Jackal Software


Who Uses This Software?

For companies that require a bug tracking software, BugAware may also be used as an issue tracking software for IT or as a helpdesk software for customer service.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support

Vendor Details

  • Jackal Software
  • www.bugaware.com
  • Founded 2000
  • Australia

About BugAware

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.


BugAware Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

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