# FHASES Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FHASES the right Human Services solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201860/FHASES/reviews --- FHASES 4.8 (24) [View alternatives](https://www.capterra.com/p/201860/FHASES/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FHASES Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews AS Ando S ADMINHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “FHASES is easy to use, organized, and tailored for ECM workflows, making documentation, task tracking, and care coordination much smoother and more efficient.“ October 23, 2025 NS Nicole S Executive DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “we were on a remote desktop platform that was cumbersome, outdated, and difficult to scale with our program.“ February 14, 2023 MS Miriam S CEOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “WCMS Project Access relies on Fhases every single day to help our Health Access Coordinators and Community Health Workers deliver outstanding services to our clients and to communicate critical information across the team.“ July 9, 2020 MS Miriam S CEOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Fhases can sometimes be difficult to navigate with multiple screens.“ July 9, 2020 JG Jennifer G OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I think that customer service is most important with any product and this team is the best.“ October 28, 2021 JO Jessica O Access CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “I like the individual tab and demographics on top of page.“ August 24, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Joy S. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "The whole package - almost!" March 9, 2026 5.0 Excellent. The staff is responsive and open to our ideas. The platform is easy to learn and navigate. Pros Fhases offered our organization the functions we needed for tracking case management encounters, logging services rendered and having confidential counseling notes. Cons There is no telehealth video option in Fhases so our counseling has to use another platform for her program. Alternatives considered [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/) Reason for choosing FHASES Fhases offered confidential counseling notes. Switched from [ADP Next Gen HCM](https://www.capterra.com/p/10010953/ADP-Next-Gen-HCM/) Next-Gen was specifically medical records and needed a physician's NPI # to operate. Our organization pivoted from a medical clinic to a social service agency and Fhases offered much more for us. Review Source TH Tina H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Executive Director " October 6, 2025 5.0 FHASES development team and IT service updates have been impressive. They work hard to improve the flow, reporting, process, and support. Pros The personal care you receive from the IT team. The ease of use, and if you have any questions or concerns, the FHASES development team is quick to respond. With training, reports, or even the simplest questions, you feel they care about you, the staff, and the clients/patients your organization serves. Cons Report data collection is done; however, these concerns are being taken care of in collaboration with FHASES IT. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[OncoEMR](https://www.capterra.com/p/132046/OncoEMR/) Reason for choosing FHASES FHASES meets our needs and offers services that no other product could for the price. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) NextGen was not able to meet our organization's needs. Review Source JO Jessica O. Access Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Practical but not user friendly " August 24, 2020 4.0 I use this system everyday its simple but could use some upgrades. Pros I like the individual tab and demographics on top of page. Cons Patient search needs to be exact. Wont find patients with similar names or if they have multiple last names. Review Source AS Ando S. ADMIN Hospital & Health Care Used the software for: 2+ years ### "Smooth, Efficient, and User-Friendly" October 23, 2025 5.0 Smooth, efficient, and user-friendly. Great upgrade that simplifies workflows and improves organization. Pros FHASES is easy to use, organized, and tailored for ECM workflows, making documentation, task tracking, and care coordination much smoother and more efficient. Cons Honestly, there’s nothing I’ve found to dislike about FHASES so far. It has been a positive and seamless experience all around. Switched from [ED Optimization](https://www.capterra.com/p/10019963/Emergency-Department-Optimization/) PCC is not yet fully developed for the Case Management field and lacks several key features necessary to support comprehensive care coordination and documentation. Review Source NS Nicole S. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Upgrade to Fhases" February 14, 2023 5.0 Fhases helped us solve multiple issues. we were on a remote desktop platform that was cumbersome, outdated, and difficult to scale with our program. fhases came out of the box with upgraded features like tasking, messages, and an appointments calendar. all reporting in fhases can be customized and there is little downtime. as long as internet is up, the site will function. Pros the best part about fhases is the organization itself. lanie, heather, matthew, everyone at fhases is wonderful to work with and super helpful. we love the upgrades that come through, and we get notified of developing changes to the system and get to have input in changes on the site. that is pretty unheard of, especially in nonprofit where funds are limited and we usually have to just take what we can get. fhases makes our lives easier and gives us control over our data and processes. we were able to easily convert our SOPs from one system to the next and fhases even provided us with a customized and personalized workflow manual to make the transition easier. Cons the majority of the initial issues with fhases were due to the limited data we were able to pull from our original platform and migrate into fhases. all issues were rectified in a timely manner and we had access to support the entire process. training and experience solved the rest of our issues. no current complaints. Review Source RB Regina B. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Small Free Clinic Using FHASES" January 18, 2023 5.0 My experience with FHASES has been great and I can't talk enough about my positive interactions with staff. I have never experienced support like we have received from the FHASES staff. Questions are answered quickly and anything I need explained, is done so in its simplest form. Pros What I like most about FHASES is our transition from paper charts to EMR. With the data we collect and its management in FHASES, our reporting ability has really improvided. Cons I do not like that the two-part authentication involves administrators using their personal cell phones and not clinic email addresses. Review Source MS Miriam S. CEO Hospital & Health Care Used the software for: 2+ years ### "Son IS is the best IT vendor we have ever worked with" July 9, 2020 5.0 Pros WCMS Project Access relies on Fhases every single day to help our Health Access Coordinators and Community Health Workers deliver outstanding services to our clients and to communicate critical information across the team. We are able to track and follow up on medical referrals as well as referrals for social determinants of health. We are also able to track clinical outcome data. This software allows us to collect, store and report data for multiple grants. Custom reporting is available to fit the demands of specific funders. The software is updated on a regular basis to add in new features requested by customers. The customer service is phenomenal. Son IS staff are very responsive to our requests. They know our program well and come up with creative solutions to our IT needs. Cons Fhases can sometimes be difficult to navigate with multiple screens. Health Access Coordinators can get "locked out" of Fhases, which requires that another user stop what they are doing and unlock the system. These are very minor annoyances in the grand scheme of things. Review Source BG Becky G. COO Hospital & Health Care Used the software for: 1-2 years ### "Individualized attention to our needs" June 12, 2020 5.0 I absolutely love working with the staff at Fhases. They are so responsive and we have become friends over the last 1-2 years. Their product is what I've been looking for for many many years. Having done Case Management for 25 years, I've been thinking about the ideal product to meet the needs and I've finally found it! Pros Fhases fit our need beautifully and when we need accommodations they are quick to reply and meet our needs. The customer service is always quick to reply. As a provider of Case Management it's been difficult to find a vendor that understood our needs. The team at Fhases \[SENSITIVE CONTENT HIDDEN\] has healthcare experience and understands our needs and this gives me confidence that they understand what I'm saying. Cons I've been working with the team at Fhases to build out any functionality that I need. Fhases has been willing to accommodate anything I've needed that was missing. Reason for choosing FHASES I went with Fhases because of the great combination of excellent "small company" feel customer service and the functionality of the products. There are many reports to serve our needs and they have incorporated functionality to meet the need of ROI reporting. Review Source EL Erica L. Enrollment Manager & Referral Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Great product with exceptional performance." August 18, 2020 4.0 Overall our experience with Fhases has been wonderful. The staff is extremely helpful and always there to get what we need if I am unable to find it. The website is very user friendly and easy to navigate. Pros Fhases is a wonderful product that allows our staff to track all that we need for our population along with making the enrollment process a snap. Great interface and very easy to maneuver through all the needed functions. Cons One thing I would love to see changed it the ability to tab through the fields. Currently, the order is very sporadic and disjointed through each page. Having the ability to tab through the fields in order would be a excellent asset vs having to grab the mouse and click on the needed field. Another thing would be the ability to customize reports for the specific information that is needed vs having to piece them together or delete information that is not needed. Review Source NB Nick B. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Fhases is an incredible vendor for program and case management!" February 16, 2023 5.0 Pros First and foremost, the support is incredible. \[sensitive content hidden\] has always been incredibly patient and helpful anytime I've had questions or needed assistance. The product has made our lives significantly better - we're now able to spend more time focused on our clients. Cons I have no cons to say about Fhases, I've had an incredibly positive experience Review Source AS Amy S. MATCH Program Supervisor Hospital & Health Care Used the software for: 2+ years ### "MATCH-Fhases Review" August 19, 2020 5.0 Pros The variety of reporting options and data extraction is a tremendous assest to our program. Not only does it allow us to keep a pulse on the program, but provides expansive quantative data we are able to share with funders and stakeholders. The ability to cutomize the software to meet different needs and report on different metrics is another wonderful benefit of the software and one we take advantage of often. We are also impressed by the wonderful customer service and accessabilty of Fhases staff for assistance with technical issues. Cons The patient page vs the enrollment page. It would seen more simple if only one of these existed. Most options are duplicated on both pages, though most options are more user friendly the patient tab. We navigate through them both for various actions. Review Source JG Jennifer G. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great product and customer service" October 28, 2021 5.0 Pros This software was a great choice for my case management business. I like the flow between the clinical, case management and behavioral health. The FHASES team implemented assessments and processes into the system to meet the needs specific to my practice. I think that customer service is most important with any product and this team is the best. They respond right away and are able to implement changes or requests quickly . They are really great to work with! Cons I do not have any complaints regarding the use of the software at this time and when I do they are open to suggestions and provide a solution. Review Source SK SARA K. Clerical Lead-Continuity of Care Hospital & Health Care Used the software for: 2+ years ### "FHASES software review" August 14, 2020 4.0 Pros This software is very easy to navigate for inputting data. It makes accessing a particular client quick with simple identifiers. Cons The only feature that I would improve on would be the timeout period. Because I am inputting data throughout the day, with some time lapse in between clients, it would be nice to have a longer period before it times out and requires a new login. Review Source EA Elizabeth A. Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "SCAgWHP" August 19, 2020 5.0 The has been in business with FHASES for many years now and we can't complain about it. Everytime we have a question or concern \[SENSITIVE CONTENT HIDDEN\] will assist us as soon as possible. Pros Fhases is very easy to use and captures our UDS data that we have to report to HRSA each year. Cons At this moment there isn't any thing that I don't like about the system. Review Source EE Erin E. Community Health Worker Hospital & Health Care Used the software for: 6-12 months ### "Super user friendly" October 26, 2021 5.0 Pros I used Fhases for approximately one year to log patient case management. One of it's best features is how user friendly it is. You don't have to be a computer pro to use this software. It allows you to quickly get your work done without spending too much time trying to figure out it's functions. Cons I have no complaints with this software. The year that I used it I was very pleased and never had any issues with difficulty or "glitches." Id recommend this to anyone! Review Source AY Alma Y. Enrollment Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Fhase" August 14, 2020 5.0 We are able to help patients with referrals. Pros I like that it is easy to use. Always available. Customer service is amazing. Always responds questions and request. Cons Looks, other programs look "modern" but that does not affect in any way the work flows or how we serve our clients. Review Source DE Deedra E. Director Hospital & Health Care Used the software for: 2+ years ### "BHN review" August 24, 2020 5.0 Ability to use on a daily basic at multiple site with no down time. Pros The individualized assistance from customer service if you have a question. Ability to get items added to software. Ability to run needed reports! Cons Have had no issues with this product. We are purchasing again this year Review Source SC Stephanie C. Physician Liaison Health, Wellness and Fitness Used the software for: 2+ years ### "Oh Fhases " August 19, 2020 5.0 Overall, I enjoy using fhases for my day to day job. Pros I like the functionality of fhases. I also like that all departments can utilize fhases and work across different departments. Cons The systems seems a little outdated compared to newer options available on the market. Review Source KG Kelsi G. Clinical Support Health, Wellness and Fitness Used the software for: 1-2 years ### "User Friendly" August 19, 2020 5.0 Fhases has been amazing since the beginning. The staff has been incredible. Set up was smooth. Pros I like how user friendly it is. Plus, if I ever have issues, \[SENSITIVE CONTENT HIDDEN\] is so helpful! Cons There isn't anything I dislike. If there is a feature I want, it it almost always there. If it isn't there, once again, \[SENSITIVE CONTENT HIDDEN\] will make it happen for me. Review Source AT Ashley T. Administrative Specialist Hospital & Health Care Used the software for: 1-2 years ### "Go for it!" August 14, 2020 5.0 We couldn't be happier! This has changed how we do our work and has helped us be more efficient and up to date on new yearly uds changes. Pros This software has the ability to grow with your program and They are always prepared to help and very responsive when we have needed them. Cons There are a few things that aren't customizable specific to our program. Review Source MM Mildred M. Access Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Mildred Mendoza" August 14, 2020 5.0 Amazing! Pros This is a very useful software, it helps me enroll patients in our program,helps us keep track of referrals. Cons Yes, two. 1. Maybe I do not know how to find them, but there should be an easier way to find the practitioners in the system 2. It would be useful if we could find patients by phone number, too Review Source LS Leslie S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "FHASES" August 19, 2020 4.0 Pros The reports that are generated and that there is a provider user option. Cons Need a better manual as to the the types of reports available and how to generate those reports. Reason for choosing FHASES Used by other similar non profits. Review Source JM Jody M. CMA Health, Wellness and Fitness Used the software for: 1-2 years ### "Fhases software review" August 25, 2020 4.0 Pros I like the ability to use the tab functions to go from section to section Cons I do not like the search function. I wish you could use 2 identifiers. Review Source YM YAHAIRA M. RMA Hospital & Health Care Used the software for: Less than 6 months ### "GOOD PRODUCT" August 19, 2020 4.0 Pros IT A CLEAR FASTER LEARND PRODUCT, WISH IS GOOD FOR COMPANIES. Cons IT SLOW AND SOMETIME, CONECCTION IS POOR Review Source Similar Products Featured