# UPbook Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UPbook Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/202326/UPbook --- # UPbook Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UPbook ## What is UPbook? UPbook Concierge is your Remote Front Desk team who is fully integrated into your practices process and software systems. UPbook Concierge solves 3 key problems. #1 Never interrupt a critical patient conversation again just to put someone on hold. #2 Never miss an appointment booking, as the highest number of missed calls to your practice is 1 hour before you open and 2 hours after you close. #3 Re-activating lapsed patients is at the heart of your practice. Count on us to do that. ## What is UPbook used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UPbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://upbook.com&name=UPbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UPbook 4.6 (5) VS. [4.9 (3,460)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $100 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.9 (3,460) Value For Money 4.8 (5) Value For Money 4.9 (3,097) Customer Service 4.8 (5) Customer Service 4.9 (3,154) ## UPbook alternatives [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (461)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (190)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [View all alternatives](https://www.capterra.com/p/202326/UPbook/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Analytics Track and interpret campaign performance metrics Client Management Manage contact details and communication with clients Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. UPbook 8 features Track and interpret campaign performance metrics Manage contact details and communication with clients Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Design, communicate, and distribute incentives to perform a specific action Strategize and implement rewards for returning customers, employees and other members Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (5) Basic $100.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CF Cindy F. Practice Manager Veterinary ### "UpBook Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2021 It took about 3 months to get the system set up the way we wanted. It had a few glitches but they were all solved. Pros Ability to put several (4) calls on hold at one time, large screen, easy to read. Cons It was a bit glitchy at first. There were issues with specific phones that ended up being a simple fix, but it took a while to get to the solution. Sometimes we have echoing voices on calls and it does drop calls sometimes. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Upbooks works with DVM Elite Reasons for choosing UPbook DVM Elite Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Cheryl V. Hospital Manager Veterinary ### "Upbooks has been a saviour during these crazy times" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 12, 2021 The service is excellent. Whenever we have an issue they address it right away! Pros We love the ease of use as well as the answer service when we are unable to get to the phone. Cons We do get some mistakes on the messages that are taken Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kelly H. DVM/Business Owner Veterinary ### "UPbook is fantastic! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 Using UPbook has enabled us to have limitless phone lines and we never miss a phone call. Pros UPbook has helped me grow my business significantly. The start up process was relatively simple, the features of the program are numerous and easy to use and UPbook's customer service is dedicated to helping my business succeed. Cons The original phones that were installed for my business had some significant issues that translated into poor audio as well as dropped calls. UPbook did provide significant technical support & worked to resolve this problem. In the end we were given a new phone system which resolved the issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Annamarie S. Hospital Administrator Veterinary ### "If you're not using UPbook you're missing out!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 Our office is in LOVE with UPbook! Since we started using this software our call performance, client retention rate, overall revenue, and call to appointment conversion rates have literally skyrocketed.... The phone system offers all the features you could possible need and set up is a breeze. You and your staff have the option to listen to calls, assess them and make any needed changes or improvements in how your staff interacts with clients, especially your new clients. They're always adding new features to help make our job a little easier. The dashboard is very user friendly and customer support is absolutely outstanding. You can even set up goals and reward programs to help keep up the team moral. We are so glad we went with UPbook, it's been a real game changer for our clinic. Pros Almost instant conversion rate, Easy to navigate, Increased client retention rate, Option to listen to calls and assess where improvements need to be made. Set up goals and reward programs for staff. Cons To be honest, we have no cons to report at this time Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing UPbook The reviews, personal recommendations, price point, features, and of coarse the UPbook Team were amazing. We had a good feeling about them and their products Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ray C. Veterinarian Veterinary ### "Improvement of customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2021 Pros Recording phone calls is a must to stay on top of our employees, and make sure the customer is being taken care of. The ability to review calls, especially if a problem occurred, helps to improve the customer satisfaction. The recent addition of a texting option using the same telephone number has helped the receptionist in confirming appointments. It's also reaching the younger demographic of clients who prefer texting rather than phone calls. We implemented a reward system as well to reward our receptionist who consistently book our new client calls. Cons The software is still developing. I haven't found anything I don't like. Reasons for choosing UPbook It was recommended by our mentor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)