# CommPeak Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CommPeak Cloud PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more.

Source: https://www.capterra.com/p/201924/CommPeak-PBX

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# 

 CommPeak Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

CommPeak Cloud PBX

## What is CommPeak Cloud PBX?

A cloud-based phone system providing business calling at scale for global and distributed teams, ideal for remote and hybrid teams. Opting for CloudPBX, one can connect virtual calling with a CRM and other business tools, for easy integration into existing workflows. The system adapts to any team structure, giving greater control over call quality, routing, and performance. \* Supports existing workflows with routing logic and configuration, keeping communication in step with operations. \* Offering CRM integration, dialing can be added directly into a CRM or other business systems that are used regularly. \* Ideal for Hybrid and remote teams, CloudPBx supports multiple locations via one system, flexible for varying team distribution setups. \* Stay in control of all aspects of operations. Make use of live monitoring and AI Call Analysis tools to stay on top of calling activities and track performance.

## What is CommPeak Cloud PBX used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$75

Other, Per Month

Free trial  
available

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Do you work for CommPeak Cloud PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.commpeak.com&name=CommPeak Cloud PBX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CommPeak Cloud PBX

0.0

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$75

Other, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.0 (292)

Value For Money

0.0 (0)

Value For Money

4.2 (272)

Customer Service

0.0 (0)

Customer Service

4.0 (285)

## CommPeak Cloud PBX alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Starting price

$34.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

CommPeak Cloud PBX 48 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

For Cloud-based phone system that sends and receives calls via the internet.

Caters to sales teams

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Enables the connectivity to send and receive calls over the internet

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Create, design and manage workflows for repetitive tasks

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## Pricing

Free Trial

Basic

$75.00

Other,Per Month

## Integrations

[

Trello](https://www.capterra.com/p/211559/Trello/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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