--- title: "ARI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ARI the right Auto Repair solution for you? Explore 661 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/201737/ARI/reviews/" page_type: "reviews" language: "en" --- ARI 4.6 (661) [View alternatives](https://www.capterra.com/p/201737/ARI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ARI Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews KS Kevin S FounderAutomotive, 2 - 10 employeesUsed the software for: I used a free trial. “I liked the ability to have a all in one crm and shop work flow type of system, allowing both customer and I to have repair statuses, information of the vehicle saved under each customer. And in comparison to other types of shop programs I feel this is a great competitor price point.“ April 28, 2026 GY Gustavo Y OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other critical topics“ April 28, 2026 GP Geoffrey P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders.“ April 29, 2026 SP Stephen P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices.“ April 29, 2026 DE Dustin E Owner TechnicianAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Workflow Management: Streamlines the daily grind by making it easy to convert estimates to invoices and manage appointments, which helps reduce administrative "desk time."“ April 28, 2026 cn chris n ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system.“ May 1, 2026 TH Tyler H CEOAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “While ARI is designed as a general mechanical shop management tool rather than an ADAS-specific platform, its flexibility allowed me to easily adapt it to my calibration and diagnostic workflows with great success.“ April 29, 2026 CS Charles S OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. “ September 21, 2025 ## Showing most helpful reviews Showing 1-25 of 661 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey R. Owner Automotive Used the software for: Less than 6 months ### "Best software for the price, still feels clunky. " July 12, 2025 4.0 It was overall okay. Writing invoices was very easy and they presented a very professional feel. Navigating the software was king old of clunky and awkward. Sometimes the vehicle I wanted to add just wasn’t there. The vin decode did work well and the integration with Carfax was nice. Pros It’s got everything an automotive shop would need to survive in the digital world. It offered all these features at a fraction of the price of its competition. Cons It’s kind of clunky. I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired. It is function, don’t get me wrong, it’s a scaled version of the web app. I’d like a slicker, easier to use and navigate interface. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI The price of ARI was a fraction off everyone else’s price. Review Source EC Eric C. CEO Automotive Used the software for: 1-2 years ### "ARI is the perfect partner for a small mechanic business " April 29, 2026 4.0 ARI has been essential in making my business easier to manage and saves me tremendous amounts of time making my business more profitable and giving my customers better service. Pros I love the AI labor guides. They are fairly accurate and the small changes that I do have to make save me hours over what I used to spend to create quotes from scratch. Cons It also deals with the AI labor guides. Occasionally it will create a guide that is incorrect for the vehicle. That is selected. There is no way that I have seen to get the AI to correct the guides. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Reason for choosing ARI The primary reason that I chose ARI was cost. I am a small mobile mechanic. All of these other products were created for large shops. The cost was to high and while they had some features that I would have liked to use there many features that I wouldn’t and couldn’t use. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) It was do generic for my use. And the quote building process in the CRM was long and painful Review Source AC Ashlee C. Owner Automotive Used the software for: 2+ years ### "Automotive Owner/Tech" August 22, 2026 5.0 The best everMy overall experience with ARI has been the best experience I have had so far. I appreciate how convenient, fast, and informative the system is, while still giving me a sense of control throughout the process. ARI has made it easier for me to access information, complete tasks, and stay informed. Although there are occasional changes and updates that take some time to adjust to, I understand that they are made to improve the overall experience. Overall, I am very satisfied with ARI and the way it has made things more efficient and manageable.! Pros What I like most about ARI is how convenient, fast, and informational it is while still allowing me to feel completely in control. The process is simple and easy to navigate, which saves me time and makes it convenient to get the information I need when I need it. I also appreciate how quickly ARI provides helpful information, so I do not feel like I am waiting around or wasting time. The information available helps me better understand my options and make informed decisions. Most importantly, I like having control throughout the process. ARI gives me the ability to stay involved, make decisions, and manage things in a way that works best for me. Cons What I like least about ARI is the constant changes that can sometimes make it difficult to keep up with new processes, features, or updates. However, I do understand that updates and changes are necessary to improve the system and provide a better experience. While the frequent changes can take some time to get used to, I appreciate that ARI is continuing to evolve and make improvements. I would just prefer for changes to be communicated clearly and consistently so that everyone has enough time to understand and adjust to them. Review Source JD Jessie D. Office Manager Automotive Used the software for: 6-12 months ### "High Potential" April 28, 2026 3.0 I feel it has potential and I will hang on until improvements are made because I feel it is going in the right direction overall. Pros Value for money is the major pro with this software. I like features that make things easier. The Labor Definitions. Invoices take less time than with other software. Cons Interface, Slowness, Syncing, Integrations and Invoice template are in need of some upgrades. Emailing feature has had some hiccups with customers. Major information that should be more visible or prominent. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing ARI Price of the product was the major sell for us. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Shop Monkey Upgrade ended up being a downgrade. Review Source LV Louis V. Owner Automotive Used the software for: Less than 6 months ### "Excellent software " May 16, 2026 5.0 Excellent so far. It has helped me qoute jobs properly, the repair assistant makes diagnostic work easier and more efficient. Pros As a mobile tech and solo owner/operator, it has everything i need to create professional looking estimates and invoices quickly and throughly. I find the labor guide very helpful. Cons Hard to find anything i dont like, its really easy and straightforward to use. Tons of features at a great price. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI Price first just starting out on my own i was looking for something with lots of features at a lower price point. Review Source RB Robert B. CEO Automotive Used the software for: 6-12 months ### "The BEST Bang for Buck Automotive Platform" April 29, 2026 5.0 Overall experience with ARI has been a blast, super responsive and in the time I have used ARI I have seen 2 UI updates. Just showing how much they are wanting to update and improve their platform. Pros The thing I like the most about ARI is how organized everything else. I mean from customers to vehicles to tax information. It is all super easy to find and navigate. Cons I think maybe the thing I like the least about ARI is the M1 integration. Sometimes it works and sometimes it doesn't it really is just kind of hit or miss sometimes with how the M1 labor time integration works Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI ShopMonkey and Tekmetric were just way too expensive. I mean why would I need to use one of them when I get everything I need under ARI's umbrella Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not look professional enough and did not have near enough the features I was looking for a in a premium product. Review Source JM Jason M. owner Automotive Used the software for: Less than 6 months ### "Great software for starters in a small business. " April 28, 2026 5.0 Overall, this is a great software solution for small shops. It offers great value for the price, and I was impressed by how easy it was to get started. The software's capabilities are well-matched to its price. Pros You get human customer support. Replies to question fairly quickly. Bugs and issues usually get fixed fairly quickly. Always continuing to improve the software. Great value for money compared to the well-known companies in the same field. Lots of extras are included compared to the large companies. It has pretty much what one may need to start out without breaking the bank or contracts. Cons Still lots to improve in the accounting and integration with QuickBooks. Purchase order numbering is still not working 100%. Inventory management in keeping records of what you order, how the inventory gets into the system and creating duplicate parts in inventory where one should be able to trace back to the work order/invoice is not available. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing ARI Price and no contract or setup fee. Very easy to deal with and pricing is clear and simple. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Price, old interface, complex at times, not easy to start with. Review Source WZ Wally Z. Ceo Automotive Used the software for: Less than 6 months ### "simple, affordable, and improving auto repair software" February 8, 2026 5.0 overall, my experience with ari has been positive. it is a solid and cost-effective system for auto repair shops. with stronger inventory tools, better bookkeeping features, smarter receipt handling, and more ai automation, it could become an excellent all-in-one platform. Pros i like ari for its simplicity, affordable pricing, and good customer service. it is easy to use for daily shop operations and works well for estimates, invoices, and basic management without being overly complicated. Cons inventory and bookkeeping need improvement. expense receipt screenshots should be smarter, with ai recognizing whether they belong to expenses or cost of goods sold. warranty reimbursements also need better tools, such as issuing credits to customers and tracking vendor credits. Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reason for choosing ARI they were more complicated, more expensive, and not as user friendly for our day to day auto repair shop operations Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) quickbooks online was too basic and general for our operation. ari is built specifically for auto repair shops and better fits our workflow, job tracking, and day-to-day shop needs. Review Source AL Adam L. OWNER AND TECHNICIAN Automotive Used the software for: Less than 6 months ### "DONT BE IN DOUBT BY THE PRICE!!" April 28, 2026 4.0 OVERALL IM SATISFIED WITH IT AND PLAN IN THE FUTURE TO GET THE FULL ACCESS TO BE ABLE TO LOOK UP REPAIR INFO. Pros THE PRICE POINT IS NUMBER 1. BUT EASE OF ACCESS IS GREAT AS WELL. WOULD PROB WORK BETTER IF I HAD TIME TO SIT DOWN AND FULLY LEARN HOW TO USE ALL ITS FUNCTIONS. MY CUSTOMERS RAVE ABOUT IT TOO! SMS INVOICES ARE DETAILED FOR THEM TO UNDERSTAND WHAT IM DOING TO THEIR VEHICLE. Cons IM POSITIVE THERES MORE IN THE SOFTWARE TO MAKE THINGS RUN EASIER BUT FIGUREING THEM OUT IS A LITTLE CONFUSING. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing ARI I CHOSE ARI DUE TO PRICE POINT. STARTING A NEW BUSINESS WITH LOW OVERHEAD MEANT FINDING AN INVOICE SERVICE THAT WASNT GOING TO BREAK ME BEFORE I EVEN GOT STARTED. Review Source DW DOUGLAS W. Boss man Doug Automotive Used the software for: 2+ years ### "I've been a subscriber for over 2 years" April 29, 2026 4.0 The software demonstrates commendable functionality. While customer support could benefit from enhancement, the product offers significant value for its cost. Pros The cost-effectiveness of this service offers exceptional value. The bookkeeping software is built right in Cons It appears that some of the labor times are slightly inaccurate. The system could use an update to reflect the proper labor time Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI The price is much better with ari its much more affordable Review Source CM Christina M. Administrative Assistant Automotive Used the software for: I used a free trial ### "WAY TO GO ARI!" September 17, 2025 5.0 ARI is great so far. despite the learning curve, it is intuitive and easy to use, I like the layout and the integrations as well! Pros ARI is great! We especially enjoy the ability to give customers a "customer site" where they can follow along with the repair process. We also enjoy being able to offer financing and the price for ARI is super cheap for the amount of value they provide! Customer support is great, they respond quickly and have solutions ready. Creating estimates is a breeze with the AI function. I am not worried about security either because it is all on the cloud! Cons it can be a bit of a learning curve. Also, I am still unsure if the estimates that I have written on ARI will stand up to the insurance companies requirements? I guess we will have to wait and see. I do not like how the "markup" works. I should be able to mark up some things and not have to mark up everything. Switched from [Qapter](https://www.capterra.com/p/228730/Qapter/) Qapter is too expensive and is still missing many of the features that ARI has. Also, nothing integrates well with Qapter. Review Source AC Andres C. Safety Manager and Shop Supervisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great for a small truck fleet" April 28, 2026 5.0 Pros For a small/medium fleet is perfect to track repairs and stay compliant. Very easy to use and user firendly Cons Cannot use telematics API to get info from truck into the program and coordinate proper preventive maintenance Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing ARI Although fullbay is a better product, it is costly Switched from [AutoSoftWay](https://www.capterra.com/p/230031/AutoServ1/) Autosoftway is not a program made for trucks not fleet Review Source AR Abdullah R. Automotive Automotive Used the software for: Less than 6 months ### "Easy to use even no training required " May 6, 2026 5.0 So far so happy. Good price, easy to use, but I would love to talk with someone to improve my knowledge and make it more easier to understand the app. Pros Inspection it’s has a very professional inspection template and you can add or remove line items or categories Cons The number plate or vin decoding, sometime it’s not working and I have to go manual to add a vehicle. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Price, it was too expensive for me and I couldn’t afford Review Source ER Eli R. Manager Automotive Used the software for: 2+ years ### "Best Bang for your Buck!" September 17, 2025 4.0 Overall, happy for what we are paying. Even though there is still glitches and little things that need to be ironed out, overall its a good software and has lots of potential. Pros The price is very good. Also, they always try to improve with constant updates. Customer service is good and you get fairly quick responses. Cons Lots of glitches, have to go back and forth to update pages. Also, cant sort invoices by taxable and tax exempt. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing ARI The value is unbeatable. Other software is much more expensive. Review Source CS Charles S. Owner Automotive Used the software for: Less than 6 months ### "Great app For Automotive shops everywhere" September 21, 2025 5.0 I actually am very pleased with the app and all its features and how they are always on top of updates. Pros They have a great customer support team that gets back with you asap. There is a a lot of features this program does for the value that you pay monthly compared to other programs out there for the auto industry. Cons there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. Square does not charge a monthly fee and it is much easier to use in my opinion. Review Source AJ Asher J. Owner Automotive Used the software for: 6-12 months ### "Seamless tool for repair facilities " September 17, 2025 5.0 Pros The ability for my customers, technicians, and service advisors to be on the same page related to the entire process of servicing a vehicle. Cons I don't like that the total profits are easily visible at the bottom of the page for anybody with access to our account can see. Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reason for choosing ARI ARI is easier to implement and use on a mobile platform Review Source CH Chester H. Owner Automotive Used the software for: 2+ years ### "Greatest repair shop app" April 28, 2026 5.0 Love the app, can’t see switching anytime soon. It’s an amazing all in one app with amazing tech support and intergrades into the app like Michell and tech pro Pros It’s an all in one app, I can have my inventory, invoices, reports, and the added labor guides is a huge bonus, and LOVE the live links for customers so I don’t have to send them multiple times if they want to change something, love have I can enter the vin and the vehicle information come up. Customer support is great and fast when I have issues. And love how I can order parts from it and have them put into the invoice automatically. Cons Starting to take longer to load app since last update, but they usually fix things fast. Would be nice to intergrade Vinmo or Cash App. Lots of customers ask if I have that. Review Source Response from uMob April 29, 2026 FYI, You can already use both Venmo and CashApp with ARI. For Venmo, just make sure you connect your paypal account to ARI in settings and Venmo will show up automatically as a payment method. ForCashApp make sure you use Square and that cashapp is activated on your Square account! SC Steven C. Owner Automotive Used the software for: 6-12 months ### "Best choice we ever made" April 30, 2026 5.0 The experiences we have had with ARI has all been positive. We have zero complaints and zero regrets. Pros Our shop loves ARI. It helps us effectively and efficiently keep up with our daily and monthly workflow. The book your own appointment link has been a great resource for getting new jobs from our online advertising. The customer support, don't get me started. \[sensitive content hidden\] and his team are always quick to respond and always help when we have an issue. If it is something the program doesn't yet do, they work it into their next upgrade and poof it now does what I need it to do for my shop to run our way. I think that is the coolest feature of this program. Value for the money is top of the list. I couldn't ask for a better system for the price we pay. Being a very very small shop the value we get for what they charge monthly fits perfectly into our budget. We can't say enough great things about ARI. The program is the best, the customer service is top notch, I wouldn't trade it for the world. We are a very happy team. Cons Don't really have any cons. When we run into an issue, they are quick to point us in the right direction or add the fix to the program. Who could ask for more? Review Source SG Sandra G. President Automotive Used the software for: 1-2 years ### "Excellent value for the money!" April 28, 2026 5.0 overall, very satisfied with program. would definitely recommend. Very easy to navigate and super helpful to run our small business. Pros I give this product a 5-star because it delivers excellent value for the money. it has helped improve workflow management in our shop by keeping things organized, saving time, and making daily operations run smoother. overall, it is a great investment that has made our small business more efficient and productive. Cons occasionally a few glitches, loading after loading if you exit and return it goes away. Also from time to time, it will glitch and not allow you to add appointments to personal calendar so you will have to log off and log back in for it to be fixed. Review Source SP Stephen P. Owner Automotive Used the software for: Less than 6 months ### "Great value" April 29, 2026 5.0 Overall I have found ARI to help shop succeed with a simple and easy to use application for the shop side and for my customers. Pros ARI is simple to use and easy to setup. I've used a few of the competitors and for the price of ARI it's definitely a win. I like the integrations with most of the major third-party applications like Partstech and Quickbooks. Cons Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing ARI The cost and value for the features it has. Review Source BS Bryan S. Owner Automotive Used the software for: 1-2 years ### "Owner/tech" April 28, 2026 5.0 I’m satisfied with the over all and the yearly price is low for jobs like us that are struggling getting customers Pros I like it is easy to have all my reports I. One area and that the invoice the customer can pay anywher Cons It cost A lot to hook it up for labor and it cost to send any remember for oil. Change or tire rotation Review Source TS Thomas S. Owner Automotive Used the software for: Less than 6 months ### "Definitely worth the money" April 28, 2026 5.0 I was skeptical going into it especially the fact that its almost a qaurter of what all the other softwares are but was blown away by how easy it is to use aswell as how easily it intergrates with mobile devices so you can take care of qoutes on the go. Pros Ease of management, the vehicle information, the statuses on each work order, and the amount you get for the money spent, and the fact i havent found any bugs or have had any issues. Cons I dont think there is anything i dont like about it, the amount that is offered even for the base software is amazing and i only use about half of it, all my customers love how convenient it all is Review Source kP katia P. owner Automotive Used the software for: 1-2 years ### "good for the price " November 6, 2025 5.0 Happy with the overall pricing is very affordable for new shops that can paid expensive as alldata and mitchel one Pros Keep detailed customer records and vehicle history. Features include VIN decoding, license plate scanning, and integration with CarFax for service history reports. Cons Sometimes slow software should be more proactive with the mitchell software still opportunies on improvements Review Source CL Charlie L. Owner Automotive Used the software for: Less than 6 months ### "Why you should get ARI" April 28, 2026 5.0 My overall experience is definitely positive. I can’t say enough good things about ARI. My customers are also very impressed with the invoice layout along with everything else. Pros I definitely like that everything is integrated including vehicle inspections and I can send this to my customers. There is also the option to integrate payments as well. Cons At first it was somewhat difficult to get used to but after the first few estimates and invoices I got the hang of it. Review Source DF David F. Owner Automotive Used the software for: 6-12 months ### "A must have " September 18, 2025 5.0 With being a new entrepreneur having this app is a must have. Very easy step by step process and kept my customers informed on exactly what was going on. Pros To have all my business features on one platform app i spent less time on paperwork an more time engaging with customers Cons glitches when it came to ordering parts ment having to double/triple check invoices going through different suppliers to find the best product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.