# Usetiful Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Usetiful the right Digital Adoption Platform solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202212/Usetiful/reviews --- Usetiful 4.7 (9) [View alternatives](https://www.capterra.com/p/202212/Usetiful/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Usetiful Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saggi N. Volunteer Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent product with top notch support!" November 30, 2020 5.0 We build in-app guides for the nonprofit's employees and volunteers to make sure that we ease their way into the app. It's pricing is just right (as opposed to competition that has to raise prices in order to deal with their ongoing burn rate I suppose). Usetiful is focused on building online tours and it excels at that! Pros Usetiful is easy to setup and customize (we had to change its style to support RTL languages) and even non-techy people managed to add online tours to the web app we're building for our nonprofit. The tour builder itself is friendly and has all the features required to create complex tours. Cons Nothing really. Sometimes there are issues with getting the right selector to use with the item to attach a step to, but that's inherent to working with html interfaces. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Usetiful You can just sign up and start using it (no "schedule a demo", email correspondence before anyone actually talks to you), the support you get is great and the pricing is right! Review Source VB Victor B. UX Designer Computer Software Used the software for: Less than 6 months ### "Fantastic way to create onboarding guides for web applications" July 2, 2021 5.0 Really great. Without doubt the best onboarding tool on the market! Highly recommended. Pros We've actually been searching for a tool just like this for a very long time. One time, we even briefly considered building something ourselves. The sketches we made actually happened to extremely similar to Usetiful. So we were very pleased to find this tool. Firstly, it comes with a great for money, and gives you the ability to test it before purchasing. There is even a free version. Very easy to install, it worked even for me - without any real coding experience. Basically, Usetiful has got everything you need to create onboarding guides for your online applications. You are able to a create number of various guides, set up exactly how they should look and customise when they should start. Creating the guides is very easy, you select which element they should point at (if you want that) in a user interface and write the information you want to tell your users. There are a number of ways to show certain steps only to certain users, and overall great customisability how it should work. They tours can span several pages, and you can move forward in the tour by letting the users click certain objects or by trigging custom events. Cons The tool is based on one account only, it doesn't seem to work having multiple users signing in to see and work with the same guides. It is possible to share the same account though. It is also bit difficult working with the same guide in different languages. Customising the look of the guides can be a little clumsy for somebody without coding experience. But it works out in the end, and you only need to do this once and then re-use it on all guides :) Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Usetifull saves your time on creating and managing onboarding system" August 8, 2024 4.0 Overall experience is good. They helped us to quickly an easily create onboarding and marketing system for our web application. Pros Flexible and easy tool for creating an onboarding layer for our product Cons lack of customization options with video, and image resolution Review Source Florian C. Head of Products Financial Services Used the software for: Less than 6 months ### "Super value for money - Key DAP features with great admin experience" March 11, 2024 5.0 Very nice value for money compared to other DAP providers. A nice to setup and start user onboarding Pros \- key features are all available on a Plus plan - Admin experience is very user friendly - User experience as well of course - Very reactive support => super important from my point of view : the CSS/HTML class selector to ensure i'm selecting the right component Cons At this stage, no cons. Maybe a little issue with images that i'm going to fix with support Alternatives considered [HelpHero](https://www.capterra.com/p/10012430/HelpHero/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Usetiful Pricing Vs Features + CSS/HTML selector Review Source Mehmet Emre A. COO Computer Software Used the software for: Less than 6 months ### "Simple and Useful Product Tours" November 9, 2021 4.0 There are a lot of underrated products out there, and one of them is Useful. It's a product that helps non-coders design better product tours. It's a simple product that just works. It helps you create a product tour that looks beautiful and keeps users engaged. It's a great tool for companies that have a lot of products and want to explain what those products do. Useful's pricing structure is also very affordable. Pros It has freemium plan, pricing strategy is really advantageous compared to competitors. Usetiful has simple and clean interfaces, it's easy to create and publish user guides. I'm actively using it in my product. If you are looking for a simple, easy to deploy product it's perfect for you. There are also advanced features I didn't use yet like marketplace and themes features. Cons I have faced issue when I wanted to create multilingual product tour. Support was not bad but it couldn't be helpful. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[HockeyStack](https://www.capterra.com/p/227589/HockeyStack/) Review Source VR Verified Reviewer Co founder Research Used the software for: Less than 6 months ### "Super simple onboarding tool" April 15, 2024 5.0 Pros We are using to simplify our onboarding flow in app, making it easy to collect key information from customers and guide them. Cons Nothing at this time it works really well Review Source PF Philip F. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very recommended for complicated websites!" April 15, 2022 5.0 Pros I am owning an online dance school and I wanted to make sure everyone is having an easy life navigating through the site. That's not easy, because my site is rather complicated. We are having many hidden features and a big part of them weren't used by our visitors. Since we integrated Usetiful this changed definitely. The application makes it easy for users to understand how the courses are working and recognized all capabilities of our offer! The setup was much easier than expected, the software is well designed and the support helps a lot along the way! All in all, I am super happy that I have decided on Usetiful and can really recommend it! Cons I thought initially, a WordPress Plugin is a must-have, but after trusting their documentation, I have to say it is pretty doable without one. I don't really have a really big con. If they keep developing what is on their roadmap, I am pretty happy! :) Review Source MDT Melek Deniz T. Deputy Manager Information Technology and Services Used the software for: 6-12 months ### "Make user onboarding easy" July 29, 2022 4.0 In the past, our IT team has to create user onboarding and I cannot interfere easily. Now, without coding, I can create creative user onboardings at Cubicl, and easly change them. Pros In our company, we begin to use Usetiful for user onboarding. I am not a tech guy so I don't have any coding background. For our software, we need to inform our users about features. Thanks to Usetiful, my dependancy to IT team decreased minimum. I can create all user onboarding on my own for our software. Cons Sometimes Usetiful extention does not work so while creating an onboarding, I cannot preview the tour. I have to delete the extention or log out etc. Review Source AN Alina N. Customer Success Information Technology and Services Used the software for: I used a free trial ### "Easy to implement, fast to work with " December 17, 2020 5.0 The overall experience was very good, we started to use the products right away. No training needed, you don’t need a tech background to use it. Pros Easy to adopt by the non-tech team, they managed to add online tours to our web app. Found it very straightforward to implement, based on my previous experience with similar software. Had some question when starting to use Plus Plan, the support team was very quick to answer. Cons Missing some more complex functionalities such as in-depth reports, feature adoption, customer surveys & feedback, extra design features and templates Review Source Similar Products Featured