# Total Rewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Total Rewards the right Employee Recognition solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/201840/JobPts/reviews

---

Total Rewards

4.8 (127)

[View alternatives](https://www.capterra.com/p/201840/JobPts/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Total Rewards

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

RG

Raihan G

Business developmentInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years.

“It gives each member an opportunity to send their appreciation to each other even when they are in different countries“

December 17, 2025

jg

jochem g

Senior Partner Business ManagerComputer Software, 10,001+ employeesUsed the software for: 1-2 years.

“virtual credit card, absolutely a bad product, they keep every payment for 24 hours, and then 3 days and then 30 days. and the only thing they will tell you is "the payment exceeded the security limits, try again in 24 hours", super nice if you are in a restaurant or shop counter and want to use the card and it does not work :(“

November 8, 2025

Nick M

Global Vice President - Employee Central - Sales and StrategyComputer Software, 10,001+ employeesUsed the software for: More than 2 years.

“We were able to write a note about what a colleague had done that was outstanding, which was routed to their manager for visibility.“

February 21, 2026

JO

Julie O

People, culture and strategy ManagerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“the only area that I found difficult was if you chose the mastercard option it can only be used for a one off paymnet, and no recurring fees.“

June 3, 2024

DP

Dione P

Sr HR Payroll SpecialistUtilities, 51 - 200 employeesUsed the software for: 6-12 months.

“I like the platform, as it is a good venue for managers and front line workers to offer words. “

June 4, 2025

GD

Gergo D

support engineerComputer Software, 10,001+ employeesUsed the software for: 1-2 years.

“The support of this subcontractor literally does not exist, they just keep sending irrelevant and partly incorrect templates instead of reacting properly.“

August 29, 2024

LC

Lerna C

Finance SpecialistComputer Software, 10,001+ employeesUsed the software for: More than 2 years.

“It's been months since the last time I accessed Total Rewards so I consider the new look and enhancements as fairly recent to my eyes when I used it again 2 weeks ago. “

December 3, 2024

LM

Lindsay M

Corporate Affairs DirectorFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“I had an issue with using my rewards as it was rejected by Amazon“

February 25, 2025

## Showing most helpful reviews

Showing 1-25 of 127 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

János D.  
Support Team Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great way of showing your appreciation"

December 23, 2024

5.0

Pros

Great way and solution to appreciate your colleagues

Cons

At many merchants the provided debit cards is often declined.

Review Source

Response from SemosCloud

December 24, 2024

Hi János, Thank you for sharing your experience! We're glad you find the platform helpful for recognizing your colleagues. Your feedback is valuable, and we appreciate your insights as we continue to improve the service. Best regards, The Semos Cloud Team

AB

Amitabh B.  
Senior Solution Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Lightening speed resolution"

May 6, 2025

5.0

Overall experience is very good with "Total Rewards", which covers the entire program, presentation of the information, and availability of various Vendors/products to choose from.

Pros

The "Total Rewards" platform is fantastic in terms of information and the presentation of the information (which is the key) on the platform. I also had a great experience in getting quick vouchers from different service providers, which helped me in buying the required product in no time.

Cons

The "Total Rewards" program and the solution are so perfect that I never had any cons until yesterday. Yesterday, I redeemed points to get the voucher, but failed to get the voucher till late afternoon hours and then decided to seek support from the "Customer Support Team of the Total Rewards - Semos Cloud".

Review Source

Response from SemosCloud

May 9, 2025

Thank you, Amitabh, for your thoughtful review! We're glad to hear you've found value in the way information is presented and how quickly you're able to access rewards. We're also happy our support team could step in promptly when needed, and your experience means a lot to us!

ZA

Zarina A.  
Senior Technical Quality Manager  
Computer Software  
Used the software for: 2+ years

### "JobPts "

April 29, 2020

3.0

Not very satisfied but Corporate direction of my company to use this product for Appreciation.

Pros

The support/customer service is quite helpful.

Cons

Not user friendly. Search for products are very difficult. The selection of products are limited and more expensive in comparison to Amazon and other website like Lazada Shoppee Carousell

Review Source

Response from SemosCloud

May 4, 2020

Dear Zarina, Thank you for your honest feedback on JobPts. Your opinion is very important to us because it enables us to improve our product. Your comments and concerns will be carefully reviewed and addressed so that we can keep improving your experience with JobPts. Thank you again for your feedback, Your Semos Cloud team

LC

Lerna C.  
Finance Specialist  
Computer Software  
Used the software for: 2+ years

### "Give back the Appreciation to Total Rewards team"

December 3, 2024

5.0

I am very satisfied with with Total Rewards and will keep using it to give credit where credit is due :)

Pros

It's been months since the last time I accessed Total Rewards so I consider the new look and enhancements as fairly recent to my eyes when I used it again 2 weeks ago. It was amazing how it became even more user-friendly with the search parameter, it used to be just a silent wish before so imagine my shock seeing it. I also find an increased performance navigating from one section to another, and that was a big plus.

Cons

None that I can think of, because even contacting the Support team for inquiries or questions was very easy.

Review Source

Response from SemosCloud

December 10, 2024

Hi Lerna, Thank you for your thoughtful feedback! We're thrilled to hear you noticed and enjoyed the recent enhancements, especially the improved user experience and search functionality. Your satisfaction motivates us to keep innovating and making recognition even more rewarding. Best regards, The Semos Cloud Team

KH

Kenny H.  
Training and Adoption specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Great service with awards "

October 22, 2024

5.0

Once the initial tech issues were resolved everything has been great! The awards come quickly and to say they've come in useful is an understatement.

Pros

The customer service team are very helpful indeed.

Cons

Some technical issues with the new service in the beginning

Review Source

Response from SemosCloud

October 30, 2024

Hi Kenny, Thank you for your positive review! We’re thrilled to hear that our customer service team has been helpful and that you’re enjoying the awards system. We appreciate your understanding regarding the initial technical issues, and we’re glad they were sorted out quickly. Your feedback motivates us to keep improving, and we're excited to continue supporting you! Best regards, The Semos Cloud Team

WO

Wael O.  
Customer service  
Retail  
Used the software for: 6-12 months

### "Great tool"

October 22, 2024

5.0

Great tool to help you with your business always looking for improvements and listening to thier customer feedback

Pros

I really like the new look and the speed

Cons

All good so far I like the new designs and templates

Review Source

Response from SemosCloud

October 30, 2024

Hi Wael, Thank you for your wonderful feedback! We're glad to hear that you appreciate the new design! It’s fantastic to know that our commitment to listening to customer feedback is making a positive impact on your experience. We’re always striving for excellence and look forward to continuing to support you! Best, The Semos Cloud Team

MB

Marina B.  
Expert  
Information Technology and Services  
Used the software for: 2+ years

### "Total Rewards Review"

November 27, 2024

5.0

My experience is generally great, I find this service very useful and easy to use when redeeming my points.

Pros

The most useful is Amazon card as it has long validity and easy to use, especially with its ability to be combined with other Amazon gift cards for a single purchase.

Cons

I do not like the way the exchange rate works. While I can accept the 1:0.98 exchange rate of points to Euros, this is sometimes not what I actually get, especially with larger redeem amounts. This can lead to losing a sizeable amount of points with larger redeemed points values.

Review Source

Response from SemosCloud

December 4, 2024

Hi Marina, Thank you for your thoughtful review! We’re delighted to hear you find the service useful and easy to use, especially with the convenience of the Amazon card. Your satisfaction means a lot to us! Best regards, The Semos Cloud Team

LM

Lindsay M.  
Corporate Affairs Director  
Food & Beverages  
Used the software for: 1-2 years

### "Edrington Total Rewards"

February 25, 2025

5.0

Great customer service from \[sensitive content hidden\]

Pros

Customer service in resolving an issue was excellent

Cons

I had an issue with using my rewards as it was rejected by Amazon

Review Source

Response from SemosCloud

February 26, 2025

Hi Lindsay, We appreciate your feedback and are glad to hear you had a great experience with our customer service team. If you ever need further assistance, we're always here to help. Thanks for sharing your thoughts! Best regards, The Semos Cloud Team

SM

Saptarshi M.  
Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "JobPts is an experience worth trying"

September 25, 2024

5.0

Pros

A bunch of things, first the UI. I have faced minimum to zero issues while using JobPts in SAP. Also thanks to the support team. My query got resolved soon. Support personnel was very polite, had complete knowledge about the product and to the point resolution.

Cons

Nothing as such till date, even if I faced an issue once, support helped to resolve it quickly.

Review Source

Response from SemosCloud

October 30, 2024

Dear Saptarshi, Thank you for your feedback! We're delighted to hear the UI has been smooth for you and that our support team was able to assist quickly and effectively. We’re here to ensure your experience remains seamless. Best regards, The Semos Cloud Team

NT

Nathaly T.  
Intern  
Information Technology and Services  
Used the software for: 1-2 years

### "Feedback Total Rewards"

February 26, 2025

5.0

Pros

One of the best applications to recognize colleagues and get recognized

Cons

Sometimes I couldn't add on Linkedin app

Review Source

Response from SemosCloud

March 5, 2025

Hi Nathaly, Thank you for your kind words! We're glad to hear that you enjoy using the platform to recognize and be recognized. We appreciate your feedback and will keep working on ways to improve the experience for all users. Best, The Semos Cloud Team

SA

Sherine A.  
Associate manager  
Accounting  
Used the software for: Less than 6 months

### "Quick action and feedback"

February 26, 2025

5.0

\[sensitive content hidden\] is very efficient and professional and always respond quickly.

Pros

if the case is normal, they have the quick response and efficiency on cases.

Cons

i have nothing to mention in this question.

Review Source

Response from SemosCloud

February 28, 2025

Hi Sherine, Thank you for sharing your experience! We’re glad to hear that you appreciate the quick response and efficiency of our support team. We’ll continue working to provide the best service possible. Best, The Semos Cloud Team

MD

Monty D.  
Quality Assurance  
Financial Services  
Used the software for: 6-12 months

### "My Rewards Review"

October 1, 2024

5.0

The quick and efficient response from your consultant made it simple to do.

Pros

The quick response to my rewards query was done in a smooth and efficient manner.

Cons

There was nothing I could find here as I am a first time reviewer.

Review Source

Response from SemosCloud

October 30, 2024

Hi Monty, Thank you for your feedback! We're thrilled to know that you found our response to your rewards inquiry to be swift and effective. It's great to hear that your experience was seamless, especially as a first-time reviewer. We appreciate your input! Best, The Semos Cloud Team

BH

Brianna H.  
Design Manager  
Computer Software  
Used the software for: 2+ years

### "Review of JobPts"

August 27, 2024

4.0

Pros

Easy to find where to approve, and give awards to employees

Cons

That there should be more options to use the JobPts with more gift card varieties.

Review Source

Response from SemosCloud

October 30, 2024

Dear Brianna, Thank you for your feedback! We’re glad to hear you find the approval and award process straightforward. We appreciate your suggestion for more gift card options and will consider it as we enhance our offerings. Best regards, The Semos Cloud Team

RH

Robert H.  
Enterprise Architect Advisory Manager  
Computer Software  
Used the software for: 2+ years

### "Proxy beer/coffee"

July 8, 2024

5.0

It's been a great experience, the only real bad thing was when SAP introduced limits but that's an internal issue.

Pros

Great way to reward colleagues that you wouldn't be able to meet & buy a beer/coffee for.

Cons

Unable to get granular on the amounts you can gift

Review Source

Response from SemosCloud

July 22, 2024

Dear Robert, Thank you for your review. We're delighted to hear you find JobPts a great way to reward colleagues. Your feedback on gifting amounts is noted. We're committed to continually improving the experience for our users. Best, The Semos Cloud Team

JO

Julie O.  
People, culture and strategy Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Recognition reward points for employees"

June 3, 2024

5.0

Simple and ease of use that everyone can use to provide an appreciate reward or recognition

Pros

job points allows an opportunity to either monetary reward or just provide recognition for employees that go beyond their role requirement. Anyone in the organisation can send recognition (Manager to Peer or Peer to Peer or key milestones) and provide a monetary value that is in line with the work undertaken whether it is 0 - 1000s

Cons

the only area that I found difficult was if you chose the mastercard option it can only be used for a one off paymnet, and no recurring fees.

Review Source

Response from SemosCloud

July 1, 2024

Dear Julie, Thank you for your thoughtful review. We're delighted that you find JobPts valuable for recognizing and rewarding employees across your organization. Your feedback about the Mastercard option is noted and will help us improve. We appreciate your support and are glad to hear you find our platform easy to use. Best regards, The Semos Cloud Team

CK

CHUA K.  
Template Manager Specialist Intern  
Computer Software  
Used the software for: 2+ years

### "JobPts System Review"

May 23, 2024

5.0

Pros

I like how user friendly the interface was for users. It is easy to navigate as first time user.

Cons

There is nothing I dislike about JobPts.

Review Source

Response from SemosCloud

July 1, 2024

Dear Chua, Thank you for your positive feedback on JobPts' user-friendly interface. We're glad to hear you found it easy to navigate as a first-time user. Your satisfaction is important to us. Best regards, The Semos Cloud Team

CB

Cecilia B.  
Deal Desk  
Computer Software  
Used the software for: 2+ years

### "Why Job Pts is a great app"

March 29, 2024

4.0

In more tht 5 years I have always use the tool with very few issues , and when I had one I was reached by phone ticket and email to have it solved

Pros

Friendly to be used Easy to manage , display and access Fun

Cons

Not a very large catalogue Time consuming to solve an issue

Review Source

Response from SemosCloud

April 2, 2024

Dear Cecilia, Thank you for sharing your experience with JobPts. We're thrilled to hear that you find it friendly, easy to manage, and fun to use. Your feedback about the catalog size and issue resolution time is duly noted, and we're committed to continuously improving in these areas. Best regards, The Semos Cloud Team

YB

Yeswanth B.  
Software  
Computer Software  
Used the software for: 2+ years

### "Easy to recognise "

February 23, 2024

5.0

Pros

Easy accessing, good looking ui, and advanced options for appreciate

Cons

a lot of options to redeem the gift cards.

Review Source

Response from SemosCloud

March 12, 2024

Dear Yeswanth, Thank you for sharing your experience with JobPts. We're delighted to hear that you find our platform easy to access and appreciate the advanced options for recognition. If you have any further feedback or suggestions, please feel free to share. Best regards, The Semos Cloud Team

FG

Florian G.  
HRIS Analyst  
Oil & Energy  
Used the software for: 6-12 months

### "JobPts - the future of recognition"

April 27, 2020

5.0

Pros

JobPts as a main HR tool for recognition is one of the best on the market. The integration with Success Factors is seamless and Semos team did a great job from start to end. The tool is very user-friendly and it doesn't require for the employee to be tech-savvy. A few clicks here, a few clicks there and anyone in the company can recognize a colleague for doing a great job, for being a great team-player and much more. From a 'features' point of view, I do think that both the tool and Semos team are doing their best to accommodate the client's requests. The 'points' system, the good offer of vendors, the nomination process, all make this tool to bring added-value to our HR process. I'm aware of other functionalities of the tool which, unfortunately, we're not using at the moment and I do think that if you're a company oriented to offer the best 'recognition' experience, JobPts by Semos is your best bet.

Cons

I can't say that I've encountered anything to dislike.

Review Source

Response from SemosCloud

May 4, 2020

Dear Florian, Thank you for your review on JobPts, your feedback is very important to us. We are happy to see that you have had a good experience with JobPts and our team from the very start and we hope to continue delivering such experience. Big thanks from the Semos Cloud team

VR

Verified Reviewer  
HXM Consultant  
Computer Software  
Used the software for: 2+ years

### "JobPts intuitive tool"

August 23, 2023

5.0

Pros

What I like the most about the tool is the simple way to use it, even no manual or specific training was necessary.

Cons

The app can improve, since it really is a link to the website

Review Source

Response from SemosCloud

August 30, 2023

Dear Reviewer, thank you for sharing your thoughts on JobPts. We're thrilled that you find the tool intuitive and user-friendly. Your feedback encourages us to keep delivering a seamless experience. Your support means a lot to us, we're dedicated to continuous improvement and we're here to ensure your journey with JobPts remains remarkable. Best regards, The Semos Cloud Team

VR

Verified Reviewer  
Senior Business Process Review  
Computer Software  
Used the software for: 1-2 years

### "JobPts is an easy-to-use employee recognition tool that enhance Employee Experience"

April 23, 2020

5.0

It is a great tool easy to use that will help your company in your path to culture of appreciation. It is great tha is an easy and Global Tool to recognize the employees in your whole organization. The rewards are digital and it send automatic emails for the Manager to also know that his or her employee has been recognize for the excellence of their work, the recognition can be a thanks according to your Company values or it can be a Monetary reward. It is amazing and very friendly to use, I will definetly recommend this tool. Also the reports and the Dashboards are very easy to use, so the Managers can have direct access to them and see who of their employees had more recognitions over the year.

Pros

I love that this software is very easy to use and drives a culture of appreciation across the Company. Also, the Product Support Team is always available to follow up any questions or issues in my gift orders. It is also great that is a Global Tool. Thank you for your amazing job Team!

Cons

We have the possibility to exchange our points in Ebay but I will prefer Amazon since in my perspective, Amazon is more reliable than Ebay and there are more options. I would love to see more options in the eGift cards.

Review Source

Response from SemosCloud

April 24, 2020

Dear user, Thank you for your kind words and your honest feedback. It makes us very happy that JobPts is helping you drive the culture of appreciation within your organization, and we hope that it continues to do so. Big thanks from your Semos Cloud team!

YT

Yen T.  
Premium Access - Regional Lead EMEA/MEE  
Computer Software  
Used the software for: 2+ years

### "Great system to use to give recognition to fellow peers"

May 9, 2023

5.0

Great and easy to use

Pros

Creates a good working relationship within and across teams plus boosts moral and collaboration when you get recognised or can recognise a colleague.

Cons

Not all employees can use it but this is constraint of our company I think?

Review Source

Response from SemosCloud

August 30, 2023

Dear Yen, We're truly grateful for your review of JobPts. It's wonderful to hear that our platform has contributed to building positive working relationships and boosting morale within your teams. Your insights about the value of recognition resonate with us deeply. We're committed to providing a platform that fosters collaboration and acknowledges the contributions of every team member. Your feedback about the usability and features is appreciated. We're constantly enhancing the platform to ensure it aligns with your needs. Best regards, The Semos Cloud Team

RR

Romina R.  
Commercial Business Partner  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use"

January 24, 2024

5.0

Very good, I was able to use without any issues during the year.

Pros

Easy and practical to use. Easy to follow the history\`s transaction

Cons

In regards to ECards, I would like to have only one card for all points, or everytime we get more points, to be able to recharge the same E-Virtual Card.

Review Source

Response from SemosCloud

March 12, 2024

Dear Romina, We're thrilled that you've had a smooth experience throughout the year. Your satisfaction is very important to us, and we're committed to ensuring that your journey with JobPts remains seamless and enjoyable. Best regards, The Semos Cloud Team

MP

Mariana P.  
Total Rewards Senior Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Feedback"

April 23, 2020

4.0

I a really good tool for internal recognition between peers and have that visibility.

Pros

Is really easy to use. Like the layout. Intuitive.

Cons

Better reports, like being able to select several countries at the same time.

Reason for choosing Total Rewards

We needed a transparent and quick tool to recognize at the moment.

Review Source

Response from SemosCloud

April 30, 2020

Dear Mariana, Thank you for your honest feedback. We are exited to see that JobPts is helping you and your peers build a culture of appreciation at your organization, and we hope to keep your experience high. Big thanks from the Semos Cloud team!

MH

Mark H.  
Solution Advisor  
Information Technology and Services  
Used the software for: 2+ years

### "Great app and easy way to recognise colleagues for positive work"

April 26, 2020

5.0

It's really important to have a mechanism available at work to recognise colleagues for hard work and going the extra mile. I've nominated colleagues for awards (which have been granted) + I've also received awards and purchased some cool stuff with the points. So all in all it's a great, easy to use app.!

Pros

Job Points is a really easy app to use + a great way to be able to recognise colleagues for great work and help. It literally takes a few minutes to nominate somebody + if the award is granted the choice of retailers where you can redeem your points is extensive.

Cons

I can't think of anything negative about the software itself. I think the only negative experience I've had with the whole process was having to wait a while for vouchers to be made available. Saying that, the last time I redeemed some points/vouchers I had them the next day which was fantastic!

Review Source

Response from SemosCloud

May 4, 2020

Dear Mark, Thank you for your review on JobPts, your feedback is very important to us. We hope that you continue to enjoy using JobPts to show appreciation and recognition to your colleagues. Big thanks from the Semos Cloud team

Similar Products

Featured