# Recognition and Rewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Recognition and Rewards the right Employee Recognition solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201840/JobPts/reviews --- Recognition and Rewards 4.8 (129) [View alternatives](https://www.capterra.com/p/201840/JobPts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Reviews of Recognition and Rewards Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MC Margaret C iXP Intern - Partner Benefits Catalog Operations SupportComputer Software, 10,001+ employeesUsed the software for: Less than 6 months. “The variety of gifts or rewards offered by Total Rewards is outstanding, it gives a wide range of products for employees to choose from.“ April 8, 2026 jg jochem g Senior Partner Business ManagerComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “virtual credit card, absolutely a bad product, they keep every payment for 24 hours, and then 3 days and then 30 days. and the only thing they will tell you is "the payment exceeded the security limits, try again in 24 hours", super nice if you are in a restaurant or shop counter and want to use the card and it does not work :(“ November 8, 2025 Nick M Global Vice President - Employee Central - Sales and StrategyComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “We were able to write a note about what a colleague had done that was outstanding, which was routed to their manager for visibility.“ February 21, 2026 GD Gergo D support engineerComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “The support of this subcontractor literally does not exist, they just keep sending irrelevant and partly incorrect templates instead of reacting properly.“ August 29, 2024 MC Margaret C iXP Intern - Partner Benefits Catalog Operations SupportComputer Software, 10,001+ employeesUsed the software for: Less than 6 months. “Additionally, when I encountered a complication which was caused by my own mistake, the Support Center was very quick to respond and assist me in my query.“ April 8, 2026 JO Julie O People, culture and strategy ManagerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “the only area that I found difficult was if you chose the mastercard option it can only be used for a one off paymnet, and no recurring fees.“ June 3, 2024 RG Raihan G Business developmentInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “It gives each member an opportunity to send their appreciation to each other even when they are in different countries“ December 17, 2025 LM Lindsay M Corporate Affairs DirectorFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I had an issue with using my rewards as it was rejected by Amazon“ February 25, 2025 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maike K. Total Rewards Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Simple and easy recognition program enhancing the employee experience!" April 29, 2020 5.0 With JobPts, we simplified and sychronized our recognition landscape saving IT but also administration resources a lot. Recognition is a very important topic nowadays as we see on our site. The JobPts tool is one of our highest rated HR services in our company what speaks for itself. Pros It is very easy and simple to implement and use. For a 100k employee company, it is possible to run with only 0.5 FTE which is a clear plus and speaks for the easiness of the tool. Cons Nothing to list here, the tool and the customer support is simple great! Review Source Response from SemosCloud April 30, 2020 Dear Maike, Thank you for your honest feedback, your opinion is very valuable to us. We are delighted to see that JobPts is adding value to your organization as a whole, and that you enjoy using it to recognize your colleagues' work. Big thanks, Your Semos Cloud team DP Dione P. Sr HR Payroll Specialist Utilities Used the software for: 6-12 months ### "Total Rewards - Love It" June 4, 2025 4.0 My experience is wonderful, the issue is the lack of participation from 85% of my employees. Working on this! Pros I like the platform, as it is a good venue for managers and front line workers to offer words. Hope all can learn to use it! Cons Sometimes it's a little difficult to navigate (for reports). But the more I use the easier it is and the more I love using it. Review Source Response from SemosCloud June 9, 2025 Thank you, Dione, for your thoughtful feedback! We're glad to hear you're enjoying the platform and finding value in how it supports both managers and frontline teams in sharing recognition. It’s great to know that the experience is becoming smoother the more you use it—and we appreciate your efforts to drive greater participation across your organization. If there’s anything we can do to support that goal or improve reporting navigation further, we’re here to help. Thanks again for sharing your experience. MS Mohamed S. Assistant manager Real Estate Used the software for: I used a free trial ### "Customer experience " March 31, 2024 3.0 Happy and proud so excited of experience Pros Gifts rewards and ecard visual mastercard Cons Rewards and ecard gift and visual mastercard Review Source Response from SemosCloud April 2, 2024 Dear Mohamed, Thank you for sharing your feedback. We appreciate your insights on the rewards and e-card experience. Your satisfaction is important to us, and we'll continue striving to enhance our offerings. Best regards, The Semos Cloud Team AB Amitabh B. Senior Solution Architect Information Technology and Services Used the software for: 2+ years ### "Lightening speed resolution" May 6, 2025 5.0 Overall experience is very good with "Total Rewards", which covers the entire program, presentation of the information, and availability of various Vendors/products to choose from. Pros The "Total Rewards" platform is fantastic in terms of information and the presentation of the information (which is the key) on the platform. I also had a great experience in getting quick vouchers from different service providers, which helped me in buying the required product in no time. Cons The "Total Rewards" program and the solution are so perfect that I never had any cons until yesterday. Yesterday, I redeemed points to get the voucher, but failed to get the voucher till late afternoon hours and then decided to seek support from the "Customer Support Team of the Total Rewards - Semos Cloud". Review Source Response from SemosCloud May 9, 2025 Thank you, Amitabh, for your thoughtful review! We're glad to hear you've found value in the way information is presented and how quickly you're able to access rewards. We're also happy our support team could step in promptly when needed, and your experience means a lot to us! WCA Wei Chiang A. Commercial Finance Information Technology and Services Used the software for: 2+ years ### "Total Rewards Review" June 12, 2025 4.0 It was a pleasant experience so far. Website was easy to navigate around. The instructions for redemption are pretty clear as well. Pros The website is easy to understand and navigate around. Whenever I have any doubts, it is easy to reach out to the support team for clarification. Cons There should be more vendors added from time to time. It seems like the list of vendors are always the same. Review Source Response from SemosCloud June 17, 2025 Thank you, Wei Chiang, for taking the time to share your experience! We're pleased to hear the platform has been easy to navigate and that support has been helpful when needed. SN Shelanie N. Process Technician Plastics Used the software for: 6-12 months ### "Rewards Redemption" May 27, 2025 4.0 There are hiccups but able to redeem. Like for example my VISA CARD, I cannot use initially but then it was resolved after I contacted customer service. Pros There are a lot of rewards to choose from and can be redeemed online. The total rewards encourage most of the people to do their best. Cons Some of the rewards cannot be redeem directly from the store, you need to go to a third-party website to redeem (e.g. GUARDIAN) Review Source Response from SemosCloud May 28, 2025 Thank you for your review, Shelanie! We're glad to hear that the wide selection of rewards and the encouragement it brings to your team have been valuable. It’s great to know that customer service was able to quickly assist and resolve your Visa card issue. Thanks again for taking the time to share your experience with Total Rewards! LC Lerna C. Finance Specialist Computer Software Used the software for: 2+ years ### "Give back the Appreciation to Total Rewards team" December 3, 2024 5.0 I am very satisfied with with Total Rewards and will keep using it to give credit where credit is due :) Pros It's been months since the last time I accessed Total Rewards so I consider the new look and enhancements as fairly recent to my eyes when I used it again 2 weeks ago. It was amazing how it became even more user-friendly with the search parameter, it used to be just a silent wish before so imagine my shock seeing it. I also find an increased performance navigating from one section to another, and that was a big plus. Cons None that I can think of, because even contacting the Support team for inquiries or questions was very easy. Review Source Response from SemosCloud December 10, 2024 Hi Lerna, Thank you for your thoughtful feedback! We're thrilled to hear you noticed and enjoyed the recent enhancements, especially the improved user experience and search functionality. Your satisfaction motivates us to keep innovating and making recognition even more rewarding. Best regards, The Semos Cloud Team NT Nathaly T. Intern Information Technology and Services Used the software for: 1-2 years ### "Feedback Total Rewards" February 26, 2025 5.0 Pros One of the best applications to recognize colleagues and get recognized Cons Sometimes I couldn't add on Linkedin app Review Source Response from SemosCloud March 5, 2025 Hi Nathaly, Thank you for your kind words! We're glad to hear that you enjoy using the platform to recognize and be recognized. We appreciate your feedback and will keep working on ways to improve the experience for all users. Best, The Semos Cloud Team LM Lindsay M. Corporate Affairs Director Food & Beverages Used the software for: 1-2 years ### "Edrington Total Rewards" February 25, 2025 5.0 Great customer service from \[sensitive content hidden\] Pros Customer service in resolving an issue was excellent Cons I had an issue with using my rewards as it was rejected by Amazon Review Source Response from SemosCloud February 26, 2025 Hi Lindsay, We appreciate your feedback and are glad to hear you had a great experience with our customer service team. If you ever need further assistance, we're always here to help. Thanks for sharing your thoughts! Best regards, The Semos Cloud Team KH Kenny H. Training and Adoption specialist Information Technology and Services Used the software for: 2+ years ### "Great service with awards " October 22, 2024 5.0 Once the initial tech issues were resolved everything has been great! The awards come quickly and to say they've come in useful is an understatement. Pros The customer service team are very helpful indeed. Cons Some technical issues with the new service in the beginning Review Source Response from SemosCloud October 30, 2024 Hi Kenny, Thank you for your positive review! We’re thrilled to hear that our customer service team has been helpful and that you’re enjoying the awards system. We appreciate your understanding regarding the initial technical issues, and we’re glad they were sorted out quickly. Your feedback motivates us to keep improving, and we're excited to continue supporting you! Best regards, The Semos Cloud Team SA Sherine A. Associate manager Accounting Used the software for: Less than 6 months ### "Quick action and feedback" February 26, 2025 5.0 \[sensitive content hidden\] is very efficient and professional and always respond quickly. Pros if the case is normal, they have the quick response and efficiency on cases. Cons i have nothing to mention in this question. Review Source Response from SemosCloud February 28, 2025 Hi Sherine, Thank you for sharing your experience! We’re glad to hear that you appreciate the quick response and efficiency of our support team. We’ll continue working to provide the best service possible. Best, The Semos Cloud Team CC Christian C. Presales Computer & Network Security Used the software for: 1-2 years ### "All good with it" October 22, 2024 5.0 Great to use, easy to navigate. Very little steps. Pros It works, its straightforward, easy to find the options Cons Maybe we could have more options to choose from, if that really depends of JobsPts Review Source Response from SemosCloud October 30, 2024 Hi Christian, Thank you for your feedback! We’re delighted to hear that you find our platform easy to navigate and user-friendly. We appreciate your suggestion regarding expanding the available options and will certainly consider it as we look to improve our offerings. Your input is important to us, and we’re here to ensure you have a great experience! Best, The Semos Cloud Team IT Ishan T. Developer Computer Software Used the software for: 1-2 years ### "Review of Resolved issue" September 29, 2024 5.0 Pros My issue got resolved with speedily response. Cons The interface for creating a ticket can be improved Review Source Response from SemosCloud October 30, 2024 Dear Ishan, Thank you for your review! We're pleased to hear that your issue was resolved quickly and that our support team could assist effectively. Your feedback on improving the ticketing interface is valuable, and we’re working to make that process even smoother. Best regards, The Semos Cloud Team CN Csaba N. Solution Support Engineer Financial Services Used the software for: 6-12 months ### "Solution Engineer" September 25, 2024 5.0 Pros Easy manageable. It has a really good support team. Cons Can be confusable for the first time how to use this portal. Review Source Response from SemosCloud October 30, 2024 Dear Csaba, Thank you for your review! We're glad to hear you find JobPts easy to manage and appreciate our support team's efforts. We’re always working to make the platform even more intuitive, especially for first-time users. Best regards, The Semos Cloud Team GD Gergo D. support engineer Computer Software Used the software for: 1-2 years ### "choose your subcontractor wisely" August 29, 2024 5.0 The lesson is: choose your subcontractor wisely ! Pros The software is working fine basically. I got help by the support when I got stuck. Cons I had to fight hard with subcontractor mypaymentvault for 1 month to get my money. The support of this subcontractor literally does not exist, they just keep sending irrelevant and partly incorrect templates instead of reacting properly. Review Source Response from SemosCloud October 30, 2024 Dear Gergo, Thank you for sharing your experience! We're pleased the software and support met your expectations, but we’re sorry to hear about the challenges with the subcontractor. Your feedback is valuable. Best regards, The Semos Cloud Team CM Clive M. Operations Manager Retail Used the software for: I used a free trial ### "Good User Interface, Easy to use" August 27, 2024 4.0 very good user interface, can easily browse without need of help Pros Easy to use interface, no hassle at all! Cons noticed that it takes time to load and logs out too soon Review Source Response from SemosCloud October 30, 2024 Dear Clive, Thank you for sharing your experience! We're glad to hear you’re enjoying the user-friendly interface. Your feedback on loading time and session duration is valuable, and we’ll work to improve this for a smoother experience. Best regards, The Semos Cloud Team CP Cristina P. Delivery Lead Computer Software Used the software for: 2+ years ### "Improvements" October 31, 2023 5.0 I had some issues in the past regarding the delay in receiving the gift cards that makes me lost money as per in Argentina there is a high inflation. Also regarding the amount on each card. I had to spend time redeeming a lot of gift cards because the maximum amount is very low. My last experience with support was a trouble also but it ends good. I hope not to have any more issues. Pros It has a very easy way to get a prize through the gift cards. Cons The amount of each gift card is so small that you have to redeem a lot of them wating time and prone to errors... Also that you can't go back in your selection or change the shop of the gift card. It's not good for countries with inflation that the gift cards have delays as it means lost of money Review Source Response from SemosCloud November 13, 2023 Dear Cristina, Thank you for sharing your thoughts on JobPts. We're sorry for any inconveniences you've faced and appreciate your patience. We're actively addressing the issues you've mentioned, particularly the delays in gift card delivery and limitations on the card amounts. Your feedback is instrumental in our ongoing improvements. We're committed to ensuring a smoother experience going forward. If you have further concerns or suggestions, please feel free to reach out. Best regards, The Semos Cloud Team NL Nicolas L. Cloud Renewal Executive Information Technology and Services Used the software for: 1-2 years ### "JobPts boost my employee experience " July 8, 2024 5.0 JobPts have given me the opportunity of redeem the extra mile that I have delivered and be able to see it in tangible gifts. It’s awesome! Pros That you can be tangible rewarded. It makes me feel important. Cons I have troubles with my pre paid center but it was solved in couple of days Review Source Response from SemosCloud July 22, 2024 Dear Nicolas, Thank you for your kind review. We're glad JobPts enhances your employee experience and makes you feel valued. It's great to hear your issue with the prepaid center was resolved quickly. We appreciate your feedback and support! Best regards, The Semos Cloud Team rP ramiro P. Senior sales manager Information Services Used the software for: 2+ years ### "Something every employee love " August 21, 2023 5.0 Very happy Pros Easy way to recognize everyone in the company Cons Visa e-card was remove but it is back. Very happy about it Review Source Response from SemosCloud August 30, 2023 Dear Ramiro P., Thank you for sharing your positive experience with our Culture and Recognition solution, JobPts. We're thrilled to know that our platform has become something that every employee in your company loves. Your feedback about the ease of recognizing everyone in your company is heartwarming. We strive to provide a user-friendly experience that fosters a culture of appreciation. We're glad to have met your expectations regarding the Visa e-card feature. Your happiness is our priority, and we're here to ensure your experience remains exceptional. Thank you for being a part of our journey. Best regards, The Semos Cloud Team RL Roney L. Proposal Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use with an AMAZING support" April 23, 2020 5.0 At the company we use JobPts as a recognition tool, sending and receiving awards (monetary or not) mostly. I've had a great experience using the tool and even more when I needed support, always having someone to help me solving the problem in the best way - either with a simple tool tip or contacting a vendor in China regarding return of product and reimbursment, all fast and succesful conversations. Firendly, easy to use and with an amazing support. Pros JobPts has an easy to use platform that takes only a few minutes to either recognize someone or check your own recognitions. When claiming award, you can easily check on the options and they have an amazing center of support that makes you fell safe in every action you take - also helping you with external problems with others sellers and related, which is incredible. Cons Not sure if it is JobPts functionality or internal company rules, but the exchange rate to local currency does not match the current value of money, which is a little bothersome when converting points to a gift card, for example. Review Source Response from SemosCloud April 24, 2020 Dear Roney, Thank you for your review! Your feedback is very valuable to us, and we are extremely happy to see that you enjoy using our product for your company's Recognition & Rewards program. We hope to continue delivering such experience to you and your organization. Big thanks from your Semos Cloud team! SM Shilpa M. Manager Computer Software Used the software for: 1-2 years ### "Amazing Service" July 8, 2024 5.0 Recently I faced a problem with redemption and had a wonderful assistance from this team and it was an amazing support. Pros The options available for redemption are satisfying with wide varieties Cons Nothing as such. I always liked it. It was always hassle free service. Review Source Response from SemosCloud July 22, 2024 Dear Shilpa, Thank you for taking the time to share your experience with JobPts. We are glad to hear you enjoy the wide variety of redemption options and found our service hassle-free. We're also pleased that our team could assist you effectively with your recent issue. Your feedback is much appreciated! Best regards, The Semos Cloud Team VR Verified Reviewer Senior Business Process Review Computer Software Used the software for: 1-2 years ### "JobPts is an easy-to-use employee recognition tool that enhance Employee Experience" April 23, 2020 5.0 It is a great tool easy to use that will help your company in your path to culture of appreciation. It is great tha is an easy and Global Tool to recognize the employees in your whole organization. The rewards are digital and it send automatic emails for the Manager to also know that his or her employee has been recognize for the excellence of their work, the recognition can be a thanks according to your Company values or it can be a Monetary reward. It is amazing and very friendly to use, I will definetly recommend this tool. Also the reports and the Dashboards are very easy to use, so the Managers can have direct access to them and see who of their employees had more recognitions over the year. Pros I love that this software is very easy to use and drives a culture of appreciation across the Company. Also, the Product Support Team is always available to follow up any questions or issues in my gift orders. It is also great that is a Global Tool. Thank you for your amazing job Team! Cons We have the possibility to exchange our points in Ebay but I will prefer Amazon since in my perspective, Amazon is more reliable than Ebay and there are more options. I would love to see more options in the eGift cards. Review Source Response from SemosCloud April 24, 2020 Dear user, Thank you for your kind words and your honest feedback. It makes us very happy that JobPts is helping you drive the culture of appreciation within your organization, and we hope that it continues to do so. Big thanks from your Semos Cloud team! YT Yen T. Premium Access - Regional Lead EMEA/MEE Computer Software Used the software for: 2+ years ### "Great system to use to give recognition to fellow peers" May 9, 2023 5.0 Great and easy to use Pros Creates a good working relationship within and across teams plus boosts moral and collaboration when you get recognised or can recognise a colleague. Cons Not all employees can use it but this is constraint of our company I think? Review Source Response from SemosCloud August 30, 2023 Dear Yen, We're truly grateful for your review of JobPts. It's wonderful to hear that our platform has contributed to building positive working relationships and boosting morale within your teams. Your insights about the value of recognition resonate with us deeply. We're committed to providing a platform that fosters collaboration and acknowledges the contributions of every team member. Your feedback about the usability and features is appreciated. We're constantly enhancing the platform to ensure it aligns with your needs. Best regards, The Semos Cloud Team RR Romina R. Commercial Business Partner Information Technology and Services Used the software for: 2+ years ### "Easy to use" January 24, 2024 5.0 Very good, I was able to use without any issues during the year. Pros Easy and practical to use. Easy to follow the history\`s transaction Cons In regards to ECards, I would like to have only one card for all points, or everytime we get more points, to be able to recharge the same E-Virtual Card. Review Source Response from SemosCloud March 12, 2024 Dear Romina, We're thrilled that you've had a smooth experience throughout the year. Your satisfaction is very important to us, and we're committed to ensuring that your journey with JobPts remains seamless and enjoyable. Best regards, The Semos Cloud Team CK CHUA K. Template Manager Specialist Intern Computer Software Used the software for: 2+ years ### "JobPts System Review" May 23, 2024 5.0 Pros I like how user friendly the interface was for users. It is easy to navigate as first time user. Cons There is nothing I dislike about JobPts. Review Source Response from SemosCloud July 1, 2024 Dear Chua, Thank you for your positive feedback on JobPts' user-friendly interface. We're glad to hear you found it easy to navigate as a first-time user. Your satisfaction is important to us. Best regards, The Semos Cloud Team Similar Products Featured ## Related categories [Employee Recognition](https://www.capterra.com/employee-recognition-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.