# Page 2 | Certn Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Certn the right Background Check solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/202028/Certn/reviews

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Certn

4.6 (81)

[View alternatives](https://www.capterra.com/p/202028/Certn/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Certn

## Showing most helpful reviews

Showing 26-50 of 81 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kemal S.  
C  
Online Media  
Used the software for: Less than 6 months

### "Quebec Resiidence this does not work"

February 7, 2026

1.0

This doesn’t work for Quebec residents. And after finding out it doesn’t work, they reply this message there, I hope this message finds you in great spirits. Thank you for reaching out to us. We fully understand your frustration. However, it is always advisable to verify with the organization you are checking with whether they accept third-party background checks. We sincerely apologize for any inconvenience this may have caused. Instead of adding this crucial information on their website you fall down this rabbit hole and find out after paying for the service.

Pros

Nothing, maybe how they replied to my concern. Instead of resolving it differently they just wiped it away. So I guess this was the best $70 review I have spent

Cons

Lack transparency… it should say that in general on there entire website. Maybe other provinces might face the same issue. Lost 70$ for a criminal background check that doesn’t work in Quebec

Review Source

CC

Carol C.  
OP Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Terribe Customer suppport & technical Service"

June 17, 2025

1.0

Terrible service, no one answers, there is always bugs in the system and they dont resolve untill days after. Its a terrible expensive experience with no customer service and its frustrating. I canceleld it

Pros

It seemed very practical and good at the begining having every candidate handy with the results and in a list with sections

Cons

Too many bugs in the system, they take too long to answer a support question or FUP in anything, no one really knows what to do in a situation. Terrible!

Alternatives considered

[Checkr](https://www.capterra.com/p/177814/Checkr/)

Reason for choosing Certn

this does not apply. even your survey is terrible and dfoes not make sense with the questions. My answer was none but you cant!

Switched from

[Checkr](https://www.capterra.com/p/177814/Checkr/)

I did not want to but certn gave me no choice

Review Source

BD

Bruce D.  
Talent Acquisition Manager  
Building Materials  
Used the software for: 6-12 months

### "Value is certain with Certn"

July 12, 2021

5.0

As of last fall 2020 we competely switched over to Certn after our organization was using another major service provider for years. Really liked the easy of access of the tool and how quickly results were been provided to us (within 15 minutes in many cases). What's even more amusing is that many months after going 100% with Certn, our Owner emailed my boss and myself an article highlighting Certn's growth and funding announcement. Our Owner is very keen for us to using industry leading services and technologies to support our business. When I advised we had already incorporated Certn fully into our recruitment procedures, definitely made my boss look good that we had the best in the business already integrated. And there have been no regrets. I would highly recommend Certn for your processes if you are looking for a super quick, effective service.

Pros

I like that it was easy to access online, offered a branded self-serve portal, costing was very competitive, speed of service is outstanding, and super easy to integrate with our ATS (API code readily available). Finally, the folks at Certn were super easy to deal with - support was in the country not in India.

Cons

I would like to see more on options on Credit reporting built in.

Alternatives considered

[Checkr](https://www.capterra.com/p/177814/Checkr/)[Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/)

Reason for choosing Certn

Although we also use Checkr in our US operations, we will be moving those requirements over to Certn this year. Sterling's service was brutally slow as well as expensive. While Checkr has been good, consolidating all our requirements under one service is more cost effective.

Review Source

DA

Derrick A.  
Co-founder  
Computer Software  
Used the software for: Less than 6 months

### "Increase price without notice "

May 5, 2020

5.0

It is good because I like the fact that they don’t take my money I prepaid if I don’t use their service for a while . Onfindo and \[SENSITIVE CONTENT HIDDEN\] take your money if you don’t use your prepayment . So in a long term certn is good if you loaded a lot of prepayment to use as needed

Pros

Easy to send a resend user request to verify and the simplicity of soft check . Prepayment of my funds don’t get taken like Jumio and Onfido

Cons

Not mobile friendly on mobile app, verifying email can be added multiple time without validation that the email has already been verified. You loose money doing double verification if you don’t track on your own

Alternatives considered

[Jumio](https://www.capterra.com/p/176541/Jumio/)

Reason for choosing Certn

They do the same as Onfido . You loose your money after 1 year

Switched from

[Entrust IDV](https://www.capterra.com/p/200047/Onfido/)

Their terms and conditions were not favorable to start up . Thé collect $10,000 from you and if in one year you used only $2,000 they take the rest of the money .

Review Source

TE

Tara E.  
Office/HR Coordinator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Fast & Efficient Without Compromising Quality"

May 19, 2020

5.0

When I was hired with TVH, they required everyone to physically go into a police station, wait in line, and then the turn around time is typically anywhere from 3 hours to 3 weeks time to receive a copy of an individual CRC for employment. I had used Crtn previously at another workplace to provide my CRC, and went to corporate HR to discuss whether we could do this instead and have it funded by our company as I was slightly off put by making an employee pay for their own prior to even being employed here. I proposed it to my partner at our North American head office in the U.S. - and the people who helped us still randomly check on us to ensure that we are not encountering difficulties.

Pros

Results are quick. When you have applicants who must provide a CRC for employment purposes, the last thing that you want to have as a recruiter is a long complicated process. It is both quick on the employer side and candidate side. It is user friendly from both sides as well. There is access 24/7; no time constraints.

Cons

There really isn't anything that I would say is missing.

Review Source

BA

Ben A.  
Business Analyst  
Retail  
Used the software for: 6-12 months

### "Revolutionized our background check workflow"

May 5, 2020

5.0

Relatively easy implementation into our workflow through their API. We were able to eliminate almost all human involvement in our background check process and speed up turnaround times compared to our previous vendor where everything was done manually.

Pros

Fully automated process if you set up your workflow properly.

Cons

Their API documentation was a little lacking, although they've made some improvements and emails are quickly answered.

Review Source

JW

Jodelene W.  
Director of Operations  
Real Estate  
Used the software for: 2+ years

### "Best background check service on the market"

June 5, 2021

5.0

A great service to offer our customers (Landlords and Property Management companies) as well as an ID verification system that we use internally to mitigate fraudulent accounts.

Pros

Canadian company that has excellent customer service. Easy to implement software solution and our customers love the instant reports that helps them with their tenant selection process.

Cons

No complaints! Other competitors are more costly and use less technology with their service.

Review Source

SG

Samara G.  
Recruitment Manager  
Financial Services  
Used the software for: 1-2 years

### "Great service"

May 8, 2020

5.0

Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience

Pros

Certn has been easy to use, competitive with their pricing, and has a very quick turn around!

Cons

I can't think of anything in particular that's not working well! We have had a few issues with the integration in our ATS but as soon as we've reached out to Certn, they've fixed it quickly.

Switched from

[Checkr](https://www.capterra.com/p/177814/Checkr/)

Cost & customer service experience with Checkr. As a Canadian client, we had a lot of issues with them, and it took ages to get any assistance. They were also increasing their price and turnaround for checks took days, versus with Certn it takes a few hours at most!

Review Source

DW

Dina W.  
Bilingual Recruiter  
Retail  
Used the software for: 1-2 years

### "Certn Review"

May 12, 2020

4.0

My experience has been awesome from quick response to any queries or expansion on data

Pros

What I like most about this software is it is extremely easy and quick to use. The response is quick unless there is an issue with the person I am looking into.

Cons

Sometimes it is not clear at what stage the applicant is at Did they submit?

Switched from

[Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/)

It was very slow, awful service and we did nto receive bang for our buck

Review Source

RQ

Rachel Q.  
Manager  
Financial Services  
Used the software for: Less than 6 months

### "Easy to use, cost effective check for on-boarding employees"

May 5, 2020

5.0

Cost saving and convenient service. We source it initially for creditor background check, now we use it for our own HR on-boarding check.

Pros

The user interface is easy to use and aesthetically pleasing. The checks come through pretty fast (most case the checks came back in 2hrs after initial request) and email notifications get sent when a check is completed. Their check covers a variety of database and sanction list and geographies : including Criminal record, public safety, public court record, and global sanction list. Added bonus is that they also included the social media profile for candidates, although we are not making decision based on the social media presence, it's something good to have there. MOST IMPORTANT: it's cost effective. No monthly subscription. It's pay as you go. Way more cheaper compared to traditional background check for low volume user They also have a very good custom service team, answering questions whenever needed.

Cons

I wouldn't say it's my least favorite, however because the way how they charge their service is: Basic check + add on checks. ( some of the add-on checks can get expensive), so the user need to understand the differences and value of the add-on check and choose add-on service appropriately.

Alternatives considered

[Fama](https://www.capterra.com/p/158374/Fama/)

Reason for choosing Certn

Fama checks social media only, and doesn't cover the broad list I want to check against

Switched from

[Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/)

Certn offer cost saving and convenient service.

Review Source

CM

Cristina M.  
Human Resources Coordinator  
Civil Engineering  
Used the software for: 6-12 months

### "Good for International Background Checks"

June 12, 2020

3.0

Overall it works well enough for what we need and though it can take a bit of back and forth, customer service is always nice, helpful and does their best to resolve the problem. However, given that our primary background check service syncs with our HRIS (very important to us), and is a great service in itself we won't be fully switching over anytime soon.

Pros

I like that we are able to run international background checks, we use Certn for background checks for candidates who are moving from other countries or who have recently moved from another country to the US.

Cons

It takes a very long time for the background checks to be completed, it's not always clear why something takes long or a portion was unable to be completed. I have received information that Certn was unable to verify that I was easily able to verify afterward. And I don't love that we don't know the cost until after the background check is run.

Reason for choosing Certn

Our primary background check service is GoodHire we are very happy with their system and service, however they do not do international background checks at this time. They referred us to Certn in order to run international background checks.

Review Source

TR

Tayjah R.  
HR Coordinator  
Packaging and Containers  
Used the software for: 6-12 months

### "Great and affordable system"

May 5, 2020

4.0

We have mostly enjoyed our experience with Certn, and when we didn't, their customer service team did their best to rectify it within a very reasonable time. I would recommend Certn to any business.

Pros

I like that this software is easy to use but that it also has a very human element to it. It was a proven good choice when I received feedback from a CANDIDATE, who was going into detail about how helpful the system was when it was running the employment verification checks.

Cons

The SoftCheck could be improved. In this case, users need to choose what they want: affordability or reliability. Certn's SoftCheck is affordable, but I don't think it does a better job than me taking a quick look through the candidate's social media pages. You might as well save that cost and do it yourself or pay big bucks to have a private investigator do the online work for you.

Reason for choosing Certn

I compared many products to Certn (too many to list, sorry!), some were local and some were brand names in this industry (Sterling). There are big price tags on other products that are doing roughly the same thing, but Certn being a smaller company still has that great customer service that sometimes gets lost with the bigger companies. Certn helped us customize our experience because we needed something other companies weren't interested in. They did this in less than a day, and it is what has kept us loyal.

Review Source

SR

Steve R.  
People and Culture Coordinator  
Security and Investigations  
Used the software for: 1-2 years

### "CERTN Review"

May 5, 2020

5.0

The speed of references responses for our candidates is great and helps get our candidates working quicker. It also frees up our time to focus on direct hiring.

Pros

The speed of service is great. We get responses back from references the same day. This makes transitioning the new hire into the organization seamless. Also the response from CERTN support is fast and very helpful.

Cons

At times knowing why the candidate is still analyzing. Often it is due to not being able to verify the pictures. It would be helpful for us, as recruiters, to know this, so we can help the candidate quicker.

Review Source

SG

Simon G.  
National Account Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Procom"

May 11, 2020

5.0

Overall our experience has been great, everyone seems to really like the tool. Outside of my experience above, I'd have nothing to complain about.

Pros

I like the user experience, especially for the incoming resources. No longer have to ask them to report to Canada Post

Cons

My major issue with the software is the grading system for credit review. We have SLA's with clients to ensure we report credit issues, an amber score with a seemingly arbitrary letter grading makes it very difficult for my team to decide what should be escalated and what shouldn't. The result, they end up on my desk and I don't have time to review, I need a pass fail. One of my clients is suggesting we revert to our previous provider to avoid.

Review Source

Sharla R.  
Branch Administrator  
Management Consulting  
Used the software for: 1-2 years

### "Ease of Use and Fast"

May 11, 2020

5.0

We use this for some candidate background and criminal recorded checks. It's very easy as the administrator to send out, and our customers seem to be able to follow directions with ease. It's a great system.

Pros

This program is easy, fast, inexpensive, and has great customer service. If the receiver of the request follows the instructions, it's easy and fast for them to complete as well.

Cons

I have not had any issues. This program is easy to follow.

Review Source

JM

Jacqueline M.  
Receptionist  
Security and Investigations  
Used the software for: 6-12 months

### "Certn"

May 5, 2020

5.0

Over all the experience is good! \[SENSITIVE CONTENT HIDDEN\] is always such a great help if I need help with anything. shes always quick and efficient.

Pros

I like that it saves me from having to email the candidates references, it saves me time. It also save my management team time as they no longer have to spend time doing background checks

Cons

I don't like the way its set up, you can't just scroll through to the next candidate, and when you try to go back to the previous page it resets and takes you to the first page. That part is a little annoying.

Review Source

KH

Kendra H.  
Admin assistant  
Real Estate  
Used the software for: 2+ years

### "Certn’ly simple"

May 5, 2020

5.0

Easy to use and customer service is always willing to help, simple interface !

Pros

Easy to use, simple for users, quick and easy software

Cons

$10 to upgrade each application can be costly

Review Source

JM

Jennifer M.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Certn helps us choose the right tenant(s) for the right property"

July 12, 2021

5.0

Pros

We love using Certn because it allows us to easily screen applicants for a property. The reports are quick and easy to analyze. Applicants also find it easy to use - which translates into happy tenants!

Cons

The add-on features are of little use to us. You cannot customize the questions that the call centre asks during verification. We end up doing our own.

Review Source

MH

Mark H.  
President  
Real Estate  
Used the software for: 2+ years

### "Excellent Product and Customer Service"

May 11, 2020

5.0

Pros

Easy to use and integrate with and great customer service.

Cons

No really dislikes in regards to the product

Review Source

AW

Ashley W.  
Talent Acquisition  
Real Estate  
Used the software for: 1-2 years

### "Certn Is a Great Quality for the Price"

May 5, 2020

4.0

Certn has a great team and wonderful customer service in the event you need assistance.

Pros

I love that Certn allows us to brand our background checks and makes it easy for the new hire to complete the necessary information. As a talent acquisition professional, I pay close attention to our hiring and onboarding process and it's the little things that make a huge impact. Certn makes it easy for a small to mid-sized company to customize their reporting needs without having to commit to a large quantity of checks.

Cons

Some of our local counties are not digital so the background checks can take longer to get back. In the event that happens, I have to continuously log in to check if it's come back and follow up myself with Certn. There are also some small glitches that they need to work through.

Review Source

SD

Savannah D.  
Executive Assistant  
Real Estate  
Used the software for: 2+ years

### "SPM - Review of Certn"

May 5, 2020

5.0

Pros

easy for our applicants to use, very quick system.

Cons

paying for EACH upgrade for credit upgrade

Review Source

PL

Patrick L.  
Partner  
Financial Services  
Used the software for: 2+ years

### "The best way to do background checks"

April 7, 2021

5.0

Great team, great product.

Pros

Certn allows us to run comprehensive background checks in just minutes, and results come back in 15 minutes, not days - which is how the long the process takes takes the competition. The interface is great for both us and the person we are running the background check on - the simple, easy-to-understand interface means candidates can grant permissions quickly, and speed the process up for everyone.

Cons

Nothing that I can think of at this moment....

Review Source

MH

Michelle H.  
Manager, Branch Administration  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Comments"

May 11, 2020

4.0

As a company, we are very happy with with this product

Pros

I like the speed of the results and the various options. Haven't used Soft Check as concerned that there is no consent required by the candidate.

Cons

The speed of results from the RCMP report is excellent but is it totally accurate; this is the question I am asked frequently. As the above soft check seems a great tool but with no consent required by the candidate may leave us open to question.

Reason for choosing Certn

Cost but I liked the people at Certn they seemed genuine and honest.

Review Source

LP

Lan P.  
Team Lead, Client Services  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Certn - Calgary Office review"

May 11, 2020

5.0

We have been using another service provider to conducts our criminal record checks and since using Certn a couple of months ago. We have been Certn for almost all of our checks with the exception of doing a credit check.

Pros

\* ease of use \* no IDs required to be uploaded to the system \* no data entry required \* received results in a couple of hours \* easy to read the report

Cons

\* no cons from our end \* only issue is we would like to be able to initiate credit checks, credit scores, and credit inquiries

Review Source

SG

Shah G.  
Branch/Strategic Relationship Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Overall it is a great value and a great team behind the service"

June 4, 2021

5.0

fantastic! Tanya has been a great help and we appreciate her being so patient with us as we are learning the ins and outs.

Pros

The product works as intended, the system is clean and minimal, and functions very well.

Cons

It can be daunting at first but honestly, that's a user issue and not the app

Switched from

[Triton](https://www.capterra.com/p/207839/Triton/)

Better price, faster results

Review Source

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