# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Fusion the right Event Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/202034/FAEM/reviews

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Fusion

4.9 (19)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Reviews of Fusion

Ease of use

4.9

Customer Service

4.8

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ES

Esther S.  
SLP  
Medical Practice  
Used the software for: 2+ years

### "User Friendly"

March 26, 2026

5.0

Pros

Fusion is user friendly. This is important to me as a non-techie person. I can easily move appointments via drag and drop. The taskbar is organized well. It makes finding folders super easy; it has pop up labels which remove the guesswork of plain symbol icons. Fusion also has an option to add keystroke shortcuts which makes writing notes faster. The evaluation list is quite helpful for report writing. Goals can be archived for later use and there's a goal bank. Along with the sleek simple design, these features make my workflow faster and less stressful.

Cons

Having a few more evaluations would be helpful. Also, extending the trial period for the goal bank would help because our busy days as clinicians doesn't leave us with much time to trial a new feature. Although it's a built in and necessary safety feature, I don't like updating my password every three months. Haha! Honestly, Fusion gives reminders for maybe one week that a password change will be in effect so that is actually helpful.

Switched from

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

Management decision. Therapy department needed more related services-centered note templates for more ease of documentation.

Review Source

JM

James M.  
Vendor Coordinator  
Events Services  
Used the software for: 6-12 months

### "Vendor management tool is awesome!"

April 17, 2020

5.0

I love FAEM and they're continuously launching new tools. What i look for in a partner is their customer service. Their support staff has addressed issues at all hours and on weekends. They mean it when they say they'll do anything for their customers.

Pros

I run multiple events each year and keeping vendors aps organized is always a pain. Not to mention vendors always forget to turn in documents. With FAEM i was able to make the application process electronic, find a few new vendors, bill my vendors online and didn't get any vendors mixed up this year! For an extra $5/booth i was able to manage all my vendor spaces and keep inventory of what was available on a cool map.

Cons

Building the map the first time was a little tedious but once I got the rhythm it was super easy.

Alternatives considered

[RegFox](https://www.capterra.com/p/91029/RegFox/)[Events Locker](https://www.capterra.com/p/159249/Events-Hub/)

Reason for choosing Fusion

Just better features that were easier to use at first glance.

Review Source

Response from Fair and Event

May 27, 2020

Thank you James! Your events are thriving using FAEM and we were so happy to bring this time saving solution to your business! Thanks again!! :)

WM

William M.  
Fair Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "New User"

June 25, 2021

5.0

I found them an excellent team to work with.

Pros

Just learning the application and enjoying the options and ability to make changes.

Cons

My lack of experience and abilities, not the software!

Reason for choosing Fusion

After reviewing their product and what it could do for us, felt it was the best option.

Review Source

Response from Fair and Event

June 29, 2021

Thanks so much for the kind words William! It's a pleasure to work with you and the Pacific County Fair. We look forward to many more years to come of our fruitful partnership!

AA

Anna A.  
Speech-language pathologist  
Medical Practice  
Used the software for: 2+ years

### "The best EMR!!"

March 26, 2026

5.0

I am a huge fan of Fusion and have tried to convince previous employers to use it as well. It wasn't a make or break situation when looking for jobs, but if they had Fusion I was definitely more excited about the opportunity!

Pros

I love the visual notifications of incomplete documentation the most! This keeps me organized and assures that I am complying with insurance deadlines/requirements and helps tremendously with organization. The option to have in-app messaging is great and more efficient.

Cons

I wish there was a way to receive notifications via phone or watch. If there was even an app you could put on Apple products that gave you a notification such as "(initials) has checked in", that would be SO helpful.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Switched jobs - I found a job that uses Fusion and was so excited.

Review Source

SH

Sophia H.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Fantastic Website"

March 26, 2026

5.0

I use Fusion daily for work. It allows me to send out forms, emails, reports, create and move schedules around, etc. I honestly love the website and can't imagine not using it.

Pros

I like how it can be used for multiple different things. We can store patient information, we can fax records to PCPs, create forms and have them signed, create multiple schedules, etc. It's just an overall great website to use for any facility.

Cons

A lot of the time, parents have difficulty with the invite links that we send out to have them join the portal. However, customer support has been good when I give them a call to ask for help.

Review Source

JF

Jessica F.  
Therapist  
Child Day Care Services  
Used the software for: 6-12 months

### "Ensora is the best! "

March 26, 2026

5.0

We use it in a clinic that I’m at and I have never had any issues with it. It makes writing note so much faster and easy to navigate through client files as needed.

Pros

Easy to use a navigate. Never crashes and always saves everything I needed to. I have used other software’s and nothing compares to this one!

Cons

With other software‘s in the past they crash all the time and it never saves my work. That’s always made me have to go back and retype things that I had already worked on. Sometimes it doesn’t always update or refresh the home screen by itself, but I am not sure if that’s my own laptop or Wi-Fi that I am on. I overall love it.

Review Source

AM

Adam M.  
Sales Manager  
Events Services  
Used the software for: 6-12 months

### "A brilliant, well rounded product with excellent support"

October 26, 2020

5.0

Fair and event adds additional services to our product offering, allowing us to attract new customers in the event industry or improve our relationships with existing ones. As mentioned above, the team at Fair and Event is hardworking and dedicated to the success of all clients, so you really couldn't ask for anything else. Strongly recommend their services!

Pros

Unlike some platforms we've used in the past, we really feel like the team at Fair and Event listen to customer feedback and are always striving to add innovative new features to benefit everyone. Support is available within the platform 24/7 via a nice interactive chat widget and the support team is always friendly, polite, and helpful. The vast array of features available really help our clients to excel, whether it be choosing the right vendors for their event or tracking their sales down to the cent - it is clear that the team not only knows how to make great software, but their experience in managing and running events really shines through.

Cons

The initial interface when the product first launched was slightly difficult to use until you knew where to look, but the Fair and Event team fixed this with a new revamped interface making the whole product experience clean and simple to use.

Review Source

Response from Fair and Event

December 3, 2020

Thank you for the kind words Adam, it's a pleasure working with you and your team!

RS

Rigoberto S.  
Marketing Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best Way To Sell Tickets Online"

June 11, 2021

5.0

My experience with Fair and Event has been incredible, their team has worked endlessly multiple times to help me in various situations that were of the upmost importance to me and they truly took care of it with the same level of priority. To me that’s extremely valuable customer service and shows the strength in the relationships with the developers as well.

Pros

It’s ease of use makes it ideal because the learning curve is minimal and you should be off the ground in no time. If you’re looking to expand your website online/in person ticketing system then Fair and Event is a great way to go!

Cons

Things that could be better would be locking the map if possible or having an option to change more of the details within the seating plans if event plans change.

Review Source

Response from Fair and Event

June 15, 2021

Rigoberto, it's truly our honor to be able to serve you. Nothing is more fulfilling than hearing these kind words and that Fair and Event has made sure you have an Exceptional Experience. You said it best, our relationship is #1 and always will be. From all of us at Fair and Event, a big thank you for the kind words!

NH

Nick H.  
Owner / Operator  
Accounting  
Used the software for: Less than 6 months

### "On Top of It"

June 4, 2020

5.0

Great experience, will use them for future projects.

Pros

The service and attentive nature of the team. They were always steps ahead of me helping through the implementation.

Cons

Nothing at this point, it is doing the things I need to do and I know they will be quick to address any future concerns.

Review Source

Response from Fair and Event

June 5, 2020

Thank you for the kind words Nick! The team had a blast implementing our software for you. We're excited to see how much time it's already saved you! Cheers to many more years and welcome to the FAEM fam! :)

AH

Andrew H.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Covered Bridge Festival Vendors "

May 26, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] and the team at Fair and Event have always gone above and beyond to get help in any way possible. Couldn’t have asked for a more professional and exciting group of \[SENSITIVE CONTENT HIDDEN\]. They do great work.

Pros

This software has made my life significantly less stressful and worrisome, leaving on my antiquated paper bound folders behind. The simplicity of tracking vendors, booths, and sales speaks volumes for its self.

Cons

Like all new endeavors, it took some sweat equity to get the software set to my liking.

Review Source

Response from Fair and Event

May 27, 2021

Andrew, Thank you so much for your kind review, it's greatly appreciated! We're so glad you love Fair and Event as much as we do, and we're truly lucky to be able to serve you and your vendors! We're looking forward to continuing to provide an Exceptional Experience and powering your events in the future!

HR

Hayley R.  
Student  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great product!"

March 31, 2026

5.0

My overall experience has been great from start to finish. Everything has felt smooth, efficient, and easy to navigate, which made the entire process much more enjoyable. I’ve appreciated how user-friendly everything is, along with how quickly I was able to learn and adapt to the system. Even when there were small areas of confusion at first, they became easier to understand over time. Overall, it has been a very positive experience that met my expectations and made things convenient and stress-free. I would feel confident continuing to use it in the future and would also recommend it to others.

Pros

One of the best things about it is how easy it is to use. From the very beginning, the setup process is simple, straightforward, and not overwhelming, which makes it accessible for anyone regardless of experience level. You don’t need any special skills or extra time to get started, and everything is designed to be user-friendly. Once it’s set up, navigating and using it feels natural and intuitive. This makes the overall experience much more enjoyable and stress-free. Whether you’re using it for the first time or regularly, the simplicity and ease of use really stand out and make a big difference in how convenient and efficient it is.

Cons

The scheduling and check-in process for appointments can feel a bit confusing, especially for new users. At first, it may not be immediately clear where to go or what steps to follow, which can make the experience slightly frustrating. There are a few parts of the system that could be more clearly organized or explained to help guide users through the process. With time and repeated use, it does become easier to understand, but the initial learning curve can still be a challenge. Providing clearer instructions or a more streamlined layout would make scheduling and checking in much more intuitive and user-friendly overall.

Review Source

BP

Blaire P.  
Occupational therapy assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion review"

March 31, 2026

4.0

Overall I like using it, it is easy and reliable. I like how it is easy to adjust your schedule, add or remove appointments.

Pros

Easy to use. Easy to access anywhere. I am able to adjust appointments as needed. I have only used customer support 1 time and never heard back.

Cons

Sometimes it will glitch and you cannot delete a note that is not started. Because this happened I cannot un-check my appointment. I have a note sitting in my cue for an event I didn't not do. I also do not like when you cannot move or delete a progress note reminder. In fusion some of us share kids, but it does not know that. I will get reminders for patients that are not on my caseload.

Review Source

HM

Hannah M.  
Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion is great!"

March 31, 2026

5.0

Pros

Efficiently documents and bills services. Great customer service. Promptly responds to any operational errors.

Cons

It is difficult to have a document open and need to save it and close it out to view the patient’s file.

Review Source

RL

Rachel L.  
Owner SLP  
Medical Practice  
Used the software for: 2+ years

### "Great system. I have been very pleased overall"

March 28, 2026

5.0

Overall I’ve had a very positive experience. There’s room for improvements, but I think it’s a great system and I don’t plan on going anywhere else.

Pros

I feel like it’s an easy program to learn. I also like how customizable certain aspects can be. I have been really happy overall.

Cons

When I first started with Fusion I had a personal rep who I could email directly with questions or issues. I really liked that. Now, the help is sent off to a queue and I often have to wait a while to get answers. I don’t think the new system is very effective.

Review Source

MD

Morgan D.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Review"

March 31, 2026

5.0

Overall, I enjoy using fusion as a clinician. It has its pros and cons like any good EMR but overall meets my needs and allows me to really keep track of my patient data with little to no problems. Great EMR system.

Pros

It’s very user friendly and keeps track of data well. Additionally, the documents tab is really useful when I need to search for a patient. Noted are also very easy to write within the system.

Cons

Scheduling reoccurring sessions as well as evaluations is a bit complicated especially if you need to change the dates for a patient.

Review Source

MH

Mark H.  
SW Engineer  
Medical Devices  
Used the software for: 6-12 months

### "Best event management there is!"

June 5, 2020

5.0

Great. \[SENSITIVE CONTENT HIDDEN\] is right there to help when you have a question or an issue.

Pros

Web based, nice layouts, innovative and well thought out.

Cons

Nothing at all! It really is very well done and easy to use.

Reason for choosing Fusion

Much better design and support

Review Source

Response from Fair and Event

June 18, 2020

Thank you for the review Mark! We're happy to have you as a customer, please let us know if there's anything we can assist with. <3 FAEM

TE

Tyler E.  
Food cart owner operator  
Food & Beverages  
Used the software for: Less than 6 months

### "Making vending so much easier "

June 2, 2020

5.0

It’s was great so easy to use and customer service team are amazing and willing to help with anything.

Pros

It’s one stop shopping for finding events and applying.

Cons

So far haven’t found anything I don’t like.

Review Source

Response from Fair and Event

June 18, 2020

We're so glad you find FAEM so easy to apply to your events and manage your applications Tyler! Let us know if there's anything you have questions about, we're always a click away with our live chat :)

KT

Kyle T.  
CEO  
Events Services  
Used the software for: Less than 6 months

### "FAEM keeps me sane!"

June 2, 2020

5.0

Pros

Integrating this software with our event SOP’s has been a breeze. It makes organization a breeze. Everything is right there!

Cons

The software takes a little while to get the hang of if you are not very tech savvy.I would have liked more instructional videos to go along with my purchase.

Review Source

Response from Fair and Event

June 18, 2020

Thanks Kyle! We're always here if you need more on boarding videos or live help, we got you covered! Thanks for choosing FAEM :)

RK

Ryan K.  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "Great software and excellent client service!"

March 28, 2020

5.0

Overall experience has been great and can't wait to see the new features they roll out this year!

Pros

So many features that save event organizers time, money and hassle. I reccomend it to my clients.

Cons

So far no negatives, everything I've seen is great.

Review Source

Response from Fair and Event

May 27, 2020

Thank you for the thoughtful review Ryan! We're so thrilled that you find FAEM as valuable as we do!

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