# Ratality Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ratality Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/201842/Coach-Charter-Manager/reviews --- # Ratality Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ratality ## What is Ratality? Ratality provides a comprehensive, all-in-one platform tailored specifically for bus operations seamlessly integrated on a single cloud-based system. Streamline your bus management processes, boost sales with our user-friendly reservations and ticketing system, and optimize revenue through advanced AI-driven revenue management and dynamic pricing tools that automatically adapt rates based on predicted demand and customisable business rules. Enhance customer loyalty with our integrated loyalty and communications features designed to keep your passengers engaged and returning. ## What is Ratality used for? [Ticketing](https://www.capterra.com/ticketing-software/)[School Bus Routing](https://www.capterra.com/school-bus-routing-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price $100 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ratality?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ratality.com&name=Ratality) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ratality 4.8 (21) VS. [4.4 (329)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $100 Other, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (21) Ease Of Use 4.1 (5) Value For Money 4.6 (19) Value For Money 4.1 (5) Customer Service 4.7 (20) Customer Service 4.3 (5) ## Ratality alternatives Highest Rated [4.9 (28)](https://www.capterra.com/p/168696/Call-Taking-and-Dispatching/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (21)](https://www.capterra.com/p/194236/Rently/reviews/) Starting price $3.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [AllRide Apps](https://www.capterra.com/p/250285/AllRide-Logistics/) [4.6 (5)](https://www.capterra.com/p/250285/AllRide-Logistics/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250285/AllRide-Logistics/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Website Management 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Barcode/Ticket Scanning 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Scheduling 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Ratality 101 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Find, compare, and select the most time/cost-effective freight carrier Manage various distribution channels, build relations with channel partners, and track their performance Track the status of assets and whether they're checked in or out Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track, store, and access client contracts or licenses Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Forecast customer demand using historical insights and simulations Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Track all personnel who operate company vehicles Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Transfer of data from one computer system to another Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks A chronological record of actions or occurrences within a network, software, or process Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Management of commercial motor vehicles for work-related purposes To be used by the hospitality industry Form predictions based on past and present data/trends Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Scan and validate an ID barcode Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Tracking the status of previously identified performance measurements Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Log miles driven for tax deduction or reimbursement purposes Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple languages Book meetings and appointments through a website or digital platform Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Portal for parents to see and update childrens' info, track progress & more Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track factors that affect pricing and adjust prices accordingly to increase sales Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Manage and divide costs, invoices, payments, billings, etc. between two or more entities Track the status over time for a request, process, asset, or transaction Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Customize, sell, and distribute tickets Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Real-time vehicle tracking for monitoring location, route, speed, etc. Includes all operations and activities associated with a physical space or location that is used for hosting events Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.8 (21) 4.8 Based on 21 reviews ## Pricing Value for money 4.6 (19) Free Trial Basic $100.00 Other,Per Month Value for money 4.6 (19) 4.6 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (20) 4.7 Based on 20 reviews ## User reviews Overall rating 4.8 Based on 21 reviews Filter by rating 5(18) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EV Elmie V. justGO Business Unit Manager Leisure, Travel & Tourism ### "Ratality software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 11, 2022 The staff is extremely helpful and willing to assist with continued training and updates. Pros We have access to reporting and managing content online. Cons The product features does not lack anything at this point in time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Koos K. COO Transportation/Trucking/Railroad ### "The ultimate revenue management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Revenue performance is real-time, in the bus industry it is required to make system changes at any moment to address operational challenges. Pros easy to use, fast and stable, cover all aspects of the passenger ticket sales environment. Cons Nothing that I can think off that I did not like. Reasons for choosing Ratality Ratality was able to develop the system around our needs and requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operation Administrator Transportation/Trucking/Railroad ### "Ratality Software " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 July 4, 2021 Pros The sales channel is impactful to sales agents and managers as they are able to check their sales without a hassle. The integration was easy to implement. Cons I feel that the product could be upgraded to a more user friendly system and that can be less difficult to navigate. Some reports on the system are inaccuracies due to duplicates and they cannot be deleted easily. Some employees found the system very difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2021 Dear Reviewer. Thank you for your review. Can you please get in contact with us so that we can set up additional training sessions in the areas you are struggling with. RP Ronnie P. sales Transportation/Trucking/Railroad ### "Ratality Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Our overall experience with Ratality has been great, from the use of the product to support received Ratality has been exceptional. The most important benefit we have realized is the full control we have over our business when using Ratality. Pros The most impactful features are the operational dashboard, trip operation scheduler, dynamic pricing, customers having the option to retrieve all their booking details via the booking portal, and the built-in CMS. The product is extremely easy to use and integration with our existing business was very easy. Cons There are currently no missing features, nothing is difficult to use and integration was not difficult. Reasons for choosing Ratality From our first contact made with Ratality, Ratality not only provided us with great feedback to our questions but also took the time to understand the business and what the business needs are. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WJ Wynand J. Chief Executive Officer Transportation/Trucking/Railroad ### "Eldo Coaches" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2021 Extremely satisfied. Pros User friendliness. Quick response. Extremely secure. Fully equipped with training manuals. Fully customizable. Cons License fee expensive. Requires Windows 7 and up. Reasons for choosing Ratality Ratality catered for all our requirements. Team had extensive experience in the bus industry Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Liesel B. Group Revenue Manager Hospitality ### "Great team & support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2021 Happy & will recommend Pros Support is fantastic, reporting is easy & implementation was streamlined Cons It was really simple & user friendly, really didnt have many issues, even with the mapping & integration to our new website Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Charles B. COO Transportation/Trucking/Railroad ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2021 Great team to work with, provide invaluable advice and support Pros The operations module is invaluable, I am able to have an easy overview of my fleet at all times. Cons Nothing I am very happy with software and would not use anything else. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sean R. Director/technician Information Technology and Services ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2021 Good Pros Easy to use and great software with friendly customer service Cons I dont really have any cons. Working good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Elandi R. Operational Manager Hospitality ### "Ratality Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2021 Very good support and communication. Excellent programme Pros Cloud base Integration with other programs User friendly Cons Nothing at this stage. We are very happy with everything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Madoda M. Operations Supervisor Leisure, Travel & Tourism ### "Ratality Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 19, 2021 It make scheduling of drivers simplified and route allocation easier. Pros I mostly use Operation Manager and found user friend and easy to learn Cons Driver hours allocation are no relevant and some features are not functional so it is difficult to rely on them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Godfrey M. Hotel Manager Hospitality ### "Brilliant Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2021 The benefit about this product is that people know that they are getting something from us as a Hotel. Pros This software is easy to us, and the integration was very simple and easy. Cons The features are actually easy to understand and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. II Irene I. MD Leisure, Travel & Tourism ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2021 Manual Labour. Pros It was easy to use the system and saved me a lot of time in doing all the quotes. It saved a lot of manual work and paper. To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier. It saves time. Cons To search for existing bookings or quotes, if you don't have a reference number. The other issues are not really worth mentioning as some of the process has been halted with Covid. The scheduling and accounting systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jeremy P. Director Professional Training & Coaching ### "Ratality Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2021 Excellent support and communication from Ratality. I cannot fault them. Pros An amazing array of products that makes running my business and supporting clients businesses so much more effective. User friendly and easy to navigate. Highly recommend it. The algorithms does the work for you and no more guessing. Cons I cannot think of anything at this point in time since i have been using the systems. Reasons for choosing Ratality The support and customer service from \[SENSITIVE CONTENT HIDDEN\] was and is unbelievable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Ntsako M. Sales and Marketing Supervisor Transportation/Trucking/Railroad ### "A very good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2021 They have good customer service and attend to queries promptly Pros User friendly and available on mobile meaning I can work from anywhere at anytime. Intergration was quick Cons We do have some missing features that I believe they are working on providing as some need new development Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Natalie F. Sales Director Transportation/Trucking/Railroad ### "Amazing Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2021 Amazing team to work with, the support team is out of this world. Pros Easy to use Informative reporting Rate Optimisation Cons There is nothing that I dont like about the product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Avenant d. Sales Manager Hospitality ### "Review from an Integrated Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2021 Ratality is an amazing company and a pleasure to deal with. Pros As an integrated business partner we loved how Ratality complimented our suite of products to offer an even more suitable and effective solution by adding their loyalty platform with a built in CRM as well as rate and revenue management. Although integration is only to the hotel & hospitality sector, Ratality also offer a Bus, Coach and Charter solution as well as a Car Rental software solution. Cons In terms of loyalty and rewards, Ratality is the leader in it's field providing a complete solution. Their built in CRM and rate and revenue management modules makes this product to next level and make them the leaders in their respective field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kummarie M. National Admin Manager Transportation/Trucking/Railroad ### "BEST INVESTMENT " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 16, 2021 Having used other software company for almost 10 years the move to Ratality was the best choice we as a company made ,I as an in-house trainer felt we have made the best possible change ,downtimes were very minimum ,which was an additional bonus . Pros The user friendliness make it easy for almost any one to maneuver through the system ,the numerous quick and easy ways to download reports is exceptional awesome ,the option to customize your system is an great advantage Cons we were a test programmer so i cant say there was anything not to like as almost every that the software claimed to deliver was impressionable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nhlanhla M. Sales & marketing Manager Translation and Localization ### "Optimization " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2021 Price Optimization Best loyalty programs Accessibility to the system on any smartphone Security Pros Very easy to use. its one of the money user-friendly platform I have ever used in the pasted 7 years in the intercity industry. It actual provided use with the opportunity to maximize our pricing in the market and ability to forecast future sales and trades in advance. Cons Linking sales to our depositor, it wasn't something they where dealing with but integrated the system to our business rules. I am very satisficed with how they try their utmost best to always meet their clients needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Alet Z. Application Analyst Information Technology and Services ### "Ratality" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2021 Providing mutual clients with rewards/loyalty capabilities without having to handle the membership and points repositories in-house. Pros Rich in features including redemption and discount calculations. Cons Initial development was far more resource intensive than most other systems of this sort that I've done integration with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GA Gareth A. General Manager Hospitality ### "Easy to use software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2021 User Friendly. Great Support. Will definitely recommend. Pros Very easy to use software, easily integrated with our PMS system at the time. Great Functionality and the reporting was great and to the point. Support was awesome and came back with help within 2 - 24 hours. Always helpful. Cons Nothing. The support and everything was great. I cannot fault the product. Reasons for choosing Ratality Pricing was right and they had the personal touch we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR JOCLYN R. Account Manager Retail ### "Extremely Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 16, 2021 Superb Pros Easy for all staff to access, no complaints what so ever Cons I did not find any issues at all, so i cannot comment here, as we are happy Reasons for choosing Ratality Great Reviews Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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