--- title: "ARI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ARI Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/201737/ARI/" page_type: "product" language: "en" --- # ARI Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ARI ## What is ARI? Auto repair shops and mobile mechanics rely on ARI (Auto Repair Software) to operate efficient and profitable businesses. Our award-winning software assists with every aspect of shop management. Our must-have benefits include: Organized Workflow – Maintain detailed records of customers, vehicles, and service history. Simplified Billing – Generate invoices, estimates, and process payments securely. Increased ARO with Inspections – Capture photos, collect digital signatures, and generate professional reports in just minutes. Detailed Parts Tracking – Receive real-time inventory updates and reports. Expense Control – Track costs and identify opportunities to save. True Productivity – Monitor technician hours for accurate payroll and job costing. Automated Maintenance – Oversee service schedules and reminders, ensuring customers never miss an appointment. The #1 choice for launching and growing auto repair businesses. Try the app for free. No contact information or contract is required. ## What is ARI used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Recognitions Shortlist Overall rating Based on 661 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Extensive features at low cost Comprehensive repair management tools Frequent glitches and slowdowns Clunky and confusing navigation Starting price $39.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ARI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.utilitymobileapps.com&name=ARI) Rating Breakdown 4.6 +− Features4.5 Value for Money4.7 Ease of Use4.5 Customer Service4.6 Rating Breakdown 4.6 Features4.5 Value for Money4.7 Ease of Use4.5 Customer Service4.6 ## ARI Reviewers Verdict Updated August 2026 AI summary - ARI is a good fit for independent auto repair shops and small teams seeking organized shop management. - Reviewers are positive about its organized workflow, broad feature set, and strong value compared to higher-priced alternatives. - It centralizes daily tasks like job tracking, billing, and customer records, helping shops save time and reduce paperwork. - Reviewers note pain points like occasional glitches, limited accounting integrations, some payment restrictions, and inconsistent labor rate data. - ARI suits small to midsize shops prioritizing workflow efficiency, but buyers needing advanced accounting or customization may face challenges. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ARI 4.6 (661) VS. [### AutoLeap](https://www.capterra.com/p/216500/Autoleap/) [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $39.99 Flat Rate, Per Month Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (661) Ease Of Use 4.7 (744) Value For Money 4.7 (623) Value For Money 4.7 (689) Customer Service 4.6 (591) Customer Service 4.9 (714) ## ARI alternatives Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) [4.6 (267)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169022/Shopmonkey/) [Autorox](https://www.capterra.com/p/184222/Autrorox/) [4.8 (63)](https://www.capterra.com/p/184222/Autrorox/reviews/) Starting price $899.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184222/Autrorox/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/) [View all alternatives](https://www.capterra.com/p/201737/ARI/alternatives/) ## FAQs about ARI Overview ### What problems does ARI solve? ARI solves scattered shop operations by centralizing customer records, vehicle history, estimates, repair orders, inspections, invoicing, scheduling, and status updates in one workflow. It reduces paperwork, manual follow-ups, and back-and-forth calls while improving repair visibility and customer approvals. Independent shops, mobile mechanics, fleet managers, service advisors, and owner-operators benefit most. Answer based on 418 reviews Overview ### Which roles and teams benefit most from ARI? ARI is most used by shop owners, owner-operators, mechanics, and technicians who need to run daily auto repair operations efficiently. Managers, office managers, and directors use it to organize work orders, scheduling, invoicing, and customer records, while executives monitor business performance, streamline workflows, and keep service operations profitable. Answer based on 660 reviews Overview ### What company size and industries is ARI built for? ARI is built primarily for small automotive repair businesses: 97% of reviewers are small businesses, and 84% work in Automotive. It also serves car repair shops, mobile mechanics, auto body, glass, truck, marine, motorcycle, and bicycle repair operations, with some use in Transportation/Trucking/Railroad and Mechanical or Industrial Engineering. Auto repair is the main use case. Answer based on 660 reviews Features and Usability ### What are the key features of ARI? ARI includes core shop management features like invoice management, estimates, appointment scheduling, and work order management. Differentiating capabilities include VIN decoder, vehicle information and service history, labor guides, parts ordering, customer portal with electronic signature and online payments, plus QuickBooks integration for accounting and reporting. Answer based on 230 reviews Pricing ### How much does it cost and what fees or limitations are included? ARI starts at $39.99/month for the Pro plan, or 33.33 billed annually; Pro Plus costs 59.99 monthly or 49.99 annually and includes 3,000 ARI credits for advanced diagnosis, AI tools, and marketing. ARI also offers a free version and free trial. Reviewers often call it affordable, though some found setup slow and pricing high for new or non-US shops. Answer based on 159 reviews Integrations ### Which third-party tools and platforms does ARI integrate with? ARI integrates with QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, PayPal, Stripe, Square Point of Sale, PartsTech, and Mitchell RepairCenter. Reviewer mentions center on accounting, payment processing, parts ordering, and labor estimating, while catalog data also lists 360 Payments, ProDemand, and Square Banking for added coverage. Answer based on 79 reviews Getting Started and Support ### How easy is it to onboard and train a team on ARI? ARI is generally quick to onboard for front-line staff and beginners, especially for basic customer, vehicle, and invoice workflows. It offers in-person training, live online sessions, documentation, and videos. Reviewers say nontechnical users learn the tabs quickly, while admins and teams using advanced functions need more time and support. Answer based on 32 reviews Getting Started and Support ### What customer support options does ARI offer, and how do users rate the experience? ARI offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, helpful, and receptive to feedback, especially through messaging and tickets, though some report delays during urgent issues, repeated outreach emails, and frustration when glitches interrupt work. Answer based on 161 reviews Ease of use ### Is ARI easy to use for an auto repair shop? ARI makes daily shop tasks easy to manage for most auto repair businesses, especially smaller teams and startups. The interface feels straightforward for estimates, invoices, scheduling, and customer records, though some beginners need time to learn advanced features, and a few users mention clunky areas, limited customization, or device-specific issues. Answer based on 230 reviews ## Who uses ARI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive features at low cost 90% positive reviews out of 50 Most reviewers indicate features offer strong value, combining advanced tools and affordability for shop management. Chase L. Operations, 2 - 10 employees. "Starting out, we went thru 3 different software shop management systems , this one bye far is much easier and more advanced, the dvi is great feature we were paying Amit extra for and not even close to the same features included in the same low price" Frequent glitches and slowdowns 64% negative reviews out of 66 Most reviewers report bugs and issues cause glitches, slow performance, and occasional data or syncing problems. Anonymous User Ceo, 2 - 10 employees. "When it was buggy and kept on glitching but since the upgrade there isn't a single word I can speak bad on it" Comprehensive repair management tools 95% positive reviews out of 42 Most reviewers find repair management streamlines estimates, customer updates, and tracking, boosting shop efficiency. Dustin E. Owner Technician, 2 - 10 employees. "Repair Status: Provides clear visibility into the lifecycle of every project, ensuring that no task falls through the cracks and client communication remains professional." Clunky and confusing navigation 35% negative reviews out of 57 Some reviewers describe user interface as difficult to navigate, visually unappealing, and lacking intuitive guidance. Nick S. Owner, 2 - 10 employees. "I would like to see a more streamlined website. When trying to navigate the website, it throws the screen all over the place." Organized shop workflow management 100% positive reviews out of 26 Most reviewers describe workflow as highly organized, saving time and simplifying daily shop operations significantly. Sandra G. President, 2 - 10 employees. "it has helped improve workflow management in our shop by keeping things organized, saving time, and making daily operations run smoother." ## Features AI summary Based on 2,433 Auto Repair reviews Capterra reviewers point to these as the top features buyers look for in auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) ARI supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair businesses create accurate estimates, track jobs from start to finish, and manage customer billing more efficiently, allowing teams to keep shop operations organized and move work through the repair process with fewer delays. Quotes/Estimates 4.6 (446) 71.30% of 446 reviewers that rated this feature as important or highly important This aspect helps you quickly generate, send, and convert estimates to invoices, keeping customers informed. Users think it saves time, is easy to use, and supports email/text delivery, but some want better separation from invoices and more customization. Work Order Management 4.6 (347) 66.86% of 347 reviewers that rated this feature as important or highly important You benefit from organized tracking of jobs, real-time workflow, and easy order retrieval. Reviewers indicate it keeps work organized, allows status updates, and supports assigning tasks, though some want improved search, duplication, and technician assignment options. Labor Rates 4.5 (312) 69.55% of 312 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.6 (402) 67.41% of 402 reviewers that rated this feature as important or highly important ARI offers fast, automated VIN decoding to fill in vehicle details and reduce errors. Reviewers appreciate time savings, CarFax and NHTSA integration, and easy parts lookup, but some mention occasional scanner issues and incomplete vehicle data for certain models. Service History 4.6 (382) 65.97% of 382 reviewers that rated this feature as important or highly important With this capability, you can easily access detailed records of past services, track warranties, and provide informed customer support. Reviewers appreciate the time savings, ease of tracking repairs, and integration with CarFax, though some want faster access to previous notes. Billing & Invoicing 4.7 (473) 76.96% of 473 reviewers that rated this feature as important or highly important It gives you streamlined digital invoicing, quick payments, and clear billing breakdowns for customers. Reviewers appreciate easy online payments, SMS/email invoicing, and Square/Mitchell integrations, but some report freezing, duplicate invoice numbers, and limited payment processor options. ARI 59 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: It gives you streamlined digital invoicing, quick payments, and clear billing breakdowns for customers. Reviewers appreciate easy online payments, SMS/email invoicing, and Square/Mitchell integrations, but some report freezing, duplicate invoice numbers, and limited payment processor options. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Estimating: Estimate expected cost based on various factors before a project begins - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: This aspect helps you quickly generate, send, and convert estimates to invoices, keeping customers informed. Users think it saves time, is easy to use, and supports email/text delivery, but some want better separation from invoices and more customization. - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: With this capability, you can easily access detailed records of past services, track warranties, and provide informed customer support. Reviewers appreciate the time savings, ease of tracking repairs, and integration with CarFax, though some want faster access to previous notes. - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - VIN Lookup: ARI offers fast, automated VIN decoding to fill in vehicle details and reduce errors. Reviewers appreciate time savings, CarFax and NHTSA integration, and easy parts lookup, but some mention occasional scanner issues and incomplete vehicle data for certain models. - Work Order Management: You benefit from organized tracking of jobs, real-time workflow, and easy order retrieval. Reviewers indicate it keeps work organized, allows status updates, and supports assigning tasks, though some want improved search, duplication, and technician assignment options. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (661) 4.5 Based on 661 reviews ## Pricing Value for money 4.7 (623) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/201737/ARI/pricing/) ARI Pro $39.99 Flat Rate,Per Month It includes: - Advanced Car Diagnose - Automatic Service Reminders - Customized Invoice Templates - DTC Decoder - License Plate Reader - Logo Upload - Online Booking Link - Payment Tracking - Reports and Statistics - Service History Reports - Signature Support - Time Tracking Logs - Unlimited Clients & Vehicles - Unlimited Inventory Items - Unlimited Invoices & Estimates - Vehicle Inspection Checklists - VIN Decoder - Accounting - Labor Guides - SMS& Email Marketing - Client Portal ARI Pro Plus $59.99 Flat Rate,Per Month It includes: - 3000 ARI Credits - AI Features - Client Portal - Labor Guides - SMS& Email Marketing - Unlimited Clients & Vehicles - Unlimited Inventory Items - Unlimited Invoices & Estimates - Accounting - Customized Invoice Templates - Advanced Car Diagnose - Automatic Service Reminders - License Plate Reader - Logo Upload - DTC Decoder - Online Booking Link - Payment Tracking - Reports and Statistics - Service History Reports - Signature Support - Time Tracking Logs - Vehicle Inspection Checklists - Image Attachments - Priority Support Value for money 4.7 (623) 4.7 Based on 623 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ 360 Payments](https://www.capterra.com/p/177326/360-Payments/)[ ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (591) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (591) 4.6 Based on 591 reviews ## User reviews Overall rating 4.6 Based on 661 reviews Filter by rating 5(466) 4(157) 3(30) 2(8) 1(0) Mentioned topic Sorted by most recent AC Ashlee C. Owner Automotive ### "Automotive Owner/Tech" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2026 The best everMy overall experience with ARI has been the best experience I have had so far. I appreciate how convenient, fast, and informative the system is, while still giving me a sense of control throughout the process. ARI has made it easier for me to access information, complete tasks, and stay informed. Although there are occasional changes and updates that take some time to adjust to, I understand that they are made to improve the overall experience. Overall, I am very satisfied with ARI and the way it has made things more efficient and manageable.! Pros What I like most about ARI is how convenient, fast, and informational it is while still allowing me to feel completely in control. The process is simple and easy to navigate, which saves me time and makes it convenient to get the information I need when I need it. I also appreciate how quickly ARI provides helpful information, so I do not feel like I am waiting around or wasting time. The information available helps me better understand my options and make informed decisions. Most importantly, I like having control throughout the process. ARI gives me the ability to stay involved, make decisions, and manage things in a way that works best for me. Cons What I like least about ARI is the constant changes that can sometimes make it difficult to keep up with new processes, features, or updates. However, I do understand that updates and changes are necessary to improve the system and provide a better experience. While the frequent changes can take some time to get used to, I appreciate that ARI is continuing to evolve and make improvements. I would just prefer for changes to be communicated clearly and consistently so that everyone has enough time to understand and adjust to them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LV Louis V. Owner Automotive ### "Excellent software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2026 Excellent so far. It has helped me qoute jobs properly, the repair assistant makes diagnostic work easier and more efficient. Pros As a mobile tech and solo owner/operator, it has everything i need to create professional looking estimates and invoices quickly and throughly. I find the labor guide very helpful. Cons Hard to find anything i dont like, its really easy and straightforward to use. Tons of features at a great price. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reasons for choosing ARI Price first just starting out on my own i was looking for something with lots of features at a lower price point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP David P. Owner Automotive ### "Great start up option " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2026 Good so far but because it doesn’t have more explanation on how it works I might not keep it long term Pros Ease of creating RO using license toget information and being able to work on the phone through text make it very user friendly Cons Accounting side of software doesn’t make it easy to transfer to QuickBooks you should be able to automatically finish something and it transferred or give you the option to transfer immediately Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reasons for choosing ARI Price and that I can do almost everything on my phone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Abdullah R. Automotive Automotive ### "Easy to use even no training required " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 May 6, 2026 So far so happy. Good price, easy to use, but I would love to talk with someone to improve my knowledge and make it more easier to understand the app. Pros Inspection it’s has a very professional inspection template and you can add or remove line items or categories Cons The number plate or vin decoding, sometime it’s not working and I have to go manual to add a vehicle. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Price, it was too expensive for me and I couldn’t afford Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Spencer C. Owner Automotive ### "User friendly software integration and great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 I enjoy using this software as it is user friendly and integration aspects are definitely geared towards running a smoother workflow. Pros Great software. I like how you can integrate everything together. Parts, labor, vehicle information all at your fingertips. And they keep coming out with new updates and tweaks. Cons While the desktop version is hands down the best, the mobile app seems to be bit lacking maybe due to the slightly different navigation through it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Charly B. Manager Automotive ### "Ari review " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 2, 2026 Besides and accurate estimate quotes I've enjoyed using it and look forward to all the improving features that you guys are implementing and near future to make it better Pros Estimates invoices and customer list. I like that I can integrate parts suppliers with parts tech through the app and place my order through my parts supplier to go pick it up. Cons Estimate prices are not really accurate according to real industry data. Every time I get a estimated labor and parts price quote for the same or very similar job always different prices Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 10, 2026 We are fixing this on the next release - stay tuned! CN chris N. owner Automotive ### "Great Automotive software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 1, 2026 Pros I’ve been using ARI Automotive Repair Software for my shop, and it’s honestly been a huge time saver. The estimating and invoicing process is quick, clean, and easy to understand, which helps me stay organized and get customers taken care of faster. What I like most is how straightforward everything is—building estimates, converting them into invoices, and keeping track of jobs all in one place without jumping through hoops. It’s made my workflow smoother and cut down on a lot of wasted time. If you’re running an automotive business and want something simple but effective to keep your paperwork tight, ARI is definitely worth checking out. Cons One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system. For example, on certain jobs you’ll see multiple options like “remove and replace engine assembly” and “remove and replace engine,” and depending on which one you click, the labor time (and price) can be completely different. It can feel like every time you go back in, the numbers shift around, which makes it a little frustrating when you’re trying to keep estimates consistent and accurate. It’s not a deal breaker, but it does mean you have to double-check your selections and not rely 100% on the first number that pops up. If they tighten that up and make labor operations more standardized, it would make the software even better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB Gabriel B. Owner Operator Automotive ### "Rating from On The Go Auto Repair" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 I have really enjoyed ARI! I was offered a deal from all data to purchase their shop management software but the price was just not in my budget but ARI makes it possible to cover myself and the business. Pros I really like the option for customers to sign R/O’s on their own devices. We also have enjoyed the integration tools that allow us to use square with the invoices for payment. Cons I think that a great feature that would help me would be to add a way to link your google business profile for the reviews. Also, adding a text campaign option to send out mass messages would be great. Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reasons for choosing ARI The price point was more affordable for my business and it allowed me to integrate my payment software seamlessly! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Derek B. Owner operator Automotive ### "My ARI review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 30, 2026 Love ARI and has been more than sufficient for my needs as a shop owner. The invoices you can make with your logo are very nice also a Pros Affordability, it was extremely affordable as I was just getting started. But still has all the features of other programs at a fraction of the cost. Cons The only problem I have with the program was trying to figure out all the functions. It is very easy to use once you learn it. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reasons for choosing ARI Price was much lower on ARI and am new business owner Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Steven C. Owner Automotive ### "Best choice we ever made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 The experiences we have had with ARI has all been positive. We have zero complaints and zero regrets. Pros Our shop loves ARI. It helps us effectively and efficiently keep up with our daily and monthly workflow. The book your own appointment link has been a great resource for getting new jobs from our online advertising. The customer support, don't get me started. \[sensitive content hidden\] and his team are always quick to respond and always help when we have an issue. If it is something the program doesn't yet do, they work it into their next upgrade and poof it now does what I need it to do for my shop to run our way. I think that is the coolest feature of this program. Value for the money is top of the list. I couldn't ask for a better system for the price we pay. Being a very very small shop the value we get for what they charge monthly fits perfectly into our budget. We can't say enough great things about ARI. The program is the best, the customer service is top notch, I wouldn't trade it for the world. We are a very happy team. Cons Don't really have any cons. When we run into an issue, they are quick to point us in the right direction or add the fix to the program. Who could ask for more? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/201737/ARI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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