# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion the right Event Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202034/FAEM/reviews --- Fusion 4.9 (28) [View alternatives](https://www.capterra.com/p/202034/FAEM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of Fusion Ease of use 4.9 Customer Service 4.7 ## Pros and Cons in Reviews ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Along with the sleek simple design, these features make my workflow faster and less stressful.“ March 26, 2026 HM Hannah M Occupational TherapistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It is difficult to have a document open and need to save it and close it out to view the patient’s file.“ March 31, 2026 AA Anna A Speech-language pathologistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I love the visual notifications of incomplete documentation the most!“ March 26, 2026 CY Cynthia Y Speech-language Pathologist and OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “I am frustrated that the price is going up and I DO NOT use a single one of the things listed for the reason of the increase. “ April 4, 2026 HR Hayley R StudentHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Everything has felt smooth, efficient, and easy to navigate, which made the entire process much more enjoyable.“ March 31, 2026 CY Cynthia Y Speech-language Pathologist and OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “I have chose to stay with Fusion because it is easy to use. But I do not feel upcoming increase is fair because I do not access any of those features.“ April 4, 2026 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Esther S. SLP Medical Practice Used the software for: 2+ years ### "User Friendly" March 26, 2026 5.0 Pros Fusion is user friendly. This is important to me as a non-techie person. I can easily move appointments via drag and drop. The taskbar is organized well. It makes finding folders super easy; it has pop up labels which remove the guesswork of plain symbol icons. Fusion also has an option to add keystroke shortcuts which makes writing notes faster. The evaluation list is quite helpful for report writing. Goals can be archived for later use and there's a goal bank. Along with the sleek simple design, these features make my workflow faster and less stressful. Cons Having a few more evaluations would be helpful. Also, extending the trial period for the goal bank would help because our busy days as clinicians doesn't leave us with much time to trial a new feature. Although it's a built in and necessary safety feature, I don't like updating my password every three months. Haha! Honestly, Fusion gives reminders for maybe one week that a password change will be in effect so that is actually helpful. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Management decision. Therapy department needed more related services-centered note templates for more ease of documentation. Review Source KS Kathy S. Speech Therapist Medical Practice Used the software for: 2+ years ### "It's made everything at work faster and easier." April 7, 2026 5.0 Excellent user experience for all aspects of patient/clinical record-keeping. Definitely a lifesaver in a busy office. Pros It completely streamlined all aspects of documentation in my setting. It was also easy and fairly intutive to learn how to use it. Cons I wish there were a few more options for formatting the color of non-billed meeting times I schedule for myself for tasks. The only option is making them gray. This makes it hard to differentiate between non-billed tasks of different importance. For example, because neither is billed, I can't choose different colors for time blocked off for my own prep vs for a parent call, even though these are very different types of tasks that it would help me to be able to visually discriminate when looking at my schedule. Review Source EB Emily B. Speech Language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Veteran Fusion User" April 6, 2026 5.0 I have been using fusion for approximately three years and it has worked well. The file and documents set ups work well however I have a hard time knowing which phone number goes with which person under ‘patient’. Pros I like the ease of use. I like that there are not frequent glitches so I can use the product efficiently all day long. Cons It is difficult to use on a smaller screen like a phone. I think it would be beneficial to create an app and allow notifications. Review Source AA Anna A. Speech-language pathologist Medical Practice Used the software for: 2+ years ### "The best EMR!!" March 26, 2026 5.0 I am a huge fan of Fusion and have tried to convince previous employers to use it as well. It wasn't a make or break situation when looking for jobs, but if they had Fusion I was definitely more excited about the opportunity! Pros I love the visual notifications of incomplete documentation the most! This keeps me organized and assures that I am complying with insurance deadlines/requirements and helps tremendously with organization. The option to have in-app messaging is great and more efficient. Cons I wish there was a way to receive notifications via phone or watch. If there was even an app you could put on Apple products that gave you a notification such as "(initials) has checked in", that would be SO helpful. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Switched jobs - I found a job that uses Fusion and was so excited. Review Source HR Hayley R. Student Hospital & Health Care Used the software for: 6-12 months ### "Great product!" March 31, 2026 5.0 My overall experience has been great from start to finish. Everything has felt smooth, efficient, and easy to navigate, which made the entire process much more enjoyable. I’ve appreciated how user-friendly everything is, along with how quickly I was able to learn and adapt to the system. Even when there were small areas of confusion at first, they became easier to understand over time. Overall, it has been a very positive experience that met my expectations and made things convenient and stress-free. I would feel confident continuing to use it in the future and would also recommend it to others. Pros One of the best things about it is how easy it is to use. From the very beginning, the setup process is simple, straightforward, and not overwhelming, which makes it accessible for anyone regardless of experience level. You don’t need any special skills or extra time to get started, and everything is designed to be user-friendly. Once it’s set up, navigating and using it feels natural and intuitive. This makes the overall experience much more enjoyable and stress-free. Whether you’re using it for the first time or regularly, the simplicity and ease of use really stand out and make a big difference in how convenient and efficient it is. Cons The scheduling and check-in process for appointments can feel a bit confusing, especially for new users. At first, it may not be immediately clear where to go or what steps to follow, which can make the experience slightly frustrating. There are a few parts of the system that could be more clearly organized or explained to help guide users through the process. With time and repeated use, it does become easier to understand, but the initial learning curve can still be a challenge. Providing clearer instructions or a more streamlined layout would make scheduling and checking in much more intuitive and user-friendly overall. Review Source KJ Karrei J. Certified Occupational Therapist Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system!" April 7, 2026 4.0 Overall, my experience with Fusion has been positive. It has made documentation more manageable and efficient in a fast-paced therapy setting. As a COTA, I value being able to quickly complete notes while still capturing meaningful clinical information, and Fusion allows me to do that. While there are a few areas for improvement, it is a reliable system that supports daily workflow and helps maintain organization and compliance. Pros Fusion is very user-friendly and makes daily documentation efficient. As a COTA, I appreciate how easy it is to navigate between patients, sessions, and notes without feeling overwhelmed. The templates help streamline documentation while still allowing room for clinical judgment and personalization. I also like that it keeps everything organized in one place, which saves time during busy days. Overall, it supports productivity without taking away from patient care. Cons At times, the system can be a little slow or lag when loading sessions or saving notes, especially during high-traffic times. Some features could be more customizable to better fit specific therapy settings, particularly in pediatrics. It would also be helpful if certain sections flowed more intuitively to reduce extra clicks during documentation. Review Source BP Blaire P. Occupational therapy assistant Hospital & Health Care Used the software for: 1-2 years ### "Fusion review" March 31, 2026 4.0 Overall I like using it, it is easy and reliable. I like how it is easy to adjust your schedule, add or remove appointments. Pros Easy to use. Easy to access anywhere. I am able to adjust appointments as needed. I have only used customer support 1 time and never heard back. Cons Sometimes it will glitch and you cannot delete a note that is not started. Because this happened I cannot un-check my appointment. I have a note sitting in my cue for an event I didn't not do. I also do not like when you cannot move or delete a progress note reminder. In fusion some of us share kids, but it does not know that. I will get reminders for patients that are not on my caseload. Review Source AW Alexandra W. Pediatric Occupational therapist Medical Practice Used the software for: 2+ years ### "Fusion is a must have! " March 31, 2026 5.0 It has been overall a great system. I have been using for many years now, and find it the easiest to use compared to other systems. Pros It is simple, intuitive, and quick to learn. Less overwhelming compared to other systems. Scheduling is straightforward. Everything is all in one system. Cons Customer service in inconsistent (sometimes takes longer than it should to reach a rep) and customization limits for templates. Review Source SH Sophia H. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Fantastic Website" March 26, 2026 5.0 I use Fusion daily for work. It allows me to send out forms, emails, reports, create and move schedules around, etc. I honestly love the website and can't imagine not using it. Pros I like how it can be used for multiple different things. We can store patient information, we can fax records to PCPs, create forms and have them signed, create multiple schedules, etc. It's just an overall great website to use for any facility. Cons A lot of the time, parents have difficulty with the invite links that we send out to have them join the portal. However, customer support has been good when I give them a call to ask for help. Review Source CY Cynthia Y. Speech-language Pathologist and Owner Hospital & Health Care Used the software for: 2+ years ### "Long time user of Fusion" April 4, 2026 5.0 Help is quick and easy, navigating the program is easy for me now that I have used it for so long. I have chose to stay with Fusion because it is easy to use. But I do not feel upcoming increase is fair because I do not access any of those features. Pros I have used Fusion for many years and find it easy to navigate and use. The customer support is wonderful. Cons I am frustrated that the price is going up and I DO NOT use a single one of the things listed for the reason of the increase. It really needs spelling corrections capability, instead of just underlining them. Review Source ES Erica S. COTA Health, Wellness and Fitness Used the software for: 1-2 years ### "Erica Review of Fusion" April 1, 2026 5.0 Overall Fusion is a great program and very easy to use and learn quick. I love how easy it makes the communication within your clinic and how quick you are able to get notes done and also how quick you are able to access information that you may need quickly. Pros Fusion is a very easy program to learn and use daily. I was a student when I first started to use Fusion and it came naturally only during a short time period. Cons I'm not a fan of the hovering over time blocks to see appointments, profile, documents, and goals. I would prefer to have a separate page that we could access easily from the schedule board. Review Source RL Rachel L. Owner SLP Medical Practice Used the software for: 2+ years ### "Great system. I have been very pleased overall" March 28, 2026 5.0 Overall I’ve had a very positive experience. There’s room for improvements, but I think it’s a great system and I don’t plan on going anywhere else. Pros I feel like it’s an easy program to learn. I also like how customizable certain aspects can be. I have been really happy overall. Cons When I first started with Fusion I had a personal rep who I could email directly with questions or issues. I really liked that. Now, the help is sent off to a queue and I often have to wait a while to get answers. I don’t think the new system is very effective. Review Source JC Jennifer C. Speech Language Pathologist Education Management Used the software for: 2+ years ### "SLP using Fusion for billing, scheduling, and evaluation. " May 14, 2026 5.0 Pros I like spending less time on documentation so I can spend more time planning and treating. I appreciate that their customer support is responsive and makes changes as needed. Cons It took me a while to get used to it, but now I love it and how much it helps me manage my day-to-day billing and evaluation writing. My only feedback is sometimes it is hard to jump around in certain sections of evaluations (you have to start in the beginning again) Review Source HM Hannah M. Occupational Therapist Medical Practice Used the software for: 2+ years ### "Fusion is great!" March 31, 2026 5.0 Pros Efficiently documents and bills services. Great customer service. Promptly responds to any operational errors. Cons It is difficult to have a document open and need to save it and close it out to view the patient’s file. Review Source RM Rusaly M. Physical Therapist Assistant Hospital & Health Care Used the software for: 2+ years ### "Intuitive clinician platform" March 31, 2026 4.0 Pros I like how intuitive the platform is from scheduling to patient notes. As a clinician charting takes up the biggest chunk of time so being able to type in the quick notes help. Cons However, this one is personal, the one thing I do think clinicians should have an option to a DARK MODE or DARK THEME to help with eye strain and blue light. Review Source AG Alyssa G. SLP Intern Individual & Family Services Used the software for: Less than 6 months ### "Fusion Review" April 29, 2026 5.0 I had a very positive experience w this specific EHR system and would be happy to use it again if the opportunity arose. Pros What I liked the most about Fusion was how easy it was to learn / navigate and pick up quickly. It was very user friendly and I did not have to worry about figuring out the system and could focus on other aspects of starting a new position. Cons Nothing really, I felt like I was constantly getting reminders that there was going to be maintenance but never had an issue with it. Review Source MD Morgan D. Speech Language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Fusion Review" March 31, 2026 5.0 Overall, I enjoy using fusion as a clinician. It has its pros and cons like any good EMR but overall meets my needs and allows me to really keep track of my patient data with little to no problems. Great EMR system. Pros It’s very user friendly and keeps track of data well. Additionally, the documents tab is really useful when I need to search for a patient. Noted are also very easy to write within the system. Cons Scheduling reoccurring sessions as well as evaluations is a bit complicated especially if you need to change the dates for a patient. Review Source JF Jessica F. Therapist Child Day Care Services Used the software for: 6-12 months ### "Ensora is the best! " March 26, 2026 5.0 We use it in a clinic that I’m at and I have never had any issues with it. It makes writing note so much faster and easy to navigate through client files as needed. Pros Easy to use a navigate. Never crashes and always saves everything I needed to. I have used other software’s and nothing compares to this one! Cons With other software‘s in the past they crash all the time and it never saves my work. That’s always made me have to go back and retype things that I had already worked on. Sometimes it doesn’t always update or refresh the home screen by itself, but I am not sure if that’s my own laptop or Wi-Fi that I am on. I overall love it. Review Source JM James M. Vendor Coordinator Events Services Used the software for: 6-12 months ### "Vendor management tool is awesome!" April 17, 2020 5.0 I love FAEM and they're continuously launching new tools. What i look for in a partner is their customer service. Their support staff has addressed issues at all hours and on weekends. They mean it when they say they'll do anything for their customers. Pros I run multiple events each year and keeping vendors aps organized is always a pain. Not to mention vendors always forget to turn in documents. With FAEM i was able to make the application process electronic, find a few new vendors, bill my vendors online and didn't get any vendors mixed up this year! For an extra $5/booth i was able to manage all my vendor spaces and keep inventory of what was available on a cool map. Cons Building the map the first time was a little tedious but once I got the rhythm it was super easy. Alternatives considered [RegFox](https://www.capterra.com/p/91029/RegFox/)[Events Locker](https://www.capterra.com/p/159249/Events-Hub/) Reason for choosing Fusion Just better features that were easier to use at first glance. Review Source Response from Fair and Event May 27, 2020 Thank you James! Your events are thriving using FAEM and we were so happy to bring this time saving solution to your business! Thanks again!! :) AM Adam M. Sales Manager Events Services Used the software for: 6-12 months ### "A brilliant, well rounded product with excellent support" October 26, 2020 5.0 Fair and event adds additional services to our product offering, allowing us to attract new customers in the event industry or improve our relationships with existing ones. As mentioned above, the team at Fair and Event is hardworking and dedicated to the success of all clients, so you really couldn't ask for anything else. Strongly recommend their services! Pros Unlike some platforms we've used in the past, we really feel like the team at Fair and Event listen to customer feedback and are always striving to add innovative new features to benefit everyone. Support is available within the platform 24/7 via a nice interactive chat widget and the support team is always friendly, polite, and helpful. The vast array of features available really help our clients to excel, whether it be choosing the right vendors for their event or tracking their sales down to the cent - it is clear that the team not only knows how to make great software, but their experience in managing and running events really shines through. Cons The initial interface when the product first launched was slightly difficult to use until you knew where to look, but the Fair and Event team fixed this with a new revamped interface making the whole product experience clean and simple to use. Review Source Response from Fair and Event December 3, 2020 Thank you for the kind words Adam, it's a pleasure working with you and your team! RS Rigoberto S. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Best Way To Sell Tickets Online" June 11, 2021 5.0 My experience with Fair and Event has been incredible, their team has worked endlessly multiple times to help me in various situations that were of the upmost importance to me and they truly took care of it with the same level of priority. To me that’s extremely valuable customer service and shows the strength in the relationships with the developers as well. Pros It’s ease of use makes it ideal because the learning curve is minimal and you should be off the ground in no time. If you’re looking to expand your website online/in person ticketing system then Fair and Event is a great way to go! Cons Things that could be better would be locking the map if possible or having an option to change more of the details within the seating plans if event plans change. Review Source Response from Fair and Event June 15, 2021 Rigoberto, it's truly our honor to be able to serve you. Nothing is more fulfilling than hearing these kind words and that Fair and Event has made sure you have an Exceptional Experience. You said it best, our relationship is #1 and always will be. From all of us at Fair and Event, a big thank you for the kind words! NH Nick H. Owner / Operator Accounting Used the software for: Less than 6 months ### "On Top of It" June 4, 2020 5.0 Great experience, will use them for future projects. Pros The service and attentive nature of the team. They were always steps ahead of me helping through the implementation. Cons Nothing at this point, it is doing the things I need to do and I know they will be quick to address any future concerns. Review Source Response from Fair and Event June 5, 2020 Thank you for the kind words Nick! The team had a blast implementing our software for you. We're excited to see how much time it's already saved you! Cheers to many more years and welcome to the FAEM fam! :) AH Andrew H. Owner Commercial Real Estate Used the software for: Less than 6 months ### "Covered Bridge Festival Vendors " May 26, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] and the team at Fair and Event have always gone above and beyond to get help in any way possible. Couldn’t have asked for a more professional and exciting group of \[SENSITIVE CONTENT HIDDEN\]. They do great work. Pros This software has made my life significantly less stressful and worrisome, leaving on my antiquated paper bound folders behind. The simplicity of tracking vendors, booths, and sales speaks volumes for its self. Cons Like all new endeavors, it took some sweat equity to get the software set to my liking. Review Source Response from Fair and Event May 27, 2021 Andrew, Thank you so much for your kind review, it's greatly appreciated! We're so glad you love Fair and Event as much as we do, and we're truly lucky to be able to serve you and your vendors! We're looking forward to continuing to provide an Exceptional Experience and powering your events in the future! MH Mark H. SW Engineer Medical Devices Used the software for: 6-12 months ### "Best event management there is!" June 5, 2020 5.0 Great. \[SENSITIVE CONTENT HIDDEN\] is right there to help when you have a question or an issue. Pros Web based, nice layouts, innovative and well thought out. Cons Nothing at all! It really is very well done and easy to use. Reason for choosing Fusion Much better design and support Review Source Response from Fair and Event June 18, 2020 Thank you for the review Mark! We're happy to have you as a customer, please let us know if there's anything we can assist with. <3 FAEM WM William M. Fair Manager Civic & Social Organization Used the software for: Less than 6 months ### "New User" June 25, 2021 5.0 I found them an excellent team to work with. Pros Just learning the application and enjoying the options and ability to make changes. Cons My lack of experience and abilities, not the software! Reason for choosing Fusion After reviewing their product and what it could do for us, felt it was the best option. Review Source Response from Fair and Event June 29, 2021 Thanks so much for the kind words William! It's a pleasure to work with you and the Pacific County Fair. We look forward to many more years to come of our fruitful partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.