# OpenGov Permitting & Licensing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpenGov Permitting & Licensing the right License Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201678/ViewPoint-Cloud/reviews --- OpenGov Permitting & Licensing 3.9 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OpenGov Permitting & Licensing Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews NC Nicholas C Chief of SurveyGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It has been great, the best implementation the city has made in a long time.“ February 19, 2025 Allen G Plan ExaminerGovernment Relations, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “stuff they say is not on product (hence title), expect to write a decent amount of tickets to support, pretty slow on resolving big issues (expect 2+ months), missing simple or fundamental options like giving renew button for applicant (have to go through a campaign, like what?), often document issuing problems, must know a little html language for document creation, "lesson for software" does not help at all (waste of money), expect your difficult questions in a zoom meetings ignored, "Roadmap ideas" take more than a half a year to complete (sometimes partial complete but it says complete), will ask you to be in meetings to say good things and not bad things for sales (basically using you) “ November 3, 2021 VE Victor E Planning TechnicianGovernment Relations, 2 - 10 employeesUsed the software for: 1-2 years. “It has made functions more efficient as I am able to quickly reference properties in the city and view all types of permits on file.“ January 4, 2022 NB Nickolas B Code InspectorGovernment Administration, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes there is an issue when using an i-pad, but I believe that is an i-pad problem.“ January 3, 2022 MP Mukesh P Engineering Consultant Government Relations, 11 - 50 employeesUsed the software for: 1-2 years. “This program has streamlined out permit process and has allowed better interaction with various people across all departments.“ January 4, 2022 SL Stephen L Electrical InspectorGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “Not easy to use for some of our senior inspectors.“ January 5, 2022 RD Ronnie D Civil Engineer Technician IIICivil Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “This product made scheduling and inspecting permits much easier than our last product“ January 5, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Administrator Construction Used the software for: Less than 6 months ### "Cloud based and great for our field staff!" May 4, 2018 5.0 Pros We love viewpoint for photos and documentation storage. We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly. Cons With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house. Hoping in the future documents can be edited and signed through this storage system. Review Source HR Humberto R. Administrative Analyst Government Administration Used the software for: 1-2 years ### "Certified OG Review" February 19, 2025 5.0 We are very happy with the service. Our staff and constituents like the ease of applying, reviewing and reporting on permits. Pros Ease of creativity in building the form and user experiences. Workflows are conditioned to provide universal permits with many options for our applicants. Cons Customizations are harder to come by. Need to vote for changes. Also, when we can update some things on the form or workflow existing records become negatively affected. For example, fees, workflow steps, etc might disappear from the records. Alternatives considered [Accela Building](https://www.capterra.com/p/181007/Accela-Building-Permitting/) Reason for choosing OpenGov Permitting & Licensing We reviewed three new options and OpenGov excelled over the competition in our test environments. Switched from [asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/) We needed a better product that could be implemented quickly and easily. We were not happy with the lack of functionality of the previous software and lack of attention in customer service. Review Source JH Jason H. Planner Government Administration Used the software for: 1-2 years ### "Feb 19 Review, Town of Brighton, NY" February 19, 2025 3.0 Without having much to compare it to, I’d say moderately good. In trading notes with my colleagues in other municipalities that use competing products, it seems none of them are particularly well liked lol Pros Web based so in theory perfect for remote work. Workflow feature to manage projects Cons Lack of info on past permits on the location page. Makes it impossible to see what a past permit was for. Inability to customize or turn off automated notifications. It’s a firehouse of emails that most people tune out or ignore. Alternatives considered [Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/) Reason for choosing OpenGov Permitting & Licensing I was not on the decision making team so I cannot speak to that. Switched from [Municity](https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/) After 15 years it was either update Municity or find a new product Review Source NC Nicholas C. Chief of Survey Government Administration Used the software for: 2+ years ### "Newton - OpenGov" February 19, 2025 4.0 It has been great, the best implementation the city has made in a long time. Pros The ability to assign workflow steps to specific individuals, and condition steps based off different form fields. Cons When making changes to forms - changes are not reflected within existing active records. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Modernize the permitting software and the ability to include other departments and staff. Review Source JM James M. Community Development Director Government Administration Used the software for: 1-2 years ### "Feedback from Lower Makefield " November 12, 2024 5.0 It's been great. We've had an 80% reduction in folks stopping in for help and a 50% reduction in phone questions. Pros Easy to use for applicants and on the municipal end. Can be easily customized to fine tune the process. Cons Very few issues with the software. It didn't take long to get local builders on board with the process. We do still need to assist folks who are very uncomfortable with computers. Alternatives considered [Cloudpermit](https://www.capterra.com/p/217144/Cloudpermit/)[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)[asyst:General Government](https://www.capterra.com/p/74179/asyst-General-Government/)[MaintStar Land Management](https://www.capterra.com/p/123694/MaintStar-Permit-Licensing/)[TrakIT](https://www.capterra.com/p/136493/TrakIT/) Reason for choosing OpenGov Permitting & Licensing Offered the best value and features. Ease of use & customization Switched from [MuniLogic CE](https://www.capterra.com/p/132274/MuniLogic/) Old software wasn't user friendly and was labor into Review Source DR Dan R. Assistant City Manager Government Administration Used the software for: 2+ years ### "Best software implementation I have ever experienced in local government" December 19, 2019 5.0 It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments. Pros The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments. Cons When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues. Switched from [Invoice Importer](https://www.capterra.com/p/109013/Invoice-Importer/) New World was purchased by Tyler and in order to gain the functionality we needed - online permit submissions and electronic payments - we were going to have to make a significant change. We were really impressed with Viewpoint's ease of use, both from a customer perspective and from a back-end administrative perspective. Review Source MR Melissa R. Business Operations Manager - Professional Srvcs Government Administration Used the software for: 2+ years ### "Excellent Software with Ease of Use for All!" December 19, 2019 5.0 This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond. Pros This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office. Cons Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming. Reason for choosing OpenGov Permitting & Licensing Choose ViewPoint Cloud for it's ease of use on both the end user side and the internal side. Switched from [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Product was not working for us anymore. It was not allowing us to move in the paperless environment that we desired. Review Source JC John C. CIO Government Administration Used the software for: 2+ years ### "Excellent Choice" December 20, 2019 5.0 Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis. Pros The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge. Cons I didn't buy stock in the company from the jump. Reason for choosing OpenGov Permitting & Licensing The pricing was better and the company was a local Mass company. Review Source MH Mike H. Development Services Manager Government Administration Used the software for: 1-2 years ### "Review" December 23, 2019 4.0 I really like the processes with ViewPoint from Plan Review down to Inspections. I like how all pertinent information is captured in the system and I like the look. Pros Value and ease of use. The software is intuitive and my staff and most customers like it. Cons Lacks obvious functionality when it comes to email addresses. Limiting a permit to only one email address creates a lot of problems for customers and staff. Critical users cannot see their inspection results. Reason for choosing OpenGov Permitting & Licensing The look and ease of use as well as the price. Switched from [Tyler Fire Prevention Mobile](https://www.capterra.com/p/167197/Munis-Field-Inspector/) Needed something cloud based where customers could request inspections online and see results. Review Source VR Verified Reviewer Plan Examiner Government Relations Used the software for: 1-2 years ### "Use and look through the software carefully in demo!!" November 3, 2021 3.0 At first you trust the company. as time goes by you lose faith in the company itself (not reliable and need to do things yourself) I get a feeling I know more of the software than the workers there. Pros Able to mess with majority of the important functions on the forms myself without needed to go to support, Record/application is under your control, User Friendly, can store documents (limited to file size though), can access anywhere as long as you have a phone. Cons stuff they say is not on product (hence title), expect to write a decent amount of tickets to support, pretty slow on resolving big issues (expect 2+ months), missing simple or fundamental options like giving renew button for applicant (have to go through a campaign, like what?), often document issuing problems, must know a little html language for document creation, "lesson for software" does not help at all (waste of money), expect your difficult questions in a zoom meetings ignored, "Roadmap ideas" take more than a half a year to complete (sometimes partial complete but it says complete), will ask you to be in meetings to say good things and not bad things for sales (basically using you) Reason for choosing OpenGov Permitting & Licensing Viewpermit to OpenGov. No options, forced to transition, they are closing everything on viewpermit and dont give us options. Review Source DG Dorinda G. IT Director Government Administration Used the software for: 6-12 months ### "ViewPoint struggles to suceed due to the company itself" January 3, 2020 3.0 ViewPoint Cloud has streamlined the permitting process and helped us get to a near paperless process. This has been accomplished with a lot of work on our side and little to no support from ViewPoint. ViewPoint chronically overpromises and underdelivers. The ViewPoint Cloud product is o.k. and has great potential. The company has a lot to be desired. ViewPoint has recently been purchased, we have hopes that they can turn the management of the product around. Pros Once it is set up and works, it works well. Cons The company support is not there and it is difficult it get an accurate answer out of the company. They constantly promised that the "product could do that" or "ViewPoint would set that up for us", but after we committed to it we found that we did not get what was promised. Luckily we have most of the promises in writing, but that only helps so much if a product does not have that capability. The company will also do very little to set the system up for you. You must do nearly all the set-up and configuration yourself. Be ready to commit significant time to this to make it successful. Reason for choosing OpenGov Permitting & Licensing Cost Review Source MP Mukesh P. Engineering Consultant Government Relations Used the software for: 1-2 years ### "This program is very easy to work with." January 4, 2022 5.0 Pros Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments. Cons Sometimes it is easy to look at the plans on paper. Sometimes I need to look at the plans on paper. Still this program has help me a great deal. Review Source AH Amy H. Administrative Assistant Government Administration Used the software for: 1-2 years ### "Positive Experience, Reporting needs flexibility" December 19, 2019 3.0 My overall experience has been positive. The user interface is simple and easy to understand. My main complaint is the lack of flexibility in the reporting feature. Pros The ability to "tag" other employees on a permit and to customize each record type is great. Cons The weakest part of this software is the reporting. The pre-defined categories are limiting and it would be more useful if each field of a record type was a reportable field. Review Source AW Andrew W. Fire Marshal Public Safety Used the software for: 1-2 years ### "One change would be helpful" December 19, 2019 4.0 Pros The ability to see what the others in my office are working on, and for keeping a permanent record of correspondence on a job. Cons On the contractor's side, they can only put one email address on a job. It would be nice the design professional, the contractor, and the owner all could receive emails on status changes, comments, and inspections. Review Source NB Nickolas B. Code Inspector Government Administration Used the software for: 1-2 years ### "User Friendly" January 3, 2022 5.0 Pros Very easy to use. We were able to add a few things and tweak a few things to best suit our needs. Cons Sometimes there is an issue when using an i-pad, but I believe that is an i-pad problem. Review Source BL Brian L. Electrical inspector Government Administration Used the software for: 1-2 years ### "Ok, but can always be better" December 19, 2019 4.0 Pros Ease of use, looking up files. Filing permits Cons Map could have a printable section for mileage patrol. If a project fails a inspection, it should go to yellow or orange, not green after it passes. To let people know there was a issue but has been corrected. Review Source CJ Carl J. Zoning Official Government Administration Used the software for: 2+ years ### "Epermitting" December 19, 2019 3.0 Pros Ability to manage property data and review permits Cons Navigation around website very inconvenient Review Source SS Scott S. CADD Engineering Specialist Government Relations Used the software for: 1-2 years ### "East to use software" December 31, 2019 4.0 It is easy to track and approve building permits. Pros It is easy to find what you are looking for with the search function. Cons Sometimes it is confusing to find the correct place to upload attachments. Review Source JD James D. Appraiser Government Administration Used the software for: 1-2 years ### "I'm just a user in another Dept..." December 19, 2019 3.0 Pros Can access scanned documents like building plans. Cons Poor export functionality. Lack of printed forms and reports. Review Source mS michael S. building construction inspector Construction Used the software for: 6-12 months ### "OpenGov Review" January 5, 2022 5.0 Pros Product is easy to use and great for the general pubic. Cons Notifications should be add to help our building department deal with those applying for permits. Review Source JC Jim C. Wiring Inspector Government Administration Used the software for: 1-2 years ### "REVIEW" January 8, 2020 5.0 Pros Combines all permit under one address. Look up an address and you see all permits and inspections. Cons Need to add more inspection type titles. Review Source JP Jade P. Deputy Tax Assessor Government Administration Used the software for: 1-2 years ### "a-ok" December 20, 2019 4.0 Over all, it has has been a good product and it allows me to work more effectively Pros I like the ease of data retrieval from any location Cons Because of self reporting, we get varried data entry issues. I wish that there were prespecified fields that would prompt the user. If they say they are "replacing a roof", it would be helpful to know if it is 2 square of 24 square, or instead of "rough and finish plumbing" to know how many wc's, sinks, hose bibs etc, like the state form had. Review Source lK linda K. City clerk Government Administration Used the software for: 6-12 months ### "Haverhill CIty Clerk Review" January 3, 2020 2.0 Have not found VPC responsive to our needs and also lots of down time. Pros all information is in one place and accessible offsite Cons Very difficult user interface and unable to customize for certain records to the degree we need Reason for choosing OpenGov Permitting & Licensing did not have voice in selection Review Source DM Donna M. Chief Assessor Government Administration Used the software for: 6-12 months ### "User" December 19, 2019 4.0 Fair to good Pros I have no comment . The public seems to like having the ability to submit for a building permit without coming to tow hall. Cons \*Accessing attachments for viewing without having having to go back to beginning \*Labeling of permits. Have to open permit to see what it’s for. \*access and ability to write my own report / queries \* unable to update house photos. Houses have been razed and new houses built but old photos still shown. Review Source YS Yvette S. Intern Planner Architecture & Planning Used the software for: Less than 6 months ### "Code" January 3, 2022 5.0 It is very helpful to write comments and check it later before submitting it. Pros It is very helpful to write comments and check it later before submitting it. Cons Editing sometimes is not easy. I wish it has grammar check option. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.