--- title: "Hale Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hale Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/202369/Hale/" page_type: "product" language: "en" --- # Hale Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hale ## What is Hale? Hale is a cloud-based, HIPAA-compliant telemedicine platform for clinical teams and health systems to increase capacity whilst improving access and enhancing the patient experience. Hale connects clinical teams and their patients between office visits with secure messaging, live video visits, photo sharing, and more. ## What is Hale used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hale?[Manage this product listing](https://www.g2.com/products/hale-health/claim_requests/new?auto=true) ## Hale Overview Updated September 2026 AI summary Hale offers telemedicine and remote patient monitoring solutions for small and midsize organizations, supporting secure video consultations, appointment scheduling, and medical billing. It enables providers to manage multi-practitioner workflows, facilitate one-to-one messaging, and share files, all within a HIPAA-compliant environment. Hale is available across web, desktop, and mobile platforms, with features like a virtual waiting room and self-service portal. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hale 0.0 VS. [4.8 (6)](https://www.capterra.com/p/208708/HealthArc/#reviews) Starting Price $59 Per Feature, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (7) Value For Money 0.0 (0) Value For Money 5.0 (7) Customer Service 0.0 (0) Customer Service 5.0 (7) ## Hale alternatives [3.8 (34)](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars Highest Rated [MovementRX](https://www.capterra.com/p/10033374/MovementRX/) [4.9 (7)](https://www.capterra.com/p/10033374/MovementRX/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10033374/MovementRX/) [HUMHEALTH](https://www.capterra.com/p/166720/Humhealth/) [4.8 (33)](https://www.capterra.com/p/166720/Humhealth/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166720/Humhealth/) [Luma Health](https://www.capterra.com/p/176533/lumahealth/) [4.6 (83)](https://www.capterra.com/p/176533/lumahealth/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176533/lumahealth/) ## FAQs about Hale Overview ### What company size and specific industries is Hale built for? Hale is designed for healthcare organizations of various sizes, including physicians, clinical teams, and health systems, as well as patients. It serves primary care, behavioral health, OB/GYN, cardiology, dermatology, pediatrics, and other medical specialties across the healthcare sector. Features and Usability ### What are the key features of Hale? Hale offers monitoring and payment processing, plus appointment scheduling, appointment management, and confirmations/reminders. It also includes patient engagement tools such as a patient portal, self service portal, patient questionnaires, and one-to-one messaging, along with virtual visits, two-way audio & video, video conferencing, and a virtual waiting room. Integrations ### Which third-party tools and platforms does Hale integrate with? Hale integrates with 4 third-party platforms: CareCloud, Elation, Epic, and athenaOne. These catalog integrations connect Hale with major healthcare systems and records platforms, giving the product a defined set of native compatibility options for clinical and administrative workflows. Getting Started and Support ### What training and onboarding options does Hale offer? Hale provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review of features, steps, and configuration details. Getting Started and Support ### What customer support options does Hale offer? Hale provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to find answers or contact support, with help available through self-service resources and direct contact options. No reviewer feedback is available to describe response times or support quality. ## Features AI summary Based on 1,618 Telemedicine reviews Capterra reviewers highlight these as the top features buyers look for in telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) Hale supports **Two-Way Audio & Video** and **HIPAA Compliant**, so providers can conduct remote visits securely while protecting patient information. However, it does not include **Charting**. Instead, it offers other important telemedicine features, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**), helping businesses coordinate virtual care, manage bookings, and keep appointments organized for both staff and patients. API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Claims Management Process of submitting and following up on claims with insurance companies Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Hale 36 features Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Process of submitting and following up on claims with insurance companies Automated reminders and confirmations for booked appointments and events via text or email Import and export data to and from software applications Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. Electronically collect payments for goods or services Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Manage billing and payments for a healthcare provider Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user For practices with multiple providers Send personal messages to clients or attendees Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Accept, record, and reconcile financial transactions Receive data and information in real time Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Use your computer as a phone device to make calls over the internet Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows medical providers to monitor and visit their patients virtually. Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic $59.00 Per Feature,Per Month ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/)[ Elation](https://www.capterra.com/p/147889/ElationHealth/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.