Rated

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting price

$1500.00

Per User, Per Month

[4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/)

Starting price

Contact vendor for pricing

[4.2 (9)](https://www.capterra.com/p/10013903/PermitFlow/reviews/)

Starting price

Contact vendor for pricing

[4.8 (9)](https://www.capterra.com/p/129172/CivicPlus/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inspection Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Reporting/Analytics

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Self Service Portal

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Approval Process Control

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage the process of evaluating documents or requests submitted for approval

Code Enforcement

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Ensure all properties are adhering to government and legal codes

Compliance Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

OpenGov Permitting & Licensing 29 features

Manage the process of evaluating documents or requests submitted for approval

Tickets are automatically assigned to specific agents based on predefined rules

Permit issued by the local government before constructing a new building or remodeling an existing one

Approval issued by the government that allows individuals or companies to start a business

Ensure all properties are adhering to government and legal codes

Track and manage adherence to policies for any service, product, process, or supplier

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Store, manage, and track all electronic documents in a centralized location

Notifications sent to users when a task/license is about to expire

Track collected or paid charges for services performed or access granted

Intended to be used by governmental agencies

Store, manage and track all forms in a centralized location

Integration with geographic information systems

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Manage license files and packages purchased in a centralized repository

Access software remotely via mobile devices

Ability to fill out and submit application forms on the web

Accept and process online payment transactions

Permit that allows users to park their vehicles on a campus legally

Issuance of valid permits to initiate projects or tasks

Streamlining repetitive tasks and activities through automated and predefined workflows

Active reporting of data and metrics

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.6 (80)

3.6

Based on 80 reviews

## Pricing

Value for money

3.8 (50)

### Starting price

Free trial  
not available

Value for money

3.8 (50)

3.8

Based on 50 reviews

## Integrations

[

Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (65)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (65)

3.8

Based on 65 reviews

## User reviews

Overall rating

3.9

Based on 80 reviews

Filter by rating

5(27)

4(28)

3(19)

2(4)

1(2)

Mentioned topic

Sorted by most recent

HR

Humberto R.

Administrative Analyst

Government Administration

### "Certified OG Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2025

We are very happy with the service. Our staff and constituents like the ease of applying, reviewing and reporting on permits.

Pros

Ease of creativity in building the form and user experiences. Workflows are conditioned to provide universal permits with many options for our applicants.

Cons

Customizations are harder to come by. Need to vote for changes. Also, when we can update some things on the form or workflow existing records become negatively affected. For example, fees, workflow steps, etc might disappear from the records.

Switched from

[asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/)

We needed a better product that could be implemented quickly and easily. We were not happy with the lack of functionality of the previous software and lack of attention in customer service.

Alternatives considered

[Accela Building](https://www.capterra.com/p/181007/Accela-Building-Permitting/)

Reasons for choosing OpenGov Permitting & Licensing

We reviewed three new options and OpenGov excelled over the competition in our test environments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jason H.

Planner

Government Administration

### "Feb 19 Review, Town of Brighton, NY"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

February 19, 2025

Without having much to compare it to, I’d say moderately good. In trading notes with my colleagues in other municipalities that use competing products, it seems none of them are particularly well liked lol

Pros

Web based so in theory perfect for remote work. Workflow feature to manage projects

Cons

Lack of info on past permits on the location page. Makes it impossible to see what a past permit was for. Inability to customize or turn off automated notifications. It’s a firehouse of emails that most people tune out or ignore.

Switched from

[Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/)

After 15 years it was either update Municity or find a new product

Alternatives considered

[Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/)

Reasons for choosing OpenGov Permitting & Licensing

I was not on the decision making team so I cannot speak to that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NC

Nicholas C.

Chief of Survey

Government Administration

### "Newton - OpenGov"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2025

It has been great, the best implementation the city has made in a long time.

Pros

The ability to assign workflow steps to specific individuals, and condition steps based off different form fields.

Cons

When making changes to forms - changes are not reflected within existing active records.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Modernize the permitting software and the ability to include other departments and staff.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

James M.

Community Development Director

Government Administration

### "Feedback from Lower Makefield "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2024

It's been great. We've had an 80% reduction in folks stopping in for help and a 50% reduction in phone questions.

Pros

Easy to use for applicants and on the municipal end. Can be easily customized to fine tune the process.

Cons

Very few issues with the software. It didn't take long to get local builders on board with the process. We do still need to assist folks who are very uncomfortable with computers.

Switched from

[MuniLogic CE](https://www.capterra.com/p/132274/MuniLogic/)

Old software wasn't user friendly and was labor into

Alternatives considered

[Cloudpermit](https://www.capterra.com/p/217144/Cloudpermit/)

[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)

[asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/)

[MaintStar Land Management](https://www.capterra.com/p/123694/MaintStar-Permit-Licensing/)

[TrakIT](https://www.capterra.com/p/136493/TrakIT/)

Reasons for choosing OpenGov Permitting & Licensing

Offered the best value and features. Ease of use & customization

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Angela C.

Director of OCED

Government Administration

### "?? Not sure how to answer this"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 11, 2022

Awesome!

Pros

Easy to use, service team has been great to work with, great outward facing appearance.

Cons

It is a bit expensive, but I think that's to be expected. We are getting what we pay for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Ronnie D.

Civil Engineer Technician III

Civil Engineering

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 5, 2022

Pros

This product made scheduling and inspecting permits much easier than our last product

Cons

It is hard to attach a drawing or picture to inspection permit

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Stephen L.

Electrical Inspector

Government Administration

### "Best of the available software options But needs Improvement"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

January 5, 2022

Pros

It's a great product compared to the competitors that being said the competitors are equivalent to use a typewriter.

Cons

Missing a lot of Features. Inspection Scheduling should be like Open Table for restaurants. Not easy to use for some of our senior inspectors. No Tablet/ Phone APP. Takes Days for tech support feedback.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

michael s.

building construction inspector

Construction

### "OpenGov Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 5, 2022

Pros

Product is easy to use and great for the general pubic.

Cons

Notifications should be add to help our building department deal with those applying for permits.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Ruth S.

Department Assistant Canton Board of Health

Hospital & Health Care

### "Open Gov Citizen Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 5, 2022

Pros

Product is easy to learn and use. Also the public are using it and love it which makes my job better.

Cons

I cant think of anything that I do not like about the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AC

Alison C.

Administrative Assistant

Government Administration

### "Town review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 5, 2022

Helps keeps the office organized.

Pros

It is very user friendly, easy to communicate between inspectors

Cons

Sometimes slow and has connectivity issues, could be our internet system

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)