# CommPeak Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CommPeak Cloud PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/201924/CommPeak-PBX --- # CommPeak Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) CommPeak Cloud PBX ## What is CommPeak Cloud PBX? A cloud-based phone system providing business calling at scale for global and distributed teams, ideal for remote and hybrid teams. Opting for CloudPBX, one can connect virtual calling with a CRM and other business tools, for easy integration into existing workflows. The system adapts to any team structure, giving greater control over call quality, routing, and performance. \* Supports existing workflows with routing logic and configuration, keeping communication in step with operations. \* Offering CRM integration, dialing can be added directly into a CRM or other business systems that are used regularly. \* Ideal for Hybrid and remote teams, CloudPBx supports multiple locations via one system, flexible for varying team distribution setups. \* Stay in control of all aspects of operations. Make use of live monitoring and AI Call Analysis tools to stay on top of calling activities and track performance. ## What is CommPeak Cloud PBX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CommPeak Cloud PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.commpeak.com&name=CommPeak Cloud PBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommPeak Cloud PBX 0.0 VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $75 Other, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (965) Value For Money 0.0 (0) Value For Money 4.2 (788) Customer Service 0.0 (0) Customer Service 4.0 (760) ## CommPeak Cloud PBX alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about CommPeak Cloud PBX Overview ### What company size and specific industries is CommPeak Cloud PBX built for? CommPeak Cloud PBX is designed for businesses that need to replace PSTN service with cloud-based calling, especially small to mid-sized companies seeking room for growth and flexible communications. The vendor description does not name specific industries, so it appears suited to general business use rather than a particular sector. Features and Usability ### What are the key features of CommPeak Cloud PBX? CommPeak Cloud PBX offers call routing, IVR, ring groups, queue management, and automatic call distribution for inbound call handling. It also includes call recording, call logging, call monitoring, real-time reporting, CRM integration, SIP trunking, virtual extensions, voicemail, SMS messaging, and video conferencing. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does CommPeak Cloud PBX integrate with? CommPeak Cloud PBX integrates with over 30 third-party tools and platforms, including HubSpot CRM, Dynamics 365, Dynamics 365 Customer Service, Dynamics 365 Marketing, Dynamics 365 Sales, EspoCRM, ONYX CRM, and Optimove. It also connects with Airsoft, Altvia, Archer, Chamaileon, Impact Radius Marketing Intelligence, and Panda CRM. Getting Started and Support ### What training and onboarding options does CommPeak Cloud PBX offer? CommPeak Cloud PBX provides live online sessions, documentation, and videos to help teams get started. Live online training supports guided setup and questions in real time, documentation gives written reference for configuration and use, and videos offer self-paced walkthroughs of key features and steps. Getting Started and Support ### What customer support options does CommPeak Cloud PBX offer? CommPeak Cloud PBX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common issues cannot be characterized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls CommPeak Cloud PBX 48 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics For Cloud-based phone system that sends and receives calls via the internet. Caters to sales teams A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $75.00 Other,Per Month ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.