# Engagely Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Engagely Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/201714/Engagely --- # Engagely Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Engagely ## What is Engagely? With complete process automation, Engagely.ai helps enterprises reduce customer service costs, improve agent productivity and enhance customer experience while driving better ROI. Engagely's AI chatbots provide 24/7 support across mobile, digital, and social channels in the customer's preferred language. Engagely acts on each customer's conversation history, intent, preferences, and interests for coming up with tailored answers. ## What is Engagely used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engagely?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.engagely.ai&name=Engagely) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engagely 4.2 (5) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.6 (22,658) Value For Money 4.3 (4) Value For Money 4.5 (15,231) Customer Service 4.5 (4) Customer Service 4.4 (13,493) ## Engagely alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) [4.5 (67)](https://www.capterra.com/p/231201/KenytAI/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231201/KenytAI/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autoresponders 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Contextual Guidance 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Language 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Engagely 40 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.3 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Alexa](https://www.capterra.com/p/168725/Alexa-Marketing-Stack/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(2) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Gurmohan D. Managing Director - International Growth & Operations Financial Services ### "Effective Customer Engagement and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2022 Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership Pros 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy Cons 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again, Alternatives considered [Haptik](https://www.capterra.com/p/186856/Chatbots/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Ghanshyam D. Marketing Head Telecommunications ### "Engagely is the best solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 All Good. Pros We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good. Cons All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anushua R. Digital Strategist Consumer Services ### "An omnichannel Customer Engagement Solution for Businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 1, 2022 Pros An apt business solution which is: Easy to Use Easy to Customize Diverse Cons The software in itself is good but the response time of the team handling the clients' accounts can be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ tasnim j. CEO Accounting ### "Whatsapp bot" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 January 13, 2022 We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention. Pros The ease to provide 24\*7 service without human intervention. Its a automatic source of data and document collection for us. Cons constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Satakshi Anchal C. Senior Content Evangelist and Events co-ordinator Financial Services ### "Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 26, 2021 Pros The DIY platform to enhance, develop and train the bot in new journeys. Cons No sandbox or test environment to test the journey implementation and functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)