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Lighthouse.io

Lighthouse.io

4.4 (28)
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What is Lighthouse.io?

Lighthouse is a mobile workforce management platform for cleaning & security contractors. With employee location tracking features, Lighthouse provides complete visibility of distributed teams using beacon, GPS & other technologies. Lighthouse monitors cleaning tasks & scheduled work or guard touring & patrols in real time. Offering mobile forms, advanced auditing and reporting, it supports client proof of service. Lighthouse also manages and simplifies operations in the field.

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Lighthouse Desktop
Lighthouse Report
Lighthouse Mobile
Lighthouse Console

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How much is Lighthouse.io?

Starting From:
$0.01 Per Month
Pricing Model: Flat Rate
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact TEAM Software directly for pricing details.

Lighthouse.io Features

What solutions does Lighthouse.io provide?

0

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Lighthouse.io Reviews

Showing 5 of 28 reviews
Overall
4.4
Ease of Use
4.6
Customer Service
4.6

Pros

  • The Lighthouse team have been fantastic. Any knowledge gaps they are very responsive and have assisted without fuss Great product and would highly recommend.

  • I like working with the team. They are very helpful and develop what you want.

  • The team is always available and happy to assist. The software system is the most advanced system that I have seen, the technology is amazing.

  • The customer service is fantastic, they have responded quickly to all our questions and needs. They are always asking us for input and improving the product.

Cons

  • Multiple inactive users throughout the day which might be due to having bad reception on site.

  • We had problems with tracking security guard movements across our sites.

  • Nothing, it's very helpful, easy and less papers to carry around and end up losing somewhere.

  • The back end system is sometimes difficult to get the type of reports we wanted. However Ben and his team have allways developed and implemented what ever reporting we required.

Most Helpful Reviews for Lighthouse.io

Kevin J. avatar
Kevin J.
Vice President, Eastern Region
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 22, 2018

"Working with the LH.io tool and team has been great. "

Overall: The biggest benefit is that the software gives PEFS an extra level of transparency to provide with our service line. Not many of our competitors can show real-team reports on tasks and progress of day to day services.

Pros: The software allows us to provide an extra layer of transparency to our service offering to our customers. The new GPF function takes the tool to the next level!

Cons: The con is training out teams to take full advantage of all the software has to offer. However, it's a game changer for our teams when used correctly.

Vendor Response

By WorkWave on February 17, 2019
Thanks for the review Kevin. Training end users is always a big investment and is critical to get right when introducing any new software product into a business. We're always happy to setup additional training sessions if needed - just get in touch with your Customer Success Manager. Thanks, The Lighthouse Team
Joshua W.
State Manager - WA
Security and Investigations, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
2.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 27, 2023

"Wilson Security"

Overall: Positive, I'm an early adapter, been using for 5+ years

Pros: The Google Platform and live monitoring capability - looks great in our control room.

Cons: Monthly reporting doesn't look 'sexy'. Needs more work. Also need to recommend more reporting features - you are an analyst company, inside a tech company. I don't know what reports I want, you need to tell me.

Reasons for Choosing Lighthouse.io: Relationship with [sensitive content hidden] , customer service and attractive google map platform allows great presentation for our control rooms.
Reasons for Switching to Lighthouse.io: Online platform and live google map tracking
Verified Reviewer
spouse
Security and Investigations, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 18, 2019

"issues with accuracy of employee routes and reporting"

Overall: Not great as of yet. Will wait to see what explaination customer service can come up with for this

Pros: That there is such a thing which would make sense.

Cons: My husband has just begun work with a company using this software. Every shift he does exactly what the job requires yet he has had feedback that the app has not picked up when he has made required check and at times registered hundreds of times at the same location when he is not at that location. Clearly the app is not functioning correctly because how can it ping someone at the same location 103 times and 400 times in another and then not pick up when he has done his scheduled sweeps. The security cameras and night manger where he is working can both verify he is doing his job correctly yet two weeks in the company are relying on this app and it's data to suggest he isn't doing his job correctly. Has this happened before? If so can the app developer please let us know what could be at fault and how to fix it?

Vendor Response

By WorkWave on June 19, 2019
Hi there, thanks for sharing your feedback, much appreciated. There are few different reasons that location may not be recorded correctly, for example if the app doesn't have the correct location permissions enabled. Please send an email to support@lighthouse.io so we can help get this resolved for your husband. Many thanks, Team Lighthouse
Verified Reviewer
ICT Manger
Facilities Services, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 17, 2019

"Lighthouse internal positioning system"

Overall: Very happy. Their support teams are top notch and we get the support we need right away. They actively ask and engage for what we want to see in the suite. Their implementation team did an excellent job helping us get it up and running. They have been great to work with and we are looking to deploy it further into the businesses sites to meet the needs of our clients.

Pros: It is an excellent suite of software that does 'just work', once you have it setup. We have our staff using it and it reducing the touch points they would have had to make manually, saving them time and providing a real time update to our clients on their efforts. It is a very 'pretty' package which helps when we are presenting it to clients on how we can use this too to meet their requirements.

Cons: The reporting is a little light at the moment, and we have implemented some PowerBI solutions to address that, however they are actively working on enhancing that component and it is looking pretty good so far. The API also needs some attention, again they are working on that actively and soliciting requirements as to what we want it to be able to do which is outstanding.

Vendor Response

By WorkWave on February 17, 2019
Thanks for the review and feedback. It's great to hear that you and your clients are getting value out of the platform. We're working hard on improving the depth of our reporting and are pleased to let you know that we'll be releasing a range of new dashboard modules soon. Thanks, The Lighthouse Team
William S. avatar
William S.
Executive Director
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 15, 2018

"Excellent service with an outstanding product. "

Pros: The fact that the Lighthouse team are always developing and moving forward is what really adds to this product . They're great to deal with and have always responded promptly to action. The app is growing and ever developing to tailor to its clients needs. This is really turning out to be an A+ product and look forward to its growing use.

Cons: Not much to dislike honestly.. From time to time it may take a moment to login, or the syncing might take a while longer than normal - something we encounter with most software anyway.

Vendor Response

By WorkWave on June 22, 2018
Hi William, Thanks for the review. We're glad to hear that you think we have an A+ product. You've brought a number of great ideas to the table over the past 12 months and we look forward to working closely with you and the team to build them. Thanks for being a great customer! Many Thanks, The Lighthouse Team