--- title: "Hale Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hale Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/202369/Hale/" page_type: "product" language: "en" --- # Hale Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hale ## What is Hale? Hale is a cloud-based, HIPAA-compliant telemedicine platform for clinical teams and health systems to increase capacity whilst improving access and enhancing the patient experience. Hale connects clinical teams and their patients between office visits with secure messaging, live video visits, photo sharing, and more. ## What is Hale used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hale?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hale.co/&name=Hale) ## Hale Overview Updated September 2026 AI summary Hale is a telemedicine and remote patient monitoring solution for small and midsize healthcare organizations, enabling virtual visits with two-way audio and video, appointment scheduling, billing, and HIPAA-compliant communications. It includes a virtual waiting room, file sharing, and self-service portals, and integrates with major EHR systems. Hale is accessible via web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hale 0.0 VS. [3.9 (1,382)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price $59 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (1,227) Value For Money 0.0 (0) Value For Money 3.7 (973) Customer Service 0.0 (0) Customer Service 3.8 (714) ## Hale alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [3.8 (34)](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) [4.6 (1,227)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158461/Doxy-me/) ## FAQs about Hale Overview ### What company size and specific industries is Hale built for? Hale is designed for healthcare organizations of various sizes, including physicians, clinical teams, and health systems, as well as patients. It serves primary care, behavioral health, OB/GYN, cardiology, dermatology, pediatrics, and other medical specialties across the healthcare sector. Features and Usability ### What are the key features of Hale? Hale offers monitoring and payment processing, plus appointment scheduling, appointment management, and confirmations/reminders. It also includes patient engagement tools such as a patient portal, self service portal, patient questionnaires, and one-to-one messaging, along with virtual visits, two-way audio & video, video conferencing, and a virtual waiting room. Integrations ### Which third-party tools and platforms does Hale integrate with? Hale integrates with 4 third-party platforms: CareCloud, Elation, Epic, and athenaOne. These catalog integrations connect Hale with major healthcare systems and records platforms, giving the product a defined set of native compatibility options for clinical and administrative workflows. Getting Started and Support ### What training and onboarding options does Hale offer? Hale provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review of features, steps, and configuration details. Getting Started and Support ### What customer support options does Hale offer? Hale provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to find answers or contact support, with help available through self-service resources and direct contact options. No reviewer feedback is available to describe response times or support quality. ## Features AI summary Based on 1,610 Telemedicine reviews Capterra reviewers highlight these as the features buyers value most when choosing telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Hale supports **Two-Way Audio & Video** and **HIPAA Compliant**, covering two of the most important capabilities for telemedicine buyers. However, it does not include **Charting**. Instead, it offers other highly rated features such as **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help providers run virtual visits securely, coordinate patient bookings, and manage daily workflows more efficiently, allowing teams to deliver care with less administrative friction. API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Claims Management Process of submitting and following up on claims with insurance companies Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Hale 36 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Claims Management: Process of submitting and following up on claims with insurance companies - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Data Import/Export: Import and export data to and from software applications - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Payments: Electronically collect payments for goods or services - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Softphone: Use your computer as a phone device to make calls over the internet - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic $59.00 Per Feature,Per Month ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/)[ Elation](https://www.capterra.com/p/147889/ElationHealth/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.