--- title: "Synzi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synzi Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/202123/Synzi/" page_type: "product" language: "en" --- # Synzi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Synzi ## What is Synzi? As part of AMN Healthcare, Synzi combines video, email and secure messaging communication modalities for healthcare organizations to address specific patient needs easily, efficiently, and seamlessly. Synzi uses a sophisticated platform and configurable framework which automates and optimizes workflows across multiple modalities. This creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients/members. ## What is Synzi used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Synzi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amnhealthcare.com&name=Synzi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synzi 4.0 (2) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $20 Per Feature, Per Month Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.3 (0) Value For Money 5.0 (1) Value For Money 4.2 (0) Customer Service 4.0 (2) Customer Service 4.2 (0) ## Synzi alternatives [3.8 (34)](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [5.0 (54)](https://www.capterra.com/p/129734/e-Medsys/reviews/) Starting price $589.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [aTouchAway](https://www.capterra.com/p/173202/aTouchAway/) [0.0](https://www.capterra.com/p/173202/aTouchAway/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173202/aTouchAway/) ## FAQs about Synzi Overview ### What company size and specific industries is Synzi built for? Synzi is designed for healthcare organizations in home health, hospice care, skilled nursing and long-term care facilities, rehab hospitals, and palliative care providers. The description does not specify company size, but the product appears aimed at specialized care teams in these clinical settings. Features and Usability ### What are the key features of Synzi? Synzi offers appointment management, scheduling, confirmations and reminders, plus communication management through live chat, messaging, one-to-one messaging, and multi-channel communication. It also includes video conferencing, virtual visits, patient engagement, patient questionnaires, care plan management, reporting and analytics, secure data storage, and HIPAA compliance. Getting Started and Support ### What training and onboarding options does Synzi offer? Synzi provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for reviewing features and setup steps. Getting Started and Support ### What customer support options does Synzi offer? Synzi provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support resources are organized across self-service and direct-contact options, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,610 Telemedicine reviews Not all telemedicine platforms cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Synzi includes **HIPAA Compliant**, which is a core requirement for protecting patient data and supporting secure virtual care. However, it does not offer **Two-Way Audio & Video** or **Charting**. Instead, it provides **Appointment Management** (**54%**) and **Video Conferencing** (**57%**), which can still support visit scheduling and remote communication. These features help businesses coordinate virtual appointments and maintain secure patient interactions, giving teams a more organized way to manage telemedicine workflows. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Client Management Manage contact details and communication with clients Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Synzi 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - E-Prescribing: Transmit prescriptions to pharmacies electronically - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Video Conferencing: Connect with meeting participants remotely over video - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $20.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HD Heather D. Clinical Psychologist Mental Health Care ### "Synzi Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2020 Synzi enables me to connect with a diverse clientele ranging from rural to city locations. I can count on Synzi as a virtual care platform and feel confident in the customer service support. Pros Synzi is an efficient user-friendly HIPAA compliant virtual care platform that enables me to connect with patients in various geographic locations. I can rely on Synzi, which enables me to focus on psychological treatment with patients hour after hour without getting bogged down with technological glitches. Cons Sometimes after updates, my patients have difficulty logging in to Synzi, so I inform them to log out and back in after an update, much like restarting their computers after a computer update. Reasons for choosing Synzi I chose Synzi over other alternatives because it is effective and because it is a virtual care platform that I can trust. I believe in the company. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 11, 2020 Thank you Dr. Dermyer for sharing your experiences with SynziMD. We are honored to support your practice and your patients with our virtual care and telehealth platform. CF Carrie F. RN Hospital & Health Care ### "review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 31, 2020 works well for our outreach telehealth clinic Pros the product is easy to use when it works Cons We struggle with getting it connected at times. Could easily be user error, but we did need our IT department involved numerous time when we first started using it Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 7, 2020 Hi Carrie, thank you for sharing your experience! We are committed to delivering a user-friendly experience for all users and we were happy to work with your IT department and quickly resolve the issue. Thank you for your review and your continued caring and supportive work with patients. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.