# Page 2 | CivicPlus SeeClickFix 311 CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CivicPlus SeeClickFix 311 CRM the right Issue Tracking solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202342/SeeClickFix/reviews --- CivicPlus SeeClickFix 311 CRM 4.4 (46) [View alternatives](https://www.capterra.com/p/202342/SeeClickFix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CivicPlus SeeClickFix 311 CRM ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jason W. Risk Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very Efficient Organization Tool" June 22, 2020 5.0 Pros SeeClickFix has really modernized how we handle many different tasks within our organization. Customer service, Risk Management and Operations rely heavily on the functionality across numerous departments. Cons We have had some issues getting used to the setup, but mostly user errors. Review Source BB Bobbi B. Security Corporal Security and Investigations Used the software for: 2+ years ### "SeeClickFix Fantastique!" June 29, 2020 5.0 Very satisfied with the Mobile app! As an Officer on patrol, the ease of mobile submission is wonderful! \[SENSITIVE CONTENT HIDDEN\] Pros Ease of use with mobile app! While on patrol. Cons Multiple emails on same issue sent! A Seeclickfix is submitted and can receive up to 10 emails on the same issue. Review Source BG Brenda G. Administrative Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Processing Requests" June 16, 2020 3.0 Overall it is an easy quick tool for keeping records with current information internally or externally. Pros I like the easy way you can process a request, enter information, location and it gives you the jurisdictions. Cons It does not have a feature with the option to copy to a new request. Review Source DW Deborah W. Administrative Coordinator Government Administration Used the software for: 2+ years ### "Great interactive software for citizen input." June 16, 2020 5.0 Positive citizen input, user friendly, issues presented in real time for quick resolution. Pros Functionality is easy to use and the citizens love being able to report issues in real time. Cons Sometimes there are integration issues but they are resolved promptly and professionally. Review Source EM Ernest M. Code Enforcement Officer Law Enforcement Used the software for: 2+ years ### "Neighbors looking and investigating prolems" June 16, 2020 5.0 Talking with the homeowner about the problem that exist at the property. Pros The neighbors/client can get on the site and complain with a commit about a problem going on in the neighborhood or the community. Cons I don't see no cons with this software, I enjoyed it everyday. Review Source RD Ryan D. Storm Water Manager Construction Used the software for: 1-2 years ### "Usefulness of See Click Fix Software" June 30, 2020 5.0 I have enjoyed using See Click FIx, this is the third software program that I have used while working in public service and is so far the easiest and most comprehensive that I have experienced. Pros This product is very simple to use including the phone app. I use it to track work requests and upload pictures of work before and after. Very easy and quick to use. Cons I haven't found any issues so far. Very easy and simple to use. Review Source KH Kathie H. Public Information Public Relations and Communications Used the software for: 2+ years ### "Communication Tool for Connecting with Residents" June 16, 2020 4.0 Communicating quickly with public on timely and easy basis. "Conversational" aspects too. Pros User friendly and easy to "train" and facilitate usage. Visual aspects-photo of issues Cons Search function and "mapping" specific addresses of issues Review Source sB sonia B. MPS Facilities Services Used the software for: 2+ years ### "To the right department " June 22, 2020 4.0 I like it Pros I like that the work goes right to the department and you can follow up or check the status Cons That customer can make many job for one problem and not refer to the 1st request automatically. Review Source RS Renee S. Administrative Assistant Government Administration Used the software for: 2+ years ### "Dissatisfied" June 23, 2020 1.0 Reporting City residents' issues for certain departments to address. I have only been with South San Francisco since January 3rd, 2017, and SeeClickFix is all I know of. Pros I don't find the product really easy to use. Sometimes the selection boxes below the Address Box open, "more" times not....it seems to be very inconsistent. Cons Navigation; I feel like I do an excessive amount of jumping around and clicking to get the windows to pop-up in order to populate....seems to need streamlining badly. Review Source Response from CivicPlus June 24, 2020 Thanks for your feedback! Someone from the team will reach out soon. We love hearing how we can improve. MP Mike P. Police detective Law Enforcement Used the software for: 1-2 years ### "The best product out there." June 16, 2020 5.0 My overall experience with the program has been great. I would definitely recommend it to other police departments, big or small. Pros I love the mapping feature. When working in a large city like Detroit, the mapping system makes it easier to get to the location that needs to be addressed. Cons I dont rely think the software needs a while lot of improvement. But sometimes it lags. Review Source CC Christopher C. Director of Service Development Government Administration Used the software for: 2+ years ### "Exceptional Product!" June 29, 2020 5.0 Pros Has made evaluating, organizing, and responding to customers incredibly easy. Cons In my experience using this product for over three years, I have not had any negative issues with the product. Review Source MG Michelle G. Administrative Services Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Tracking" June 16, 2020 5.0 Easily research road repair issues and where they are occurring. Pros Easy to look up requests by using the map. Makes it easy to see where issues are and how many times an issue was reported Cons If my staff is entering data, I would like a place to record the date the call was received. Sometimes the data is entered a day or two later. Review Source ML Monte L. CPM/Utility Coordinator Civil Engineering Used the software for: 2+ years ### "Easy Use of Application " June 17, 2020 5.0 Very good!... Pros Very easy to use for citizens to report issues at hand... Cons Nothing at all that I can think of that need reported... Review Source RR Raymond R. Administrative Liaison Government Administration Used the software for: 6-12 months ### "This is a great tool" June 16, 2020 5.0 Pros This saves us time that we used to spend on directing complaints to the correct people. I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better! Cons Getting the word out to our residents has been the hardest part, but slowly we are seeing more and more interaction. It will only get better! Review Source EF Eron F. Administrative Sergeant Law Enforcement Used the software for: 1-2 years ### "Simplistic " June 16, 2020 5.0 Positive, but I wish people who report police matters on this format realize that It is not dispatched when enter. If you need something handled now then cal 911 and do not use click fix. Pros I like the overall easy of the program. If I’m assigned a click fix and it’s not something I do, then I can easily reassign it to the proper department. When I do have one it is nice, I can add photos, commits and anything else I need to help the reporting party understand what was done. Cons I don’t use it enough to know all the short cuts. Review Source AP Amanda P. Deputy CAO Government Administration Used the software for: 2+ years ### "SeeClickFix and Community Engagement" June 22, 2020 5.0 My overall experience with SeeClickFix has been very favourable. I would recommend this product to any municipality as an engagement tool for their community. Pros SeeClickFix provides the community a platform which can be utilized to provide information, concerns, comments and compliments to the municipality. It is easy to use and provides feedback to both the submitting individual and others within the community as well. In addition, SeeClickFix also allows Council to review response times and other valuable information to respond to questions or concerns from their constituents. Cons There are no concerns regarding the software at this time. Review Source KM Karen M. Executive Assistant Senior Government Administration Used the software for: 6-12 months ### "Very user friendly" June 18, 2020 5.0 I direct and respond to all reports directed to my division, follow up and cloaure Pros This product is very user friendly it is easy to track reports and has automated responses built in Cons Receiving multiple emails for each comment Review Source GP Grant P. Director of Parks and Rec Government Administration Used the software for: 2+ years ### "Work Orders " June 25, 2020 3.0 Pros Creating work orders and tracking work orders. Cons Not being able to create one work order and assign it to multiple staff members. Review Source DP Darren P. Custodian Facilities Services Used the software for: 1-2 years ### "Town Hall Custodial staff " June 29, 2020 4.0 I have enjoyed the overall experience. Pros It has been fairly easy to access and use. I like that I can add photos of work that needs to he completed. Cons Sometimes the log in is slow or not available. Review Source AG Andrea G. Traffic Signal Engineer Civil Engineering Used the software for: 1-2 years ### "R2 UDOT AG" June 25, 2020 3.0 I think it is a big step toward having better communication with the public and so they can see how often we fix issues. Pros I like that I can quite effortlessly delegate the item to someone else if it falls outside my area of expertise. Cons I don't like that people can leave complaints anonymously because if we need to ask follow up questions we never get answers and there is a bit of cyber bullying that takes place. Review Source CH Cathy H. Maintenance Administrative Secretary Public Safety Used the software for: Less than 6 months ### "Experience with SeeClickFix" June 16, 2020 5.0 the program is very user friendly. Pros I like that you can track everything in one place. Cons I don't have anything that I dislike about the program. Review Source Similar Products Featured