# ARI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ARI the right Auto Repair solution for you? Explore 638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201737/ARI/reviews --- ARI 4.6 (638) [View alternatives](https://www.capterra.com/p/201737/ARI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of ARI Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EC Ethan C Owner and OperatorAutomotive, Self-employedUsed the software for: 1-2 years. “The professional look of the invoices has also help to grow my business from a guy who can fix stuff to That Technician who can fix anything.“ March 23, 2026 CS Charles S OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. “ September 21, 2025 CL Chase L OperationsAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Starting out, we went thru 3 different software shop management systems , this one bye far is much easier and more advanced, the dvi is great feature we were paying Amit extra for and not even close to the same features included in the same low price“ September 18, 2025 JH Joey H TechnicianAutomotive, Self-employedUsed the software for: I used a free trial. “Too much cluttler on the scheduling page and the sensitivity and the tolerance for pushing buttons on the screen“ February 17, 2026 RR Ramon R Owner, MechanicAutomotive, Self-employedUsed the software for: More than 2 years. “This software also helps in organizing customer information, service histories, and parts inventory, making it easier to track and manage every aspect of the repair process.“ June 13, 2024 JW Julia W Office ManagerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “My only complaint is that I have to add a year to be able to save a vehicle/hull's information to a customer; sometimes with certain boats & the work that we do it is not necessary to have the year or customers often do not know the year of their boat.“ June 13, 2024 JW Julia W Office ManagerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “I really enjoy how the Job Cards are set up so I can select a customer & then select whichever vehicle is in for work at the time then add parts & labor in separate sections.“ June 13, 2024 CM Christopher M Owner OperatorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “I am not able to link Identifix with the program nor my scan tool for dtc data straight to the repair order.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey R. Owner Automotive Used the software for: Less than 6 months ### "Best software for the price, still feels clunky. " July 12, 2025 4.0 It was overall okay. Writing invoices was very easy and they presented a very professional feel. Navigating the software was king old of clunky and awkward. Sometimes the vehicle I wanted to add just wasn’t there. The vin decode did work well and the integration with Carfax was nice. Pros It’s got everything an automotive shop would need to survive in the digital world. It offered all these features at a fraction of the price of its competition. Cons It’s kind of clunky. I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired. It is function, don’t get me wrong, it’s a scaled version of the web app. I’d like a slicker, easier to use and navigate interface. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI The price of ARI was a fraction off everyone else’s price. Review Source CM Christina M. Administrative Assistant Automotive Used the software for: I used a free trial ### "WAY TO GO ARI!" September 17, 2025 5.0 ARI is great so far. despite the learning curve, it is intuitive and easy to use, I like the layout and the integrations as well! Pros ARI is great! We especially enjoy the ability to give customers a "customer site" where they can follow along with the repair process. We also enjoy being able to offer financing and the price for ARI is super cheap for the amount of value they provide! Customer support is great, they respond quickly and have solutions ready. Creating estimates is a breeze with the AI function. I am not worried about security either because it is all on the cloud! Cons it can be a bit of a learning curve. Also, I am still unsure if the estimates that I have written on ARI will stand up to the insurance companies requirements? I guess we will have to wait and see. I do not like how the "markup" works. I should be able to mark up some things and not have to mark up everything. Switched from [Qapter](https://www.capterra.com/p/228730/Qapter/) Qapter is too expensive and is still missing many of the features that ARI has. Also, nothing integrates well with Qapter. Review Source EC Ethan C. Owner and Operator Automotive Used the software for: 1-2 years ### "Thanks ARI" March 23, 2026 5.0 ARI has greatly increased my ability to grow as a business and helped me learn as a technician and owner. Pros I like the structure of the interface. It makes building a job card from just a parts list and invoice a breeze. Having the labor hours on hand anytime has really help me to stop shooting myself in the foot when quoting jobs. The professional look of the invoices has also help to grow my business from a guy who can fix stuff to That Technician who can fix anything. Cons What I liked least about ARI would be the only down side and that's paying for it! Duh hahhahahahaha Review Source EC Eduardo C. Mechanic Automotive Used the software for: I used a free trial ### "Eddie's mobile mechanic " April 9, 2025 2.0 Enjoyed ut made it easier for me to quote Pros Easy to operate fast and presice works good Cons Self recalabrate keeps resetting my quotes Review Source WZ Wally Z. Ceo Automotive Used the software for: Less than 6 months ### "simple, affordable, and improving auto repair software" February 8, 2026 5.0 overall, my experience with ari has been positive. it is a solid and cost-effective system for auto repair shops. with stronger inventory tools, better bookkeeping features, smarter receipt handling, and more ai automation, it could become an excellent all-in-one platform. Pros i like ari for its simplicity, affordable pricing, and good customer service. it is easy to use for daily shop operations and works well for estimates, invoices, and basic management without being overly complicated. Cons inventory and bookkeeping need improvement. expense receipt screenshots should be smarter, with ai recognizing whether they belong to expenses or cost of goods sold. warranty reimbursements also need better tools, such as issuing credits to customers and tracking vendor credits. Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reason for choosing ARI they were more complicated, more expensive, and not as user friendly for our day to day auto repair shop operations Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) quickbooks online was too basic and general for our operation. ari is built specifically for auto repair shops and better fits our workflow, job tracking, and day-to-day shop needs. Review Source JD James D. Owner Automotive Used the software for: Less than 6 months ### "ARI saved my start-up Auto Repair Shop" July 17, 2025 5.0 My shop personnel love the tool. Estimates are easy. The custom templates allowed us to dial in the perfect presentation of invoices while presenting necessary legal disclosures/disclaimers cleanly. Pros Extremely easy to use. First class support. I like that they offered a hands-on demo of the administrative side for prospective customers to explore. Additionally they have a trial that gives customers an opportunity to get comfortable with the solution before paying money. This solution is an incredible tool at an extremely affordable price point. ARI will revolutionize the shop management software industry. Cons Haven't found anything I dislike about the solution. I wish they had more integrations on the labor rate calculator. While they have \[sensitive content hidden\], it would be great if they could get Motor TruSpeed too. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) Reason for choosing ARI Originally we didn't choose ARI, because of its lack of a customer-facing website. We came back to ARI because it was as good, if not better than the "big name" shop tools, but its price-point is extremely affordable. Switched from [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) Originally we didn't choose ARI, because of its lack of a customer-facing website. We came back to ARI because it was as good, if not better than the "big name" shop tools, but its price-point is extremely affordable. Review Source ER Eli R. Manager Automotive Used the software for: 2+ years ### "Best Bang for your Buck!" September 17, 2025 4.0 Overall, happy for what we are paying. Even though there is still glitches and little things that need to be ironed out, overall its a good software and has lots of potential. Pros The price is very good. Also, they always try to improve with constant updates. Customer service is good and you get fairly quick responses. Cons Lots of glitches, have to go back and forth to update pages. Also, cant sort invoices by taxable and tax exempt. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing ARI The value is unbeatable. Other software is much more expensive. Review Source AC Anahisa C. Director of Strategy and Marketing Automotive Used the software for: Less than 6 months ### "Efficient and price conscious " September 17, 2025 5.0 So far it has been a good experience. Seeing a lot of value in having access to the labor guides. And the inspections. Once we organized it to meet our needs it makes going through the inspections a breeze. Pros The price point and the ability to play with the system before committing to the purchase was crucial for our small business. The ease of use and learning how it works was very easy and efficient. Cons It doesn’t work as well on IOS so we typically have to use it in the shop laptop. But it works great on windows. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI The ability to test the product before committing Review Source CS Charles S. Owner Automotive Used the software for: Less than 6 months ### "Great app For Automotive shops everywhere" September 21, 2025 5.0 I actually am very pleased with the app and all its features and how they are always on top of updates. Pros They have a great customer support team that gets back with you asap. There is a a lot of features this program does for the value that you pay monthly compared to other programs out there for the auto industry. Cons there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. Square does not charge a monthly fee and it is much easier to use in my opinion. Review Source MH Michael H. Owner Automotive Used the software for: 6-12 months ### "For the price it’s unparalleled!" September 19, 2025 4.0 Overall we are satisfied with the product for the price. I would not pay much more for it before using a service which has better support. Pros It’s an inexpensive alternative to the other shop software. It helps me keep track of our appointments. Cons It’s difficult to use for me. It’s hard to elaborate on the things I like least. However getting to maps from the appts is ridiculous. Requires to many presses. Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Reason for choosing ARI I chose Ari because I was able to implement without pressured sales teams Review Source AB Ashley B. Owner Automotive Used the software for: Less than 6 months ### "Switched from Tekmetric " January 7, 2025 5.0 So far, so good. We downsized our shop and no longer need such a robust (expensive) shop management software. We do not use Mitchell, but ALLDATA and that’s the only thing we miss from Tekmetric is pulling labor times over. Pros I love the scheduling, the parts tech integration, and the messaging functionality. Cons The UI is a little clunky, but we are coming off of Tekmetric Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI The model was very close to tekmetric, we prefer apps over websites, and the scheduler as well as the client portal is phenomenal. We deal with fleets mostly now and this was exactly what we needed. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) We downsized our shop, a few tech retired and we wanted to go to appointments only at a new location. Tekmetric was too expensive to keep for the amount and scope of work we were switching to doing. This just made sense. Review Source RM Ruben M. Owner Automotive Used the software for: Less than 6 months ### "Rcms auto services " March 29, 2025 5.0 Great, love it compared to other products Pros Easy for interface, vin look up, storage Cons Switching to paid from pending, switching between screens Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Pricing and ease of use, functionality and availability Review Source HH Hannah H. COO Automotive Used the software for: Less than 6 months ### "Took our start up business to a new level" September 17, 2025 5.0 We are a start up so we were coming up with processes from the ground up. Once I found ARI, they made it so simple. Pros Finding ARI was a game changer for us. Most shop software is out of reach for a company just starting out. Through lots of looking I found ARI. The price is actually affordable and it does everything we need. The integrations are amazing and makes running the business so much simpler. We use ARI for every step of our process, everyday. I especially love the estimate & invoice system. Thank you ARI! Cons The only thing I have noticed is that I don't get alerts when someone schedules an appointment so I have to check the calendar frequently to make sure I don't miss anything. Review Source KATRINA B. Manager Automotive Used the software for: Less than 6 months ### "Ari review " October 5, 2025 4.0 It was good for the most part until it came to having to pay to use some of the features i think it should be free to use. Pros I like that you can have a invoice made and send it to your client they can pay you sign it and send it all back super simple Cons I dont like that you have to pay every year just to use all the functions and features it should be free all the way. Review Source FM Frederick M. Managing Director Automotive Used the software for: 2+ years ### "Hands Down the Best Shop Management Software" April 9, 2025 5.0 Excellent product, with outstanding customer support. The ARI team constantly upgrades and patches the software as well as introduceing new features. Pros We have most of our business processes in one spot. Cons At times it is glitchy and freezes up, requiring a reboot. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Much to expensive and poor customer service. Review Source MS Mohanan S. Director Automotive Used the software for: 1-2 years ### "ARI experience in Malaysia" July 15, 2025 4.0 Workable and have room for improvement. We would love to push this software to all garages and parts dealers if it can be done via us. Gives us room to track cars across different garage which will add value to the software as well as users Pros Makes tracking car service and repair much easier. Having web and mobile access gets us to input data easy. This minimises data input and updating time Cons Unable to upload bulk pictures and video. Job card can be with checklist for printable format for internal distribution. Review Source JW Jeff W. Owner Automotive Used the software for: 6-12 months ### "Great system for repair shop" April 9, 2025 5.0 So far meets all my needs for my shop and more Pros Love the ability to email estimates and invoices to customer and ability to pay online Cons Great program for the budget friendly small shop. Works great Review Source MW Michelle W. Owner Automotive Used the software for: 1-2 years ### "Top Of The Line!" January 8, 2025 5.0 Our expierence with ARI has been great. We can make changes to the templates at any time to suit or ever changing business model. They respond quickly if we encounter something over our skill set. Very happy and recommend this to anyone in the automotive repair industry. Pros The ability to talk to a live body when there is an issue or a question. Cons Can't really think of anything for this field. Happy accross the board. Review Source CC Charles C. Owner Lead Tech Automotive Used the software for: 1-2 years ### "Best purchase to date!" December 29, 2024 5.0 Easy, Just like Sunday Morning! ~\[sensitive content hidden\]~ #EASY Pros Its wide range of capabilities making its flexibility superior! Cons At first glance, navigation had given some frustration, yet it took no time to figurevit out! Review Source BS Brenda S. Owner Automotive Used the software for: Less than 6 months ### "Owner-Rapid City Auto Pros LLC" September 17, 2025 5.0 They are quick to answer questions. So far easy to use. I love how it has everything you need at your fingertips. Pros I love how it has everything I need in one place. You can't beat the price. It works with QuickBooks. I love how you can schedule appointments. Cons I have not found any cons yet. I am learning more each day. I highly recommend this to anyone who owns a mechanic shop large or small. Review Source Ashleigh S. Owner Automotive Used the software for: I used a free trial ### "Flipping the script " July 16, 2025 5.0 It has been an amazing experience, it has done wonders just w the trial period. I am very satisfied w this product Pros Easy to use dash board, ability to share inspections. It makes my shop more organized which is eomething I’ve never been able to achieve until now Cons Expensive. A limited amount of things you can report. The price is really the biggest issue for me. If it wasn’t so high I wouldn’t think twice Review Source AB Ahmet B. owner Automotive Used the software for: 2+ years ### "Amazing Product" April 9, 2025 5.0 great. Pros Amazing product, definitely recommend!!! Cons none, everything was great. love the whole thing Review Source CC Christopher C. Mechanic Automotive Used the software for: 6-12 months ### "ARI Review" January 3, 2025 5.0 My overall experience has been great...now I just need more clients Pros The convenience of keeping track of all parts, vehicles, clients, everything all in one spot Cons I haven't found anything yet...every time there is a problem it is fixed almost immediately Review Source NR Noah R. Owner Technician Machinery Used the software for: 1-2 years ### "Great Cost Effective Program with Many Features" December 24, 2024 5.0 It was a bit slow for me to get started but once I put some time into getting the program set up and fine tuned I have been reaping the benefits. Much more cost effective than competitors and constant updates and improvements keep me a returning client. Pros The constant effort by the creators to make this program more and more useful and efficient. Cons Small bugs and inconveniences that I’m sure will work themselves out over time. Review Source DB DEREK B. Owner Automotive Used the software for: 6-12 months ### "I HIGHLY RECOMMEND ARI" March 3, 2025 5.0 Love it and will continue to use it, it has yet to let me down in any way! Pros ARI is very simple to use, keeps everything nice and organized while bombarding you with options to help your business grow! Cons Labor guide integration is confusing as far as the initial set up was concerned Review Source Similar Products Featured