--- title: "Divi Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Divi the right Website Builder solution for you? Explore 1159 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/201958/Divi/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Divi 4.8 (1159) [View alternatives](https://www.capterra.com/p/201958/Divi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Divi Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Kat H Digital Project ManagerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Divi lets me get things how I want them to look (including optimizing for responsiveness across different device sizes), and all without having to install a bunch of plugins or add custom code.“ May 4, 2026 KS Kevin S VP of TechnologyMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “We tried using clearer prompts and even used ChatGPT and Claude to help refine instructions, but Divi AI still did not perform well for our needs. After we canceled renewal and asked Elegant Themes for a refund, account credit, or other reasonable remedy, they refused because the request was outside their 30-day refund policy and said they do not offer prorated refunds.“ August 31, 2026 NS Nils S WebdesignerDesign, Self-employedUsed the software for: More than 2 years. “Professional Results in Minutes: Between the massive library of pre-made layouts and the intuitive global styles, you can go from a blank page to a high-end corporate site in a fraction of the time it used to take.“ February 25, 2026 Greg K PsychologistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “Had already taught myself by then on my own time and suffering. When I couldn't afford to spend more time on this system and asked for a refund, I was 5 weeks in to the subscription and they flat out refused to refund anything because it was beyond 30 days. “ July 18, 2026 JG Joy G Owner and Graphic DesignerDesign, Self-employedUsed the software for: More than 2 years. “I like that Divi allows me to create and design websites via drag-and-drop interface which does not involve code writing.“ April 28, 2025 Greg K PsychologistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I'll glady add a revision to this review if they can prove me wrong about their greed and refund my subscription. “ July 18, 2026 JG Joy G Owner and Graphic DesignerDesign, Self-employedUsed the software for: More than 2 years. “The availability of premade layouts and templates in Divi speeds up website creation process.“ April 28, 2025 Vincenzo Bernardino R FreelanceMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “At the beginning everything was straight forward eventually I found myself struggling with some customization issues and also with some common bugs on the simplest things (video embedded from YouTube didn't play) And support never gave a clear answer on something so basic.“ December 12, 2024 ## Showing most helpful reviews Showing 1-25 of 1159 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer VP of Technology Used the software for: 1-3 years ### "Divi is useful, but Divi AI was not worth it for us" September 7, 2026 1.0 Overall, we still like Divi itself, but we would not recommend purchasing Divi AI unless you test it thoroughly within the refund period. In our experience, Divi AI did not work as advertised for our use case, and once the 30-day refund window had passed, Elegant Themes would not offer a refund, credit, or prorated resolution. Pros We do like Divi itself. The core Divi product has been useful for website work, and this review is not meant as a criticism of the main Divi builder/theme overall. Cons Our issue is specifically with Divi AI. We purchased Divi AI for $99 on July 9, 2026 and found that it repeatedly failed to follow prompts or instructions and did not produce usable results for our website work. We tried using clearer prompts and even used ChatGPT and Claude to help refine instructions, but Divi AI still did not perform well for our needs. After we canceled renewal and asked Elegant Themes for a refund, account credit, or other reasonable remedy, they refused because the request was outside their 30-day refund policy and said they do not offer prorated refunds. Review Source R Reviewer Director Used the software for: 1-3 years ### "Divi 5.0 review: customer experience" August 17, 2026 5.0 Incredible really...I learnt how to build the site intuitively and easily, without needing to read many articles or conduct much research at all. And their customer support is quite simply outstanding. Pros Exceptional value for money. The best investment I've ever made in a product for my business. Their editor is intuitive and easy to learn, and their customer support is absolutely outstanding. Their team help you promptly, and address complex technical challenges with ease. Cons There aren't really any cons...just a few areas where they could make some minor improvements in order to streamline the interface...but they're already working constantly to improve it. I've installed two updates since I began the site. So, there aren't really any issues. Review Source Greg K. Psychologist Used the software for: Less than 1 year ### "For website developers only" July 24, 2026 1.0 Pretty negative overall. Even when I requested the VIP customer service to try and sort out the myriad of problems with this system, it kept putting me with thier chat bot that would give incorrect info. I'm paying for a person, why do you keep defauling to a stupid chat bot? Greed! Pros If you are a website developer or have 150hours to burn learning this system it looks like there is very little you couldn't do with this new system Cons If you are looking to build a website for yourself and have minimum 150 hours to read and view tutorials to understand the new Divi 5 system, then you might be happy once this product is actually out of public beta (they announced twice that it was in the 5 weeks I tried it out without them ever stating clearly in the begining it was beta. Dishonest!). I built and manage my own website through another drag and drop system that, while not as infinitely adjustable as Divi, is actually possible to understand and start building quickly. Spent over 100 hours to get a fundamental grasp on this uber complex building system and the overal confusing ecosystem of Elegant themes and started to understand but still unable to create the website I needed. They finally started relasing more instruction for the new Divi 5 system nearly a month into my experience instead of just the old info on thier Divi 4 system. Had already taught myself by then on my own time and suffering. When I couldn't afford to spend more time on this system and asked for a refund, I was 5 weeks in to the subscription and they flat out refused to refund anything because it was beyond 30 days. This despite selling me a public beta system without clearly indicating this, and not providing the needed documentation and tutorials for someone new like me to grasp how to use this incredibly complex system (everything effects most everything in their design). I'm sure if you use Divi already, once they are actually out of beta with all the glitches then you will be pleased, but for the rest of us I would steer far away from a system that is FAR beyond the average user from a company that really only seems to care about keeping your money with no accountability for their product. I'll glady add a revision to this review if they can prove me wrong about their greed and refund my subscription. Now waiting.... Review Source VR Verified Reviewer Digital Project Manager Used the software for: 3-5 years ### "There's a Reason It's a Top Wordpress Theme/Builder" May 8, 2026 5.0 Divi offers a convenient all-in-one solution and great customer support. They are my go-to for building a custom look without the custom code. Pros I've used them for many years, especially with content-rich sites where templating and information architecture are crucial. Divi lets me get things how I want them to look (including optimizing for responsiveness across different device sizes), and all without having to install a bunch of plugins or add custom code. Cons I'm more familiar with Divi 4; Divi 5 is taking some getting used to. But that's where support has been really helpful Review Source R Reviewer CEO Used the software for: 1-3 years ### "Great Divi customer support" April 22, 2026 5.0 Pros Great Divi customer support! They solved my footer issue quickly. Efficient and helpful assistance!! Cons Reliable and consistent. No issues to report because the service works very well. Highly recommend.. Review Source R Reviewer Agency director Used the software for: 3-5 years ### "Very good, but could do even better." April 8, 2026 5.0 Pros The simplicity and the premium support. Divi is a verry good tool for web workers. Simple and accesible Cons SEO optimization, and especially page load speed, is difficult to achieve despite caching plugins or other minification tools. It's challenging to obtain good scores on the Largest Contentful Paint Index. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Business Owner" March 19, 2026 5.0 Been using Divi for 4 years. I come from a graphic design background. Divi has allowed me to develop sites for my clients in-house. Pros The evolution from Divi4 to Divi5 is a considerable change but has been well-conceived. It has added a lot of nice capabilities. I have enjoyed the regular notifications and videos on the different capabilities. Cons There appears to be more upfront prep (set up) work needed before starting a website. Some of this seems like it could be overlapping requirements... but it could be my limited experience with Divi5. Review Source R Reviewer Webdesigner Used the software for: 3-5 years ### "Divi 5 is a Total Game-Changer for Speed and Simplicity" March 10, 2026 5.0 Whether you are a seasoned developer looking to speed up your workflow or a complete beginner wanting a site that doesn't look "DIY," Divi 5 hits the sweet spot. It balances power and simplicity better than any other builder on the market. Pros Insane Performance: The transition to a new core means the interface is lightning-fast. No more "loading lag"—the builder responds instantly to every click and drag. Their customer support is impressively fast and genuinely helpful. If you ever hit a snag, you aren't left digging through forums—their team is there to get you back on track immediately. Professional Results in Minutes: Between the massive library of pre-made layouts and the intuitive global styles, you can go from a blank page to a high-end corporate site in a fraction of the time it used to take. Cons After a very short adjustment period, you’ll find yourself navigating the interface like a pro and launching pages in record time. Review Source Timothy C. Creative Director Used the software for: 3-5 years ### "Divi VIP Support is fast, precise, and reliable!" February 26, 2026 5.0 Overall, Divi has been a strong platform for building and managing WordPress sites. It lets me move fast, keep designs consistent, and adjust layouts without rework. When I do hit an issue, VIP Support has been top notch, which turns problems into quick fixes instead of long delays. Pros I use Divi for WordPress sites where I need speed, flexibility, and full control over layout. The visual builder is easy to work with and really speeds things up. The biggest standout is VIP Support. The support team responds fast, reads the details, and stays on the issue until it is actually resolved. They do not waste your time with generic replies. When something is urgent, they treat it like it matters. That alone makes Divi a strong long-term choice for client work. Cons Some updates can introduce small quirks, especially when you have custom CSS or third party plugins in the mix. It is rarely a deal breaker, but I always test changes before pushing to production. Review Source R Reviewer Marketing SEO Used the software for: 3-5 years ### "GREAT CUSTOMER SUPPORT" February 24, 2026 5.0 I've used Divi on two of our family business websites so far and can only describe the experience as positive. Pros Divi is easy to use for a beginner like myself. If I don't know something I can usually get the answer from their FB group or through YouTube. I'm really impressed with their customer support! I had a problem on a couple of my recently built pages which I just couldn't figure out. The support team had access to my website remotely and swiftly fixed the problem which was accidently created by me in the code. I would never have found this without their help. I highly recommend Divi! Cons There's nothing I've come across that I don't like about Divi. There's so many tutorials available through their YouTube channel and many others to make website building with them an easy process Review Source R Reviewer Owner Used the software for: 3-5 years ### "Love Divi - Great design and great support." June 19, 2025 5.0 I find Divi very intuitive and you can design lovely sights with it. Also, the few times I got stuck the support was excellent. Pros Great theme also in general for design. Furthermore, Fantastic support such as with \[sensitive content hidden\] and colleagues. Cons I am very happy with it so I can't write something I don't like as the price I am happy with, the support is great, and the features are great. Review Source DS Davey S. Digital Marketer Used the software for: 3-5 years ### "Amazing product" December 5, 2025 5.0 It's been a great journey so far. I've bought a lifetime license years ago and since then I've used it to build website for a lot of clients. Pros With Divi 5, Elegant Themes is back in the game. After some slow years Divi 5 is adding new features, increased speed and even better to bring ideas to life. In addition, the level of support is fantastic. Problems from small to big are solved within a day through the chat with real humans (specifically heroes \[sensitive content hidden\]). Cons Modules could be expanded on a bit, so less CSS is needed. It feels some modules are missing settings. Review Source R Reviewer Director Creativo Used the software for: 3-5 years ### "Thanks for your great support" October 31, 2025 5.0 I’ve used Divi to build websites for years. It’s simple, it has far fewer bugs, and it doesn't suffer from the security vulnerabilities that plague Elementor. Pros Divi is a great web builder—a truly fantastic one—but their customer support is what truly sets them apart. They are the only ones who actually take the time to log into your website and find solutions for you. Cons Seriously, I love Divi. I’ve been using it for years, and every version is better than the last. I've recently been working with version 5 (first the alpha and now the beta) and I couldn't be happier. A lot of people joining the web design team come from Elementor, and once they work with Divi, they never want to touch Elementor again. Review Source R Reviewer Web Designer Used the software for: Less than 1 year ### "Divi is the ONLY way to go!" October 31, 2025 5.0 All experiences with Divi have been incredibly positive. I wish everything was this easy. From the learning curve to the creative possibilities to their unparalled support, I can honestly say I'm very happy. Pros Ease of use, unlimited creativity, amazing support. From the very first time of using and learning Divi, it's been absolutely fun to create on this platform. Cons No cons so far. There really hasn't been anything I've encountered so far that I would say I had a negative reaction to. Review Source R Reviewer Owner. Used the software for: Less than 1 year ### "Great product, with great support." August 5, 2025 5.0 Great! Coming from Elementor, you can see that there are companies that do care about customer service. Pros I used Elementor in the past, was happy with it. But their support wasnt good, mainly telling you that you have to purcahse plugins. DIVI support is from a different world. Great support, to the point, and a great willingness to make a better website. Cons Since I have to answer, maybe it's the additional plugins that are relatively expensive. But with their support, luckily not needed. Review Source R Reviewer gérant Used the software for: 1-3 years ### "GREAT SUPPORT 24/24" May 21, 2025 5.0 VIP SUPPORT 5 times per week, great grat support, special mention for \[sensitive content hidden\] is so so efficent and fast like a muscle car !!!! thanks a lot to him. Pros The easiest way to build a BEAUTIFUL DESIGN website with no code. The support team is so polite and efficient. Cons the visual sometimes is not the perfect realistic view. The difference of adaptation between computer and mobile, must be more clear and responsive cause i think it's always 2 jobs to do ! Review Source R Reviewer Employee of the month Used the software for: Less than 1 year ### "Great construction kit with unbelievable support" July 2, 2025 5.0 Pros The support is absolutely great. Even when there's a problem that's been caused by a bought plugin. You can do very much with the on board tools and create a nice looking website. Cons For special design purposes there is often custom code necessary. But it's provides by the support team. They even send videos with guidance on how to change your custom DiVi builder blocks. We are looking forward to use DiVi5 in the near future. Review Source Vikas V. Software Consultant Used the software for: 3-5 years ### "A well organized visual builder to cut down on valuable time while building websites" February 28, 2025 5.0 Divi has never disappointed me! It works and cuts down my time to build websites with premade templates and community layouts etc. They also have a market place where they sell themes, plugins and layouts etc. I purchased a lifetime license and it has been serving me well over the years. Pros I was so smitten by Divi's marketing campaign when they launched initially. The campaign was simple but the energy and what they were presenting was so cool at that time. It is simple to use, optimizes SEO, Wireframe view and visual editor is well organised, the out of the box templates are great starting point and the new AI feature that is recently added does a okay job but it is getting better I must say! Cons While they do their best, Divi adds more load to the websites with libraries, extensions and modules etc. The recent one has cut down on a lot of unnecessary stuff, but it still adds a lot of things that might not be necessary. Review Source R Reviewer Holistic Health Coach - Online Entrepreneur Used the software for: 3-5 years ### "Worth its weight in gold!" March 17, 2025 5.0 I've been using this on multiple website for YEARS. Absolute love it. Will never use another theme. The LIVE CHAT support is worth it's weight in gold! Have learnt so much about making websites as an amateur since using this theme. Pros The LIVE CHAT function is absolutely amazing. It's helped me out in so many ways Cons Nothing at all. I really can't think of anything. Review Source R Reviewer Web Developer Used the software for: 3-5 years ### "Divi definitely delivers" June 22, 2023 4.0 My business focuses on making websites that my clients can access and make their own changes in. I want to empower them to whatever degree they want to learn. Divi has been the best tool for this out of any other page builders I've tried.My clients used to just be frustrated when I tried to teach them how to do small changes in other environments. And certainly, most clients aren't up to doing EVERYTHING in Divi. But they really love being able to make some changes themselves without having to rely on me for each little thing. Pros Overall, I really dig the Divi theme and page builder. It has nearly every feature you can imagine. It's also pretty intuitive, especially compared to other builders I've used.If you need to do something that's not built in, every module has a custom CSS area. Divi's parent company, Elegant Themes, offers loads of tutorials as well. And if you still can't make it work, the Divi support team is really helpful and can nearly always help you find a way to achieve what you are trying to do. Seriously, their support is one of the best I've encountered in the I/T industry.There are also lots of loyal Divi users out there. So if you can't find the documentation you're looking for on the Divi site, there are a ton of resources out there created by Divi users and experts. Cons As with any software, there are a few things that present problems.When adding CSS in the main Custom CSS area, the page won't always stay focused where I am typing and jumps to a higher place in the CSS code.Elegant Themes makes a theme called Extra, which includes the Divi Builder. Extra is specifically geared toward online magazines, newspapers, and the like. But, they aren't well integrated. You can use Extra's Category Builder (which is how you make the pages that showcase your articles) or you can use the Divi builder. It's tough to use them together. Review Source RM Reed M. Web Developer and SEO Strategist Used the software for: 3-5 years ### "Fantastic Theme, you wont be disappointed " October 4, 2021 5.0 I decided to find another place to 5 star this excellent company. You can tell the team here has a true passion for making designers and developers alike a lot easier in this very complex world/industry. From their support staff to the nuts and bolts, this theme has real power. Pros I have been using this product for over 4 years and I must say.. it has been a minute since i have been disappointed with a feature release. As in I cant recall when I was sad about it. Excellent support, feature rich, and cuts down the average website build from months to weeks... sometimes days (depending on how basic requirements are needed) Cons It used to be clunky and slow, but with the proper understanding of image sizing and extra TLC i really have nothing bad to say Review Source R Reviewer Founder Used the software for: 3-5 years ### "Best website builder and superb Support" June 10, 2022 5.0 I started building websites in 2020. At first, I tried custom themes, but they were very expensive (you need to hire a developer, and you depend on him for the whole project). Then, I used 2 other famous builders to try different options. I've migrated all these websites to Divi or I'm in the process of migrating them to Divi. I have large multinational websites built with Divi, and large e-commerce stores too. For more complex websites you'll need to buy some extras from the Marketplace (which is great, and it really has everything you need for big projects) or to hire a developer, but the underlying technology under everything is Divi for sure. For personal blogs, travel blogs, or small e-commerce websites, the basic subscription is more than enough. And the Support team, what can I say? They are amazing. I have only words of appreciation for them. This review is just a way to recognize their help and effort. Pros I love the ability to save a page, section, or layout, export it and use it all over the website, or export it to other websites and save A LOT of time. The builder is extremely intuitive, and there are a lot of online videos that help you in every situation. I just can't be more thankful to Divi, they are the core of my business. Cons Mega menus are very difficult to achieve in Divi. Review Source R Reviewer Webmaster Used the software for: 3-5 years ### " very satisfied" May 22, 2025 5.0 Pros Quick and efficient help, as usual :) Support answers are very fast ! I am always very satisfied with Divi support and the quality of the responses provided. Review Source Robert B. Owner Used the software for: 3-5 years ### "When you use the best, you get the best" April 17, 2025 5.0 Been using for 15 years, the best and only keeps getting better, if you've ever built a website, you need to know Divi Pros Comprehensive tools and support and features with the best development team around Cons Continuous improvement leaves absolutely nothing to request or add to the development process Review Source R Reviewer Webdesinger Used the software for: 1-3 years ### "Best Theme ever!" February 18, 2025 5.0 I work with divi theme over 8 years and like the great development which is behind elegantthemes and always have a great experience with divi. Pros Great Theme and you can do everything with it! It's also great to use the visual builder and use one of the hundreds premade layouts! Cons I prefer the visual builder, the premade layouts and the bibliothek. Also the great function of global elements and that everything works together. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.