--- title: "ARI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ARI the right Auto Repair solution for you? Explore 660 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/201737/ARI/reviews/" page_type: "reviews" language: "en" --- ARI 4.6 (660) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 19th, 2026 # Reviews of ARI Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews KS Kevin S FounderAutomotive, 2 - 10 employeesUsed the software for: I used a free trial. “I liked the ability to have a all in one crm and shop work flow type of system, allowing both customer and I to have repair statuses, information of the vehicle saved under each customer. And in comparison to other types of shop programs I feel this is a great competitor price point.“ April 28, 2026 GY Gustavo Y OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other critical topics“ April 28, 2026 GP Geoffrey P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders.“ April 29, 2026 SP Stephen P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices.“ April 29, 2026 DE Dustin E Owner TechnicianAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Workflow Management: Streamlines the daily grind by making it easy to convert estimates to invoices and manage appointments, which helps reduce administrative "desk time."“ April 28, 2026 cn chris n ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system.“ May 1, 2026 TH Tyler H CEOAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “While ARI is designed as a general mechanical shop management tool rather than an ADAS-specific platform, its flexibility allowed me to easily adapt it to my calibration and diagnostic workflows with great success.“ April 29, 2026 CS Charles S OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. “ September 21, 2025 ## Showing most helpful reviews Showing 1-25 of 660 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey R. Owner Automotive Used the software for: Less than 6 months ### "Best software for the price, still feels clunky. " July 12, 2025 4.0 It was overall okay. Writing invoices was very easy and they presented a very professional feel. Navigating the software was king old of clunky and awkward. Sometimes the vehicle I wanted to add just wasn’t there. The vin decode did work well and the integration with Carfax was nice. Pros It’s got everything an automotive shop would need to survive in the digital world. It offered all these features at a fraction of the price of its competition. Cons It’s kind of clunky. I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired. It is function, don’t get me wrong, it’s a scaled version of the web app. I’d like a slicker, easier to use and navigate interface. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI The price of ARI was a fraction off everyone else’s price. Review Source EC Eric C. CEO Automotive Used the software for: 1-2 years ### "ARI is the perfect partner for a small mechanic business " April 29, 2026 4.0 ARI has been essential in making my business easier to manage and saves me tremendous amounts of time making my business more profitable and giving my customers better service. Pros I love the AI labor guides. They are fairly accurate and the small changes that I do have to make save me hours over what I used to spend to create quotes from scratch. Cons It also deals with the AI labor guides. Occasionally it will create a guide that is incorrect for the vehicle. That is selected. There is no way that I have seen to get the AI to correct the guides. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Reason for choosing ARI The primary reason that I chose ARI was cost. I am a small mobile mechanic. All of these other products were created for large shops. The cost was to high and while they had some features that I would have liked to use there many features that I wouldn’t and couldn’t use. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) It was do generic for my use. And the quote building process in the CRM was long and painful Review Source JD Jessie D. Office Manager Automotive Used the software for: 6-12 months ### "High Potential" April 28, 2026 3.0 I feel it has potential and I will hang on until improvements are made because I feel it is going in the right direction overall. Pros Value for money is the major pro with this software. I like features that make things easier. The Labor Definitions. Invoices take less time than with other software. Cons Interface, Slowness, Syncing, Integrations and Invoice template are in need of some upgrades. Emailing feature has had some hiccups with customers. Major information that should be more visible or prominent. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing ARI Price of the product was the major sell for us. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Shop Monkey Upgrade ended up being a downgrade. Review Source JM Jason M. owner Automotive Used the software for: Less than 6 months ### "Great software for starters in a small business. " April 28, 2026 5.0 Overall, this is a great software solution for small shops. It offers great value for the price, and I was impressed by how easy it was to get started. The software's capabilities are well-matched to its price. Pros You get human customer support. Replies to question fairly quickly. Bugs and issues usually get fixed fairly quickly. Always continuing to improve the software. Great value for money compared to the well-known companies in the same field. Lots of extras are included compared to the large companies. It has pretty much what one may need to start out without breaking the bank or contracts. Cons Still lots to improve in the accounting and integration with QuickBooks. Purchase order numbering is still not working 100%. Inventory management in keeping records of what you order, how the inventory gets into the system and creating duplicate parts in inventory where one should be able to trace back to the work order/invoice is not available. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing ARI Price and no contract or setup fee. Very easy to deal with and pricing is clear and simple. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Price, old interface, complex at times, not easy to start with. Review Source RB Robert B. CEO Automotive Used the software for: 6-12 months ### "The BEST Bang for Buck Automotive Platform" April 29, 2026 5.0 Overall experience with ARI has been a blast, super responsive and in the time I have used ARI I have seen 2 UI updates. Just showing how much they are wanting to update and improve their platform. Pros The thing I like the most about ARI is how organized everything else. I mean from customers to vehicles to tax information. It is all super easy to find and navigate. Cons I think maybe the thing I like the least about ARI is the M1 integration. Sometimes it works and sometimes it doesn't it really is just kind of hit or miss sometimes with how the M1 labor time integration works Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI ShopMonkey and Tekmetric were just way too expensive. I mean why would I need to use one of them when I get everything I need under ARI's umbrella Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not look professional enough and did not have near enough the features I was looking for a in a premium product. Review Source AL Adam L. OWNER AND TECHNICIAN Automotive Used the software for: Less than 6 months ### "DONT BE IN DOUBT BY THE PRICE!!" April 28, 2026 4.0 OVERALL IM SATISFIED WITH IT AND PLAN IN THE FUTURE TO GET THE FULL ACCESS TO BE ABLE TO LOOK UP REPAIR INFO. Pros THE PRICE POINT IS NUMBER 1. BUT EASE OF ACCESS IS GREAT AS WELL. WOULD PROB WORK BETTER IF I HAD TIME TO SIT DOWN AND FULLY LEARN HOW TO USE ALL ITS FUNCTIONS. MY CUSTOMERS RAVE ABOUT IT TOO! SMS INVOICES ARE DETAILED FOR THEM TO UNDERSTAND WHAT IM DOING TO THEIR VEHICLE. Cons IM POSITIVE THERES MORE IN THE SOFTWARE TO MAKE THINGS RUN EASIER BUT FIGUREING THEM OUT IS A LITTLE CONFUSING. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing ARI I CHOSE ARI DUE TO PRICE POINT. STARTING A NEW BUSINESS WITH LOW OVERHEAD MEANT FINDING AN INVOICE SERVICE THAT WASNT GOING TO BREAK ME BEFORE I EVEN GOT STARTED. Review Source DW DOUGLAS W. Boss man Doug Automotive Used the software for: 2+ years ### "I've been a subscriber for over 2 years" April 29, 2026 4.0 The software demonstrates commendable functionality. While customer support could benefit from enhancement, the product offers significant value for its cost. Pros The cost-effectiveness of this service offers exceptional value. The bookkeeping software is built right in Cons It appears that some of the labor times are slightly inaccurate. The system could use an update to reflect the proper labor time Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI The price is much better with ari its much more affordable Review Source CS Chad S. Mechanic and owner Automotive Used the software for: 6-12 months ### "Super awesome for work flow" April 28, 2026 5.0 Highly efficient and helpful, always new updated and improvements, support from staff, overall game changer Pros Easy to use for mechanics service advisors and managers and customers all in one portal and digitally shareable Cons Looking forward to more integrations and leads through the service and maybe the option to make it more personal Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing ARI Cost, updates, integrations, appeal, ease of use Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) It wasn't auto specific, it wasn't easily integrating, the forms were choppy, ARI much smoother interface and easy to navigate Review Source AA Albaraa A. Owner Automotive Used the software for: Less than 6 months ### "Honest review from a mobile brake repair service owner" April 29, 2026 5.0 I'm extremely satisfied with ARI during the period that I have been using it and I plan on continuing to use it in the future. I look forward to the future updates! Pros What I like the most about ARI is the amount of features if offers for the price point, I like the integrations that ARI offers, it makes everything much easier and I don't have to navigate to multiple software which is a huge plus. Another aspect that stood out to me is the customer support, the response time is extremely quick and very open to feedback, they have been really helpful and the response time makes work so much smoother and quicker. I also love the fact that ARI offers a client portal and customer relationship management features. Overall I'm very impressed with the quality and service that ARI provides. Cons Some things that I would like to note are the limited invoice template options (enabling qr code for custom invoices, editing certain fields, like moving phone number below email for the default template, etc.) The license plate decoder is also buggy at times when pulling vehicle information. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI Similarity in features and the price point. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Affordability as well as the similarity in features. Review Source GP Geoffrey P. Owner Automotive Used the software for: Less than 6 months ### "Competes with other shop management software for a fraction of the price." April 29, 2026 5.0 Overall, I have been very impressed with ARI. They are on par with the more expensive guys for a fraction of the price. They are always making improvements. Pros ARI has been a great investment for my business. As a startup, I needed shop management software to keep my on track, but couldn't afford $300 per month or more that other companies charge. I settled on ARI and am so happy I did. For a fraction of the price, I can track customers, vehicles, payments, and workflows. ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders. ARI also integrates with Square, QuickBooks, Mitchell 1, and Parts Tech. I love the parts tech integration because I can order parts right from my estimates. They are also quick to respond to customer support. Cons ARI offers A LOT for the money, and as a result, there is some stuff I don't use. A good example is the Invoice status menu. ARI offers 11 different statuses for invoices but I only use four or five. I wish these features were customizable. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI I chose ARI for the price, but am glad I did. ARI has been an affordable, yet robust solution for my shop needs. Review Source DS Demond S. Manager and Owner Automotive Used the software for: 6-12 months ### "Great Software!!!" April 28, 2026 5.0 Once setup I really enjoyed the workflow it made keeping up with jobs a lot easier and delivers professional look for customers l. Pros Workflow management and customer support were the highlights of software really made everything smooth. Cons Setup was a little tough but the customer support was there the entire way to get everything personalized and setup how you like it. Alternatives considered [Web-Est](https://www.capterra.com/p/90308/Web-Est/) Reason for choosing ARI More professional for larger teams and workflow Switched from [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) Pricing was higher and ARI had the features I needed for way less Review Source BP Barry P. Owner, President Automotive Used the software for: Less than 6 months ### "Satisfied RV tech" April 29, 2026 5.0 Best sales tactic I've seen. Sent it free, get invested, offer a lower price than any competitor. Well satisfied with product Pros Simple to to set up and use. Can use my own code system for parts set up. No required add ons. Great product. Cons Some customization I'd like but may be a familiarity thing for me. Example: Is is possible to put my logo on the text message appointment set up vs ARI? Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI Price, features, ease of use. I was set up and billing within 8 hours or less. Review Source DP David P. Owner Automotive Used the software for: Less than 6 months ### "Great start up option " May 7, 2026 4.0 Good so far but because it doesn’t have more explanation on how it works I might not keep it long term Pros Ease of creating RO using license toget information and being able to work on the phone through text make it very user friendly Cons Accounting side of software doesn’t make it easy to transfer to QuickBooks you should be able to automatically finish something and it transferred or give you the option to transfer immediately Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing ARI Price and that I can do almost everything on my phone Review Source AC Anahisa C. Director of Strategy and Marketing Automotive Used the software for: Less than 6 months ### "Efficient and price conscious " September 17, 2025 5.0 So far it has been a good experience. Seeing a lot of value in having access to the labor guides. And the inspections. Once we organized it to meet our needs it makes going through the inspections a breeze. Pros The price point and the ability to play with the system before committing to the purchase was crucial for our small business. The ease of use and learning how it works was very easy and efficient. Cons It doesn’t work as well on IOS so we typically have to use it in the shop laptop. But it works great on windows. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI The ability to test the product before committing Review Source CS Charles S. Owner Automotive Used the software for: Less than 6 months ### "Great app For Automotive shops everywhere" September 21, 2025 5.0 I actually am very pleased with the app and all its features and how they are always on top of updates. Pros They have a great customer support team that gets back with you asap. There is a a lot of features this program does for the value that you pay monthly compared to other programs out there for the auto industry. Cons there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. Square does not charge a monthly fee and it is much easier to use in my opinion. Review Source AP Amber P. Owner Automotive Used the software for: Less than 6 months ### "Great vehicle management " April 28, 2026 5.0 Overall easy, user friendly, with a lot of great features. Workflow, timeclock, job card, and fleet management, have been very helpful. At a reasonable price. Pros We appreciate the workflow and fleet management features. Very handy to be able to track by vehicle or agency. Cons Still working on getting the invoice system to look how we want. But that is probably an us issue and we will get it. Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing ARI More designed for our use and more affordable Review Source AJ Asher J. Owner Automotive Used the software for: 6-12 months ### "Seamless tool for repair facilities " September 17, 2025 5.0 Pros The ability for my customers, technicians, and service advisors to be on the same page related to the entire process of servicing a vehicle. Cons I don't like that the total profits are easily visible at the bottom of the page for anybody with access to our account can see. Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reason for choosing ARI ARI is easier to implement and use on a mobile platform Review Source AL Alain L. Owner operator mechanic Automotive Used the software for: Less than 6 months ### "Best bang for your buck" July 15, 2025 5.0 Overall very happy with my purchase, this program has a lot of good benefits like the VIN scan and decoder Pros User friendliness, cost and the tools required to run a shop. From making a new client profile, entering vehicle with vin scanner and decoder, taking appointments, estimates and invoicing, it’s all very easy and time efficient Cons At first it was the bugs but it has drastically improved with the updates. Only truly paired with payment 360 POS and not my square POS while stating it was intergraded when purchasing this program and my POS. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing ARI Cost was much more justifiable compared to others Review Source TS Tyler S. Automotive Technician Automotive Used the software for: Less than 6 months ### "Best Cost Effective Shop Management Software for Independent Shops" April 28, 2026 5.0 My overall experience with ARI has been extremely positive. I run an automotive service business and efficiency matters a lot when you’re balancing estimates, invoicing, customer communication, scheduling, and repair documentation all at once. ARI simplified that process and made everything much easier to manage. Before using it, a lot of time was wasted jumping between different systems or manually keeping track of customer information and repair history. ARI centralized everything into one platform and made the workflow far more streamlined. It helped my business look more professional while also improving organization and saving time every single day. One of the biggest strengths is that it feels built for real world shop workflow instead of being overly complicated. The software is straightforward, fast, and easy to learn while still offering powerful features. The AI tools especially help speed up writing estimates and repair descriptions which saves a surprising amount of time throughout the week. For the price, I honestly think it delivers more value than many larger and more expensive shop management systems. I would absolutely recommend it to independent shops, mobile mechanics, or anyone starting their own automotive business who wants a professional system without spending a ridiculous amount of money. Pros ARI has honestly been one of the best investments for my business. It has saved me a huge amount of time by keeping everything organized in one place instead of bouncing between paperwork, text messages, and multiple programs. The workflow is clean and easy to use, which makes creating estimates, invoices, repair orders, and customer communication fast and professional. The customer portal is a huge advantage because customers can approve estimates online, view invoices, check repair status, and keep track of service history without constant back and forth communication. That alone cuts down wasted time massively. What really surprised me is how useful the AI features are. They speed up writing estimates, repair descriptions, and customer communication to the point where it honestly feels faster and more efficient than some of the larger legacy systems like Mitchell or ProDemand for day to day workflow management. For a smaller shop or mobile business trying to stay efficient without spending a fortune, ARI is extremely cost effective. Overall it helped me operate more professionally while actually reducing stress and saving time. Cons The biggest thing I wish ARI had is the ability to upload or attach videos directly into estimates, inspections, or customer communication. Photos are great, but being able to send customers videos of noises, leaks, suspension movement, or live diagnostic findings would make communication even stronger and help build more customer trust. Other than that, there are a few small areas where additional customization and deeper workflow integrations could improve the experience even more for advanced users, but nothing major enough to outweigh the benefits of the platform. Overall the downsides are minor compared to how much value the software provides. Review Source cN chris N. owner Automotive Used the software for: 6-12 months ### "Great Automotive software " May 1, 2026 5.0 Pros I’ve been using ARI Automotive Repair Software for my shop, and it’s honestly been a huge time saver. The estimating and invoicing process is quick, clean, and easy to understand, which helps me stay organized and get customers taken care of faster. What I like most is how straightforward everything is—building estimates, converting them into invoices, and keeping track of jobs all in one place without jumping through hoops. It’s made my workflow smoother and cut down on a lot of wasted time. If you’re running an automotive business and want something simple but effective to keep your paperwork tight, ARI is definitely worth checking out. Cons One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system. For example, on certain jobs you’ll see multiple options like “remove and replace engine assembly” and “remove and replace engine,” and depending on which one you click, the labor time (and price) can be completely different. It can feel like every time you go back in, the numbers shift around, which makes it a little frustrating when you’re trying to keep estimates consistent and accurate. It’s not a deal breaker, but it does mean you have to double-check your selections and not rely 100% on the first number that pops up. If they tighten that up and make labor operations more standardized, it would make the software even better. Review Source DE Dustin E. Owner Technician Automotive Used the software for: Less than 6 months ### "The good, the bad, and the not so ugly " April 28, 2026 5.0 Pros Value for Money: Offers a high-end feature set at a fraction of the cost of enterprise-level software, making it an excellent investment for independent operations. ​Workflow Management: Streamlines the daily grind by making it easy to convert estimates to invoices and manage appointments, which helps reduce administrative "desk time." ​Car Information: The VIN decoding and vehicle database are highly accurate, ensuring you have the right mechanical specs and service history before starting a job. ​Repair Status: Provides clear visibility into the lifecycle of every project, ensuring that no task falls through the cracks and client communication remains professional. ​Security: Cloud-based storage and secure multi-device syncing keep customer data and financial records safe and accessible from anywhere. ​Customer Support: The support team is industry-savvy and proactive, offering helpful guidance when navigating the software’s more technical features. Cons Bugs and Issues: The most significant drawback is the current state of template management. I encounter formatting glitches and data field errors when attempting to use either the built-in ARI "custom" templates or my own custom-designed versions. This lack of reliability in the document system can lead to unprofessional-looking outputs that require manual correction. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing ARI Cost, integration of features, mobile use Review Source MM Mario M. Owner lead mechanic Automotive Used the software for: Less than 6 months ### "The best App for the automotive industry" April 30, 2026 5.0 I wish i would of stumbled across this app a long time ago. Honestly this app is where its at. All the features especially when diagnosing and the built in AI helps a lot when i cant come up with a good solution. Pros Everything, i honestly cannot find anything wrong with this app. It has helped my business grow and keep up with my clients and scheduling jobs. Cons Nothing everything on this app is great, the price is amazing and affordable, at first i was hesitant but i made the right choice and would do it all over again in subscribing for this app. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) ALLDATA was by far getting too expensive. Review Source HH Hannah H. COO Automotive Used the software for: Less than 6 months ### "Took our start up business to a new level" September 17, 2025 5.0 We are a start up so we were coming up with processes from the ground up. Once I found ARI, they made it so simple. Pros Finding ARI was a game changer for us. Most shop software is out of reach for a company just starting out. Through lots of looking I found ARI. The price is actually affordable and it does everything we need. The integrations are amazing and makes running the business so much simpler. We use ARI for every step of our process, everyday. I especially love the estimate & invoice system. Thank you ARI! Cons The only thing I have noticed is that I don't get alerts when someone schedules an appointment so I have to check the calendar frequently to make sure I don't miss anything. Review Source JB Jeff B. President Automotive Used the software for: Less than 6 months ### "ARI Review" April 28, 2026 4.0 Overall, a positive experience. It is user friendly. Big upgrade from our last software. Satisfied so far. Pros It is very convenient to ask questions and they are answered quickly. Relatively easy to use and maneuver throughout the system. Cons Sometimes slow on pulling up files etc. Has to be refreshed often. Template can not easily be changed. Review Source EO Elizabeth O. Owner Automotive Used the software for: Less than 6 months ### "TA Automotive review" April 28, 2026 5.0 I really enjoy the program. I wouldn't change to another. Everything helps me as a new owner who has never done this before Pros ARI is great at just about everything it offers. I wish there were a few things i could do. But there are no bugs that i have encountered that they didnt fix right away. Security is great, worth every penny. Customer support is helpful. Repair status is helpful, but not necessary. Workflow management is helpful. Car info is very helpful. I wouldnt change much. Cons I would love to be able to fix estimates without making a whole other one. Or remove items to add to another without having to make a whole other one Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.