# ConnectWise Cybersecurity Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise Cybersecurity Management the right ITSM solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202174/Continuum-Fortify/reviews --- ConnectWise Cybersecurity Management 4.5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectWise Cybersecurity Management Ease of use 4.1 Customer Service 4.1 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Girish P. Key Account Manger Financial Services Used the software for: 1-2 years ### "Best to segment vs cost" August 22, 2022 5.0 It has been good for last 2 years of usage no complains. Pros Cost is good and deployment time is good. Cons Details collected in the post incident report is less as compared to other tools. Review Source WB Wayne B. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "CW Fortify is an awesome product" February 2, 2021 5.0 Overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks. Pros The product is very user friendly, not hard to navigate throughout the dashboard and the level of protection is provides is amazing for us and our customers. The SOC team is very helpful and always willing to work with me and teach me what I do not know. Cons Integration was not difficult at all. There are some minor changes that are specific to me about the dashboard like when I click on scope then click another icon on the left I have to go back and choose scope again as it will not stay. The widgets are ok but nothing that draws my attention. Also, the reporting aspect is lacking, each report seems to be lacking information and it does not always show what you want. I would like a more customizable report feature. Switched from [ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) Needed something better and more robust for us and our customers. Review Source JG James G. President Information Technology and Services Used the software for: 2+ years ### "Connectwise Fortify" February 8, 2021 2.0 We have it in place for many clients now but plan to migrate to a different platform. Pros I thought the $1M "guarantee" was a great selling point, but it's NEVER going to be paid because it's impossible to meet the requirements. In order for it to be paid, every device on the network must be patched to the most current OS, and every device with S1 must be patched to the most current version, which is impossible because S1 does not automatically update (this is LUDICROUS). We are planning to migrate all of our customers to a different platform. Cons As mentioned above, the $1M "guarantee" is a farce. The fact that S1 does not automatically update, like EVERY OTHER AV PRODUCT IN THE WORLD, is ridiculous. That means that we have to MANUALLY update S1 if/when we get a notification from SOC. In addition, the "rollback" feature interferes with any VSS based backup system - and has caused machines to slow to a crawl unless we disable rollback, which (again) means that the so-called guarantee will never be paid. Reason for choosing ConnectWise Cybersecurity Management It was recommended by Continuum. Since ConnectWise has purchase Continuum, our sales support has been horrid - our sales rep will not return any calls. We have lost confidence in the platform all together. I would never recommend Fortify nor ConnectWise to any of my peers under these circumstances. This is a shame - we've been a Continuum customer for over 13 years. Review Source WW Wayne W. President Information Technology and Services Used the software for: 1-2 years ### "ConnectWise Fortify is an excellent product" February 11, 2021 5.0 Pros The ease of use and the stability of the software. Very much up to date. Cons At this time the only negative is the SOC is not fully in the USA. For us the compliance part we need to have the SOC monitored from within the USA and all employees of the SOC need to be US citizens. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing ConnectWise Cybersecurity Management We have been using Continuum for years and transitioned over to ConnectWise. Review Source CK Corey K. CEO Information Technology and Services Used the software for: 2+ years ### "a Must Have if you are an MSP" February 8, 2021 5.0 Support and business contacts are awesome. They have a monthly review to ensure we are using the tool properly and we are getting the best bang for our buck. This is invaluable. Pros The ability to have SOC support you and integrations into our tools are priceless. Cons Lack of full control but that is ok because you have a SOC and other yees to do the heavy lifting.. Had to change our mindset for wanting to have control. Reason for choosing ConnectWise Cybersecurity Management Relationship and quality of the product. Review Source JH Joaquin H. President Information Technology and Services Used the software for: 2+ years ### "EDR review" February 8, 2021 4.0 Still mixed feelings as we had a ransomware attack that was not detected nor blocked on 2018, but since then all seems to be fine. Pros The integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks Cons Integration issues with Continuum Recover for sever years now Review Source HM Howard M. \- Information Technology and Services Used the software for: 1-2 years ### "In the world today, this solution is a MUST" February 11, 2021 5.0 In a world where cybersecurity is front of mind for just about every company out there, it's imperative to be proactive in providing the necessary tools to ensure the business can continue operating. Pros Most of the suite is very easy to deploy, use and manage. It has helped us avert multiple crises. Cons The SIEM solution has improved over the past year, but the previous integration was not as useful as we would have liked and did not provide the necessary visibility. Review Source DP DOC P. president Computer & Network Security Used the software for: 2+ years ### "We user Sentinel One , part of fortify " February 8, 2021 3.0 Pros It catches things based on behavior of a program Cons we have to many false positives, especially at one client site Reason for choosing ConnectWise Cybersecurity Management At that point in time it seemed to be the best option. Review Source AI Aiman I. COO Computer Networking Used the software for: 1-2 years ### "Fortify is pretty good" February 11, 2021 5.0 Great product, need better training and better support Pros Its very effective and reliable, works really well, Cons Support and implementation support is hard to deal with Review Source EK Elliot K. Director Computer Networking Used the software for: 1-2 years ### "Great Product" February 3, 2021 5.0 Pros Very intuitive and easy to integrate. Support for the product has been spot on. Cons Some of the configuration items are not easily configurable but support is available to assist. Review Source VR Verified Reviewer Gestion de clientèle Accounting Used the software for: 6-12 months ### "Outils de management " October 9, 2023 5.0 Pros La possibilité de bénéficier du support SOC et les intégration dans nos outils sont inestimable Cons La solution SIEM s'est amélioré et l'intégration aussi mais je souhaite la visibilité nécessaire Review Source NL Nicholas L. President Computer & Network Security Used the software for: 2+ years ### "Great SOC partnership and service" February 11, 2021 5.0 Needed to augment service offering to cover security services in light of Covid displacement and the battery of security risks out there. Pros Ease of use, deployment and management. SOC is very responsive and on top of all alerts, actions and remediation events. Cons Nothing specific. It's accessibility on a mobile platform via an app would be helpful. Review Source EO Eric O. Account Manager-Sales/Marketing/Consulting Information Technology and Services Used the software for: Less than 6 months ### "null" May 28, 2017 4.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.