--- title: "CivicPlus SeeClickFix 311 CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CivicPlus SeeClickFix 311 CRM Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more." source_url: "https://www.capterra.com/p/202342/SeeClickFix/" page_type: "product" language: "en" --- # CivicPlus SeeClickFix 311 CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CivicPlus SeeClickFix 311 CRM ## What is CivicPlus SeeClickFix 311 CRM? The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions. By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources. Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation. ## What is CivicPlus SeeClickFix 311 CRM used for? [Government](https://www.capterra.com/government-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 46 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CivicPlus SeeClickFix 311 CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.civicplus.com/&name=CivicPlus SeeClickFix 311 CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CivicPlus SeeClickFix 311 CRM 4.4 (46) VS. [4.3 (16)](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (46) Ease Of Use 4.2 (16) Value For Money 4.3 (30) Value For Money 4.4 (5) Customer Service 4.5 (39) Customer Service 4.5 (16) ## CivicPlus SeeClickFix 311 CRM alternatives [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202342/SeeClickFix/alternatives/) ## FAQs about CivicPlus SeeClickFix 311 CRM Overview ### Which roles and teams benefit most from CivicPlus SeeClickFix 311 CRM? CivicPlus SeeClickFix 311 CRM is most used by municipal operations teams, public works leaders, code enforcement staff, and administrative coordinators who manage resident service requests. Communications and customer service teams use it to triage issues and update residents, while department directors and city administrators track response times, accountability, and cross-department workflows. Answer based on 46 reviews Overview ### What company size and specific industries is CivicPlus SeeClickFix 311 CRM built for? CivicPlus SeeClickFix 311 CRM is designed for local governments of any size that need to deliver public services with limited resources and make data-driven decisions. It is built for the public sector, especially city, county, and municipal agencies managing resident service requests and government operations. Features and Usability ### What are the key features of CivicPlus SeeClickFix 311 CRM? CivicPlus SeeClickFix 311 CRM offers case management, service request management, and issue tracking for public-sector requests. It also includes workflow automation, alerts and escalation, assignment and routing, mobile access, a self service portal, GIS integration, and reporting and analytics for monitoring service history and progress. Getting Started and Support ### What training and onboarding options does CivicPlus SeeClickFix 311 CRM offer? CivicPlus SeeClickFix 311 CRM provides live online training, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does CivicPlus SeeClickFix 311 CRM offer? CivicPlus SeeClickFix 311 CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as kind, patient, and available, with helpful guidance during setup and maintenance. Some note that timely help makes problem solving easier across departments and day-to-day work. Answer based on 9 reviews ## Features AI summary Based on 2,450 Issue Tracking reviews Capterra reviewers point to these as the top features buyers look for in issue tracking software: - **Ticket Management** (**58%** of reviewers rated this feature as critical) - **Task Progress Tracking** (**53%**) - **Support Ticket Management** (**57%**) CivicPlus SeeClickFix 311 CRM supports all three of the features reviewers rate most highly: **Ticket Management**, **Task Progress Tracking**, and **Support Ticket Management**. Together, these capabilities help businesses organize incoming issues, monitor work as it moves forward, and manage support requests more effectively, allowing teams to respond faster and keep service operations on track. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CivicPlus SeeClickFix 311 CRM 110 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Benchmarking: Compare key metrics for the business against prominent players in the industry - Budgeting/Forecasting: Create budgets based on historical data and future projections - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Code Enforcement: Ensure all properties are adhering to government and legal codes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Management: Plan, pay and track business related expenses. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Electricity: Utility billing for electricity - For Government: Intended to be used by governmental agencies - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - GIS Integration: Integration with geographic information systems - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Issues: Set an issue to repeat - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (46) 4.3 Based on 46 reviews ## Pricing Value for money 4.3 (30) ### Starting price Free trial not available Value for money 4.3 (30) 4.3 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (39) 4.5 Based on 39 reviews ## User reviews Overall rating 4.4 Based on 46 reviews Filter by rating 5(27) 4(14) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent RD Ryan D. Storm Water Manager Construction ### "Usefulness of See Click Fix Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2020 I have enjoyed using See Click FIx, this is the third software program that I have used while working in public service and is so far the easiest and most comprehensive that I have experienced. Pros This product is very simple to use including the phone app. I use it to track work requests and upload pictures of work before and after. Very easy and quick to use. Cons I haven't found any issues so far. Very easy and simple to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Cindy D. Secretary III Government Administration ### "Infrastructure Management's Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 June 29, 2020 Overall experience is that it is helpful, but needs to be constantly monitored by knowledgeable staff. Pros This software reduces citizen calls to the County which can sometimes get misdirected Cons This software lacks in reporting options. This software "archives" cases that have not been completed. This software does not give the administrator an option to list subcategories to better direct citizen's choices. This software accepts a citizen's concern without requiring contact information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Kellie E. Environmental Compliance Inspector Government Administration ### "Simplifies Interdepartmental Workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2020 Pros I love how easy it is to communicate with both my colleagues and residents through this platform. It simplifies the number of steps needed to resolve an issue and makes it so easy to reassign an issue as needed without anything getting lost in the mix. I recommend it to residents and coworkers regularly. Cons It would be great if it had an integrated work order software that we could use to attach hours and materials used for an issue. We currently use Lucity for this and there is always an issue. I definitely think that is on the Lucity side so really I would just love an alternative that is as user friendly as SeeClickFix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bobbi B. Security Corporal Security and Investigations ### "SeeClickFix Fantastique!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2020 Very satisfied with the Mobile app! As an Officer on patrol, the ease of mobile submission is wonderful! \[SENSITIVE CONTENT HIDDEN\] Pros Ease of use with mobile app! While on patrol. Cons Multiple emails on same issue sent! A Seeclickfix is submitted and can receive up to 10 emails on the same issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Darren P. Custodian Facilities Services ### "Town Hall Custodial staff " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2020 I have enjoyed the overall experience. Pros It has been fairly easy to access and use. I like that I can add photos of work that needs to he completed. Cons Sometimes the log in is slow or not available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Christopher C. Director of Service Development Government Administration ### "Exceptional Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2020 Pros Has made evaluating, organizing, and responding to customers incredibly easy. Cons In my experience using this product for over three years, I have not had any negative issues with the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. Street Maintenance Foreman Government Administration ### "Interactive Map Features are Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 26, 2020 Pros When in the field looking for a specific issue submitted by a community member if the map section is open the app shows your position to the incident making it possible to walk right up to the incident. This only works if the incident was entered at that time but usually when a photo is included, it pins to the location of the photo. Numerous times when looking at incidents about sidewalks, you receive a photo of a section of sidewalk and a strip of grass on each side but no identifying markers. Cons The step that requires the user to "Acknowledge" or mark an issue "In Progress" before being able to close it if completed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Chris V. health inspector Government Administration ### "Health dept. CV review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 26, 2020 Great, i use it daily with my Job and It helps to keep records of complaints Pros It was very easy to use and it isnt' too complicated Cons needs to be an Appso then i can use it anywhere Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Scott B. President Non-Profit Organization Management ### "Accountability, Transparency, and Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2020 SeeClickFix has gotten our organization out of the email business and staff being the broker of solving issues. Customers (i.e., residents) can now submit an issue and the entity responding to the issue are now connected. Staff only becomes involve when an issue is escalated or is past the service length agreement or SLA. Pros Simple, like Facebook. Add an address or pick a spot on the map, take a photo, enter a description, and then click submit. The issue goes to the entity that will fix the issues. Cons Initially, the system seems to struggle with photo sizes and working on a cellular signal, but that has gone away. One improvement that comes to mind is the export feature. Currently, custom data is lumped in one MS Excel column making it difficult to parse and filter. Exports should put one category per tab and one column per question set. Reasons for choosing CivicPlus SeeClickFix 311 CRM Simple, straight forward, stable, and flexible (i.e., mobile or PC) for contributors and the same for managers and administrators of the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Trevor B. Director of Operations Transportation/Trucking/Railroad ### "Director of Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2020 Being able to track issues and see how quickly they are resolved. Seeing who is our most efficient foreman is. Pros I love being able to run reports in any configuration I would like. It was easy to intergrade it into our existing work flow. Cons I don't really have anything that I feel is missing that I wished it had. I'm sure I will find something soon enough and I will let you know. Reasons for choosing CivicPlus SeeClickFix 311 CRM It checked all the boxes for the system I was looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202342/SeeClickFix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.