# Page 2 | Total Rewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Total Rewards the right Employee Recognition solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201840/JobPts/reviews --- Total Rewards 4.8 (127) [View alternatives](https://www.capterra.com/p/201840/JobPts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Total Rewards ## Showing most helpful reviews Showing 26-50 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick M. Global Vice President - Employee Central - Sales and Strategy Computer Software Used the software for: 2+ years ### "Easy Peer Recognition with Manager Visibility and Optional Cash Awards" February 21, 2026 5.0 This was a very popular program at SAP. It allowed employees to recognize outstanding performance among colleagues. We were able to write a note about what a colleague had done that was outstanding, which was routed to their manager for visibility. We could also opt to add a small cash award as well. Pros The ability to recognize excellence among colleagues and provide small cash awards. It really helped motivate employees. Cons Nothing I didn't like. This is an excellent product. I'm hoping that my current employer will adopt Total Rewards as well. Review Source jG jochem G. Senior Partner Business Manager Computer Software Used the software for: 1-2 years ### "good support, VERY BAD VIRTUAL CREDIT CARD, other cards work great" November 8, 2025 5.0 the program is good, I chose some gift card that worked fine, but unfortunately I also choose the virtual credit card and that is an absolute abomination, it blocks almost every payment for 24 hours, it then proceeds to keep your funds for 30 days, reasons are vague, and when asked they say "it is not a credit card we have our own rules" Pros the support is great (\[sensitive content hidden\] is a legend!) , the gift cards work really well. DON'T take the virtual credit card that does not work at all. (hence the 5 stars for support in assisting me with this issue). Cons virtual credit card, absolutely a bad product, they keep every payment for 24 hours, and then 3 days and then 30 days. and the only thing they will tell you is "the payment exceeded the security limits, try again in 24 hours", super nice if you are in a restaurant or shop counter and want to use the card and it does not work :( Review Source Response from SemosCloud November 11, 2025 Thank you, Jochem, for your honest and detailed feedback. We're glad to hear you’ve had a positive experience with our support team and our platform in general. We understand your frustration with the virtual card and truly appreciate you sharing this insight, it helps us address such issues with our payment partners and improve the overall redemption experience for everyone. Best, The Semos Cloud Team DL David L. Industry Advisor Information Technology and Services Used the software for: 2+ years ### "Redeeming rewards towards gift cards" July 29, 2025 5.0 Excellent. Appreciate the support team for quickly answering my questions and providing detailed explanations. Pros Easy to see how much I can spend on my rewards. Excellent range of available gift cards to choose from. Cons Difficult at times to understand the different rewards from the same vendor. Unclear if some of the gift cards are eGift cards or are physical gift cards. Review Source Response from SemosCloud July 31, 2025 Thank you, David, for sharing your experience! We're happy to hear you’re enjoying the variety of gift cards and that our support team has been helpful. Your feedback about reward clarity is appreciated, and we’ll continue refining the experience to make redemption even more straightforward. DP Dione P. Sr HR Payroll Specialist Utilities Used the software for: 6-12 months ### "Total Rewards - Love It" June 4, 2025 4.0 My experience is wonderful, the issue is the lack of participation from 85% of my employees. Working on this! Pros I like the platform, as it is a good venue for managers and front line workers to offer words. Hope all can learn to use it! Cons Sometimes it's a little difficult to navigate (for reports). But the more I use the easier it is and the more I love using it. Review Source Response from SemosCloud June 9, 2025 Thank you, Dione, for your thoughtful feedback! We're glad to hear you're enjoying the platform and finding value in how it supports both managers and frontline teams in sharing recognition. It’s great to know that the experience is becoming smoother the more you use it—and we appreciate your efforts to drive greater participation across your organization. If there’s anything we can do to support that goal or improve reporting navigation further, we’re here to help. Thanks again for sharing your experience. JM Julieta M. DATA RESEARCH AT SAP Computer Software Used the software for: 6-12 months ### "Reconocimiento" October 29, 2025 5.0 Pros Lo que mas me gusto fue premiar a compañeros de trabajo por la gran ayuda que me brindaron durante el año laboral de manera monetaria, para que puedan disfrutar de lo que quieran comprarse! Cons Todo me pareció bien! Gracias por la ayuda y predisposición siempre! Queria consultar is hay alguna plataforma para ver el saldo disponible en el regalo? Review Source Response from SemosCloud November 3, 2025 Hi Julieta, Thank you so much for taking the time to share your experience. We greatly appreciate it. We will make sure to reply on email to any questions you might have regarding the platforms, since we will need additional details to be able to answer that specific question. Thank you once again for the support and for using the platform. Best, The Semos Cloud Team WCA Wei Chiang A. Commercial Finance Information Technology and Services Used the software for: 2+ years ### "Total Rewards Review" June 12, 2025 4.0 It was a pleasant experience so far. Website was easy to navigate around. The instructions for redemption are pretty clear as well. Pros The website is easy to understand and navigate around. Whenever I have any doubts, it is easy to reach out to the support team for clarification. Cons There should be more vendors added from time to time. It seems like the list of vendors are always the same. Review Source Response from SemosCloud June 17, 2025 Thank you, Wei Chiang, for taking the time to share your experience! We're pleased to hear the platform has been easy to navigate and that support has been helpful when needed. RG Raihan G. Business development Information Technology and Services Used the software for: 1-2 years ### "Business development" December 17, 2025 5.0 Pros More than just thank you + Ease of use. It gives each member an opportunity to send their appreciation to each other even when they are in different countries Cons Nothing. Only good Review Source SN Shelanie N. Process Technician Plastics Used the software for: 6-12 months ### "Rewards Redemption" May 27, 2025 4.0 There are hiccups but able to redeem. Like for example my VISA CARD, I cannot use initially but then it was resolved after I contacted customer service. Pros There are a lot of rewards to choose from and can be redeemed online. The total rewards encourage most of the people to do their best. Cons Some of the rewards cannot be redeem directly from the store, you need to go to a third-party website to redeem (e.g. GUARDIAN) Review Source Response from SemosCloud May 28, 2025 Thank you for your review, Shelanie! We're glad to hear that the wide selection of rewards and the encouragement it brings to your team have been valuable. It’s great to know that customer service was able to quickly assist and resolve your Visa card issue. Thanks again for taking the time to share your experience with Total Rewards! MC Melody C. Tax Accountant Financial Services Used the software for: Less than 6 months ### "Reward redemption" September 23, 2025 5.0 It was a great experience. I love my new air fryer only wish I would have bought it sooner! Thanks again Pros They got back to me pretty quickly. Thanks for helping me with my order, I received my air fryer in like 2 days, I absolutely LOVE it!!!! Thank you Cons I don't have anything to say, my overall experience was a great one. Thanks again for your help with my issue. Review Source Response from SemosCloud September 25, 2025 Hello Melody, thank you so much for taking the time to share your experience. We are glad to hear our team has been of great help and that you are enjoying Total Rewards! Best, The Semos Cloud Team LE Lobna E. Business Consultant Computer Software Used the software for: Less than 6 months ### "Total Rewards experience" November 2, 2025 5.0 The support team were very supportive when I had an issue, thanks for the great experience. Pros It is very user friendly and one could find his way around easily in the tool Cons No filtering capabilities by teams Review Source Response from SemosCloud November 4, 2025 Hi Lobna, Thank you for taking the time to share your experience with our platform and the support team! We are very happy to hear you had a positive one. Best, The Semos Cloud Team MT Michael T. Audit Expert Information Technology and Services Used the software for: 2+ years ### "Best way to say "thank you" in a business context." November 25, 2024 5.0 Very good! Better than sending mails and whatsapp! Pros In the daily business-context it is perfect way to show gratitude to peers and their management, across organizational and national boundaries! Cons Would be great to paste more than 1 name into the search field, maybe separated by ";". Review Source Response from SemosCloud December 4, 2024 Hi Michael, Thank you for your thoughtful review! It’s fantastic to hear that the platform has made it easier for you to show appreciation across teams and countries. Best regards, The Semos Cloud Team TM Thomas M. VP Computer Software Used the software for: 2+ years ### "Review from my departmebt" December 23, 2024 5.0 Good experience, and open to new options in future Pros Great platform, with lots of different options Cons It’s slow when there are lots if users are on Review Source Response from SemosCloud December 24, 2024 Hi Thomas, Thank you for the great feedback! We're happy to hear you enjoy the platform and the variety it offers. We appreciate your input and are always looking at ways to enhance performance for a smoother experience. Best regards, The Semos Cloud Team AD Austin D. Cloud architect Information Technology and Services Used the software for: 1-2 years ### "Total Rewards: efficiency meets Employee Satisfaction" November 27, 2024 5.0 Pros Is easy to acknowledge colleagues for the work they do Cons The award limit we have is not so great. Wish we had some higher limit Review Source Response from SemosCloud December 4, 2024 Hi Austin, Thank you for sharing your thoughts! We’re delighted to know you find it easy to acknowledge your colleagues for their contributions. Your feedback motivates us to continue providing an excellent experience. Best regards, The Semos Cloud Team RU Raul U. SAP Basis Consultant Information Technology and Services Used the software for: 1-2 years ### "Quality feedback" September 25, 2024 5.0 Customer Support Team with a quick and fast response made my experience more comfortable. Pros easy way to move inside the webpage, it's friendly and fast. Cons in my case there was some issues to redeem a voucher, but Customer Support Team addresses my cases and resolved quickly. Review Source Response from SemosCloud October 30, 2024 Dear Raul, Thank you for sharing your experience! We’re pleased that you find the platform easy to navigate and appreciate our Customer Support Team’s quick assistance. It’s great to know we could make your experience smoother. Best regards, The Semos Cloud Team RM Ricardo M. Customer Success Computer Software Used the software for: 1-2 years ### "Excellent customer service experience with Total Rewards" November 25, 2024 5.0 Easy to use, great user experience, excellent customer service Cons Nothing comes to my mind now on the "like least" category Review Source Response from SemosCloud December 4, 2024 Hi Ricardo, Thank you for your kind feedback! We're thrilled that you enjoy the user experience and found our customer service to be excellent. Your satisfaction means a lot to us, and we’re here to support you anytime. Best regards, The Semos Cloud Team CC Christian C. Presales Computer & Network Security Used the software for: 1-2 years ### "All good with it" October 22, 2024 5.0 Great to use, easy to navigate. Very little steps. Pros It works, its straightforward, easy to find the options Cons Maybe we could have more options to choose from, if that really depends of JobsPts Review Source Response from SemosCloud October 30, 2024 Hi Christian, Thank you for your feedback! We’re delighted to hear that you find our platform easy to navigate and user-friendly. We appreciate your suggestion regarding expanding the available options and will certainly consider it as we look to improve our offerings. Your input is important to us, and we’re here to ensure you have a great experience! Best, The Semos Cloud Team IT Ishan T. Developer Computer Software Used the software for: 1-2 years ### "Review of Resolved issue" September 29, 2024 5.0 Pros My issue got resolved with speedily response. Cons The interface for creating a ticket can be improved Review Source Response from SemosCloud October 30, 2024 Dear Ishan, Thank you for your review! We're pleased to hear that your issue was resolved quickly and that our support team could assist effectively. Your feedback on improving the ticketing interface is valuable, and we’re working to make that process even smoother. Best regards, The Semos Cloud Team JK Jay K. Head of Consulting Computer Software Used the software for: 2+ years ### "Fantastic Experience" September 3, 2024 5.0 The experience has been great. I had a slight hiccup with one of the reqards that I redeemed but \[sensitive content hidden\] from teh customer support team was great and solved the issue for me. Pros It is a great way to acknowledge people by assigning them appreciate rewards. There are plenty of options to redeem which is also great. Cons there arent any points that i dislike about the platform Review Source Response from SemosCloud October 30, 2024 Dear Jay, Thank you for your kind words! We're glad the platform has been helpful for recognizing and rewarding colleagues, and it’s wonderful to hear our support team could quickly resolve your issue. We’re committed to providing a smooth experience every step of the way. Best regards, The Semos Cloud Team GD Gergo D. support engineer Computer Software Used the software for: 1-2 years ### "choose your subcontractor wisely" August 29, 2024 5.0 The lesson is: choose your subcontractor wisely ! Pros The software is working fine basically. I got help by the support when I got stuck. Cons I had to fight hard with subcontractor mypaymentvault for 1 month to get my money. The support of this subcontractor literally does not exist, they just keep sending irrelevant and partly incorrect templates instead of reacting properly. Review Source Response from SemosCloud October 30, 2024 Dear Gergo, Thank you for sharing your experience! We're pleased the software and support met your expectations, but we’re sorry to hear about the challenges with the subcontractor. Your feedback is valuable. Best regards, The Semos Cloud Team EL Eduardo L. Proc Computer Software Used the software for: 1-2 years ### "good and no.." September 26, 2024 4.0 Pros availability, product is not physical, "virtual" Cons product acceptance, some commercial establishments Review Source Response from SemosCloud October 30, 2024 Dear Eduardo, Thank you for sharing your feedback! We're glad you appreciate the flexibility and accessibility of our virtual product. We’re continually working to expand acceptance at more commercial establishments to enhance user convenience. Best regards, The Semos Cloud Team SG Silvia G. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Mitigate an issue of E-Gift Card value" August 27, 2024 5.0 Very nice decisions made. Many thanks for all fast response. Pros To mitigate the problem the processor was very fast, and focus on the solution not only for me, but for other possible colleagues. Cons Nothing, as everything was mitigate very fast, with a nice explanation about the issue. Review Source Response from SemosCloud October 30, 2024 Dear Silvia, Thank you for your kind words! We’re pleased to hear our team’s quick response and clear explanations helped resolve the e-gift card issue smoothly. Your feedback is invaluable in our efforts to ensure swift and effective support. Best regards, The Semos Cloud Team CN Csaba N. Solution Support Engineer Financial Services Used the software for: 6-12 months ### "Solution Engineer" September 25, 2024 5.0 Pros Easy manageable. It has a really good support team. Cons Can be confusable for the first time how to use this portal. Review Source Response from SemosCloud October 30, 2024 Dear Csaba, Thank you for your review! We're glad to hear you find JobPts easy to manage and appreciate our support team's efforts. We’re always working to make the platform even more intuitive, especially for first-time users. Best regards, The Semos Cloud Team MW Marcelo W. Principal Business Process Consultant Telecommunications Used the software for: Less than 6 months ### "Great rewards tool" November 25, 2024 5.0 Pros Easy to handle, highly recommended for business purposes. Cons Nothing so special to mention as negative Review Source Response from SemosCloud December 4, 2024 Hi Marcelo, Thank you for recommending us! We're glad to hear that you find it easy to use and valuable for business needs. Your positive feedback inspires us to keep delivering the best experience. Best regards, The Semos Cloud Team MM Matias M. IT PM Computer Software Used the software for: Less than 6 months ### "Issue with a gift card" October 22, 2024 5.0 Really good experience. To highlight the response time Pros The response time showed was very good. Thanks! Cons The issue I reported I have to reopen few times. Review Source Response from SemosCloud October 30, 2024 Hi Matias, Thank you for sharing your experience with us! We’re glad to hear that you were pleased with our prompt response time. We understand the frustration of having to reopen an issue and appreciate your patience throughout the process. Your feedback is invaluable as we strive to enhance our service! Best regards, The Semos Cloud Team ME Marcio E. Expert Solution Support Architect Computer Software Used the software for: 2+ years ### "Very important tool for our teams networking." July 8, 2024 5.0 That is a good tool and I had issues only once redeeming something, it uses to work very well. Pros The tool is easy to use and intuitive, leading us to do what we need quickly. Cons Sometimes that is not straightforward to find the colleagues we want to appreciate, and I would also like an option to write individual names when sending the message to multiple recipients. Review Source Response from SemosCloud July 22, 2024 Dear Marcio, Thank you for your wonderful review. We're glad to hear that you find JobPts easy to use and beneficial for team networking. We appreciate your suggestions on improving colleague searches and messaging. Your feedback helps us make continuous improvements. Best regards, The Semos Cloud Team Similar Products Featured