--- title: "Getscreen.me Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Getscreen.me Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/202036/Getscreen-me/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Getscreen.me Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Getscreen.me ## What is Getscreen.me? Getscreen.me is a cloud-based software for administration, technical support and remote work that allows consumers to access and manage their PCs and Macs remotely from any device, including iOS / Android. Through the use of modern web technologies Getscreen.me provides a fast and secure connection and lets you access your remote computers directly via the web, with no software installation required. ## What is Getscreen.me used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Top alternative Featured Overall rating Based on 156 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Getscreen.me?[Manage this product listing](https://www.g2.com/products/getscreen-me/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Getscreen.me 4.8 (156) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $5 Per User, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (156) Ease Of Use 4.7 (11,628) Value For Money 4.9 (122) Value For Money 4.8 (8,226) Customer Service 4.8 (113) Customer Service 4.6 (7,519) ## Getscreen.me alternatives [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (290)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,645)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,801)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) [View all alternatives](https://www.capterra.com/p/202036/Getscreen-me/alternatives/) ## FAQs about Getscreen.me Overview ### What problems does Getscreen.me solve? Getscreen.me solves delayed remote support, inaccessible office computers, and fragmented troubleshooting by letting users start remote-control and screen-sharing sessions, chat, transfer files, and record assistance sessions. IT support teams, managed service providers, remote employees, project managers, and trainers benefit when helping clients, maintaining devices, or coordinating work across locations. Answer based on 130 reviews Overview ### Which roles and teams benefit most from Getscreen.me? Getscreen.me is most used by IT managers, system administrators, consultants, and software engineers who provide remote technical support, access workstations, and troubleshoot devices. Business leaders and founders use it to oversee distributed operations, while accounting, account management, marketing, and HR teams access office computers and assist colleagues remotely. Answer based on 156 reviews Overview ### What company size and industries is Getscreen.me built for? Getscreen.me is built primarily for small businesses, which represent 54% of reviewers, and Information Technology and Services organizations, at 21%. Its remote desktop, support, IT management, monitoring, remote work, conferencing, access, screen-sharing, and presentation tools also serve midsize businesses (27%) and enterprises (19%), including Retail and Computer Software teams (6% each). Answer based on 156 reviews Features and Usability ### What are the key features of Getscreen.me? Getscreen.me includes core authentication, device management, and mobile device management, alongside remote support tools for real-time screen sharing and remote access/control. Differentiating capabilities include unattended access, file transfer, live chat, and session recording, supporting ad hoc assistance, remote work, and ongoing device administration. Answer based on 101 reviews Integrations ### Which third-party tools and platforms does Getscreen.me integrate with? Getscreen.me integrates with 3 third-party tools: Telegram, Jira, and LiveChat. Telegram is the most frequently mentioned connection, while Jira and LiveChat appear in the official catalog. These integrations cover support messaging, issue tracking, and customer chat workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Getscreen.me offer? Getscreen.me provides webinars, documentation, and videos to help teams get started. Webinars can offer live guidance and shared training sessions, documentation serves as written reference material, and videos support self-paced learning and feature review. Answer based on 8 reviews Getting Started and Support ### What customer support options does Getscreen.me offer, and how do users rate the experience? Getscreen.me offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat. Users commonly describe the support team as responsive, helpful, and personal rather than canned, while finding online instructions clear. However, some reviewers report unresolved trouble tickets, say support could be better, and cite issues requiring more meaningful assistance. Answer based on 42 reviews Security ### How does Getscreen.me handle data security and access control? Getscreen.me protects company systems by providing stable remote desktop access and control, screen sharing, and technical support described by reviewers as secure. Reviewers also characterize access as clearly structured and suitable for security-conscious government use. However, some report macOS reliability issues and interface bugs that can disrupt remote sessions. Answer based on 14 reviews Remote support ### How well does Getscreen.me work for remote support? Getscreen.me provides easy browser-based remote support for technical teams, small businesses, and people helping family members. It supports remote desktop control, chat, voice, file transfer, screen sharing, and permanent access. Most users find setup straightforward, though Mac permissions, Android security settings, and blocked Windows downloads can complicate sessions for less technical recipients. Answer based on 101 reviews ## Who uses Getscreen.me? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Getscreen.me supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities allow teams to connect to devices quickly, manage user access with the right level of control, and maintain support for systems even when no one is present at the remote endpoint, helping businesses improve response times, maintain security, and keep operations running smoothly. Remote Access/Control 4.8 (52) 67.31% of 52 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.9 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Chat/Messaging 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Screen Sharing 4.9 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.8 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Getscreen.me 36 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Device Management: Maintenance and upkeep of physical and/or virtual devices - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end --- Get Advice We can help you find the software with the features you need. Features 4.7 (156) 4.7 Based on 156 reviews ## Pricing Value for money 4.9 (122) Free Trial Free Version Basic $5.00 Per User,Per Month Value for money 4.9 (122) 4.9 Based on 122 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (113) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (113) 4.8 Based on 113 reviews ## User reviews Overall rating 4.8 Based on 156 reviews Filter by rating Counts reflect reviews available in this feed. 5(131) 4(21) 3(1) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO IT specialist Used the software for: Less than 1 year ### "Don't Let the Price Fool You, Keep Shopping" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 22, 2026 1: The Windows software that gets installed on the remote computer you are supporting often stays active after the support session is terminated. This includes a dialog box that returns every time its closed. My users are annoyed by this and are not able to remove this without phone support (establishing a remote session brings it back). 2: Apple support? It works but it requires the remote user you are supporting to configure two parameters (Screen Recording and Accessibility) before their screen will display properly. Most of the people I support are not able to handle these operations. They are looking for help and not an education on how to tweak settings on their Mac. 3: Android support? Works but requires the end user to gut any and all security in place on the mobile device in order for the Getscreen software to run. Not cool and also beyond the tech skills of most of the people I work with. 4: The windows version of Getscreen requires the end-user to download and run a .exe file. Many content filtering firewalls and anti-virus software will stop Getscreen in its tracks and disallow the use of it. I have not used the product that long, so I expect this may be the short list. Also note, I have a paid subscription for this product. Pros Ease of use, product has a nice console and it is easy to create a quick support session and send it to the end user via email. Cons This product has multiple issues, none of which the company is able to support. I submitted multiple trouble tickets and there was no attempt for any meaningful resolution by Getscreen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 3-5 years ### "All in one tool for remote support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 I have been using getscreen for more than 2 years and here is my detailed review. I will use this to login to remote cloud devices there by blocking RDP access over internet and securing my environment. Video and audio works well if you have a decent intenet connectivity for remote computers. I also monitor my cloud devices and getscreen notifies me when my server goes offline. I also use this to support my parents computer if they need any support. Voice funicationality and messaging funcionality is an added advantage. File transfer works abosulutely fine there by providing secure way of sharing files. I use quick support if i need to support my other family and friends as and when needed. Overall a great tool which can be used to support adhoc devices and also permanent devices. Pros Allows you to add permanent computers Voice call Wakup on LAN File transfer Reboot Device monitoring alert Great price for personal and commercial usage. Cons They have removed this product from Appsumo which means we cannot upgrade this to diff level anymore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammed A. System Engineer Used the software for: 1-3 years ### "Getscreen.me Top-class Remote Desktop Support Tool, with easy Screen Sharing Solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 Robust tool with all the features we use and run them in web browser on any kind of device which makes this tool a stunner. Overall the speed is faster than any remote support software I have used so far. Pros We use it mainly for remote customers support, with quick support option which is easy to do especially when user have installed their browser add-on. The simplicity of this tool is great easy to use install and with a very clean and easy to navigate UI which allows users easy to complete any support session without much support, and I like I can create a quick link to assist a customer remotely easily. I like the Telegram integration which issues fast support the request takes only 10 secs and ready to join from the Telegram app. I like the embedded option which helps me to place the join module in my website. Easy to share screen with my customers during support sessions. The ability to just send a link and connect remotely to the computer without any installation is great. Cons It's a bit expensive for the small teams, there is need to cut the price which would be a fair option to the small teams. Overall I can't complain anything else is working excellenty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael R. CEO Used the software for: Less than 1 year ### "An affordable option to more expensive programs if bought on lifetime or long plans" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 17, 2021 We support all our customers with computer problems and also for training and explanations of problems, this saves a massive amount of travel time and keeps our carbon foot print low. We can also respond a lot quicker than waiting for an engineer to be available to attend. We can also do work after hours upgrading or checking backups that would be difficult in person. Pros The main features I need are easy to deploy quick support that doesn't need a lot of explaining as some customers are not very I.T literate and also unattended to drop in and out of machines whenever required. Getscreen can do both of these easily, although not as elegantly as other tools we have used but it does the job. There is an option for Video and voice chat which looks interesting but have not tried this feature yet as we use a different tool for this but we are going to give it a test drive. Cons It doesn't reconnect on a reboot and does get stuck a few times and needs a refresh which is a bit annoying when busy I would also like it to log sessions but it doesn't do it as well as Zoho. It can be a bit slow some days and some grief when supporting Apple macs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CEO Used the software for: Less than 1 year ### "One of the best screen sharing tool" 5.0 September 15, 2021 I am very happy with this purchase, now this tool is a replacement of other screen sharing tools for us Pros This software is very powerful and easy to use. no lagging, connection does not lose. Cons Branding is not offered at all level. also very limited team members. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael Dyhr I. CEO Used the software for: Less than 1 year ### "Product in the making" 4.0 July 26, 2021 So far it is running fine. I have an OnPrem ConnectWise solution that is verymuch superior to this, but the cost of ConnectWise vs this, I can wait for Getscreen to solve all the baby bugs and have a very stabel product. Pros It is 100% webbased, so I can use it from any device to remote pc and mac. It was pretty cheap compared to teamviewer and connectwise. Listening to the suggestions, they have improved a lot of features. Cons File transfer not working properly Can't have the client to initiate a supportrequest by downloading the branded software and run it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Management Used the software for: 3-5 years ### "Easy software for screen sharing and remote desktop " 5.0 September 12, 2022 We have use it for so long and quite happy with the result. Pros With Getscreen.me, connecting, accessing, and dispensing remote desktops is easy and quick. Sharing materials with a group of colleagues or clients is made easier with this tool's aid. With a few clicks, I can show my virtual customers my screen. Cons I still need to learn how to start applications without my action whenever I reboot the laptop. Perhaps an automatic start option exists, but I have been unable to locate it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Darshan V. Manager India Used the software for: Less than 1 year ### "Remote Desktop Features that Best for Network Administrator in Company and Education Institute " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2021 This is work on major 3 platform without any issue, and all in one solution Pros This software faster help customer to sort out problem, i recommend strongly to buy this getscreen.me beacuse this have all in one solution , first for personal use , another for network device management and last one is help customer without any major install customer side, and price is most important stuff very very good price with this amazing features Cons i not found any cons yet and it work seems expacted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: I used a free trial ### "Great altarnative to Teamviewer" 4.0 July 14, 2021 Good so far Pros I use it on a server at the office and so far it's been working great. The only things that I can't seem to adjust the resolution as large as I want. Cons Some settings are missing, for example, the ability to change screen resolution for large screens. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Founder Used the software for: Less than 1 year ### "Good MSP product" 5.0 June 16, 2021 Pros Very easy to use and has the features I would want that haven't seen in alternatives Cons the quick support file is a bit large (2.1mb) which can be a bit slow for slow internet users or heavy computers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202036/Getscreen-me/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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