# The Jewel Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Jewel Software the right Jewelry Store Management solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201863/The-Jewel-Software/reviews --- The Jewel Software 4.9 (46) [View alternatives](https://www.capterra.com/p/201863/The-Jewel-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of The Jewel Software Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews CC Cristian C Managing DirectorLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: Less than 6 months. “Reporting and analytics are great for sales/customers/product analysis that we use to empower certain items or reward good costumers.“ August 10, 2022 RM Richard M Jeweler and Enamel ExpertLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “The Jewel Software team is always available to support, and provide technical guidance.“ May 13, 2021 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Georges H. Owner Retail Used the software for: 1-2 years ### "The jewel store is the perfect tool" November 18, 2023 5.0 Perfect experience. Support is amazing and team is professional and knowledgeable Pros Ease of use, completeness of functionality integrated software and systems and hardware, easy accessibility Cons Nothing. It is a perfect tool i have not faced any issues or setbacks with it Reason for choosing The Jewel Software None are nearly as good or flexible as this tool Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Not nearly as good or flexible as this tool Review Source YA Youssef A. Managing Director Apparel & Fashion Used the software for: 2+ years ### "TheJewelSoftware has made a great shift in my daily processes." May 24, 2020 5.0 The Support is amazing; they are always up to date and installing new versions and new features. Pros We have been using this software for the last 7 years; i am more than satisfied The system has a very user friendly Interface; It organised my clients' and suppliers' accounts Most importantly is that increase my productivity for more than 30% Cons The last 7 years i have been using this software it never failed me. Reason for choosing The Jewel Software We have checked local and international alternative; TheJewelSoftware has a unique features that allows us to manage well our services and it contains a lot of analytical reports that helps me better track my clients Review Source SA Sami A. Owner of AADiam International Trade and Development Used the software for: 1-2 years ### "Easy going software " May 14, 2021 4.0 The experience is good but the updates are always essential in evey software Pros Software is well connected to the online rapnet of our business Cons It have to update the supplier status to be able to be client and supplier in the same sheet Reason for choosing The Jewel Software Freind reference Review Source TB Tony B. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "HIGHLY RECOMMEND THIS SOFTWARE." May 13, 2021 5.0 I consider The Jewel Software as the core of my business. Very sophisticated yet very easy to use. The software covers all the industry's details from gold mounting to loose diamond to production details....covering every aspect of the jewelry field, helping me organize and quicken all the processes of the work. I HIGHLY RECOMMEND THIS SOFTWARE, not to my competitors tho. Pros It helps me organize my work, easy to use yet very professional. The after-sale service is perfect and very quick. The software is very flexible, anything can be tuned and changed to suit your business. I don't remember any request I made that was not taken and worked upon immediately. A continuous update is always on the go; new and developed features are always installed and mainly all for free. I can write a long list of pros but I'll limit myself to the above. Cons Nothing to my mind now. The software covers evth i need and more. Review Source EA Elias A. Jeweler Design Used the software for: 1-2 years ### "A software to make your business run as ease" July 26, 2022 5.0 Customer service is always available at all times. Can be programmed to fit your exact needs. Pros I feel safe using this software knowing that nothing can go unnoticed. Easy to use. Helps running the business easier. Cons Nothing whatsoever so far. They are always up to date Reason for choosing The Jewel Software Very easy to use. And found it very convenient for my business. Review Source PB Paul B. Business owner Apparel & Fashion Used the software for: 2+ years ### "Jewel software" May 18, 2021 5.0 The software was a turning point in my work experience, it does cover every aspect i require and the most important, you feel as if its customized for jewelry business Pros Ease of use, user friendly, cover all section of my daily routine work, sales, purchasing, maintenance , special order The support team is always ready for help, and available 24/7. The software provider keeps on updating the system to improve preformance Cons up till now nothing major happened, and when it small things do happen the support is up to available Reason for choosing The Jewel Software The options of being able to customize it based on my requirements \[SENSITIVE CONTENT HIDDEN\], turned my idea’s into something i can use Review Source AA Antoine A. Branch Manager Fine Art Used the software for: 2+ years ### "SME admin using the Jewel software " June 21, 2021 5.0 Pros The Jewel software helped me managing my clients, by noting their preferences & history, over and above an easy billing system. Moreover the software helped me categorize my inventory, keeping track of the cost of the merchandise and updating it whenever prices surge. Statistics are another plus, very easy to obtain in order to facilitate decision making. Cons The merge between my old database and the new software should be closely managed, and categories very well planned, in order to insure a smooth transition and later on, an easy operation of the main commands Reason for choosing The Jewel Software Reference of a satisfied colleague, especially that the support is very proactive Review Source NI Nicolas I. Chairman Retail Used the software for: 1-2 years ### "Great Software" November 8, 2023 5.0 Pros Very easy and user friendly software with great support Cons Nothing really everything is great about it Review Source nH nour H. Sales Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "All-in-one interface for jewelers" May 16, 2021 5.0 The software is extremely versatile. It was built in a way that allows the company behind it to cater many of its features to your specific needs. Its a one stop shop, allowing the users (both managers and employees) to control and fulfill all their duties without the hassle of combining data from several applications. You can track your employees attendance, your sales, client database, inventory, production, cash flow and cash management, accounting... all the needs one might want to run a business. Pros Easy to use, versatile, fast support, combines all features one might look for in many different software. Cons Nothing at all, this interface has an excellent support team behind it ready to solve all issues you might find (if you will ever find any) Review Source MM Maria M. Jewelry Designer Design Used the software for: 6-12 months ### "Amazing experience!" November 8, 2023 5.0 Pros Very user friendly, easy to learn and the team is always available Cons Nothing till now, all working well and clear Review Source KL Kevin L. CEO Consumer Goods Used the software for: 6-12 months ### "Found exactly what we needed with The Jewel Software!" May 11, 2021 5.0 From the first day we spoke to TJS to the implementation of the software in our company, it's their customer service and their dedication that made it a success for our company. Pros The integration they did with the software and Shopify was the missing link we needed. Cons The colors they use for the design of the interface :) Review Source CC Cristian C. Managing Director Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Great Cost/Benefit" August 10, 2022 5.0 Pros Very intuitive software that boosts sales of our retail jewelry business. Reporting and analytics are great for sales/customers/product analysis that we use to empower certain items or reward good costumers. Great service. Cons So far, we are happy with the performance of this software. Review Source HH Hani H. GM Retail Used the software for: Less than 6 months ### "First Time User" November 12, 2023 5.0 Pros It has all the features you might think to manage properly your business Cons Nothing major. Whenever i have something to be customized, TJS were very reactive Review Source AG Ahmad G. Ceo Luxury Goods & Jewelry Used the software for: Less than 6 months ### "ease of use" May 11, 2021 5.0 Pros I can easily know how much do i have in stock Cons Nothing it’s all good , contain every thing i need Review Source Muhammed S. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Cheerful and Motivated" April 27, 2026 4.0 Very satisfying, it has what ever need to use. smooth in analyzing and briefing your sales, inventory and stock Pros İt covers all your needs and it's always updated with new tools to ensure better support and customer support never disappoint you there are beside you when ever you need help. Cons Too much icons and button i wish that we could customize the interface with the most needed tools and icons. Review Source AE Abdallah E. Jewellery store manager Apparel & Fashion Used the software for: 2+ years ### "It improved our efficiency by keeping inventory, client data, and daily operations organized in one place." April 27, 2026 5.0 Overall, the software has significantly improved our workflow by centralizing everything, from inventory tracking to client data and invoicing, making our operations more efficient and organized. Pros What I like most about the software is that it covers every aspect of our business in one place, from inventory and invoicing to customer data and bank tracking. It really simplifies our daily operations and helps us stay organized without needing multiple systems. Cons What I like least is that issuing an invoice can sometimes take longer than expected, even with a stable Wi-Fi connection. Improving the speed of this process, if possible would make the experience even smoother. Review Source KZ Karen Z. Partner Consumer Goods Used the software for: 2+ years ### "Jewel Software Experience " April 20, 2026 5.0 Pros Value for money is great as well as fast customer support. Also, it is quite specific to the jewelry industry which is hard to find. Cons Some entries are hard to edit/adjust. Also, some reports could be improved for internal use as well as customer use Alternatives considered [Dolphin CRM](https://www.capterra.com/p/2501/Dolphin/) Reason for choosing The Jewel Software It was very personalized to the jewelry industry Review Source iN ilij N. Jewelry Business Owner and Wholesaler Luxury Goods & Jewelry Used the software for: 2+ years ### "Excellent system " April 21, 2026 5.0 I have worked with both the old and the new versions, and I find them both quite impressive. The new version, however, offers even greater efficiency and functionality. Pros I like everything about this system. It contains a great deal of detail and is extremely helpful. It makes our work much easier and helps us manage stock, cash flow, and everything else efficiently. Cons nothing at all Review Source rC rabih C. owner manager Retail Used the software for: 2+ years ### "best support team" April 22, 2026 5.0 Pros their support team, they instantly solve your problems, and they do it remotely , not to forget they are always progressing and implementing new updates Cons nothing to hate about jewel software, because even you face a problem , they will solve it and in no time. Review Source AM Aleek M. Diamond jewelry shop Accounting Used the software for: 1-2 years ### "Simple practical and also saving time" April 21, 2026 5.0 I really liked how user-friendly the program is and of course the Team how quick they reply for any help... Managing inventory and organizing jewelry items has become much easier. Pros What I liked most about the program is how easy it is to manage .. which helped me save time and focus more on customers and improve business Cons The program is very helpful overall , but the confusing part , when changing the gold rate and checking them all back Review Source CH Cedra H. Jewelry sales consultant Retail Used the software for: 6-12 months ### "User experience review " April 28, 2026 4.0 The Jewel software is simple, efficient, and easy to use, but would benefit from additional features such as the return option to improve control and flexibility Pros Not complicated at all, it is user friendly Very easy to learn so everyone can become a proficient with a short time Cons The software lacks the return button each time you want to check something you have to enter the page all over again Review Source MA Marc A. Owner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Professional and easy to use jewelry software " April 27, 2026 5.0 Pros The software is very friendly to use and if you need anything there is always someone ready to assist Cons I didn’t have any significant complaints. A short learning curve is required at the beginning, but once familiar, the software works efficiently Review Source George O. Director Luxury Goods & Jewelry Used the software for: 1-2 years ### "Experiences with The Jewel Software" November 28, 2023 5.0 \[sensitive content hidden\] and his team are amazing to deal with. If I ever need help or something customised it is done within hours! I don't need to wait and especially when it is critical for us. It is personalised RELIABLE service and could not thank them enough! They go above and beyond for everything treating your business as their own! Pros It is flexible! It took me around one year to find a software to suit my business, especially because my jewellery business is so highly customised. I thought I may need to go down the avenue of having something custom made but \[sensitive content hidden\] was an enormous help. He customised everything to my need. To put it into perspective, I needed something that will be able to handle my gem department, internal repairs and manufacturing, remodels, custom orders, valuations/appraisals, outsourced repairs, materials balance, retail inventory and advise me of which products are where. I also needed it to act as a point of sale system and finally to be able to submit my figures for financial reporting. Furthermore, the client 360 degree CRM section is fantastic! I am able to know everything about my clients; even up to their finger sizes and don't need to rely on my memory! Cons There is not much for me to mention here Reason for choosing The Jewel Software The service and abilities of The Jewel Software far outreached any other product on the market! Review Source AC Ali C. Business development manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "Best Jewelry software and team" August 8, 2022 5.0 It was very very time effective , and cost effective ! It helped me to track the loss of gold in each operation in the production , and to audit all the phases and the departments easily in the company without gaining the needed experience! It’s tailored for jewelry businesses Pros The Dashboard , you’re one click away of whatever you’re looking for ! Cons Honestly, they’re always following up their business , and it’s always on update , so you don’t need to remind them. Alternatives considered [Compass](https://www.capterra.com/p/151919/Compass/) Reason for choosing The Jewel Software Excellent customer service , and the most important part , that they’re product expert , whenever you ask them about and features, you get immediate response and solution ! Switched from [Omega System](https://www.capterra.com/p/68589/Megasys-Finance-3-System/) The omega had very bad customer service , and it’s very old, moreover, it’s more to food and beverage. Review Source BB Bilal B. Owner Retail Used the software for: 2+ years ### "Amazing Software" November 9, 2023 5.0 Amazing experience woth amazing customer service Friendly and pro Pros Much recommended Easy and safe woth lots of professional commands which improves your business Cons Everything is perfect, i've been using it for more than two years and never faced any problem Review Source Similar Products Featured ## Related categories [Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.