# Appian Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Appian the right Route Planning solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201950/Appian2/reviews --- Appian 4.5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Appian Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Corporate Logistics Manager Building Materials Used the software for: 2+ years ### "Appian" July 22, 2020 5.0 Once set up it did all that was promised and more Pros Appian has been a very good tool for my company. Cons All good, nothing to complain about. As with all tools it took time to adjust. Review Source DM Daniel M. Routing and Logistics Textiles Used the software for: 2+ years ### "Review " July 9, 2020 4.0 the program has been very helpful and highlighting where our delivery inefficiencies are and providing us the tools to mitigate them. Provides a great visual representation of customer layout across the map which also highlights potential areas to focus sales on. Pros That they were able to adapt it to you business model. what we do is not your traditional delivery cycle and they were able to adapt the program to make it work for us. it has been very helpful since. for the most part it is easy to use. Cons there are little features i would like to see added to the software which would make it faster and easier and i have been told it is being worked on so this is good. i look forward to getting them installed. Review Source ME Melissa E. Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "Direct Route / Resource Pro" July 13, 2020 4.0 Pros It's great for dedicated fleets or private fleets. Cons Some of the inconsistencies between what we were told it does vs. what it actually does. Reason for choosing Appian Appian was the only company that offered a tool that could do fleet resource scheduling for an entire week at a time. Review Source SF Stuart F. Distribution Manager Food & Beverages Used the software for: 2+ years ### "Appian For Medosweet Farms" July 24, 2020 5.0 Pros The product is simple to use and shows immediate results and impact of the choices made while routing. The interface can be customized to best fit your configuration. Drivers love the DR Track website. Cons There are some aspects that feel a little bit clunky and requires too many key strokes, but the product as a whole seems to have very little issues so far. Review Source CJ Calvin J. Director of Fleet Saftey and Technology Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for easing dispatch scheduling" August 3, 2020 5.0 Pros I love the ability to foresee driver hours in advance. that give me the flexibility to even the loads among drivers. Cons I feel Resource Pro could be more user friendly. it is currently a ton of steps to learn to use it properly. Review Source MB Michael B. Senior Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Direct Route" July 9, 2020 4.0 As a Direct Route user we have been able to optimize our routes and do advanced route modeling. Very good product. Pros Very powerful routing solution, works for our day-to-day needs Cons The software takes awhile to learn how to use, but is not too complex Review Source JY Joyce Y. Senior FP&A Logistics and Supply Chain Used the software for: 2+ years ### "Efficient Routing Tool" July 13, 2020 5.0 My overall experience has been good, our customers also appreciate the output the product provides and we use it regularly in the business. Pros We had a helpful team with onsite training for successful integration and resource pro is very useful to incorporate into sales presentations. Good for internal operational routing as well as customer facing. Cons The user interface can be a bit more clear in terms of what function each setting does, it is not as obvious for infrequent users. Review Source RR Robin R. Recruiter Information Technology and Services Used the software for: 1-2 years ### "Great product and partner" February 16, 2018 5.0 Pros Product functionality great product highly recommended. It also has the ability to pull in external data to create views. Cons User interface for charting and other functions can be better. Also, there is lack of technical documentation of engines. Review Source GG Gary G. Director of Business Solutions Transportation/Trucking/Railroad Used the software for: 2+ years ### "Appian Training Review" July 27, 2020 4.0 Pros The ability to create and use multiple data sets for comparison of routes in real-time. Cons Resource Pro is an additional Add-On not included with the package. Review Source ST Sanjeev T. Recruiter Information Technology and Services Used the software for: 6-12 months ### "Repeatable Business Automation Using Appian" December 20, 2017 5.0 Pros It has an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it. Cons Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge. Review Source TK Tharsanan K. Computer Science engineering Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Best App Development Software that is easy to learn" March 28, 2018 4.0 Pros It give us a great platform to build more interactive software. It support very fast development by giving a very supportive UI. For the beginners it is very easy to learn and develop very complex applications. Cons One of the problem i faced is, limited other platform support. its time consuming a bit. should reduce product release frequency. Review Source NM Nan M. Sr. Supply Chain Analyst Logistics and Supply Chain Used the software for: Less than 6 months ### "An overall necessary tool for route optimization" December 8, 2016 4.0 Our company transferred from Paragon to this tool about 2 years ago and it is a nice tool to have. We use this a lot primarily in route optimization solutions design. Pros A lot more functionalities than other routing tools Can deal with complex solutions, including layover routes Cons Expensive Hosted remotely on TMW server, so very slow in motion and frequently crashes Not user friendly at all.. and a lot of the settings are very confusing or not working properly when complexity level elevates Review Source RS Rahul S. Engineer Information Technology and Services Used the software for: I used a free trial ### "Code Less and Deploy in second" October 12, 2017 5.0 Pros Ease of integration to legacy data and systems, with no additional coding required for different UI experiences. The modern Tempo UI is clean and responsiveness is built in. You build the UIs once and they render perfectly on virtually any platform. Speed of development and power of the tool to integrate with other platforms. Cons No cons while exploring website but the monotone colors users are used to more pop. Make it more smooth so it is easy to handle. 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