--- title: "CommPeak Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CommPeak Cloud PBX Software - reviews, pricing plans, popular comparisons to other Hedge Fund products and more." source_url: "https://www.capterra.com/p/201924/CommPeak-PBX/" page_type: "product" language: "en" --- # CommPeak Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) CommPeak Cloud PBX ## What is CommPeak Cloud PBX? A cloud-based phone system providing business calling at scale for global and distributed teams, ideal for remote and hybrid teams. Opting for CloudPBX, one can connect virtual calling with a CRM and other business tools, for easy integration into existing workflows. The system adapts to any team structure, giving greater control over call quality, routing, and performance. \* Supports existing workflows with routing logic and configuration, keeping communication in step with operations. \* Offering CRM integration, dialing can be added directly into a CRM or other business systems that are used regularly. \* Ideal for Hybrid and remote teams, CloudPBx supports multiple locations via one system, flexible for varying team distribution setups. \* Stay in control of all aspects of operations. Make use of live monitoring and AI Call Analysis tools to stay on top of calling activities and track performance. ## What is CommPeak Cloud PBX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Hedge Fund](https://www.capterra.com/hedge-fund-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CommPeak Cloud PBX?[Manage this product listing](https://www.g2.com/products/foliosure-acuity-analytics/claim_requests/new?auto=true) ## CommPeak Cloud PBX Overview Updated September 2026 AI summary CommPeak Cloud PBX delivers cloud-based phone system capabilities for businesses of all sizes, supporting functions such as call routing, IVR, conferencing, and call recording. Designed for use as a Cloud PBX, call center, and sales engagement platform, it offers features like real-time analytics, customizable reports, SMS messaging, and video conferencing, accessible via web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommPeak Cloud PBX 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $75 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (294) Value For Money 0.0 (0) Value For Money 4.6 (274) Customer Service 0.0 (0) Customer Service 4.7 (287) ## CommPeak Cloud PBX alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## FAQs about CommPeak Cloud PBX Overview ### What company size and specific industries is CommPeak Cloud PBX built for? CommPeak Cloud PBX is designed for businesses of any size that need a PSTN replacement and want calling moved fully to the cloud. It is best suited to companies that expect growth and need flexibility in their phone system, regardless of industry. Features and Usability ### What are the key features of CommPeak Cloud PBX? CommPeak Cloud PBX offers call routing, IVR, automatic call distribution, ring groups, and queue management for inbound calling. It also includes call recording, call logging, call monitoring, real-time analytics, CRM integration, SIP trunking, virtual extensions, SMS messaging, and video conferencing for broader communication management. Integrations ### Which third-party tools and platforms does CommPeak Cloud PBX integrate with? CommPeak Cloud PBX integrates with more than 30 third-party tools and platforms across CRM and sales workflows, including HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Dynamics 365, Dynamics 365 Sales, Dynamics 365 Customer Service, EspoCRM, and Salesmate. Getting Started and Support ### What training and onboarding options does CommPeak Cloud PBX offer? CommPeak Cloud PBX provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and product questions, documentation offers written reference material for later review, and videos provide visual walkthroughs of features and basic workflows. Getting Started and Support ### What customer support options does CommPeak Cloud PBX offer? CommPeak Cloud PBX provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this data. ## Features AI summary Based on 181 Hedge Fund reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) CommPeak Cloud PBX supports all three of the features reviewers rate highest: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations more effectively, and identify incoming callers quickly, allowing teams to improve response times and handle customer communication with more consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls CommPeak Cloud PBX 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Sales Teams/Organizations: Caters to sales teams - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $75.00 Other,Per Month ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.