# Hale Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hale Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/p/202369/Successware/ --- # Hale Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hale ## What is Hale? Hale is a cloud-based, HIPAA-compliant telemedicine platform for clinical teams and health systems to increase capacity whilst improving access and enhancing the patient experience. Hale connects clinical teams and their patients between office visits with secure messaging, live video visits, photo sharing, and more. ## What is Hale used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hale?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hale.co/&name=Hale) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hale 0.0 VS. [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $59 Per Feature, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (529) Value For Money 0.0 (0) Value For Money 4.7 (470) Customer Service 0.0 (0) Customer Service 4.8 (504) ## Hale alternatives [4.7 (968)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) [4.6 (1,227)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Mend](https://www.capterra.com/p/165634/Mend-App/) [4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Hale Overview ### What company size and specific industries is Hale built for? Hale is designed for physicians, clinical teams, health systems, and patient-facing organizations in healthcare. It serves providers across primary care, behavioral health, obstetrics and gynecology, cardiology, dermatology, pediatrics, and related medical specialties, making it suitable for practices and health systems of varying sizes. Features and Usability ### What are the key features of Hale? Hale offers monitoring and payment processing, plus patient-facing tools such as appointment scheduling, reminders, patient portal, and self-service portal. It also includes virtual visits with two-way audio and video, video conferencing, virtual waiting room, billing and invoicing, claims management, HIPAA compliance, API access, and reporting and analytics. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Hale integrate with? Hale integrates with four healthcare platforms: CareCloud, Elation, Epic, and athenaOne. These catalog integrations connect Hale to widely used electronic health record and practice management systems, giving it compatibility across common clinical workflows and patient data environments. Getting Started and Support ### What training and onboarding options does Hale offer? Hale provides live online training sessions and documentation to help teams get started. Live online sessions support guided instruction with a trainer, while documentation gives written reference material for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does Hale offer? Hale provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. The listed support options cover both self-service and direct contact, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,610 Telemedicine reviews Capterra reviewers highlight these as the features buyers value most when choosing telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Hale supports **Two-Way Audio & Video** and **HIPAA Compliant**, covering two of the most important capabilities for telemedicine buyers. However, it does not include **Charting**. Instead, it offers other highly rated features such as **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help providers run virtual visits securely, coordinate patient bookings, and manage daily workflows more efficiently, allowing teams to deliver care with less administrative friction. API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Claims Management Process of submitting and following up on claims with insurance companies Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Hale 34 features Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Process of submitting and following up on claims with insurance companies Automated reminders and confirmations for booked appointments and events via text or email Import and export data to and from software applications Electronically collect payments for goods or services Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Manage billing and payments for a healthcare provider Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user For practices with multiple providers Send personal messages to clients or attendees Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Accept, record, and reconcile financial transactions Receive data and information in real time Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Use your computer as a phone device to make calls over the internet Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows medical providers to monitor and visit their patients virtually. Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic $59.00 Per Feature,Per Month ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/)[ Elation](https://www.capterra.com/p/147889/ElationHealth/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.